Originally Posted by Kurvenal
I also have a Lumagen Radiance Pro/Trinnov Altitude 32 combo setup that I am using with a Sony VW5000 projector. Trinnov just confirmed that I have the latest HDMI microcode.
I was just mentioning to my integrator that Kaleidescape seems to be the only source that I can power on and reliably get a signal from the Lumagen to the projector. Other sources either take forever or will only get a signal from the Lumagen if I change to Kaleidescape and back.
I will be working with my integrator next week to try to find a Crestron programming fix. He thinks it is a video sync issue, but if anyone has found a fix for this I would welcome your suggestions.
You, or your integrator, can contact Lumagen support for assistance.
These power-on issues are often power-on order issues. We also see some streamers have three stats of being: On, Sleep, and Zombie. Zombie is too strong a word, and I say it tongue-in-cheek. However, for example, we have seen DirecTV, and AppleTV 4k, act differently going into the Pro if they go to sleep for a long period, such as overnight, versus a short period of time. Other devices, such as Bluray players and Roku, do not seem to have the third mode. We do not know exactly what is happening with the streamers that have the third mode, and it is likely an interaction between the streamer HDMI output chip/software, and the Radiance Pro input chip's internal processor.
We have added two feature options that appear to resolve this in the cases we know about. The first is you program the Pro internal power-up-input-select as something other than the input you normally select (Other->On/Off Setup->Input Select. Change both input selects). Then in that same menu enable the "delay select" which waits an additional 3 seconds after the Pro thinks the source is ready before activating the input at power on (only). Then the control system can select the input you want to view.
Finally we recommend you power on in the following order:
Wait 5 to 10 seconds for the projector to start its HDMI interface
Wait 5 seconds for the Pro to start its HDMI interfaces
Often no delays are needed. For example, my system turns everything on at the same time without delays. I do have it set to projector first, then the Pro, then the Trinnov, then sources, but as fast as it can send these commands. So, delays are not always necessary and depend on the specific equipment list.