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post #2101 of 2142 Old 06-11-2019, 11:27 AM
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Quote:
Originally Posted by gimmepilotwings View Post
I purchased a set of 2 Southamptons around 7 or 8 months ago and I have gone from being extremely satisfied with my purchase to flat out embarrassed.

I started out by really loving the chairs. They look fantastic. Other than some minor issues that were able to be worked out in customer service, I was flying high.

Fast forward a few months later and one of the chairs starts making an absolute horrifying noise. It took me a couple weeks to figure out, but I was able to determine that the seats themselves are rubbing against the frame of the chair that is lined with leather. It is leather on leather rubbing. If you slightly adjust the seat while reclining/declining you can soften the noise. The rubbing happens on the seat itself, the back of the seat, and the legs as well.

The seats are losing their shape after moderate use. (I sit in my chair about every other day and I am a 5'11" 190lb guy) The loss of shape is causing the rubbing.

I called customer service and they recommended using a paraffin wax on the leather to lubricate it to reduce the friction, which lets me know that they are aware of the problem (I'm going to call it a defect) and deflected instead of acknowledging it as a design problem. It literally has become an embarrassment for guests that come over and see these beautiful chairs but hear this ungodly sound.

I'm not sure what I expected customer service to do, but I feel I should let everyone in this thread know about this issue with the Southampton seats. (and possibly others that they carry) The worst part about all of this is that I waited about 2-3 years of convincing myself to buy home theater chairs over the internet. A very expensive lesson to learn. Buyer beware.
Can’t comment on the issue of your chairs loosing shape but using paraffin wax to stop leather on leather squeaking is not unique to this company. It is the solution recommended by many companies that sell leather reclining furniture. The leather on leather squeaking issue can happen with any leather reclining chairs from any company. My brother in law bought leather recliners from a local furniture store and had the same issue...they recommended the same fix.

Mark

Last edited by mjwagner; 06-11-2019 at 11:36 AM.
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post #2102 of 2142 Old 06-11-2019, 12:51 PM
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Quote:
Originally Posted by gimmepilotwings View Post
I purchased a set of 2 Southamptons around 7 or 8 months ago and I have gone from being extremely satisfied with my purchase to flat out embarrassed.

I started out by really loving the chairs. They look fantastic. Other than some minor issues that were able to be worked out in customer service, I was flying high.

Fast forward a few months later and one of the chairs starts making an absolute horrifying noise. It took me a couple weeks to figure out, but I was able to determine that the seats themselves are rubbing against the frame of the chair that is lined with leather. It is leather on leather rubbing. If you slightly adjust the seat while reclining/declining you can soften the noise. The rubbing happens on the seat itself, the back of the seat, and the legs as well.

The seats are losing their shape after moderate use. (I sit in my chair about every other day and I am a 5'11" 190lb guy) The loss of shape is causing the rubbing.

I called customer service and they recommended using a paraffin wax on the leather to lubricate it to reduce the friction, which lets me know that they are aware of the problem (I'm going to call it a defect) and deflected instead of acknowledging it as a design problem. It literally has become an embarrassment for guests that come over and see these beautiful chairs but hear this ungodly sound.

I'm not sure what I expected customer service to do, but I feel I should let everyone in this thread know about this issue with the Southampton seats. (and possibly others that they carry) The worst part about all of this is that I waited about 2-3 years of convincing myself to buy home theater chairs over the internet. A very expensive lesson to learn. Buyer beware.
Post a video of the noise. So we can get a baseline of your situation. Then we can determine if it's normal or an "embarrassment".
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post #2103 of 2142 Old 06-11-2019, 01:59 PM
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Quote:
Originally Posted by mjwagner View Post
Can’t comment on the issue of your chairs loosing shape but using paraffin wax to stop leather on leather squeaking is not unique to this company. It is the solution recommended by many companies that sell leather reclining furniture. The leather on leather squeaking issue can happen with any leather reclining chairs from any company. My brother in law bought leather recliners from a local furniture store and had the same issue...they recommended the same fix.
I get that. I do. I just don't think that these chairs should be losing shape and causing this type of noise after less than a year.
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post #2104 of 2142 Old 06-11-2019, 02:00 PM
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Post a video of the noise. So we can get a baseline of your situation. Then we can determine if it's normal or an "embarrassment".
I'll do that later tonight or tomorrow.
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post #2105 of 2142 Old 06-11-2019, 06:53 PM
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Buyer beware message is a bit strong, you can see over 2000 posts on our seats not many issues and we solve them, did you ever call me as this is first I heard of your issue or try to solve the issue with us? or are you just trying to slam us on a online forum because you are frustrated. Next time give us a chance before lobbing a grenade.

