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post #841 of 873 Old 02-06-2020, 06:03 PM
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I turned off updates after getting all of them at the time I installed. Win 7 is not in mainstream support as of a few weeks ago and one of the last updates just nags you about this fact. So no more updates are needed IMHO especially since this is not a general purpose web browsing machine.
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Last edited by AlienWarlock; 02-06-2020 at 08:18 PM.
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post #842 of 873 Old 02-06-2020, 06:05 PM
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Can someone clarify - if I do a clean install of Windows 7, Can I install 5.35 directly, or do I need to install 5.0 first and then 5.35?
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post #843 of 873 Old 02-06-2020, 06:08 PM
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Quote:
Originally Posted by Swancoat View Post
Can someone clarify - if I do a clean install of Windows 7, Can I install 5.35 directly, or do I need to install 5.0 first and then 5.35?
If you have the license key you just need 5.35 but if you lost your key then you need 5 to recover it first
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post #844 of 873 Old 02-07-2020, 02:25 AM - Thread Starter
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Originally Posted by samendolaro View Post
I am up and running !!!
I saw that part of the updates was also microsoft security essentials. I uninstalled it and it appears to have done the trick. I suspect it was interfering with communications...
Great!

Important: Which KB was it? What happens if you install it now?
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post #845 of 873 Old 02-07-2020, 05:25 AM
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Quote:
Originally Posted by Bobone View Post
Great!

Important: Which KB was it? What happens if you install it now?


I had uninstalled Microsoft security essentials (KB2902907) & (KB3140479)

It may have include the Security monthly rollup (KB4534310)

I am reinstalling the updates now and will update the post


EDIT:

1) I reinstalled security essentials ( built in virus protection) & its upgrade
2) (KB4534310) failed ( I checked the update history and it looks like this update has never installed successfully)

Rebooted and the MPS4 reconnected and re scanned for updates
another essentials update (KB3205972)

4) reinstalled KB3205972 and rbooted & rescanned

Reinstalling did not cause me to loose connection. So not sure why uninstalling it fixed my communication problems unless it had something to do with installing all of the updates prior to installing any required MPS4 software.
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Last edited by samendolaro; 02-07-2020 at 06:40 AM.
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post #846 of 873 Old 02-07-2020, 03:04 PM
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My Main Issue with V5.35 is that if you make any change in either the config web page or the mcs app on the server you will loose connection. and it will not be restored upon reboot.

If you reboot you will find that it changes your COM1 port from disabled to enabled and the bridge from Com1 to automatic . you have to physically go in there and disable the com, save then rediscover.

I wonder if I make the XML's as read only if it can stop a random user from causing problems
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post #847 of 873 Old 02-07-2020, 04:24 PM - Thread Starter
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All of this does sound a little peculiar. Not that we have that much statistics, but I have not heard of your kind of instability before.
The problem with the web config is well documented, but the MCS utility has been our best friend.
5.0 could never recover without a reboot whilst I find 5.35 much more resilient. I can stop the MCS and restart at will.
Wonder what is causing trouble for you?

You’re initial problem was related to the server instances not surviving. Now there seems to be some sort of handshaking problem with the GC?

Do you still have 4+1 accshell instances or do they die if you stop MCS in the config utility? In other cases?

Regarding the handshaking, you could try halving the Baudrate to 57600.
Also, you might want to reboot the GC and check your serial cable.
Maybe bypass the ezport and go directly with the NuvoNet cable.

I would be happy to look at your logs if you want?
Delete them all (by stopping MCS), reboot and then cause some disturbance.

Last edited by Bobone; 02-07-2020 at 04:27 PM.
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post #848 of 873 Old 02-07-2020, 04:41 PM
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Quote:
Originally Posted by Bobone View Post

Regarding the handshaking, you could try halving the Baudrate to 57600.
Also, you might want to reboot the GC and check your serial cable.
Maybe bypass the ezport and go directly with the NuvoNet cable.

I would be happy to look at your logs if you want?
Delete them all (by stopping MCS), reboot and then cause some disturbance.

