Apple TV owners' thread. - Page 456 - AVS Forum | Home Theater Discussions And Reviews
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post #13651 of 23716 Old 03-20-2018, 07:41 AM
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Quote:
Originally Posted by markrubin View Post
I have been using the NEST app to stream camera views to a TV

after about one hour of streaming, the Apple 4K TV would show the spinning wheel and lose the camera view, even though the camera view stayed on my iPad NEST app

the only way it would work reliably was to reduce the NEST camera resolution to low: PQ was terrible

I have gigabit ethernet from FIOS: also tried it on a fast Comcast ethernet feed: same issue

hooked up an Nvidia Shield:it worked flawlessly with the NEST camera set to high resolution: it even worked flawlessly with the Shield using wifi as the feed

I think there must be some throttling of the Apple stream....this experience shows me the Shield is a better product, at least for my application
I'd file a bug report with the NEST app devs. It's possible that the issue is due to something within tvOS that they can't control but I wouldn't assume that's the case. My first thought would be that it's an issue with their particular app.
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post #13652 of 23716 Old 03-20-2018, 09:24 AM
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After a week dealing with constants black screens and signal lost from my two Apple TV 4Ks I decided to send them back to BH Photo for a full refund. I have Certified Premium 6 ft HDMI cables and the signal lost and black screens happens even with 4K SDR so no way I'm going to pay $179 for something that has to be rebooted twice a day. I will check on this thread for updates on the issues and will buy again when the ATV4K is bugs free.

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post #13653 of 23716 Old 03-20-2018, 09:48 AM
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Quote:
Originally Posted by enricoclaudio View Post
After a week dealing with constants black screens and signal lost from my two Apple TV 4Ks I decided to send them back to BH Photo for a full refund. I have Certified Premium 6 ft HDMI cables and the signal lost and black screens happens even with 4K SDR so no way I'm going to pay $179 for something that has to be rebooted twice a day. I will check on this thread for updates on the issues and will buy again when the ATV4K is bugs free.


Not sure you’ll see updates for that, it sounds like a hardware issue somewhere in your chain. Black screens/signal loss tend to be cable related or something in between (handshake). Cables can and do go bad or are faulty from the start as well.
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post #13654 of 23716 Old 03-20-2018, 10:33 AM
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Quote:
Originally Posted by enricoclaudio View Post
After a week dealing with constants black screens and signal lost from my two Apple TV 4Ks I decided to send them back to BH Photo for a full refund. I have Certified Premium 6 ft HDMI cables and the signal lost and black screens happens even with 4K SDR so no way I'm going to pay $179 for something that has to be rebooted twice a day. I will check on this thread for updates on the issues and will buy again when the ATV4K is bugs free.


Nothing is ever bug free. It's software and it'll always have bugs. You'll be waiting forever

The chances you got two defective apple TVs are very remote.

Sure you tried certified ultra premium cables? Your issues point to cables.


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post #13655 of 23716 Old 03-20-2018, 10:39 AM
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Yeah, something is up, the ATV4K has been the most reliable streamer I have ever had.

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post #13656 of 23716 Old 03-20-2018, 10:45 AM
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Originally Posted by gadgtfreek View Post
Yeah, something is up, the ATV4K has been the most reliable streamer I have ever had.
Can confirm. I have 3 and had the black screen issue on 1 of them, changed out to new cables and it has never returned.
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post #13657 of 23716 Old 03-20-2018, 11:24 AM
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Originally Posted by Ph8te View Post
Not sure you’ll see updates for that, it sounds like a hardware issue somewhere in your chain. Black screens/signal loss tend to be cable related or something in between (handshake). Cables can and do go bad or are faulty from the start as well.
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Originally Posted by gadgtfreek View Post
Yeah, something is up, the ATV4K has been the most reliable streamer I have ever had.
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Originally Posted by kavy View Post
Can confirm. I have 3 and had the black screen issue on 1 of them, changed out to new cables and it has never returned.
I'm using Monoprice Premium Certified 6' HDMI Cables on each component. Not a single handshake or black screen when streaming with my Sony X700 nor with my Oppo 203. This issue has been reported frequently at Apple Community Forums so I'm not the first one. Some people have changed their Apple TV 4K several times and the issue always comes back after a few days. As of today, the only reported fix is to reboot the APT4K every time you start using it.

https://discussions.apple.com/thread/8166295
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post #13658 of 23716 Old 03-20-2018, 11:31 AM
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Originally Posted by gadgtfreek View Post
Yeah, something is up, the ATV4K has been the most reliable streamer I have ever had.
Same here, have two running and a third at my daughter's house that I gave her a year ago. Not one issue with any of them. All running on Monoprice Certified cables.