It's not a defect it's just natural part of the chair reclining. My guys gave you the right solution to the issue as the paraffin wax does work. Leather rubbing on the sides of arms can cause some noise. Have you tried the paraffin wax? YES or NO?

If not try it and let me know if it does not work and I'll replace the chair if it's some other issue than the rubbing. I would be glad to send you the paraffin wax free it's only 9 bucks, if that does not solve it I replace the whole chair free.

Regards,
Alan

Last edited by HTmarket; 06-12-2019 at 07:07 AM.
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post #2106 of 2142 Old 06-11-2019, 06:59 PM
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Quote:
Originally Posted by mjwagner View Post
Personally I would suggest that you wait till you get them and have had a chance to try them out a bit first. I know others have an issue but I don’t find the control lights an issue at all, even at night when my theater is 100% dark. A much bigger issue is the actual lighting inside the cup holder itself and the base lights. They are so bright they are unusable and we just keep them turned off.
I agree the back lights are just on the tiny little stick figures on our buttons that show recline controls. The reason they are back lit is to show you which control is up or down for either the headrest or recline function or the led light button, it's very dim. It should be ok without lightdims. If not lightdims will work for you.

We do have the "off" button for the led base lights and cupholder so keep that off during a movie.

Regards,
Alan
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post #2107 of 2142 Old 06-12-2019, 12:23 PM
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Quote:
Originally Posted by gimmepilotwings View Post
I called customer service and they recommended using a paraffin wax on the leather to lubricate it to reduce the friction, which lets me know that they are aware of the problem (I'm going to call it a defect) and deflected instead of acknowledging it as a design problem. It literally has become an embarrassment for guests that come over and see these beautiful chairs but hear this ungodly sound. A very expensive lesson to learn. Buyer beware.

This is a known leather on leather rubbing noise that is present in several brands of chairs that I've installed for my clients, including my own leather Berklines that I purchased over 12 years ago. The wax is a remedy so is baby powder. IMHO you are blowing the issue out of proportion and your comments just demonstrate your lack of experience with these types of chairs.

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post #2108 of 2142 Old 06-13-2019, 12:42 PM
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HT Design Theater Seating

Delivered today. Absolutely beautiful and very comfortable. This is my family room as well so I went with the 3 seat sofa and loveseat. My new hand knotted rug arrived at the same time so perfect timing. Very happy. Thanks again, Alan. I am still waiting on your red polkadot tie to be delivered.







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post #2109 of 2142 Old 06-14-2019, 06:38 AM
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Quote:
Originally Posted by Bkoo22 View Post
Delivered today. Absolutely beautiful and very comfortable. This is my family room as well so I went with the 3 seat sofa and loveseat. My new hand knotted rug arrived at the same time so perfect timing. Very happy. Thanks again, Alan. I am still waiting on your red polkadot tie to be delivered.







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Looks like Florida outside your deck...great set up for a media room. Shows our seats can be use in more room settings than dedicated rooms. That red tie is hard to find, I think I got the last one.

Thanks for the post and support.

