Apple TV owners' thread. FAQ in first post - Page 787 - AVS Forum | Home Theater Discussions And Reviews
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post #23581 of 24910 Old 07-06-2019, 12:40 PM
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Monoprice is selling a 48Gbps cable as well here:

https://www.monoprice.com/product?c_...seq=1&format=2

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post #23582 of 24910 Old 07-06-2019, 12:42 PM
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Originally Posted by cydeweyz View Post
Turn off Conference Room Display.
Perfect. Problem solved. Thanks!!
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post #23583 of 24910 Old 07-06-2019, 12:46 PM
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Quote:
Originally Posted by dreaux View Post
Got my ATV last week and I am having problems with Vudu. When I first used it, it had a 'Home' selection so I could see all the movies to pick from. Now the 'Home' selection is gone. All I see is 'Settings' 'Search' and 'My Vudu'.


I deleted the app and reinstalled it but still no 'Home' selection choice. When I used my LG oled internal app I do see that option.
Anyone else experiencing this?


I also do not have a “Home” section in the AppleTV version of Vudu (on my Samsung I do under “Spotlight” where items are listed for sale). This is because if they sold movies or rentals through the ATV they would have to give Apple a cut of the sale. ATV version is designed to let you watch what you’ve already purchased or what is available for free.


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post #23584 of 24910 Old 07-06-2019, 01:01 PM
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Originally Posted by mjwagner View Post
Did you go into the settings on the app and log back into your vudu account?

I tried it but no change.
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post #23585 of 24910 Old 07-06-2019, 01:15 PM
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Originally Posted by musicman0725 View Post
I also do not have a “Home” section in the AppleTV version of Vudu (on my Samsung I do under “Spotlight” where items are listed for sale). This is because if they sold movies or rentals through the ATV they would have to give Apple a cut of the sale. ATV version is designed to let you watch what you’ve already purchased or what is available for free.


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Ahh that makes sense. I see a number of movies that I can't buy from Vudu on this apple device.
I did buy Guardians of the Galaxy vol 2 on Vudu. It was in 4K DV while the same film on iTunes was just HD.
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post #23586 of 24910 Old 07-06-2019, 02:30 PM
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Actually had a good experience with Apple today regarding Apollo 11. I was on the phone for half an hour, but it worked out great! Since I redeemed the HD code from the BRD in MA, it ported to iTunes in HD. Understood. I asked why when it was upgraded to 4K HDR in June, why was I not able to buy it in 4K HDR? It seems that since it was in my library, the option when I searched for it in the TV app was only to resume (in HD), and not to buy in 4K. Wound up deleting it from MA, signing out from it and iTunes Store on my ATV4K, signing back in, and the "escaladed" rep gave me $5 off purchasing the movie from the store in 4K HDR, and 3 movie rental credits.


I had lost faith in Apple becoming anything more than any other big electronics company, but every now and then, they come through and remind me why I stick with them.
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post #23587 of 24910 Old 07-06-2019, 02:37 PM
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Originally Posted by roland6465 View Post
Actually had a good experience with Apple today regarding Apollo 11. I was on the phone for half an hour, but it worked out great! Since I redeemed the HD code from the BRD in MA, it ported to iTunes in HD. Understood. I asked why when it was upgraded to 4K HDR in June, why was I not able to buy it in 4K HDR? It seems that since it was in my library, the option when I searched for it in the TV app was only to resume (in HD), and not to buy in 4K. Wound up deleting it from MA, signing out from it and iTunes Store on my ATV4K, signing back in, and the "escaladed" rep gave me $5 off purchasing the movie from the store in 4K HDR, and 3 movie rental credits.


