My FiOS story. I was a CV customer for over 20 years. As soon as internet was available, I rushed to The Wiz (CV used them as a pick-up for the modems). As soon as DVR was available, I went to the CV store to switch out my SA4200HD. For the last couple of years, I paid the extra $5 for boost (50/25). A no brainer IMO.
All this time I kept hearing from friends, family, colleagues how great FiOS is. I signed up for the email notification as to when they would enter my building. That was three years ago.
So late last year (November 2015) installation was complete! I was pumped. Sales teams arrived at the lobby of my building to start signing people up. I talked to a rep who asked me if I'm a sports fan. I said "Of course! Huge Yankee fan" (I live in the Bronx). He then proceeded to tell me that "I will see the stitches on a fastball going 100mph!" It took every fiber of my being to not roll my eyes. I told him I would take the literature upstairs and get back to him. To be honest, the conversation left me a little cold.
I decided to do this online for obvious reasons. Especially because if done online, you save install fees. At the time the current offer was a $400 VISA card if I sign a 2-year contract. For $129 a month I get 50/50 Mbps, Digital Voice, HBO, Showtime, Starz. The bill goes up to $209 for the 2nd year.
Once I got through ALL those options, I had to leave a $250 deposit that is refundable after the 1st year as long as my account is in good standing. More cold feelings. I call BS since there's no deposit required if I forgo the contract and the $400 VISA promo. I then decided to call CV to get them to lower my bill. Why not? There’s competition now. And they did by $50.
That was seven months ago. I decided to give FiOS another shot. And this time I got the deal I want sans contract, sans deposit and sans Visa card. No big deal. My wife would’ve just spend it anyway LOL!
What was the tipping point for me leaving CV? The Samsung MDVR. I was having a lot of issues with the SA8300HD that served me well for over 10 years. They suggested I go for the Samsung. Of course they do. It’s $4 more p/month. But I can record up to 15 shows at once with no conflicts. Sounded great! Boy was I wrong! It is an absolute horrible experience. The playback response is so bad I felt it was not worth it. So instead of going back to the traditional DVR, I signed up for FiOS.
I got the Extreme HD w/hard drive based DVR (non-Quantum), 100/100 internet and voice. At least the hard drive is 500GB. The CV one was 80GB I believe. Maybe 160GB. So it is a big upgrade. The biggest thing to get used to is the Guide and menu system. It is pretty daunting and a huge learning curve. It’s been three weeks now and I am still learning new things.
Believe it or not the speed does not feel twice as fast. I was getting 50/25 from CV. And it was pretty good. Also, I give the CV PQ a slight edge. You heard that right! CV called me the next day to try to get me back. I told them that I’ve been a customer for over 20 years and felt it was time for a change. I also said “who knows, I may be back”. He took it well and wished me luck. We shall see. I’m glad I’m not locked for two years. And my advise is to seriously consider that. A lot of people get seduced by the deal that requires a contract. I cannot easily be seduced…LOL!
LG OLED 65C7P • Apple TV 4K • Roku Ultra 2018 • Oppo BDP-103 Blu-ray • LG UP970 UHD BD
Denon X3400H AVR • Paradigm Cinema 110 CT Speaker System
Last edited by gossamer88; 08-23-2016 at 02:59 PM.