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post #13659 of 23716 Old 03-20-2018, 11:38 AM
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Quote:
Originally Posted by enricoclaudio View Post
I'm using Monoprice Premium Certified 6' HDMI Cables on each component. Not a single handshake or black screen when streaming with my Sony X700 nor with my Oppo 203. This issue has been reported frequently at Apple Community Forums so I'm not the first one. Some people have changed their Apple TV 4K several times and the issue always comes back after a few days. As of today, the only reported fix is to reboot the APT4K every time you start using it.

https://discussions.apple.com/thread/8166295
Search ATV black screen and you'll get a lot of other forums about people with the similar issues. I too have this issue when waking my system. An ATV reboot fixes it until some later time (thanks to @m_snow for the quick tip on programming a key in my Harmony for the reboot command). This has helped a little for me:

When I turn my system off, switch to HDMI 1 which doesn't have anything connected to it. This was suggested by @leonmckee to switch to a non HDCP port.
I also have the ATV sleep after 30 minutes so that when I wake everything up, the ATV is off while the TV is allowed to turn on to the correct input. Then I press a button and turn on the ATV.
I have a Sony, which really seems to be a TV that has these issues. I also switched to run my ATV directly into the Sony and optical back out to my AVR. I'm ok with that for now since my setup is only 5.1.

I bought 6 different brands of cables and never really solved the issue. Latest is the super-duper ones from Apple

It's not just the ATV - it's a chain combo that causes these issues. Unfortunately, no two people are the same so it's tough to track down a real fix.
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post #13660 of 23716 Old 03-20-2018, 11:45 AM
 
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How is switching the AVR to a non connected HDMI port in a shut down sequence working?

I can see how that might be a good idea as it forces everything to wake up if you will when turning on and switching to an HDMI port that has a connnection.
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post #13661 of 23716 Old 03-20-2018, 11:56 AM
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How is switching the AVR to a non connected HDMI port in a shut down sequence working?

I can see how that might be a good idea as it forces everything to wake up if you will when turning on and switching to an HDMI port that has a connnection.
To be clear, right now my ATV is connected directly to my TV (and then optical out from the TV to the AVR). This was to simplify the setup to try to get things stable - the handshake issues when going through the AVR were really painful then, I would have to pull power on the TV to get things fixed. Plugging directly into TV has helped at least only needing an ATV reboot to reset things...... but that alone didn't solve the issue. It made it better, but I still had days where I would turn on the system and the ATV would show a black screen when playing anything (UI would work fine).

I then started sleeping the ATV (previously I had it set to never sleep).....thinking this might cause the ATV to renegotiate when waking up (assuming the TV was turned on first and on the correct input). Since doing this....honestly it has helped a lot. I can go more than a week without issues. Have I had the issue occur with this setup...yes. But far less frequently.

I'm waiting until the final of 11.3 to maybe route my ATV back through my AVR and have that switch to a non-connected port as well.

FYI, same cables, same setup, my Roku Ultra going through the AVR works fine. BUT - these devices are all so dependent on the entire chain. I had a Samsung + Yamaha AVR. With that the Roku had tons of HDCP issues and the ATV none. I then upgraded to a Sony and Denon and it's like they swapped their issues. The Roku is rock solid and the ATV is picky.