I had lost faith in Apple becoming anything more than any other big electronics company, but every now and then, they come through and remind me why I stick with them.
Apple is really quite fair with it's customers - more so than most other big tech companies.
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post #23588 of 24910 Old 07-06-2019, 03:01 PM - Thread Starter
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Originally Posted by musicman0725 View Post
Belkin is still marketing their cables this way (and the cable you linked is currently being marketed this way by Apple)
The point was (and is) that neither Apple or (the US) Belkin sites mention HDMI 2.1 for the part number Apple is selling and Belkin doesn't say that part supports 48G.

I suspect the description on the US Belkin site for the cable you link is marginal (there were no 2.1 compliant cables in 2018 but they don't quite say 2.1 compliant) and could be reported. On other sites it's clear that they are not claiming HDMI 2.1 compliance rather HDR10 and DoVi compatible with HDMI 2.1 (and HDMI 2.0). That claim might be in violation of the license.

I might type 2K for 1080p.
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post #23589 of 24910 Old 07-06-2019, 03:17 PM
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Originally Posted by wxchaser View Post
Apple is really quite fair with it's customers - more so than most other big tech companies.
Given how GIGANTIC they are and how many "moving parts" are involved, I have ALMOST always had a good experience with Apple support on any of the very many Apple products we own.
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post #23590 of 24910 Old 07-06-2019, 03:22 PM
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Quote:
Originally Posted by bodosom View Post
The point was (and is) that neither Apple or (the US) Belkin sites mention HDMI 2.1 for the part number Apple is selling and Belkin doesn't say that part supports 48G.

I suspect the description on the US Belkin site for the cable you link is marginal (there were no 2.1 compliant cables in 2018 but they don't quite say 2.1 compliant) and could be reported. On other sites it's clear that they are not claiming HDMI 2.1 compliance rather HDR10 and DoVi compatible with HDMI 2.1 (and HDMI 2.0). That claim might be in violation of the license.


You said that Belkin doesn’t make any speed claims or use HDMI 2.1 in their marketing. The part number I linked to shows this isn’t true.

Also, I would bet the part number you linked to (which doesn’t make those statements on Belkin’s website) is generating way more sales from the listing on Apple’s website which does list it as being capable of up to 48Gbps. Apple also describes it as being Ultra High Speed 4K HDMI which the HDMI.org website says is used as the marketing feature name for HDMI 2.1 cables.

https://www.hdmi.org/manufacturer/hdmi_2_1/

Belkin Ultra High Speed 4K HDMI Cable (2m)

https://store.apple.com/xc/product/HLL52ZM/A



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post #23591 of 24910 Old 07-06-2019, 04:18 PM - Thread Starter
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Quote:
Originally Posted by musicman0725 View Post
You said that Belkin doesn’t make any speed claims or use HDMI 2.1 in their marketing. ... Apple also describes it as being Ultra High Speed 4K HDMI which the HDMI.org website says is used as the marketing feature name for HDMI 2.1 cables.
I'm sorry I was unclear (or wrong). I meant only the cable being sold by Apple. The link you provide notes that generic (marketing feature) name is Ultra High Speed HDMI Cable and the "on-cable" branding is Ultra High Speed HDMI® Cable.
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post #23592 of 24910 Old 07-06-2019, 04:28 PM
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Originally Posted by lujan View Post
Monoprice is selling a 48Gbps cable as well here:

https://www.monoprice.com/product?c_...seq=1&format=2
At 3', the passive cable falls within the HDMI 2.1 cable length specification but there is no way to verify the other claims. Caveat emptor.
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post #23593 of 24910 Old 07-06-2019, 04:39 PM
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Originally Posted by musicman0725 View Post
You said that Belkin doesn’t make any speed claims or use HDMI 2.1 in their marketing. The part number I linked to shows this isn’t true.

Also, I would bet the part number you linked to (which doesn’t make those statements on Belkin’s website) is generating way more sales from the listing on Apple’s website which does list it as being capable of up to 48Gbps. Apple also describes it as being Ultra High Speed 4K HDMI which the HDMI.org website says is used as the marketing feature name for HDMI 2.1 cables.

https://www.hdmi.org/manufacturer/hdmi_2_1/

Belkin Ultra High Speed 4K HDMI Cable (2m)

https://store.apple.com/xc/product/HLL52ZM/A



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Yep. I still say that the cable mfrs, any of them, are playing a bit fast and loose with their claims of 48Gbps, the use of the "Ultra" term, and the implication of HDMI 2.1 compatibility.

