Apple TV owners' thread. FAQ in first post - Page 321 - AVS Forum | Home Theater Discussions And Reviews
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post #9601 of 25615 Old 12-20-2017, 01:48 PM
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Originally Posted by JBran24 View Post
Quote:
Originally Posted by meles View Post
That doesn't make any sense. You could verify tunneling back through your purchase history under your ID in settings that you do really, really have it. If you bought DVD grade copy it would still at least be HDR of DV at Apple's 2228 pixel wide version for non-4K HDR.

I have Movies Anywhere of DKR and it stupidly shows as 4K in my movies section, but of course HD from the pulldown on Apple TV. On Apple TV it is not in 4K/HDR section, but TDK from MA is on my iPad in Dolby Vision in the HDR section of my TV app library (iPads at best used 2228 pixel wide, but HDR/DV is stunning.)

Your copy is behaving like movies anywhere copy on Apple TV plain and simple.
I'm in the same boat with many of my movies. I used Vudu for the past few years. Now with Movies Anywhere I have tons of titles that show up in my Purchased list on ATV4K. I've been purchasing upgrades as iTunes has allowed. However, I have several titles that are available in 4K HDR or DV on iTunes, but I cannot upgrade. For example, I own the original "Ghostbusters" or "Inception" through UV redemption on Vudu. I can play them in HD, but there appears to be no option to purchase an upgrade.

Any suggestions?
I think I saw something similar in this thread?
https://www.avsforum.com/forum/index....926324?page=19
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post #9602 of 25615 Old 12-20-2017, 02:03 PM
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Originally Posted by cwglideman View Post
Kind of surprised this hasn't been mentioned yet in here:
http://appleinsider.com/articles/17/...e-apple-tv-app
Probably because only about 2 people use Tidal?
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post #9603 of 25615 Old 12-20-2017, 02:10 PM
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Originally Posted by JBran24 View Post
I'm in the same boat with many of my movies. I used Vudu for the past few years. Now with Movies Anywhere I have tons of titles that show up in my Purchased list on ATV4K. I've been purchasing upgrades as iTunes has allowed. However, I have several titles that are available in 4K HDR or DV on iTunes, but I cannot upgrade. For example, I own the original "Ghostbusters" or "Inception" through UV redemption on Vudu. I can play them in HD, but there appears to be no option to purchase an upgrade.



Any suggestions?


There are two ways you can do it. Buy the UHDBR and if that has a digital code and you redeem it (if it redeems in UHD) then it will upgrade your ITunes account (use doc below for best redemption strategy based on where you want 4K).

https://docs.google.com/spreadsheets...Htmh4/htmlview

You can “hide” the purchase. Go to Account>Purchased>Click “x” on title you want to hide. You then can go to the store and should be able to purchase this. You may get a prompt saying you already own xyz do you still want to purchase? Click yes, you should now have “upgraded” version in library. I did this method with some of the “packs” and it worked. I’m using my desktop windows application to accomplish this.

Last way is to “gift” it to yourself. You may need to create a “child/attached secondary” account to gift it back to yours for it to work.
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post #9604 of 25615 Old 12-20-2017, 02:12 PM
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Originally Posted by WilliamG View Post
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Originally Posted by cwglideman View Post
Kind of surprised this hasn't been mentioned yet in here:
http://appleinsider.com/articles/17/...e-apple-tv-app
Probably because only about 2 people use Tidal? [IMG class=inlineimg]https://www.avsforum.com/forum/images/smilies/wink.gif[/IMG]
I guess I must be one of those two guys ??
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post #9605 of 25615 Old 12-20-2017, 02:12 PM
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I guess I must be one of those two guys ??
Yep, and there's one other guy.
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post #9606 of 25615 Old 12-20-2017, 02:15 PM
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Originally Posted by Ph8te View Post
There are two ways you can do it. Buy the UHDBR and if that has a digital code and you redeem it (if it redeems in UHD) then it will upgrade your ITunes account (use doc below for best redemption strategy based on where you want 4K).

https://docs.google.com/spreadsheets...Htmh4/htmlview

You can “hide” the purchase. Go to Account>Purchased>Click “x” on title you want to hide. You then can go to the store and should be able to purchase this. You may get a prompt saying you already own xyz do you still want to purchase? Click yes, you should now have “upgraded” version in library. I did this method with some of the “packs” and it worked. I’m using my desktop windows application to accomplish this.

