AVS Forum Special Member
Join Date: Jan 2004
Location: Upper East Side - Manhattan
Mentioned: 5 Post(s)
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Think I've solved a nagging RF Interference problem.
Had FiOS - TV, Internet and Phone installed 10 months ago in my Manhattan apartment.
Have had an intermittent problem with two channels I watch, Animal Planet and TLC -
plagued with pixilation and freezing.
First Verizon tech support insisted that the problem was with my STB - VMS1100.
I was sent a replacement box that was dented with a bottom that was encrusted
with who knows what. The power cord looked as if it had been wound by a 3-year-
The new box didn't solve the problem.
Next, Verizon replaced the old Time-Warner RG59 internal cabling with RG6.
That didn't help either. But fortunately, I was able to get to a brand new VMS1100
to replace the horror that had been sent to me.
Finally, found out what was causing the pixilation and freezing problems when a tech
check things out in my apartment. He told me that there was RF interfering with those
two channels, which are located in the same digital package, to act up.
With the supposed state-of-the-art FiOS equipment, we tried wrapping the ONT -
model I-211M-L, with aluminum foil and then covering it with an aluminum pie tin.
The tech told me that the ONT was highly susceptible to RF problems.
That didn't do it either!
Yesterday, it was impossible to watch Animal Planet, there was a show I really wanted
I went into the closet where the ONT and Gateway Router are located and moved the
ONT - situated it almost upright, on a 45 degree angle against a small carton and, so
far, so good. Absolutely no pixilation or freezing with either channel.
Again, it's only been a day, but I hope that I've found the answer to the problems.
Just wanted to pass this along and hope it helps others.