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post #23594 of 24910 Old 07-06-2019, 05:00 PM - Thread Starter
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Originally Posted by Otto Pylot View Post
Yep. I still say that the cable mfrs, any of them, are playing a bit fast and loose with their claims of 48Gbps, the use of the "Ultra" term, and the implication of HDMI 2.1 compatibility.
Or there's a sucker born every minute. E.g the Monoprice cable noted above is (presumably) careful to only claim High Speed HDMI with Ethernet compliance. If a random buyer assumes more than what Apple* (or any other licensed manufacturer) says (48G,4K) that's on them. If Apple* recommends a new, short, flexible, known high quality cable I interpret that as their version of prudence -- like the constant AVS drumbeat of "only buy Premium Certfied" -- not a sign of skullduggery.

*This is an Apple product sub-forum.
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post #23595 of 24910 Old 07-06-2019, 05:28 PM
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Quote:
Originally Posted by bodosom View Post
Or there's a sucker born every minute. E.g the Monoprice cable noted above is (presumably) careful to only claim High Speed HDMI with Ethernet compliance. If a random buyer assumes more than what Apple* (or any other licensed manufacturer) says (48G,4K) that's on them. If Apple* recommends a new, short, flexible, known high quality cable I interpret that as their version of prudence -- like the constant AVS drumbeat of "only buy Premium Certfied" -- not a sign of skullduggery.

*This is an Apple product sub-forum.
The cable mfrs are very careful with how they word their claims, knowing full well that a lot of consumers are going to read what they want to and not understand what it really says or means.
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post #23596 of 24910 Old 07-06-2019, 07:52 PM
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Originally Posted by Brian Hampton View Post
Yes,

Someone may have the link to a page Denon put up with tips but a few I can remember...

Turn on HDMI Enhanced on the AVR.

Put the ATV input closest to the HDMI output on the AVR

There's another one about turning off image processing buy my Denon AVR doesn't have that option.

I'll try to find the link.

-Brian
Thanks...I have done all of the following above and it worked great for like 2 days and now back to random black screen...ughh
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post #23597 of 24910 Old 07-06-2019, 07:58 PM
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Originally Posted by musicman0725 View Post
Since you've already isolated the issue to only happening when you connect through your receiver, have you also switched out the cable from the receiver to the TV? Also, is enhanced mode enabled on your receiver for the input that you are connecting into?

http://manuals.denon.com/AVRS930H/NA...SYzvebvotm.php
Yes I have tried other HDMI cables and same issue...Enhance mode is enabled on receiver
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post #23598 of 24910 Old 07-07-2019, 12:46 AM
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Originally Posted by wxchaser View Post
Apple is really quite fair with it's customers - more so than most other big tech companies.
Quote:
Originally Posted by audioguy View Post
Given how GIGANTIC they are and how many "moving parts" are involved, I have ALMOST always had a good experience with Apple support on any of the very many Apple products we own.
They are no longer letting you ask for refunds and other streaming vendors such as Vudu and FandangoNow will allow you to get a refund as long as you haven't watched the movie but Apple is telling me:

... your request for a refund for your purchase was carefully considered; however, according to the Apple Media Services Terms of Sale, all purchases made on the iTunes Store are final and therefore, we can’t be able to refund the same.

You can review the Apple Media Services Terms of Sale for more information:

http://www.apple.com/legal/itunes/ww


I will be taking careful consideration in the future before making any purchase on iTunes as a result.