Last way is to “gift” it to yourself. You may need to create a “child/attached secondary” account to gift it back to yours for it to work.
I was able to upgrade my Dark Knight films by purchasing "The Dark Knight Trilogy". That unlocked all three films in 4K with DV. I could do the same with some of the HDR bundles on sale. X-Men, Bourne, and Planet of the Apes would work that way. I think the "gifting" or "hiding" method will work, but it can get expensive quickly. I don't mind upgrading for around $10.00 per title, but most of these would cost $17.99 to $19.99 each. That's steep.
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post #9607 of 25615 Old 12-20-2017, 02:16 PM - Thread Starter
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Originally Posted by cwglideman View Post
Sorry, just saw the last page before I posted with no mentions, I missed that one...apologies
So make things easier on everybody:
  • Search. In this case search for Tidal
  • When you post a link don't be cryptic. You could have said "Per Apple Insider a Tidal app is available for the AppleTV" rather than just posting a generic comment and a link. Your particular link happened to have the word Tidal in it but that's just luck.

I might type 2K for 1080p.
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post #9608 of 25615 Old 12-20-2017, 02:30 PM
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Originally Posted by bodosom View Post
I watched three HDR10 features. Each displayed static luminance data. Two were as expected but one (Deadpool) reported 9,931/994. So sad.
Thanks. Can you elaborate what that means on the screen? Does that mean two of them will look the same generally as the same HDR10 stream in say Vudu, but Deadpool will not? Will it look worse, and how so?

When you say "as expected", is there some kind of record of what a given stream should be?

Appreciate it.
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post #9609 of 25615 Old 12-20-2017, 02:30 PM - Thread Starter
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Really!

So I got a motion picture remastered in 4K DV with an "extended edition" version. The "extended edition" isn't remastered in HDR. It's not even 4K!
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I might type 2K for 1080p.
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post #9610 of 25615 Old 12-20-2017, 02:33 PM
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Quote:
Originally Posted by bodosom View Post
Quote:
Originally Posted by cwglideman View Post
Sorry, just saw the last page before I posted with no mentions, I missed that one...apologies [IMG class=inlineimg]https://www.avsforum.com/forum/images/smilies/smile.gif[/IMG]
So make things easier on everybody:
  • Search. In this case search for Tidal
  • When you post a link don't be cryptic. You could have said "Per Apple Insider a Tidal app is available for the AppleTV" rather than just posting a generic comment and a link. Your particular link happened to have the word Tidal in it but that's just luck.
Suggestion noted.
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post #9611 of 25615 Old 12-20-2017, 02:41 PM
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Originally Posted by bodosom View Post
So I got a motion picture remastered in 4K DV with an "extended edition" version. The "extended edition" isn't remastered in HDR. It's not even 4K!
I think that's common.

Isn't the Huntsman Winter War the opposite where the extended is 4K but the theater version is HD.
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post #9612 of 25615 Old 12-20-2017, 02:44 PM
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Originally Posted by bodosom View Post
So I got a motion picture remastered in 4K DV with an "extended edition" version. The "extended edition" isn't remastered in HDR. It's not even 4K!


The Martian? BTW that happens sometimes. Not every title is upgraded, so sometimes you will get things like this.
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post #9613 of 25615 Old 12-20-2017, 02:56 PM
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Originally Posted by JBran24 View Post
I was able to upgrade my Dark Knight films by purchasing "The Dark Knight Trilogy". That unlocked all three films in 4K with DV. I could do the same with some of the HDR bundles on sale. X-Men, Bourne, and Planet of the Apes would work that way. I think the "gifting" or "hiding" method will work, but it can get expensive quickly. I don't mind upgrading for around $10.00 per title, but most of these would cost $17.99 to $19.99 each. That's steep.


If you have iOS (not sure where else available) you can install an app like CheapCharts and it will track prices of titles you want. That way you can wait and buy when there is a good deal on it.
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post #9614 of 25615 Old 12-20-2017, 03:09 PM
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Yep, and there's one other guy.
Me. 🎶
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post #9615 of 25615 Old 12-20-2017, 03:09 PM
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Probably because only about 2 people use Tidal?
I agree, I also don't like the owner of Tidal so I would never subscribe to it.

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post #9616 of 25615 Old 12-20-2017, 03:11 PM
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Originally Posted by JBran24 View Post
I was able to upgrade my Dark Knight films by purchasing "The Dark Knight Trilogy". That unlocked all three films in 4K with DV. I could do the same with some of the HDR bundles on sale. X-Men, Bourne, and Planet of the Apes would work that way. I think the "gifting" or "hiding" method will work, but it can get expensive quickly. I don't mind upgrading for around $10.00 per title, but most of these would cost $17.99 to $19.99 each. That's steep.
I have around 3 or 4 I would like to purchase as well to get 4k but I'm waiting until they're on sale. Recently one of them was on sale for only $4.99 so I purchased it then.

