Originally Posted by audioguy
A couple of comments. As it turns out, even though my Lumagen was shipped last Monday, it was several firmware updates behind, some of which had to do with HDMI issues. (And I have yet to get the firmware update process to work). Secondly, when I got on the phone with Craig and was going to walk through the issue with him, the Lumagen switching worked perfectly (?) and lastly, all of my Monoprice (and the Blue Jeans) cables in use are >6 feet. This was recommended to me but why longer is better is way beyond me.
I'm comfortable that eventually at least this part of my Lumagen integration will get better,
Your unit shipped with the latest release that was available on the day it was shipped. The newer releases came after shipment. When Craig comes to calibrate, he can update the unit if you are not able to do so before then.
Unfortunately, while the new 18 GHz input chip microcode provided by the chip vendor that was used in the release your unit shipped (which had a work-around for the AppleTV4K's "changing Static Metadata every 30 seconds when its not supposed to" bug), created new issues. We had to revert to the original 18 GHz input chip microcode. So once you are able to update your firmware to the latest release you should have improved switching.
As I mentioned the Lumagen Demo Theater uses mostly the same equipment you have (we have an Oppo 203, Strato, DirecTV Genie, Roku, Radiance Pro, Trinnov Altitude16, and RS4500), and I have no issues switching at all. We use Tributaries UHDP for 2 to 3 meter passive HDMI, and Tributaries UHDT "Titan" for the 15 meter run to the RS4500 (RUIPRO fiber was also tested and works without issue). We find that better HDMI cabling is almost always the way to fix issues.
Note: For the Altitude 4k capable switch board you need to use input 5, 6, or 7, as they work better than inputs 1 to 4. You probably know this already, but I thought I would mention it for others.
Contact support at Lumagen (503-574-2211 Option 2) if you want to work through issues. Randy is covering for me while I am on vacation. If you don't get things sorted with Randy he can give you my cell number and you can call me.