I have always had both a Serial and a Nuvonet connection to the MPS4 ( 8 years 2 units) and I had never had stability issues . Maybe that is what is now causing the problems here with 5.35
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post #849 of 873 Old 02-07-2020, 04:47 PM - Thread Starter
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You need both cables, just wanted to rule out pad errors.
The fact that COM1 becomes enabled is perhaps not really a problem as nothing else will (should) make it busy.

Last edited by Bobone; 02-08-2020 at 07:19 AM.
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post #850 of 873 Old 02-08-2020, 09:55 AM
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So I've finished most of the upgrade, but it's just not running. Fresh Install of Windows 7 on a new SSD, installed C++, VLC, Bonjour (the install is called Bonjour Print Services, right?). Rebooted, installed MCS 5.35 hotfix. Set the executables to run as Administrator for all users, and put my old license key file in the 'key' directory. Rebooted. Config everything in the MCS app. Services are running. Processes are running. BUT... In the MCS app, on the Control Server tab it says Media Control Server is 'stopped'. The button to start the server does nothing. What did I miss?

Additional info: In the guide there is a mention of configuring some IIS setting or something (but mentions that you shouldn't need to do it on Win 7 Pro, so I didn't. Not sure how important that would be). Also, the MPS4 is out of the rack and on the bench. So it has a network connection, but no NuVo Net or serial connection. Not sure if those are needed to start the server.

Anyone have any ideas?
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post #851 of 873 Old 02-08-2020, 10:15 AM
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Quote:
Originally Posted by Swancoat View Post

Additional info: In the guide there is a mention of configuring some IIS setting or something (but mentions that you shouldn't need to do it on Win 7 Pro, so I didn't. Not sure how important that would be).

The IIS setting was needed for those who were installing very early versions of Win7. My install disc was a home edition, and did not have the necessary IIS configurations set by default to allow for web-based configuration.
I'll add that I've had stability issues on 5.35, of unknown causes. The main changes have been the installation of most of the Win7 service updates. Everything was working fine for a few months, until I stopped being able to use the NuVo iPhone app for access. I still haven't traced the root cause of the instability, because a reboot tends to cure the problem.
I can corroborate the NuvoBridge settings getting clobbered for some unknown reason (and for me, at random times). The two issues are potentially connected.
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post #852 of 873 Old 02-08-2020, 05:11 PM - Thread Starter
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My last Win7 Pro update was in December and the whole installation works perfectly. Very resilient as well.
Are we saying that the latest (last) update from MS is toxic? Have you tried removing a few updates?

@Swancoat , Ultimately the Mps4 has to be connected with both cables to the GC, but your are right that the servers should be running. At least for a while.
What happens when you turn off and on the Service?
At some point in your debugging you will want to examine or print portions of the install.log and AhEhSrvr.log here so we can help.

Last edited by Bobone; 02-09-2020 at 06:45 AM.
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post #853 of 873 Old 02-09-2020, 07:16 AM
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Quote:
Originally Posted by Bobone View Post
My last Win7 Pro update was in December and the whole installation works perfectly. Very resilient as well.
Are we saying that the latest (last) update from MS is toxic? Have you tried removing a few updates?

I can't say that it was caused by any specific update, or even if it was caused by updates at all. I'm moving everything to win10 in a few months, so I just haven't spent time debugging. But it is interesting that I have similar observations to samendolaro, in that my MRAD settings can get "lost" by the Mirage App. Another possibility is that it's a hardware issue, and that the problem is the com port, or the NuVo board itself.
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post #854 of 873 Old 02-09-2020, 09:28 AM
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Quote:
Originally Posted by Bobone View Post
My last Win7 Pro update was in December and the whole installation works perfectly. Very resilient as well.
Are we saying that the latest (last) update from MS is toxic? Have you tried removing a few updates?