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post #9617 of 25615 Old 12-20-2017, 03:13 PM
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Anyone notice that the HDR/DV has much elevated blacks and lower brightness than VUDU (the standalone app from my TV, an LG C6). King Arthur: Legend Of The Sword looks like crap on the ATV 4K compared to VUDU. I have the exact same settings on both HDR/DV profiles on the Vudu app and the ATV 4K. Nothing I do makes the ATV look better and it seems I'm not the only one that noticed these differences.

Sorry if this has been talked about already, didn't get to read the whole thread.
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post #9618 of 25615 Old 12-20-2017, 03:14 PM
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iTunes 4K HDR vs UHD 4K

What are your opinions on the quality of iTunes 4k releases vs their UHD counterparts? Do you think that iTunes Dolby Vision looks better than HDR10 on UHD discs?

...I do think that DTS Master Audio and Dolby True HD (on UHD discs) sounds much better than the Dolby Digital that iTunes movies are encoded in.

...Im asking because I'm trying to decide if I want to buy the Harry Potter films on UHD for $170 for all 8 movies vs $64 on iTunes.

Thanks
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post #9619 of 25615 Old 12-20-2017, 03:45 PM
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Originally Posted by eJeremye View Post
What are your opinions on the quality of iTunes 4k releases vs their UHD counterparts? Do you think that iTunes Dolby Vision looks better than HDR10 on UHD discs?



...I do think that DTS Master Audio and Dolby True HD (on UHD discs) sounds much better than the Dolby Digital that iTunes movies are encoded in.



...Im asking because I'm trying to decide if I want to buy the Harry Potter films on UHD for $170 for all 8 movies vs $64 on iTunes.



Thanks


You can buy it for like $86 shipped on Barnes and Noble right now. Use the code Wishlist. As far as the differences that has so many factors it’s going to be different from user to user. I e been pleased this far with the ATV4K versions, of course those are used for convenience and when I’m not suing surround sound. They do have a lower bitrate and lossy Audio, but in a quick pinch they do (sometimes more than do). I haven’t seen anyone do a side by side comparison yet of titles. It would/could be even more different as ATV tends to use DV when discs tend to use HDR10.
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post #9620 of 25615 Old 12-20-2017, 03:47 PM
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I agree, I also don't like the owner of Tidal so I would never subscribe to it.
I like music streamed in lossless FLAC, but prefer Deezer to Tidal. And I prefer my Sonos to My AppleTV 4K for music streaming, due to its much more full-featured interface.
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post #9621 of 25615 Old 12-20-2017, 03:51 PM - Thread Starter
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Thanks. Can you elaborate what that means on the screen? Does that mean two of them will look the same generally as the same HDR10 stream in say Vudu, but Deadpool will not? Will it look worse, and how so?

When you say "as expected", is there some kind of record of what a given stream should be?
I think Deadpool looks fine but as I said I'm not able to do side-by-side comparisons (someone should propose this to HDTVtest). Sadly this may mean that LG is, as alluded, overriding the provided values. When they're impossible this is reasonable but where's the control that says 'deal with errors'.

Expected would be in the bounds of HDR10. The maximum allowable luminance is 4,000* nits and the 'expected' (target) maximum is 1,000 nits (aka 1k). The maximum brightness of my display is ~800** nits so according to the numbers reported by my Vertex my display can't properly render this film without significant compression. Clearly LG is adjusting the nominal tone mapping to something reasonable.

*For future needs. There is no expectation that any existing display system can manage 4,000 to .0001 nits. Or that humans would enjoy that sort of dynamic range in a motion picture.
**OLED displays get a special dispensation and only have to hit ~700 instead the standard 1,000. This is fair because the MLL is 0.

I might type 2K for 1080p.
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post #9622 of 25615 Old 12-20-2017, 04:04 PM
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Originally Posted by lujan View Post
Yes, that's what I did and I got all 3 titles in 4k when viewing on Apple TV 4k. I didn't think the video was great on "Batman Begins" and I haven't seen the other two yet.


Great. Purchased.

I recall from the BluRay the IMAX scenes (opening bank robbery) from The Dark Knight were shown in 16:9, essentially filling the whole screen. The iTunes movie seems to be cut at 2.35:1. Is this an Apple TV limitation or oversight?


