Apple TV owners' thread. FAQ in first post - Page 920 - AVS Forum | Home Theater Discussions And Reviews
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post #27571 of 27841 Old 01-14-2020, 05:30 PM
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Originally Posted by Neil S. Bulk View Post
Are you saying movies in your Google Play Movies library will be play in 5.1/Atmos when viewed in YouTube on the Apple TV?
No, I'm saying the opposite. The title is 4k atmos in my library, but due to the substandard youtube app google chooses to supply to apple, I only get 1080p, stereo.
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post #27572 of 27841 Old 01-14-2020, 05:45 PM
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Originally Posted by MOberhardt View Post
No, I'm saying the opposite. The title is 4k atmos in my library, but due to the substandard youtube app google chooses to supply to apple, I only get 1080p, stereo.
That makes more sense. I'm sure it's related to VP9 and Apple's unwillingness to support it.
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post #27573 of 27841 Old 01-14-2020, 05:52 PM
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Originally Posted by Neil S. Bulk View Post
That makes more sense. I'm sure it's related to VP9 and Apple's unwillingness to support it.
Unfortunately that I'd say is more of an excuse than a reason. The could handle it in the software google supplies. Doesn't explain the stereo either... And it does not explain why this is the case for more and more non google / android based media devices where vp9 isn't the issue, the youtube apps that GOOGLE supplies to them don't support it. Basically it is google trying to do what people give apple grief for. They pretend to be more platform independent, but in fact they do stuff like this to force to google OS based devices to properly utilize their service.
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post #27574 of 27841 Old 01-14-2020, 06:07 PM
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Originally Posted by solarrdadd View Post
how about telling us what your watching (app & show/movietitle) also, wifi or wired?
I mentioned it happens on every app I use. It is WIFI. I thought about running a Ethernet to it to see if that helps. It just started this not too long ago and my equipment hasn't changed. My ROKU is WIFI also and it streams fine. Just the Apple Tv 4K does it.

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post #27575 of 27841 Old 01-14-2020, 07:04 PM
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Originally Posted by Airborneguy View Post
I mentioned it happens on every app I use. It is WIFI. I thought about running a Ethernet to it to see if that helps. It just started this not too long ago and my equipment hasn't changed. My ROKU is WIFI also and it streams fine. Just the Apple Tv 4K does it.
Well I’d give the Ethernet a try. If your saying it started recently and it’s affecting every app used And you have powered it off via disconnecting it from power and it still exist, I’d think it’s pointing to the WiFi. Also, what tv are you using, or did I miss that info too?

I don’t use WiFi for anything other than an iPad and iPhone. Every piece of tech I have that’s connected is done so via a wired cat6 gigabit network. Sometimes with WiFi one device works problem free and the device next to it has problems.

Bottom line, either your ATV4K has gone wrong (as all apps stutter) or something has happened with your WiFi connectivity to the ATV4K.

Also, is your device connected directly to the tv or to an a/v receiver? Have you tried switching how it’s connected?

Please keep us posted.
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post #27576 of 27841 Old 01-14-2020, 09:10 PM
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Originally Posted by Airborneguy View Post
I mentioned it happens on every app I use. It is WIFI. I thought about running a Ethernet to it to see if that helps. It just started this not too long ago and my equipment hasn't changed. My ROKU is WIFI also and it streams fine. Just the Apple Tv 4K does it.
We're using 2 ATV4K streamers here. One is Ethernet connection, the other WiFi. Nothing unusual with the WiFi connected ATV4K.

The WiFi connected one speed tests very well and functions close to Ethernet performance on a 200 Mbps downlink connection through Spectrum cable ISP.

Neither is connected to an AVR though. No audio video sync issues to complain about.

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post #27577 of 27841 Old 01-16-2020, 09:34 AM
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In the first post, I see the issues with Prime Video only sending Stereo sound for 5.1 sources documented but I do not see anything about Hulu now doing the same thing. I swear that I had 5.1 sound from Hulu for a period of time after years of being stereo only. Between these 2 apps, it's becoming to more difficult to justify the use of the AppleTV when I am only getting stereo sound.
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post #27578 of 27841 Old 01-16-2020, 09:39 AM
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Originally Posted by Patsfan123 View Post
I see the issues with Prime Video only sending Stereo sound for 5.1 sources but I do not see anything about Hulu now doing the same thing. I swear that I had 5.1 sound from Hulu for a period of time after years of being stereo only. Between these 2 apps, it's becoming to more difficult to justify the use of the AppleTV when I am only getting stereo sound.
Hulu doesn't support surround sound on Apple TV. In fact, they only started adding 5.1 to other devices in 2019. For example, Roku only got surround sound a couple of months ago. The devices that support surround are listed below. Apple TV was in that list last February as one of the first devices to get it. When I contacted Hulu support to let them know it didn't work, they removed Apple TV from the list. Its funny, web browsers received support before Apple TV.