@Swancoat , Ultimately the Mps4 has to be connected with both cables to the GC, but your are right that the servers should be running. At least for a while.
What happens when you turn off and on the Service?
At some point in your debugging you will want to examine or print portions of the install.log and AhEhSrvr.log here so we can help.
Yeah, I know ultimately it will need to be connected - I was just wondering if the lack of connection in the interim was something that prevented these servers from running. Like if it needed to see an active connection or something.

Anyway, its not really relevant because I made another mistake. In my earlier post I said the two autonomic services were running in task manager, but that is incorrect. They are LISTED (and I just assumed that meant they were running, like an application or process), but they distinctly say 'stopped'. Right-clicking to start them does nothing. Not sure why they won't start. I'm going to dig up the install.log and see if there's more evidence.
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post #855 of 873 Old 02-09-2020, 11:15 AM - Thread Starter
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Originally Posted by Swancoat View Post
I was just wondering if the lack of connection in the interim was something that prevented these servers from running. Like if it needed to see an active connection or something.
Don't think so, but not 100% sure.
A non starting service is similar to some license issues that I have seen with 5.0. Is the license accepted?
Will 5.0 work?
If so, leave XP-mode on when you reinstall 5.35. The leak will not prevent you from running and can be addressed later.

Last edited by Bobone; 02-09-2020 at 04:28 PM.
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post #856 of 873 Old 02-09-2020, 03:06 PM - Thread Starter
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I have now updated Win7 Pro with all available updates (incl .NET 4.8) except for KB4534310 and KB4539601 (which actually includes KB4534310). I have not updated the last ones for testing reasons.

Since the update, I have not had any stability issues and will keep this configuration a few days before I do the final update with KB4539601 and see if there are any problems.

Last edited by Bobone; 02-10-2020 at 07:13 AM.
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post #857 of 873 Old 02-10-2020, 10:55 AM - Thread Starter
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Quote:
Originally Posted by xs10shl View Post
But it is interesting that I have similar observations to samendolaro, in that my MRAD settings can get "lost" by the Mirage App.
Do you mean the Mirage PC app, the MCS utility or the Mirage iOS app?
I am trying to replicate some of this, but am a little confused regarding denomination.
I could not install the Mirage PC app on the MPS4. Probably due to Flash issues.

In any case, I am also a little curious regarding the following:
I never use the Mirage iOS app as I prefer the Nuvo iOS app. I did however notice that the Mirage iOS app does not update the metadata lines in the large display, only for the zone thumbnail views. This may be due to all the tweaking that I have been doing, but would like to know...
Has anyone else noticed this?

Last edited by Bobone; 02-10-2020 at 12:43 PM.
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post #858 of 873 Old 02-10-2020, 04:24 PM
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Quote:
Originally Posted by Bobone View Post
Do you mean the Mirage PC app, the MCS utility or the Mirage iOS app?
I am trying to replicate some of this, but am a little confused regarding denomination.
I could not install the Mirage PC app on the MPS4. Probably due to Flash issues.

In any case, I am also a little curious regarding the following:
I never use the Mirage iOS app as I prefer the Nuvo iOS app. I did however notice that the Mirage iOS app does not update the metadata lines in the large display, only for the zone thumbnail views. This may be due to all the tweaking that I have been doing, but would like to know...
Has anyone else noticed this?

I meant to say the Mirage config app can show that the COM port settings have been "lost". I have gotten the PC app to work with a standalone install of flash 32 bit on Win10 and on a Mac.
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post #859 of 873 Old 02-11-2020, 12:57 PM
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So I've messed around with this thing with the free time I've had over the last couple of days and not gotten very much farther.

I uninstalled 5.35, and then installed 5.0. I didn't see the machine automatically register a license (not sure how that works), but after putting my license file in the 'key' directory, the Config software did indeed confirm that my license was valid, so that should exonerate any license issues. With 5.0 and a valid license, the services still would not start.

So then I decided to start waaay over. I reinstalled Win 7 from scratch. Installed Bonjour, C++ and VLC, then Installed 5.0 and my license file. Again, license looks valid, but cannot start the services.