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post #9623 of 25615 Old 12-20-2017, 04:49 PM - Thread Starter
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Originally Posted by Ph8te View Post
The Martian? BTW that happens sometimes. Not every title is upgraded, so sometimes you will get things like this.
The Martian (Extended Edition) is a separate title in my library via a redeemed code. It's in HD. The Martian via iTunes is 4K HDR. Now that I've looked I see this in all the older titles. Now I'll have to find something new-ish that might have been mastered in 4K with multiple 'cuts' and see if they do the same thing.

You'd think they would remaster the 'better' version in 4K viz. Close Encounters.

I might type 2K for 1080p.
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post #9624 of 25615 Old 12-20-2017, 05:12 PM
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Originally Posted by bodosom View Post
The Martian (Extended Edition) is a separate title in my library via a redeemed code. It's in HD. The Martian via iTunes is 4K HDR. Now that I've looked I see this in all the older titles. Now I'll have to find something new-ish that might have been mastered in 4K with multiple 'cuts' and see if they do the same thing.

You'd think they would remaster the 'better' version in 4K viz. Close Encounters.
They did a superb job on Close Encounters remastering it & I bought it - looks fantastic. You guys are definitely onto something.
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post #9625 of 25615 Old 12-20-2017, 05:16 PM
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Do you by chance have two copies of The Dark Knight in your library?
I do not. Just one copy. I haven’t contacted Apple yet as I haven’t had the time. I’ll give them a call tomorrow. I want to watch the movie so bad!

.

Just an FYI, yes, I did purchase the HD version, not the SD.
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post #9626 of 25615 Old 12-20-2017, 06:41 PM
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I've heard that Dolby Vision looks better than HDR10. Are there any iTunes movies with Dolby Vision that you think look better than their UHD HDR10 disc versions?
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post #9627 of 25615 Old 12-20-2017, 06:46 PM
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I have several titles showing in my purchase history twice on my iPhone but when I click on them they are 2 differently formats UHD or HD. Dark Knight is one of those titles. I have to check my Apple TV now.

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post #9628 of 25615 Old 12-20-2017, 06:56 PM
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Decided to call Apple about my issue with The Dark Knight.

1. Talked to support, took my info, transferred me to an iTunes support guy.

2. 20 minutes later.. iTunes guy tells me you only get 4k on movies that were purchased as 4k. I corrected him. Put on hold for 15 or so minutes. Transferred to Apple TV support.

3. Apple TV guy tells me it’s not an Apple problem, but the movie studio. He says just because the store shows a movie available in 4k doesn’t mean the upgrade for an HD movie is available. I corrected him. Put on hold.

4. Comes back, gets some more info from me. Serial number etc. put on hold. Comes back. Says he searched for similar issues. None available. Says it could be because there’s multiple versions of the movie on the store. He verifies that that is not the case with TDK. Put on hold.

5. Comes back telling me this is weird. He’s gonna dig some more. Put on hold.

6. Comes back and compliments me on my large iTunes library. Says I’m a “movie buff”. Puts me hold.

7. Comes back and says he’s transferring me to some higher up. Higher up verifies my account info and security questions. Says the problem is on apples end. Is very nice and wants to work out my issue. Said he sees something about something (don’t remember exactly what he said). Says he needs to work with the tech group. Gives me contact number, email and case file. Says he will contact me tomorrow afternoon, but thinks they will be able to fix it.

The call took a total of 1 hour and 19 minutes. It can be annoying when a support person is not very well informed about their own products that they are troubleshooting. But they were nice. Hopefully I’ll be watching TDK in 4k tomorrow night. I’ve been in the Apple ecosystem for almost 6 years. All of movie/tv show/music purchases are through iTunes. I’m 100 percent digital. I’ve had minimal issues throughout my time with Apple so I’m not upset about this. All in all I’ve been extremely happy with their products and support. Just dealing with a hiccup.
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post #9629 of 25615 Old 12-20-2017, 07:27 PM
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Decided to call Apple about my issue with The Dark Knight.



The call took a total of 1 hour and 19 minutes. It can be annoying when a support person is not very well informed about their own products that they are troubleshooting. But they were nice. Hopefully I’ll be watching TDK in 4k tomorrow night. I’ve been in the Apple ecosystem for almost 6 years. All of movie/tv show/music purchases are through iTunes. I’m 100 percent digital. I’ve had minimal issues throughout my time with Apple so I’m not upset about this. All in all I’ve been extremely happy with their products and support. Just dealing with a hiccup.

Level 1 Supports only with the script they are given. They have no troubleshooting skills.
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post #9630 of 25615 Old 12-20-2017, 07:47 PM
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The call took a total of 1 hour and 19 minutes.


I salute you for the patience you demonstrated. Bravo.


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