Regards,
Alan
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post #2110 of 2142 Old 06-14-2019, 12:49 PM
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Pembroke Theater Seating From HT Design

I have been meaning to post this for some time, but now seems like a good time. I have about 18 months of use on three Pembroke theater chairs from HT and I am still extremely happy with this purchase. Incredibly comfortable and I love the adjustable headrest. I did visit the Chicago showroom and Alan was very helpful. I have an all black theater but have not been bothered by any of the chair lighting. The middle chair does get more use than the outside two but it still feels and looks the same as the outside ones. I haven't noticed any compromise to the structure of the chair with repeated use. Great value.
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post #2111 of 2142 Old 06-16-2019, 09:31 PM
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RE: Leather chairs making noise

My HT Market chairs (which I like VERY much) also make that naturally flatulent noise when leather rubs on leather. It's just a reality of the leather furniture, not a defect.

I prefer to think of the benefit, however, because they provide plausible deniability: "No, no, no, that's wasn't me. I was merely adjusting my recliner."

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post #2112 of 2142 Old 06-16-2019, 10:21 PM
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I love the sound of leather farting. Its fine with me. It would be great if when it farted it smelled like brand new leather again but oh well. Only 1 week in but a happy camper.

Just an FYI to those who are considering loveseats or sofas, you will definitely need to zip tie the bottoms together. I actually zipped the bottom front and bottom back. Doesnt move at all now and the center seat still has room for my hand to slip through and recline.


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post #2113 of 2142 Old 06-17-2019, 06:31 AM
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Quote:
Originally Posted by markb1234 View Post
I have been meaning to post this for some time, but now seems like a good time. I have about 18 months of use on three Pembroke theater chairs from HT and I am still extremely happy with this purchase. Incredibly comfortable and I love the adjustable headrest. I did visit the Chicago showroom and Alan was very helpful. I have an all black theater but have not been bothered by any of the chair lighting. The middle chair does get more use than the outside two but it still feels and looks the same as the outside ones. I haven't noticed any compromise to the structure of the chair with repeated use. Great value.
Never got to see your theater till now it's really cool, thanks for posting. I am glad you still love your chairs.

Regards,
Alan
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post #2114 of 2142 Old 06-17-2019, 06:33 AM
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Quote:
Originally Posted by Bkoo22 View Post
I love the sound of leather farting. Its fine with me. It would be great if when it farted it smelled like brand new leather again but oh well. Only 1 week in but a happy camper.

Just an FYI to those who are considering loveseats or sofas, you will definitely need to zip tie the bottoms together. I actually zipped the bottom front and bottom back. Doesnt move at all now and the center seat still has room for my hand to slip through and recline.


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Most of the time on a full wall to wall carpet you won't find much movement so zip ties probably need mostly with hardwood floor or tile.

Regards,
Alan
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post #2115 of 2142 Old 06-18-2019, 07:50 PM
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I've had my Pembrokes for about two weeks now.. I got the curved 4 seater with the loveseat in the middle, for a living room setup.. So far, very happy with them.. I'll have to take some pics...

As far as the leather rubbing noise goes.. After watching quite a few videos of various chairs, I anticipated there being some noise, so I got myself some wax beforehand.. But when the chairs arrived, there's no leather rubbing noise at all.. Just the motor... Which isn't loud.. I have the wax in case they become noisy after breaking in a little, but so far, they're almost silent..

Now I'm just deciding whether or not I want to add bass shakers to them..
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post #2116 of 2142 Old 06-19-2019, 07:09 AM
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I've had my Pembrokes for about two weeks now.. I got the curved 4 seater with the loveseat in the middle, for a living room setup.. So far, very happy with them.. I'll have to take some pics...

As far as the leather rubbing noise goes.. After watching quite a few videos of various chairs, I anticipated there being some noise, so I got myself some wax beforehand.. But when the chairs arrived, there's no leather rubbing noise at all.. Just the motor... Which isn't loud.. I have the wax in case they become noisy after breaking in a little, but so far, they're almost silent..

Now I'm just deciding whether or not I want to add bass shakers to them..
Yes be sure to post some photos. There are a few posts of guys putting in some type of shaker in the seat.

Thanks for posting.

