Buyer beware message is a bit strong, you can see over 2000 posts on our seats not many issues and we solve them, did you ever call me as this is first I heard of your issue or try to solve the issue with us? or are you just trying to slam us on a online forum because you are frustrated. Next time give us a chance before lobbing a grenade.
It's not a defect it's just natural part of the chair reclining. My guys gave you the right solution to the issue as the paraffin wax does work. Leather rubbing on the sides of arms can cause some noise. Have you tried the paraffin wax? YES or NO?
If not try it and let me know if it does not work and I'll replace the chair if it's some other issue than the rubbing. I would be glad to send you the paraffin wax free it's only 9 bucks, if that does not solve it I replace the whole chair free.
Last edited by HTmarket; 06-12-2019 at 07:07 AM.