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post #23599 of 24910 Old 07-07-2019, 02:59 AM
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Re HDMI 2.1 cables
I'll jump in when all my kit is up to 2.1 levels. And by then, cable prices would have dropped to sane levels. Plus, I won't need to worry about pseudo-2.1 cables...
No sense in jumping in too early, unless you need to bury them in the wall or something.
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post #23600 of 24910 Old 07-07-2019, 04:46 AM
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Quote:
Originally Posted by lujan View Post
They are no longer letting you ask for refunds and other streaming vendors such as Vudu and FandangoNow will allow you to get a refund as long as you haven't watched the movie but Apple is telling me:

... your request for a refund for your purchase was carefully considered; however, according to the Apple Media Services Terms of Sale, all purchases made on the iTunes Store are final and therefore, we can’t be able to refund the same.

You can review the Apple Media Services Terms of Sale for more information:

http://www.apple.com/legal/itunes/ww


I will be taking careful consideration in the future before making any purchase on iTunes as a result.
How many refunds have you asked for?
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post #23601 of 24910 Old 07-07-2019, 05:12 AM
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How many refunds have you asked for?


I’ve never felt the need to refund a whole movie purchase. I was able to get a price adjustment when a single movie I recently purchased was offered in a bundle pack shortly after. I did have to call about it, but the rep was friendly and acted on my concerns. No complaints about their customer service.


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post #23602 of 24910 Old 07-07-2019, 06:16 AM
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Originally Posted by frdcam View Post
Thanks...I have done all of the following above and it worked great for like 2 days and now back to random black screen...ughh
Sorry to hear that. Sounds like you've done about everything people recommend. The Denon AVR isn't bad. The only thing that makes sense is a HDMI cable problem. And, I realize you have tried other cables. Still... that's really the only place to keep looking.

A rather poor alternative is to go directly from your ATV4K into your display and either use ARC or send the audio to you Denon via BlueTooth.

-Brian
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post #23603 of 24910 Old 07-07-2019, 07:38 AM
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Originally Posted by gronkman View Post
How many refunds have you asked for?
These are the statistics for the last 90 days. Not sure of the time before because Apple only provides data for 90 days without contacting them for more:

Out of those 17 purchases in 90 days, I've only requested 2 refunds. These 2 refunds were for $4.99 and $.99. I don't think 2 out of 17 purchases is a lot of refunds. That is only about 11% of the total and only 4% of the total in dollars ($5.98/$130.84) requested in refunds.

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post #23604 of 24910 Old 07-07-2019, 08:54 AM
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Originally Posted by petetherock View Post
Re HDMI 2.1 cables

No sense in jumping in too early, unless you need to bury them in the wall or something.
That's why you use a 1.5" - 2.0" conduit, unless you have easy access to your cabling. The use of a conduit is the ONLY way to future proof your cabling, because chances are, you will be swapping out cables again.

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post #23605 of 24910 Old 07-07-2019, 08:57 AM
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Originally Posted by frdcam View Post
Yes I have tried other HDMI cables and same issue...Enhance mode is enabled on receiver
A common denominator here appears to be Denon receivers. We're seeing other issues as well with Denon receivers. Denon makes great receivers so maybe it's a bad firmware implementation. Just a thought.
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post #23606 of 24910 Old 07-07-2019, 09:37 AM
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Originally Posted by frdcam View Post
Having some annoying issues with Apple TV 4K...The picture keeps going to black randomly and gets worse and actually loses connection as the movie I'm watching progresses.
Here is my hardware situation:
Apple TV 4K connected to Denon AVR-S930H connected to Sony A1E Oled
Have switched out HDMI cables many times (now using the recommended Belkin cable from Apple)
When I connect the Apple TV to the TV directly, no problems occur.
Has anyone had issues with Apple TV 4K and Denon receivers?
I don't have this problem with my Denon AVR-X7200WA. I do have the 48Gbps Monoprice cables everywhere; don't recall if I have the Enhanced HDMI turned-on or not. In any case the only other thing I've read about some Denons is to try using that HDMI input that is physically closest to your Monitor Output. It might be one that is least likely to be considered for video i.e. in my case the closest is the CD input (the 7th). No I haven't had to try this trick myself.
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post #23607 of 24910 Old 07-07-2019, 10:05 AM
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Yes and it seems Denon themselves recommend this, which is odd because all the ports are supposed to be to the same specification. It seems like they know their design is marginal and that there are units out there that don't quite meet spec. Most people will not notice because either they are still using 1080p or only 24fps, where they don't require anything like 18Gbps. If bypassing the AVR fixes it I would definitely pursue the problem with Denon.