Someone else mentioned that HDMI/HDCP is the love child of the devil himself......I believe that
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post #13662 of 23716 Old 03-20-2018, 12:26 PM
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Originally Posted by kbmb View Post
To be clear, right now my ATV is connected directly to my TV (and then optical out from the TV to the AVR). This was to simplify the setup to try to get things stable - the handshake issues when going through the AVR were really painful....
Someone else mentioned that HDMI/HDCP is the love child of the devil himself......I believe that
+1 to that. Then you throw in Native Refresh/frame rates and it gets even worse. I'd hate to be a CSR with a streamer company.
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post #13663 of 23716 Old 03-20-2018, 12:26 PM
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I have a Sony, which really seems to be a TV that has these issues. a chain combo that causes these issues. Unfortunately, no two people are the same so it's tough to track down a real fix.
FYI - Just noticed in the 930 thread there's a NEW update from Sony.

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post #13664 of 23716 Old 03-20-2018, 12:43 PM
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FYI - Just noticed in the 930 thread there's a NEW update from Sony.

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I’m not seeing it either as an update on my TV or the website, are you?

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post #13665 of 23716 Old 03-20-2018, 12:45 PM
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Originally Posted by m_snow View Post
I’m not seeing it either as an update on my TV or the website, are you?
I'm not home to check, but the OP is trustworthy:

https://www.avsforum.com/forum/166-lc...l#post55889434

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post #13666 of 23716 Old 03-20-2018, 12:55 PM
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I'm not home to check, but the OP is trustworthy:

https://www.avsforum.com/forum/166-lc...l#post55889434

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Or....has an UGLY sense of humor. 😀. (I asked for a picture).

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post #13667 of 23716 Old 03-20-2018, 01:39 PM
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Quote:
Originally Posted by enricoclaudio View Post
After a week dealing with constants black screens and signal lost from my two Apple TV 4Ks I decided to send them back to BH Photo for a full refund. I have Certified Premium 6 ft HDMI cables and the signal lost and black screens happens even with 4K SDR so no way I'm going to pay $179 for something that has to be rebooted twice a day. I will check on this thread for updates on the issues and will buy again when the ATV4K is bugs free.
I installed an Apple TV 4K to drive a Sony XBR-65A1E. I saw frequent black screens when starting movies and previews. A long debug session with a senior AppleCare advisor did not produce a fix. He advised swapping the unit for another. The second one is not suffering the black screen problem. Nothing else has changed. Same TV. Same cables (Monoprice Premium Certified).
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post #13668 of 23716 Old 03-20-2018, 01:39 PM - Thread Starter
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Quote:
Originally Posted by enricoclaudio View Post
... This issue has been reported frequently at Apple Community Forums so I'm not the first one. Some people have changed their Apple TV 4K several times and the issue always comes back after a few days. As of today, the only reported fix is to reboot the APT4K every time you start using it.
The Apple forum users are, for the most part, non-technical and nothing you read there can be trusted without independent verification. For example there are three fixes (other than rebooting) mentioned on the first page. Including the suggestion that HDMI 2.1 cables will fix this problem because [email protected] DV is too much for 18G cables.

Say I started hearing this odd hum in my F12SE so I bring in SVS and Hsu and hear no hum. Then I replace the F12 with a new one -- twice. Still have the hum. So do I conclude Hsu is better at this stuff or do you suggest a comprehensive assessment and maybe think (only to yourself) that I'm not actually doing the comparison/change-out correctly?

The ATV4K is certainly not perfect but these regular handshake failures are not common. Earlier I said the ATV4K isn't finicky with respect to cables. It's not. Any quality 18G cable will carry 18G but HDMI+HDCP is unbelievably brittle.

Naturally it's up to you when you decide your time is better spent changing to a different streamer.

[edit] I meant to ask -- what's your display?

I might type 2K for 1080p.
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post #13669 of 23716 Old 03-20-2018, 01:55 PM
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Originally Posted by bodosom View Post
The Apple forum users are, for the most part, non-technical and nothing you read there can be trusted without independent verification. For example there are three fixes (other than rebooting) mentioned on the first page. Including the suggestion that HDMI 2.1 cables will fix this problem because [email protected] DV is too much for 18G cables.

Say I started hearing this odd hum in my F12SE so I bring in SVS and Hsu and hear no hum. Then I replace the F12 with a new one -- twice. Still have the hum. So do I conclude Hsu is better at this stuff or do you suggest a comprehensive assessment and maybe think (only to yourself) that I'm not actually doing the comparison/change-out correctly?