https://help.hulu.com/s/article/soun...language=en_US
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post #27579 of 27841 Old 01-16-2020, 10:08 AM
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Strictly audio question: upgrading from 4th gen to 4K box would improve audio quality / bitrates in any way? No Atmos, simple 5.1 setup, receiver supports DD+ / hi res LPCM.
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post #27580 of 27841 Old 01-16-2020, 10:50 AM
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Quote:
Originally Posted by Frank Monroe View Post
Hulu doesn't support surround sound on Apple TV. In fact, they only started adding 5.1 to other devices in 2019. For example, Roku only got surround sound a couple of months ago. The devices that support surround are listed below. Apple TV was in that list last February as one of the first devices to get it. When I contacted Hulu support to let them know it didn't work, they removed Apple TV from the list. Its funny, web browsers received support before Apple TV.

https://help.hulu.com/s/article/soun...language=en_US
This is insanity. Is there something about the AppleTV which makes audio harder to support? Let's not forget how Disney+ doesn't send Atmos to the ATV reliably

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post #27581 of 27841 Old 01-16-2020, 10:54 AM
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Originally Posted by Frank Monroe View Post
Hulu doesn't support surround sound on Apple TV. In fact, they only started adding 5.1 to other devices in 2019. For example, Roku only got surround sound a couple of months ago.

Seriously? Considering that it's 2020, how long Hulu has been around, and that most of their content was originally in DD 5.1, that's somewhat shocking.



Last year, I was offered a 'very special' price of $1/month for a year (the version with commercials), and cancelled after the first month of looking around. It wasn't even worth $1/month to me.
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post #27582 of 27841 Old 01-16-2020, 10:59 AM
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Originally Posted by DougDingle View Post
Seriously? Considering that it's 2020, how long Hulu has been around, and that most of their content was originally in DD 5.1, that's somewhat shocking.



Last year, I was offered a 'very special' price of $1/month for a year (the version with commercials), and cancelled after the first month of looking around. It wasn't even worth $1/month to me.
Unfortunately, there are more streaming apps that lack surround sound support than support it. I agree its silly since broadcast TV has had it for over 30 years. I'm optimistic that Hulu will support it soon on Apple TV as they finally have it everywhere else.
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post #27583 of 27841 Old 01-16-2020, 11:02 AM - Thread Starter
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Originally Posted by Patsfan123 View Post
Is there something about the AppleTV which makes audio harder to support?
No.
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post #27584 of 27841 Old 01-16-2020, 11:13 AM
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Originally Posted by Patsfan123 View Post
This is insanity. Is there something about the AppleTV which makes audio harder to support? Let's not forget how Disney+ doesn't send Atmos to the ATV reliably

With the sole exception of The Mandalorian, every Disney+ title I've watched that claimed to have Atmos audio has reliably had Atmos audio on my ATV4K. The front panel of my Denon AVR lights up with 'ATMOS' every time.
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Originally Posted by DougDingle View Post
With the sole exception of The Mandalorian, every Disney+ title I've watched that claimed to have Atmos audio has reliably had Atmos audio on my ATV4K. The front panel of my Denon AVR lights up with 'ATMOS' every time.
actually, that's not the case. there are a lot of things on the Disney + site that list ATMOS, but, actually, only give multichannel. when i get home, i'll get the list of the ones i've checked. i honestly think they may have mislabeled a bunch of them. but, then again, with the mandalorian, i'm not sure!

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post #27586 of 27841 Old 01-16-2020, 12:34 PM
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Originally Posted by solarrdadd View Post
actually, that's not the case. there are a lot of things on the Disney + site that list ATMOS, but, actually, only give multichannel. when i get home, i'll get the list of the ones i've checked. i honestly think they may have mislabeled a bunch of them. but, then again, with the mandalorian, i'm not sure!

If you post a list, I'll have a look and report back.
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post #27587 of 27841 Old 01-16-2020, 12:48 PM
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If you post a list, I'll have a look and report back.
i remember that when the madalorian wasn't working, i wondered if anything else listed as ATMOS wasn't giving it and i check and that was the case. off the top of my head i can say some were:

TOGO
Noelle
Lady and the Tramp (live action)
One Day at Disney

there are others, but, those are definitely listed under details to say ATMOS, but, only give multichannel at least according to my Marantz Pre-Amp AV7702MKii.