Regards,
Alan
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post #2117 of 2142 Old 06-20-2019, 06:02 AM
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Quote:
Originally Posted by Tension113 View Post
I've had my Pembrokes for about two weeks now.. I got the curved 4 seater with the loveseat in the middle, for a living room setup.. So far, very happy with them.. I'll have to take some pics...

As far as the leather rubbing noise goes.. After watching quite a few videos of various chairs, I anticipated there being some noise, so I got myself some wax beforehand.. But when the chairs arrived, there's no leather rubbing noise at all.. Just the motor... Which isn't loud.. I have the wax in case they become noisy after breaking in a little, but so far, they're almost silent..

Now I'm just deciding whether or not I want to add bass shakers to them..
I have been considering adding bass shakers to my Pembrokes as well. I have looked and haven't really found a good place to mount them on the seats. I prefer to not have to add anything but would rather mount them on an existing structure. Post back here if you find a good place to mount them.

Mark
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post #2118 of 2142 Old 06-20-2019, 08:34 AM
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Bass shaker

Quote:
Originally Posted by mjwagner View Post
I have been considering adding bass shakers to my Pembrokes as well. I have looked and haven't really found a good place to mount them on the seats. I prefer to not have to add anything but would rather mount them on an existing structure. Post back here if you find a good place to mount them.
You could mount back here on the board on seat.

I have had some customers do that. See photo below.

Regards,
Alan
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post #2119 of 2142 Old 06-20-2019, 12:58 PM
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You could mount back here on the board on seat.

I have had some customers do that. See photo below.

Regards,
Alan
I just got my Pembrokes in on Monday this week, I have mocked up install of Aura on this location, but on the inside of the chair. The outside of the chair where the back flap won't close seems to be a poor location. The inside of the chair will have everything hidden. The only caveat is that this wooden section (on the inside) isn't a solid flat piece. So I'll by mounting the Auras to their own board (you can fit 3 on a single Pembroke) and then mount that board to the board shown.

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post #2120 of 2142 Old 06-20-2019, 03:50 PM
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Originally Posted by scubasteve2365 View Post
I just got my Pembrokes in on Monday this week, I have mocked up install of Aura on this location, but on the inside of the chair. The outside of the chair where the back flap won't close seems to be a poor location. The inside of the chair will have everything hidden. The only caveat is that this wooden section (on the inside) isn't a solid flat piece. So I'll by mounting the Auras to their own board (you can fit 3 on a single Pembroke) and then mount that board to the board shown.
I have seen guys mount inside also. It's a bit trickier but it can be done. Post photos up when you put yours in.

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post #2121 of 2142 Old 06-20-2019, 04:45 PM
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Quote:
Originally Posted by scubasteve2365 View Post
I just got my Pembrokes in on Monday this week, I have mocked up install of Aura on this location, but on the inside of the chair. The outside of the chair where the back flap won't close seems to be a poor location. The inside of the chair will have everything hidden. The only caveat is that this wooden section (on the inside) isn't a solid flat piece. So I'll by mounting the Auras to their own board (you can fit 3 on a single Pembroke) and then mount that board to the board shown.
Post pics once you get it done if you don’t mind. I can’t mount them on the outside of that board at least on my front row of seats. The front row has to be pushed up flush against the front of the second row riser.

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post #2122 of 2142 Old 06-21-2019, 07:15 AM
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I would like to know if anyone has installed Clark Synthesis transducers in Hamiltons. Doesn't seem to be a lot of room for those to fit under the seat.

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post #2123 of 2142 Old 06-22-2019, 06:14 PM
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im looking to get another pembroke seat for my room, is there a way to specify online that i want an armless model when placing the order?

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post #2124 of 2142 Old 06-24-2019, 06:19 AM
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im looking to get another pembroke seat for my room, is there a way to specify online that i want an armless model when placing the order?
You can't order that piece online. You should give us a call today 9 to 5 central. We running a "great" one day only sale today so good timing. We do have a ship surcharge for one seat but sale should help.

