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post #1 of 6 Old 05-01-2020, 08:54 AM - Thread Starter
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FIOS - TV 'Channel Currently Unavailable' - Please Help

I've had Verizon FIOS for 10 years and recently I've lost channels on 1 of the 4 TV's in the house. It's our primary TV in the living room. I've lost Channel 2 (CBS), Channel 11 (WPIX), YES, NFL Network and a few others. There doesn't seem to be a pattern. Other channels are working brilliantly, no problem at all, but the ones I've lost have stayed lost. On the other 3 DVR's I get all the channels I'm paying for, no issues whatsoever. I've done the following:

1. Followed the troubleshooter, checked all physical connections, did the re-authorization multiple times, didn't work.

2. Swapped DVR with one that's functioning properly in another room; the one that worked well in the other room suffered the same channel losses so I'm guessing its not a DVR issue.

3. Removed the 5-way coax splitter on the side of my house and replaced it with another Verizon OEM splitter.

4. There is a coax connector in the cable run, I replaced that too.

On the 1 DVR that is the problem, for channels that I don't get, all say Channel Unavailable except YES which comes in highly broken up with sound cutting in/out and the picture all striped and distorted.

In the middle of the COVID situation I don't want a tech in my house so I did all I could to troubleshoot and fix myself. Any idea what the problem may be? Any help would be greatly appreciated.
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post #2 of 6 Old 05-01-2020, 08:59 AM
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Call FiOS support. They may be able to troubleshoot remotely without a dispatch.



If you can’t explain it simply, you don’t understand it well enough – Albert Einstein
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post #3 of 6 Old 05-01-2020, 11:12 PM - Thread Starter
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Quote:
Originally Posted by Ratman View Post
Call FiOS support. They may be able to troubleshoot remotely without a dispatch.
Tried that, didn’t work unfortunately.
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post #4 of 6 Old 05-02-2020, 03:34 AM
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Some reading and some suggestions here:




https://forums.verizon.com/t5/Fios-T...ot/td-p/808573



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post #5 of 6 Old 05-02-2020, 02:29 PM - Thread Starter
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Some reading and some suggestions herehttps://forums.verizon.com/t5/Fios-T...ot/td-p/808573
Thanks for your help, Rat. Verizon came today and it turned out to be a chipmunk gnawed the coax in a spot under my deck that I couldn’t see. Ugh. All good now.
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post #6 of 6 Old 05-02-2020, 03:46 PM
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Just as described in the link I provided.



Happy to help. Glad it's resolved.



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