Originally Posted by nxs450
I am looking at the Cloud seating as well. Did you ever purchase these?
I just got my order of 5x Cloud XS850 (leather 9000) seats this week (after a long shipping delay). However, I'm extremely disappointed with them, and am in the processes of returning them. First, theaterseatstore sent me the wrong configuration (I ordered a single recliner and 2x loveseats, but they sent me a row of 5 instead). The invoice was correct, but they still delivered the wrong order.
Regarding the chairs themselves, the biggest issue I have is that the seats are not stable by design. Because the base of the armrest is longer than the base of the chair, and most chairs only have an armrest on one side, it makes the base trapezodial instead of square. This shape causes the chairs to tip towards the front corner pretty sharply if you shift your weight forward. Drinks in the cupholders will spill, and shorter people will stumble or trip when trying to stand up (as people with short legs need to shift their bodies forward in the seats before their legs can reach the ground to stand).
While fairly comfortable, I found them somewhat too firm for my tastes, and don't think they are "ergonomically designed with full lumbar and head support" like they advertise. The seat bottoms and backs are mostly flat, so there's no contours to keep you supported. Some of the headrests were supportive, but others weren't, as the amount and shape of the headrest padding was different on every piece. Also, the manual recline mechanism isn't great, and depending on the chair (the quality varies greatly between pieces), it can be difficult to open and close the recline mechanism, so I'd suggest getting the power recline instead. Also, the reclining is very loud from the squeaking of vinyl rubbing together (as only the tops of the armrests and front surface of the seat backs/bottoms are leather, the rest is vinyl). Video reviews I've seen from other brands don't seem to have this issue.
Also, 4 of the 5 seats contained some sort of cosmetic or structural flaw, despite being brand new. These included spots with clusters of stains, drastically varying quality of leather between pieces, or even within the same piece, scratches, seam tears, sloppy stitching, bulges in the upholstery caused by extra, bunched up padding, or spots where the padding is missing, sharp screws sticking out of the frame and scratching the adjoining chair, uneven seatback height, etc.
If interested, here's a gallery of pics that show some of the issues, though the dark color and bulky outline of the chairs makes it difficult to adequately depict some of the problems in a picture. https://imgur.com/a/6tvM8Dc
I'd be very interested to hear whether the other poster experiences similar problems with his order, especially regarding the stability/tipping issue.