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post #2125 of 2142 Old 06-24-2019, 08:45 AM
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Ok, so I spent some time this weekend installing aura bass shakers on my new Pembroke seats. I learned from @Tom899 's install of buttkickers in his HTMarket seats (here) that I needed to have the rubber isolation feet so I copied and ordered the same Penn-Elcom 2.5" diameter rubber feet from parts express link here. This is an important requirement for the rest of my install guide not just for the isolation but because it raises the chairs a bit more than the original feet. We will need this extra height.

The Pembrokes (and presumably other HTMarket seats) have a wooden section on the seatback down near the floor. On the bottom of this seat section is the velcro for attaching the backflap of the seat. Some users have mounted the bass shakers to the outside of this wooden section. While this location would work just fine from a shaker perspective, I felt it was a poor location because the back flap cannot close properly and someone could hit the shakers walking by the back of the seat. This meant I wanted to install the shakers on the inside of the seat. Unfortunately the inside of the seat isn't a solid vertical surface. While it seems like the Aura's could mount here access to screw them down would be difficult and screwing into what I believe is 1/2" wood, it might that vertical placement would be very limited. I decided to mount the shakers to their own board, and devise an easier access method of attaching this new board to the existing structure. You can see what I've down in this rendering. The gray tone boards are what comes with the chair and then the wood/yellow toned board is the board I've added.







I decided to make my shaker board a little taller (vertically) than what comes with the chair so that I can shift the aura's lower to the ground. I found that with someone in the chair that there is very little clearance above the top of the wooden section to clear a bass shaker. Luckily, due the Penn-Elcom rubber isolation feet I had clearance at the bottom of the chair. So having this extra mounting height and with the shaker board mounted offset in the chair, and with the shakers mounted offset on the board, clearance is no concern. You can see that offset in this image.




To attach the shaker board to the chair I simply used L-brackets and drywall screws. For the bottom attachment on the bottom side I used some 1/2" spacers. I probably went overkill some on the number of brackets but the results is a very rigid and secure mounting. I don't believe any vibration energy is lost in the mounting and that it all transfers to the chair.

I put two shakers on each chair and there is room for a 3rd. There is not room for a 4th. Two are plenty of output I believe, but the auras do not have a flat response. In and around the mid-30 Hz there is a dip in output. A 3rd shaker would give headroom to EQ down to flatten the response. You may notice that I did not center the 2 shakers on the chair and that they are offset to the side. This is because I learned on my first seat that I installed on that if you keep it away from the arm of the chair, you get less rattle in the cupholder. The vibration in the chair does not feel offcenter to me, and I preferred this over hear the cupholder in the arm chair rattle a bit.

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post #2126 of 2142 Old 06-24-2019, 09:58 AM
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Curved Row of 4 Sheffield’s from HT Market

Here is a quick post about the new Sheffield’s from HT Market. These chairs are awesome. Getting the two sets of chairs worked out well. I’m including a few Photos of setting up (I don’t know how I could live without the Rubbermaid Cart) and the chairs finished although the room is not complete yet. We will move those rear speakers to the corners and install some acoustical art. Oh and the Lg OLED died after watching one movie, it was going to be replaced as it’s only a 65” but still! I will bring this up on another forum but I’m leaning towards the as yet to be released TCL 75 or 85” 8k mini LED screen.
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post #2127 of 2142 Old 06-25-2019, 09:16 AM
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Originally Posted by scubasteve2365 View Post
Ok, so I spent some time this weekend installing aura bass shakers on my new Pembroke seats. I learned from @Tom899 's install of buttkickers in his HTMarket seats (here) that I needed to have the rubber isolation feet so I copied and ordered the same Penn-Elcom 2.5" diameter rubber feet from parts express link here. This is an important requirement for the rest of my install guide not just for the isolation but because it raises the chairs a bit more than the original feet. We will need this extra height.