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Unfortunately that I'd say is more of an excuse than a reason. The could handle it in the software google supplies. Doesn't explain the stereo either... And it does not explain why this is the case for more and more non google / android based media devices where vp9 isn't the issue, the youtube apps that GOOGLE supplies to them don't support it. Basically it is google trying to do what people give apple grief for. They pretend to be more platform independent, but in fact they do stuff like this to force to google OS based devices to properly utilize their service.
Even on the Shield running Android, Google Play Movies and YouTube don't even get HDR since Google uses VP9.2.

The YouTube app on iOS supports HDR but it is limited to 1080p, which leads me to believe that the software decoding they are using is prohibitively expensive and the A10X wouldn't be able to software decode 4K sufficiently.
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post #27589 of 27841 Old 01-16-2020, 03:15 PM
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Originally Posted by solarrdadd View Post
i remember that when the madalorian wasn't working, i wondered if anything else listed as ATMOS wasn't giving it and i check and that was the case. off the top of my head i can say some were:

TOGO
Noelle
Lady and the Tramp (live action)
One Day at Disney

there are others, but, those are definitely listed under details to say ATMOS, but, only give multichannel at least according to my Marantz Pre-Amp AV7702MKii.
Just tested Lady and the Tramp on my AV7720mkII and am not getting Atmos on it either. Also tried it on the other systems with Onkyo AVRs and only getting PCM and no Dolby MAT 2.0 for Atmos.

Netflix and iTunes movies play Atmos just fine on all three.
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post #27590 of 27841 Old 01-16-2020, 05:01 PM
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Originally Posted by solarrdadd View Post
i remember that when the madalorian wasn't working, i wondered if anything else listed as ATMOS wasn't giving it and i check and that was the case. off the top of my head i can say some were:

TOGO
Noelle
Lady and the Tramp (live action)
One Day at Disney

there are others, but, those are definitely listed under details to say ATMOS, but, only give multichannel at least according to my Marantz Pre-Amp AV7702MKii.

You are correct. All of those play back audio as Multi, not Atmos, on my ATV4K.

I skipped around, looking at a dozen or so 'recent' movies, and almost all had Atmos. And then I loaded some older ones, some of which have obviously been remastered, like Lion King, which is in DolbyVision and Atmos, and more than a quarter century old.

Just for grins, I then tried the built-in app on my Sony 900E in the bedroom, where I'm feeding a Marantz 1608 AVR over optical when using built-in apps, and all four you cited showed "DD+" on the Marantz's front panel, which was a surprise since I was pretty sure optical topped out at 5.1 DD.
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post #27591 of 27841 Old 01-16-2020, 07:50 PM
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Got a new Apple 4K TV hooked up to a brand new system this week. Did not mess with any settings and watched about an hour's worth of Netflix.

Turned it on today...it asked me if I wanted to switch to Dolby Vision and I did it.

This is the result, not just with Netflix but everything on the Apple4KTV screen. etc.....

Ran the HDMI test on the ATV and it said it was fine.

Hooked up with Monoprice cert prem HDMI to Marantz AV7705 to HDMI 3/ARC Input on a Sony 85 X900F.

All brand new gear and cables (and home, too!)

Not a novice as I used to sell home theater back in the 90s/00s but I know NOTHING about this 4K stuff.
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post #27592 of 27841 Old 01-16-2020, 08:05 PM
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Originally Posted by 355F1 View Post
Got a new Apple 4K TV hooked up to a brand new system this week. Did not mess with any settings and watched about an hour's worth of Netflix.



Turned it on today...it asked me if I wanted to switch to Dolby Vision and I did it.



This is the result, not just with Netflix but everything on the Apple4KTV screen. etc.....



Ran the HDMI test on the ATV and it said it was fine.



Hooked up with Monoprice cert prem HDMI to Marantz AV7705 to HDMI 3/ARC Input on a Sony 85 X900F.



All brand new gear and cables (and home, too!)



Not a novice as I used to sell home theater back in the 90s/00s but I know NOTHING about this 4K stuff.


Read the first post if you’re interested in learning about it. For now, the recommended settings for *most* is not to enable or force Dolby Vision but to have it like this.
Format: 4K SDR 60Hz (depends on your TV)
Match Content: both range and frame rate on.