The ATV4K is certainly not perfect but these regular handshake failures are not common. Earlier I said the ATV4K isn't finicky with respect to cables. It's not. Any quality 18G cable will carry 18G but HDMI+HDCP is unbelievably brittle.

Naturally it's up to you when you decide your time is better spent changing to a different streamer.

[edit] I meant to ask -- what's your display?
I can tell you right now how to fix the hum in your F12SE but unfortunately I wasn't able to fix the Apple TV 4K black screen issue without the need of rebooting them. Either way, both of them are on the way back to BH Photo. I will buy again after I upgrade my 4K TV to an OLED C8 or Sony A8F and my projector with a JVC RS540 or a newer JVC model by the end of the year. BTW, I'm a 100% Apple user. In my house we have two Apple TV 3rd Gen, four iPhones, two iPad Pro, one iPad mini, two 13" MacBook Air, one 13" MacBook Pro retina and one 27" iMac mid-2017. I haven't owned a Windows PC since 2008 and the Apple TV 4K is the first Apple device I have returned in the last 10 years. BTW, my black screen occurred with 4K SDR and 4K HDR as well.

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post #13670 of 23716 Old 03-20-2018, 02:09 PM
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Originally Posted by bodosom View Post
The Apple forum users are, for the most part, non-technical and nothing you read there can be trusted without independent verification. For example there are three fixes (other than rebooting) mentioned on the first page. Including the suggestion that HDMI 2.1 cables will fix this problem because [email protected] DV is too much for 18G cables.

Say I started hearing this odd hum in my F12SE so I bring in SVS and Hsu and hear no hum. Then I replace the F12 with a new one -- twice. Still have the hum. So do I conclude Hsu is better at this stuff or do you suggest a comprehensive assessment and maybe think (only to yourself) that I'm not actually doing the comparison/change-out correctly?

The ATV4K is certainly not perfect but these regular handshake failures are not common. Earlier I said the ATV4K isn't finicky with respect to cables. It's not. Any quality 18G cable will carry 18G but HDMI+HDCP is unbelievably brittle.

Naturally it's up to you when you decide your time is better spent changing to a different streamer.

[edit] I meant to ask -- what's your display?
Vast majority of people I'm sure have zero issues with it, otherwise it would be all over the tech sites. I do think however there are plenty of forum posts and most all talk about the same types of issues where the ATV needs to be restarted because of black screens or flickering or handshake issues. If anyone really wants to read, here's a few:



Problem is, you can read posts until you are blue in the face.....you may even find someone who had their issue fixed. Maybe it was a cable, or a new ATV, or switching ports. Seems to be different for everyone. I've talked to plenty of people with Sony TVs and each one is different. One might only have it happen once every few weeks, another like myself might have it happen everyday while others have had no issues at all.

I finally have mine somewhat stable. But I know at the end of the day, the ATV in my setup as is, is just not entirely solid. I spent hours diagnosing the problem and providing logs and data to Apple. I never once heard anything on my bug report. Oh well.
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post #13671 of 23716 Old 03-20-2018, 03:47 PM
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In checking yesterday on my ATV4K it looks like Star Wars Last Jedi is only available in HD? Others for sale show HDR/DV. Is this because it is a Sony picture or ?
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post #13672 of 23716 Old 03-20-2018, 03:52 PM
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Or....has an UGLY sense of humor. . (I asked for a picture).


I am updating my Sony A1E as we speak.

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post #13673 of 23716 Old 03-20-2018, 03:59 PM - Thread Starter
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In checking yesterday on my ATV4K it looks like Star Wars Last Jedi is only available in HD?
First search this thread for Jedi.

I might type 2K for 1080p.
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post #13674 of 23716 Old 03-20-2018, 04:08 PM
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I am updating my Sony A1E as we speak.

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Could you post the version number? Sony's support site for the A1E is currently showing the version that was released several weeks (months?) ago.

PKG6.2818.0075NAA

https://esupport.sony.com/US/p/swu-d...os_group_id=18

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post #13675 of 23716 Old 03-20-2018, 04:10 PM
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Originally Posted by couchfungus View Post
Could you post the version number? Sony's support site for the A1E is currently showing the version that was released several weeks (months?) ago.

PKG6.2818.0075NAA

https://esupport.sony.com/US/p/swu-d...os_group_id=18
Sony Owners are reporting 0082.