The Pembrokes (and presumably other HTMarket seats) have a wooden section on the seatback down near the floor. On the bottom of this seat section is the velcro for attaching the backflap of the seat. Some users have mounted the bass shakers to the outside of this wooden section. While this location would work just fine from a shaker perspective, I felt it was a poor location because the back flap cannot close properly and someone could hit the shakers walking by the back of the seat. This meant I wanted to install the shakers on the inside of the seat. Unfortunately the inside of the seat isn't a solid vertical surface. While it seems like the Aura's could mount here access to screw them down would be difficult and screwing into what I believe is 1/2" wood, it might that vertical placement would be very limited. I decided to mount the shakers to their own board, and devise an easier access method of attaching this new board to the existing structure. You can see what I've down in this rendering. The gray tone boards are what comes with the chair and then the wood/yellow toned board is the board I've added.







I decided to make my shaker board a little taller (vertically) than what comes with the chair so that I can shift the aura's lower to the ground. I found that with someone in the chair that there is very little clearance above the top of the wooden section to clear a bass shaker. Luckily, due the Penn-Elcom rubber isolation feet I had clearance at the bottom of the chair. So having this extra mounting height and with the shaker board mounted offset in the chair, and with the shakers mounted offset on the board, clearance is no concern. You can see that offset in this image.




To attach the shaker board to the chair I simply used L-brackets and drywall screws. For the bottom attachment on the bottom side I used some 1/2" spacers. I probably went overkill some on the number of brackets but the results is a very rigid and secure mounting. I don't believe any vibration energy is lost in the mounting and that it all transfers to the chair.

I put two shakers on each chair and there is room for a 3rd. There is not room for a 4th. Two are plenty of output I believe, but the auras do not have a flat response. In and around the mid-30 Hz there is a dip in output. A 3rd shaker would give headroom to EQ down to flatten the response. You may notice that I did not center the 2 shakers on the chair and that they are offset to the side. This is because I learned on my first seat that I installed on that if you keep it away from the arm of the chair, you get less rattle in the cupholder. The vibration in the chair does not feel offcenter to me, and I preferred this over hear the cupholder in the arm chair rattle a bit.

Parts List:






Very nicely done. That's what make avsforum great as you can learn from others.

Regards,
Alan
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post #2128 of 2142 Old 06-28-2019, 07:04 AM
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Originally Posted by Sheila Hanlon View Post
Here is a quick post about the new Sheffield’s from HT Market. These chairs are awesome. Getting the two sets of chairs worked out well. I’m including a few Photos of setting up (I don’t know how I could live without the Rubbermaid Cart) and the chairs finished although the room is not complete yet. We will move those rear speakers to the corners and install some acoustical art. Oh and the Lg OLED died after watching one movie, it was going to be replaced as it’s only a 65” but still! I will bring this up on another forum but I’m leaning towards the as yet to be released TCL 75 or 85” 8k mini LED screen.
Sheila, That's great you got the seats. Be sure to post more photos and review once you get them all set up.

Regards,
Alan Hutchinson
HTmarket.com

PS: You can also email me photos at sales "at" htmarket "dot" com once set up as we are building page on our web site showing customer photo gallery. Any AVS member who has HT Design seats be sure to email me photos of their seats so I can include them in our photo gallery. This will help others see different room set ups and how seats fit in.

Last edited by HTmarket; 06-28-2019 at 07:14 AM.
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post #2129 of 2142 Old 06-30-2019, 07:38 PM
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stupid question, how do i\ is it possible daisy chain 3 Pembrokes together for the LED(chari is not here yet should arrive Tuesday.), my far end seat is a southhampton so i dont think it has the same wiring setup

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post #2130 of 2142 Old 07-01-2019, 08:09 AM
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stupid question, how do i\ is it possible daisy chain 3 Pembrokes together for the LED(chari is not here yet should arrive Tuesday.), my far end seat is a southhampton so i dont think it has the same wiring setup
Not really all the chairs are on separate power supply. So each chair has it's own independent power and plug.

Regards,
Alan

PS: Independence sale this week, we off on Thursday but in rest of week, have a good July 4th.
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