Where exactly are the log files that may shine some light on this thing? I feel like I'm SO CLOSE - just can't get it to start.
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post #860 of 873 Old 02-11-2020, 01:47 PM - Thread Starter
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AhEhSrvr.log: C:\Users\Public\Documents\Autonomic Controls\Log Files
install.log also here: C:\ProgramData\Autonomic Controls

You are close! I will be happy to look at your logs.

The fact that you did not get a new license is fishy. It should just "appear" after a while. This worked recently.
(Are you connected online?)
Are the 5.0 applications in XP-mode & Run as Administrator in "Compatibility for all users"?
As which User do the services try to log on as? (see 5.35 guide)
- despite setting them to "Local System", mine have reverted to "Administrator". Do not know when...

Last edited by Bobone; 02-11-2020 at 02:54 PM.
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post #861 of 873 Old 02-11-2020, 03:43 PM
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Regarding the license, I removed the license file and restarted. When I went to the Registration tab there was an animation that said 'working' and after several seconds it stopped and showed me the 'not licensed' screen. I can leave it like this for a while. Not sure how long to wait really. (Ultimately, not a big deal, since I DO have the license file).
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post #862 of 873 Old 02-11-2020, 04:02 PM
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Not sure what to make of these logs. The install log certainly has a log of warnings and 'access denied' issues, which definitely don't seem good, buy I have no idea what the cause is or anything.


Install log:


Code:
2020-02-10 16:14:49,885 [pid:3840] OPEN  ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\AhEhSrvr.exe" -msi_install "C:\Program Files\Autonomic Controls\Media Control Server\install.log")
2020-02-10 16:14:49,901 [Services] INFO  Setup                [(null)] - 

2020-02-10 16:14:49,901 [Services] INFO  Setup                [(null)] - "C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\AhEhSrvr.exe" -msi_install "C:\Program Files\Autonomic Controls\Media Control Server\install.log"
2020-02-10 16:14:49,901 [Services] INFO  Setup                [(null)] - Media Control Server 5.0.15934.4 Release MusicPortServer.
2020-02-10 16:15:42,416 [Services] INFO  Setup                [(null)] - Fixing web.config
2020-02-10 16:15:42,432 [Services] INFO  Setup                [(null)] - web.config requires update
2020-02-10 16:15:42,448 [Services] INFO  Setup                [(null)] - web.config updated
2020-02-10 16:15:42,448 [Services] INFO  Setup                [(null)] - Running in C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0.
2020-02-10 16:15:42,463 [Services] INFO  Setup                [(null)] - Running 32 bit OS, Microsoft Windows NT 6.1.7601 Service Pack 1 Service Pack 1 [Win32NT].
2020-02-10 16:15:42,463 [Services] INFO  Services             [(null)] - Fixing file security. C:\ProgramData\Autonomic Controls\MCE Control Server.xml
2020-02-10 16:15:42,479 [Services] INFO  Services             [(null)] - Fixed config file security.
2020-02-10 16:15:42,526 [Services] DEBUG Setup                [(null)] - getting process list
2020-02-10 16:15:42,557 [Services] WARN  Setup                [(null)] - Access is denied
2020-02-10 16:15:42,573 [Services] DEBUG Setup                [(null)] - getting process list
2020-02-10 16:15:42,682 [Services] WARN  Setup                [(null)] - Access is denied
2020-02-10 16:15:42,682 [Services] DEBUG Setup                [(null)] - getting process list
2020-02-10 16:15:42,791 [Services] WARN  Setup                [(null)] - Access is denied
2020-02-10 16:15:42,807 [Services] DEBUG Setup                [(null)] - getting process list
2020-02-10 16:15:42,823 [Services] WARN  Setup                [(null)] - Access is denied
2020-02-10 16:15:42,838 [Services] DEBUG Setup                [(null)] - getting process list
2020-02-10 16:15:42,870 [Services] WARN  Setup                [(null)] - Access is denied
2020-02-10 16:15:42,948 [Services] DEBUG Setup                [(null)] - Copying C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\DeviceDetect.exe to C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\monitor-USB.exe
2020-02-10 16:15:43,276 [Services] INFO  Services             [(null)] - Fixing file security. C:\ProgramData\Autonomic Controls\MCE Control Server.xml
2020-02-10 16:15:43,276 [Services] INFO  Services             [(null)] - Fixed config file security.
2020-02-10 16:15:44,370 [Services] ERROR Setup                [(null)] - A referral was returned from the server
2020-02-10 16:14:49,885 [pid:3840] CLOSE ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\AhEhSrvr.exe" -msi_install "C:\Program Files\Autonomic Controls\Media Control Server\install.log")
2020-02-10 16:15:58,120 [pid:632] OPEN  ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\Autonomic.NuVoBridge.exe" -msi_install "C:\Program Files\Autonomic Controls\Media Control Server\install.log")
2020-02-10 16:15:58,135 [1] INFO  Services             [(null)] - Installer logging initialized.
2020-02-10 16:15:58,838 [1] INFO  Services             [(null)] - Fixing file security. C:\ProgramData\Autonomic Controls\NuVo Bridge.xml
2020-02-10 16:15:58,838 [1] INFO  Services             [(null)] - Fixed config file security.
2020-02-10 16:15:58,916 [1] INFO  Services             [(null)] - Fixing file security. C:\ProgramData\Autonomic Controls\NuVo Bridge.xml
2020-02-10 16:15:58,916 [1] INFO  Services             [(null)] - Fixed config file security.
2020-02-10 16:15:58,120 [pid:632] CLOSE ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\Autonomic.NuVoBridge.exe" -msi_install "C:\Program Files\Autonomic Controls\Media Control Server\install.log")
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post #863 of 873 Old 02-11-2020, 04:22 PM
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Note on the AhEhSrver log... I see there's a fresh log for every time the process runs. After a fresh reboot, I am not seeing any log with the appropriate timestamp, suggesting it hasn't even tried to run.