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post #13676 of 23716 Old 03-20-2018, 04:12 PM
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Originally Posted by couchfungus View Post
could you post the version number? Sony's support site for the a1e is currently showing the version that was released several weeks (months?) ago.



Pkg6.2818.0075naa



https://esupport.sony.com/us/p/swu-d...os_group_id=18

0082naa

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post #13677 of 23716 Old 03-20-2018, 04:22 PM
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Originally Posted by enricoclaudio View Post
After a week dealing with constants black screens and signal lost from my two Apple TV 4Ks I decided to send them back to BH Photo for a full refund. I have Certified Premium 6 ft HDMI cables and the signal lost and black screens happens even with 4K SDR so no way I'm going to pay $179 for something that has to be rebooted twice a day. I will check on this thread for updates on the issues and will buy again when the ATV4K is bugs free.
Uhm, if both boxes are acting up with the same "Certified Premium 6 ft HDMI cables," then it's most likely the cables....

My Shield had issues with the Monoprice cables I normally use, it worked with an active 18gbps cable I had. When I switched to ATV 4k, it worked perfectly with the regular Monoprice HDMI cables, but the 18gbps active cable failed the check. It happens.

Your ATVs were almost certainly perfectly fine.
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post #13678 of 23716 Old 03-20-2018, 04:27 PM
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In checking yesterday on my ATV4K it looks like Star Wars Last Jedi is only available in HD? Others for sale show HDR/DV. Is this because it is a Sony picture or ?
Gerry
You might want to post in the redeem thread, but yes it's HD in iTunes. I redeemed in MA in order to have 4K/UHD in a locker. UHD in Vudu ported from MA while it ported HD to iTunes.

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post #13679 of 23716 Old 03-20-2018, 10:25 PM
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Search ATV black screen and you'll get a lot of other forums about people with the similar issues. I too have this issue when waking my system. An ATV reboot fixes it until some later time (thanks to @m_snow for the quick tip on programming a key in my Harmony for the reboot command). This has helped a little for me:

When I turn my system off, switch to HDMI 1 which doesn't have anything connected to it. This was suggested by @leonmckee to switch to a non HDCP port.
I also have the ATV sleep after 30 minutes so that when I wake everything up, the ATV is off while the TV is allowed to turn on to the correct input. Then I press a button and turn on the ATV.
I have a Sony, which really seems to be a TV that has these issues. I also switched to run my ATV directly into the Sony and optical back out to my AVR. I'm ok with that for now since my setup is only 5.1.

I bought 6 different brands of cables and never really solved the issue. Latest is the super-duper ones from Apple

It's not just the ATV - it's a chain combo that causes these issues. Unfortunately, no two people are the same so it's tough to track down a real fix.
That thread on the Apple site seems to have a lot of LG OLED users. Funny thing is, I would say my own challenges are the opposite, all with direct connections to the TV: when I had my LGOLED the ATV worked great with it....but with my Vizio, I have to select the right input then the wrong input and then the right input to get the ATV signal to show up when starting my Watch ATV activity on my Harmony.

Of course I can’t figure out how to program it so I have toggle TV inputs manually. You can imagine how happy that makes the wife.

(I’d love someone to educate me about how to automate it. I tried the reboot trick but strangely that didn’t help.)

Quote:
Originally Posted by ggw2000 View Post
In checking yesterday on my ATV4K it looks like Star Wars Last Jedi is only available in HD? Others for sale show HDR/DV. Is this because it is a Sony picture or ?
Gerry
Disney and Apple couldn’t agree on pricing for UHD so no Disney UHD appears on iTunes.
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post #13680 of 23716 Old 03-21-2018, 02:38 AM
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Does anyone have their Apple TV hooked up to a recent model Denon AVR? I just got a Denon s730H. I have an Apple TV 4K hooked up to the the media player HDMI port, and an HDMI cable running to a Sony 55x900e.

CEC functions properly except for one thing: it won’t turn the receiver on. I’m using the Apple remote: It will turn the TV and receiver off, it will control the volume, and when I wake the Apple TV it turns on the TV, but the receiver stays off. Any suggestions?


Thanks!


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