Originally Posted by archiguy
But you may be right about B&N going under soon. It seems as though they all are. The local "Books a Million" big box bookstore bit the dust right after the Christmas season, no warning. They were literally there one week and gone the next. I had bought a couple pairs of LED reading glasses as impulse X-mas gifts that didn't work and wanted to return them. When I got there, the freakin' place was empty.
I think the same thing happened with "Borders" as well. All the big box stores are going under, thanks to Amazon I presume. Soon, it will be "back to the future", with only small independent bookstores left, ones with a stable & loyal, albeit aging, clientelle.
The main reason I mentioned the possibility of B&N closing (aside from prevailing retail trends) is because I just came across this article the other day (from October): How Barnes & Noble, the Last Big Bookstore, Fell to Amazon
Fortunately, the independents are making a comeback as per this CBS News story from November: Small bookstores are booming after nearly being wiped out
Barnes and Noble has just been terrible in my few experiences with them over the years, and it's no wonder they are going out of business. When I bought my Song of Fire and Ice boxed set, I bought another book at the same time. They shipped separately from the same location on the same date, costing B&N more in shipping costs (the single book came in a box as well).
Several years ago, I won a Nook eReader at a holiday party drawing a couple weeks after I had purchased a Kindle Fire. I went to the same store the Nook had been purchased at with a gift receipt to return it just a few days after it had been purchased during the holiday season (when store return policies are usually the most lax). The manager would only give me store credit, not a cash refund even though the item clearly wasn't opened.
Then last fall, I went to the same B&N store to buy a popular new release book, but they wouldn't give me the current online price in store, even after talking to the manager. The website that morning wouldn't let me buy it online for pickup at that price either. But a day or two later, it did.
Say what you want about the evils of Amazon pushing other retailers out of business, but I have never come away with a customer support issue with them unhappy, usually getting more than I expected.