Opening up MCS Config and trying to start the control server indeed does produce a log.


Code:
2020-02-11 23:18:25,910 [pid:3764] OPEN  ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\AhEhSrvr.exe" -START)
2020-02-11 23:18:26,035 [pid:3764] CLOSE ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\AhEhSrvr.exe" -START)
2020-02-11 23:18:26,488 [pid:3764] OPEN  ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\AhEhSrvr.exe" -START)
2020-02-11 23:18:26,515 [1] DEBUG Services             [(null)] - MCS:5.0.15934.4 DMS50 MusicPortServer Release
2020-02-11 23:18:26,738 [Services] INFO  Setup                [(null)] - Registering Autonomic Controls registration key file file association.
2020-02-11 23:18:29,164 [Services] INFO  Setup                [(null)] - Running in C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0.
2020-02-11 23:18:29,164 [Services] INFO  Setup                [(null)] - Running 32 bit OS, Microsoft Windows NT 6.1.7601 Service Pack 1 Service Pack 1 [Win32NT].
2020-02-11 23:18:29,179 [Services] INFO  Services             [(null)] - Fixing file security. C:\ProgramData\Autonomic Controls\MCE Control Server.xml
2020-02-11 23:18:29,183 [Services] INFO  Services             [(null)] - Fixed config file security.
2020-02-11 23:18:29,324 [Services] ERROR Services             [(null)] - SS:UHE:System.InvalidOperationException: Cannot start service AhEhSrvr on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not start due to a logon failure
   --- End of inner exception stack trace ---
   at System.ServiceProcess.ServiceController.Start(String[] args)
   at System.ServiceProcess.ServiceController.Start()
   at auf.a(a A_0, String A_1)
2020-02-11 23:18:26,488 [pid:3764] CLOSE ("C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0\AhEhSrvr.exe" -START)

I guess I should feel smarter because it appears the server won't start because of a 'logon failure', but I don't because I have no reason why what would be or what to do.