As someone who had to do the same in 2016 with Yamaha and where a Yamaha supplied replacement ultimately fixed it, I can tell you it is certainly possible for the AVR to be the cause of such problems even when they are doing no video processing and are just passing through the signal.

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post #23608 of 24910 Old 07-07-2019, 10:59 AM
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Can you get Amazon Music on Apple TV? I have an Apple TV 4k device but cannot find how to add Amazon Music to it. In Apple TV, in its Ap Store nothing comes up when I search for it. On my computer browser I can find it in Itunes but again not on my Apple TV device.

If you can, how do you add it?
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post #23609 of 24910 Old 07-07-2019, 11:45 AM
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Quote:
Originally Posted by frdcam View Post
Yes I have tried other HDMI cables and same issue...Enhance mode is enabled on receiver


What is the length of the hdmi cable from the Denon to your TV. Is it 4K HDR rated? Also what is the model of your TV?

I recently replaced a long cable (Amazon basics high speed with Ethernet) that had been left behind from the previous owner of my house a few years back when I moved (I just continued using it). I don’t know what the length of this cable was however my receiver had been slow to resolve HDMI handshakes. Costco had a 2-pack of 12 foot 18Gbps 4K + hdr on sale for $17.99 that I decided to jump on.

https://www.costco.com/WireLogic-12-...100376910.html

Took a gamble because they had good reviews but weren’t premium certified, however it paid off (Costco has an excellent return policy so wasn’t worried). I noticed improved picture quality and my receiver changes inputs faster.

Since you said you don’t have issues going direct to the TV another option you have is connecting the ATV directly to your TV. You can then setup ARC to have audio kicked back to your receiver. Newer TVs even support passing DD+ tracks along with Atmos metadata back to the receiver over ARC. If you have issues with ARC you can always use optical out on your TV which will be limited to Dolby Digital. ATV 4K doesn’t have an optical audio out so these are your only options for a work around assuming your TV supports them like most newer TVs do.


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Samsung UN55KS8000 | Denon AVR-X4500H | AppleTV 4K | DirecTV HR54 + 4K RVU | Samsung UBD-M8500
Samsung UN55HU8550 + SEK-4500/ZA | Samsung Soundbar HW-H550 | AppleTV 4K | DirecTV C41W | Samsung UBD-K8500
Samsung UN32EH4003 | AppleTV 4th Gen | DirecTV C41W
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post #23610 of 24910 Old 07-07-2019, 12:38 PM
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Quote:
Originally Posted by lujan View Post
These are the statistics for the last 90 days. Not sure of the time before because Apple only provides data for 90 days without contacting them for more:

Out of those 17 purchases in 90 days, I've only requested 2 refunds. These 2 refunds were for $4.99 and $.99. I don't think 2 out of 17 purchases is a lot of refunds. That is only about 11% of the total and only 4% of the total in dollars ($5.98/$130.84) requested in refunds.
If you really want a refund. Just call Apple Support. Calmly and politely explain the reasons for your request and let them know that you were denied a refund previously but that you feel that your request should be honored as a fair business practice. I would bet that they will give you a refund if you were polite and persistent. Apple Support has always treated me extremely well over the years as an Apple Customer.
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apple 4k tv , Apple Tv Mc572ll A , Apple Tv Md199ll A , grainy , hdr , issue , mgy52ll , mqd22ll , Samsung

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