I received my two straight row South Hampton seats on 1/12/15. This was my first major furniture purchase as an adult (woohoo
). I will post photos soon.
Ordering & Shipping
I ordered my seats on 1/3/15, a Saturday, and they shipped after two business days. There were no delays in the shipping process and they shipped via Roadrunner. So far, I am greatly satisfied with the seats and highly recommend them. All told it was about 9 days for me to receive my seats, I live near Tampa FL. I have no complaints/concern about the ordering and shipping process, HTmarket did a great job.
Unfortunately the box for one seat arrived damaged - a corner of the box was torn open/crumpled and the seat inside was quite visible. However, the packing material inside the box protected the seal from any damage - I chalk this up to HT's excellent packaging. The seat was wrapped in plastic and a thin layer of foam was inside the plastic which protected the seat from harm. The seats arrived on a pallet and were stacked on top of each other and it's not clear when the damage to the box occurred, but I would assume during transit. The shipping company personal were friendly to my wife (she accepted the shipment) and the damage was noted on the waybill. The delivery person also was kind enough to leave the seats inside our garage, because of course it was pouring rain on Tampa the day they arrived :-) All in all, I would give the ordering, packaging, and shipping process from HT an excellent overall review. As for the shipping company, I think they were fair overall (their customer service seemed fine, but I was very nervous when I first got the seats).
: The seats are very easy to assemble (though being my first time doing this, it took me about 45 minutes). The stitching appears to be of good quality (however I'm no expert on this, it looks very nice to me). One of my seat backs had a lot of dust/fingerprinting on it - but this was easily solved with a small damp cloth. The leather on the seats is very soft/smooth and appears to be of high quality. The cushions were a bit firm initially, but after a week of use they have broken in nicely - not too soft, not too firm. The recline mechanism is quite speedy (see below for a minor issue I had with reclining) and the recline cord is very generous in it's length. I like the LED lighting, though I wish I could have separate on/off controls for the floor and cup holder lighting. The internal USB ports are a nice perk, especially since I'm a HUGE gamer (and I can charge my Xbox One, PS4, and Wii U controllers inside the seats).
The storage compartments are extremely deep - in one arm I am storing an Xbox One controller, 2x PS4 controllers, 2x Wii U pro Controllers, and a Wii Classic Controller - plus my remotes for my AVR, Cable Box, and TV. There is plenty of room to spare. One storage compartment (on the recliner with 2 arms) has less depth, which allows me to store remotes for easy access. My recommendation for improving the arm storage would be to reverse the storage units on the 2 arm recliner so that the "narrow" storage container is in the middle of my two seat configuration, with the "deep" storage on each outer arm.
Overall I HIGHLY recommend these seats. I am about 6ft, 175 lbs (my wife is 5'10 150 lbs, also has chronic pain in her hips/back) and we love them. I think I may eventually add neck pillows for support if they are available - but overall I am extremely pleased with my purchase. I saved for over a year to purchase these seats and some posts here had me a little nervous, but I am super happy with them.
Issues & Support
t - I ran into a couple issues, but support from Alan has been outstanding. As noted above, I was missing a cup holder insert - I received two replacements within four business days. As noted above, one seat back was quite dusty/fingerprinted when it arrived - not certain how it happened, perhaps at the manufacturer, but it was easy to clean.
The biggest concern I had was after a few days of use an issue began with the recline mechanism. In general, the recline is very quiet and smooth when extending- however I ran into an issue after a few days of use where the one machine would make a throbbing sound while it was reversing back to the upright position. I contacted Alan and he sent me a video with the fix - turns out it was easy, just required a little more WD-40/lube on the slide chain under the seats. After applying that and running the mechanism a few times/letting the WD40 work for a few hours, it appears to have resolved the issue. The reverse recline is now quiet and smooth.
Alan's response time to my questions/concerns throughout all of my interactions with him have been extremely rapid. He has been courteous and helpful in responding to my many questions, and quickly addressed any concerns I had. As I said, this was a major purchase for my wife and I - and I'm very thankful for his efforts to address any concerns I had.
In summary - I highly recommend these seats. If done again, I would probably pay opt to pay a little more for shipping (I received the free shipping option) - but all in all, I am highly satisfied and have no qualms highly recommending these seats.
I'm looking forward to receiving my reward program points for HTMarket so that I can purchase a sign and complete our mancave/media room
*EDIT* Photos up.