Originally Posted by DrDon
These questions are for when it's a clear day:[LIST]
Is the issue on all channels or just your local stations?
I've always been on a local station, and cannot change channels while it is present.
Does it happen on all receivers simultaneously?
I only have one receiver, the HR54/700 (There is a RVU which is not in use; there are 2 wireless connected sets which I haven't tried (actually, one has an antenna and I watched the local channel on it)
Are there any trees or other obstructions? Are you close to an airport?
A row of leyland cypress trees, but the installer said his sight line was WAY above them. 3 miles from municipal airport, 10 from regional commercial; problem lasts 5-60+ minutes; could that be airframe interference?
Do the standard-definition channels go out at the same time? IOW, when ESPN-HD goes out, does ESPN's standard-def channel also go out or does it remain on. You may have to adjust your guide preferences to test this so that you see both HD and SD channels.
don't know and it's not worth that; when my 2 years is up in 4 months, I'm quitting this sorry performing service anyway
What is the dish mounted on? If it's a wall of your house, what kind of wall?
Roof about 20-25 feet above ground. Asphalt shingle with, I think, OSB sheathing.
Dish pointing is crucial. If it's off a little bit, it can possibly get one satellite better than the others, causing some channels to go out and others to be fine.
If it's every single channel on a clear day - including standard def channels - then it can be anything from dish pointing to a bad LNB to bad cabling, bad splitter/multiswitch.
You may have posted it above and I didn't look but..
What gear are you using? Model numbers.
How many receivers?
1 in use; RVU and 2 wireless not in use
What dish do you have?
SL3 LNB with Switch SWM LNB
How long since your installation?
When did the problem begin? Was there a hurricane or anything else that came through that could have knocked your dish out of alignment?
no, and it's been an issue since installation
Transcribed info from the screen ...
Receiver ID 0239-2398-5883
Access Card 0036-1971-3948
Software 0x1104, Wed 8/8, 3:55a
DVR Status DVR Mode
Dish Type SL3 LNB
Switch Type SWM LNB
RB/INTL None Selected
SWM Channel Count 13
SWM Serial No. F4136647
SWM Firmware version 0.3.0.0
SWM Library version 126.96.36.199
Completion Code 1180
Internal Temp 118F
Zip Code 00000
Daylight (DST) Auto (Yes)
Date/Time Fri 9/28 10:27a
Receiver Mode DIRECTV
STB Remote Mode RF
Current Remote RF4CE
HW Version 0
SW Version 1.39.60
MAC Address 00:12:4b:00
IP Address 192.168.0.202
Subnet Mask 255.255.255.0
Default Gateway 192.168.0.1
STB Services Port N/A(204)
Audio Services Port -
Wireless Not Configured
Ethernet Not Connected (9)
MoCA Network Coax Connected
Video Bridge 1
MAC Address 8c:57:9b:43:dd:09
RVU Device Samsung 2016 4K
MAC Address e4:7d:bd:70:88:0b
Status Not Connected
System Test Results All Items OK