I am logged in as administrator, and the computer auto logs in as admin and all of the applications in the FX2_0 directory are set to run as admin for all users.
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post #864 of 873 Old 02-11-2020, 05:56 PM
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You seem like you are on the right track with setting everything under C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0 to "Run As Administrator" for "All Users". That is exactly what I have. You might also want to check the services to make sure they are using the Local System account. I attached some screenshots of what it looks like on my system. Nice equipment rack BTW, I did the same thing with a Slim 5
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My semi-dedicated theater: The EXASCALE CINEMA
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post #865 of 873 Old 02-11-2020, 06:08 PM
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Quote:
Originally Posted by AlienWarlock View Post
You seem like you are on the right track with setting everything under C:\Program Files\Autonomic Controls\Media Control Server\bin\FX2_0 to "Run As Administrator" for "All Users". That is exactly what I have. You might also want to check the services to make sure they are using the Local System account. I attached some screenshots of what it looks like on my system. Nice equipment rack BTW, I did the same thing with a Slim 5
SUCCESS!

It was the services logons. They were set to run under the account ./Administrator (which makes sense with a log file saying they couldn't find the '.' computer)! As soon as I looked at the Services list it was jumping out at me. THANK YOU.

Now, on to 5.35 hot fix...
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post #866 of 873 Old 02-11-2020, 06:33 PM
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Ugh. It is with shame that I post...

I went back to the instructions post for updating the firmware and there is a specific note about the services being run as "Local System Account". So most of my grief is attributable to my inability to follow the directions correctly.

Apologies for any inconveniences!
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post #867 of 873 Old 02-12-2020, 01:01 PM
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Just wanted to thank everyone for getting me back up and running.

I haven't had the time to explore the cause of the instability when messing with the config utility but My unit is stable when left alone and thats the important thing. I have it on battery backup so it will never experience power loss ( although it will still reboot just fine if needed)

I'll mess with it more when I have some time but worse case I just need to disable the com port manually after any config changes if it re-enables itself.
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post #868 of 873 Old 02-12-2020, 04:19 PM - Thread Starter
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Thank you!

I am sorry, I have not been able to replicate any errors after installing all available Windows 7 updates.

I can still stop and start the Media Control Server at will just like before, using the MCS Config utility and/or rebooting.
Caveat: My boot sequence is slightly different, as I set up virtual ports very early with VSPE. This may keep my COM1 available in a positive way?

Using the web interface for configuration is just as toxic as always and would result in exactly the problems that you are describing, but that is not what you guys have been meaning, right?

Edit:
I have maybe started to notice some new instability. The MCS reinitializes the NuvoBridge more often than before.
At this moment self healing and not disruptive, but still.
Edit2:
Looking at the Logs, it was actually my GC that had triggered #RESTART "Bridge".
Maybe just need to restart the GC to cool it down.
There is a slight conflict between GC groups and MCS groups that I have noticed before.

Last edited by Bobone; 02-17-2020 at 04:21 AM.
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post #869 of 873 Old 02-14-2020, 03:03 PM - Thread Starter
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Hello everyone!

And hopeful pings to @samendolaro , @Swancoat , @swapped , @wardjk , @Chris Neal , @brantmacga @nhollis , @nyankov , @Nuvofan , @Douglas Coyle , @aegorenberg

I am reaching out to you as you have a fresh experience of the upgrading procedures that we have developed together here.
Mainly two guides are used:
In order to help every new upgrader, and avoid additional support, my question is how we can improve the two guides?
They have been updated with pictures and "common pitfalls", but what else could improve them?

If possible, please provide really hands-on editing suggestions that can be pasted into the posts.

Many thanks,
Bob
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Last edited by Bobone; 02-17-2020 at 04:10 AM.
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post #870 of 873 Old Yesterday, 06:27 AM
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I believe the only part of the process which could be updated was clarifying that the Autonomics software and the Firmware was one in the same . It took me a while to figure that one out .

I usually associate firmware as embedded software ( like bios) even after i realized that the MPS4 was just a PC I still thought the "Firmware" was for the interface to the GC and not just a windows software package.
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