With those settings it will automatically switch between SDR, HDR and DoVi as well as the appropriate frame rate. Good luck!


Sent from my iPad using Tapatalk
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Originally Posted by m_snow View Post
Read the first post if you’re interested in learning about it. For now, the recommended settings for *most* is not to enable or force Dolby Vision but to have it like this.
Format: 4K SDR 60Hz (depends on your TV)
Match Content: both range and frame rate on.

With those settings it will automatically switch between SDR, HDR and DoVi as well as the appropriate frame rate. Good luck!


Sent from my iPad using Tapatalk


He should read the first post but your help Is not his issue. Most likely cause of what he sees is marginal cables or connectors somewhere in his video chain.

Also the SDR recommendation is at this point a personal preference as most apps now correctly set SDR for SDR content.
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post #27594 of 27841 Old 01-16-2020, 08:51 PM
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Apple TV owners' thread. FAQ in first post

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Originally Posted by rsonnens View Post
He should read the first post but your help Is not his issue. Most likely cause of what he sees is marginal cables or connectors somewhere in his video chain.

Also the SDR recommendation is at this point a personal preference as most apps now correctly set SDR for SDR content.


Yeah, I missed looking at the pix but to your last point I’m still seeing that dark hue with forced DV on YTTV, FOXNow and others so most of mine aren’t correctly setting SDR to SDR. At least not most here.


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post #27595 of 27841 Old 01-16-2020, 09:18 PM
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Originally Posted by m_snow View Post
Read the first post if you’re interested in learning about it. For now, the recommended settings for *most* is not to enable or force Dolby Vision but to have it like this.
Format: 4K SDR 60Hz (depends on your TV)
Match Content: both range and frame rate on.

With those settings it will automatically switch between SDR, HDR and DoVi as well as the appropriate frame rate. Good luck!


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Originally Posted by rsonnens View Post
He should read the first post but your help Is not his issue. Most likely cause of what he sees is marginal cables or connectors somewhere in his video chain.

Also the SDR recommendation is at this point a personal preference as most apps now correctly set SDR for SDR content.
First off I feel like an idiot as I should have read the Wiki or first post! Not a newbie to forums and such!

But geez.......I read it and most of it didn't not make sense to me. ugh....so much for plug and play!

I was so stoked when I got all of the amplifiers hooked up and there is ZERO noise in my system.

I just moved into a new house and bought all new gear--the last time I put together a home theater was in 2008 so this video stuff is mind-boggling.

So you're telling me that one of my 2 HDMIs is bad in the connection? I only bought what I needed from BJC & MP so I don't have any extras. I guess I might have to go figure this out with the trial and error method.

The ATV looks normal if I do NOT enable DV.....which you guys told me I shouldn't do anyway.

I am going to have to put some time into learning this 4k stuff as I have an AWESOME 5.2.4 setup that I haven't calibrated yet as I have zero furniture til it arrives in March. LoL Priorities.....right?
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post #27596 of 27841 Old 01-16-2020, 09:33 PM
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Originally Posted by 355F1 View Post
Got a new Apple 4K TV hooked up to a brand new system this week. Did not mess with any settings and watched about an hour's worth of Netflix.

Turned it on today...it asked me if I wanted to switch to Dolby Vision and I did it.

This is the result, not just with Netflix but everything on the Apple4KTV screen. etc.....

Ran the HDMI test on the ATV and it said it was fine.

Hooked up with Monoprice cert prem HDMI to Marantz AV7705 to HDMI 3/ARC Input on a Sony 85 X900F.

All brand new gear and cables (and home, too!)

Not a novice as I used to sell home theater back in the 90s/00s but I know NOTHING about this 4K stuff.
Check your “4K Signal Format” setting in your 7705 (Settings > Video > 4K Signal Format). Make sure it is set to “Enhanced” not “Standard” (which is the factor default).
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post #27597 of 27841 Old 01-16-2020, 09:38 PM
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First off I feel like an idiot as I should have read the Wiki or first post! Not a newbie to forums and such!



But geez.......I read it and most of it didn't not make sense to me. ugh....so much for plug and play!



I was so stoked when I got all of the amplifiers hooked up and there is ZERO noise in my system.



I just moved into a new house and bought all new gear--the last time I put together a home theater was in 2008 so this video stuff is mind-boggling.



So you're telling me that one of my 2 HDMIs is bad in the connection? I only bought what I needed from BJC & MP so I don't have any extras. I guess I might have to go figure this out with the trial and error method.



The ATV looks normal if I do NOT enable DV.....which you guys told me I shouldn't do anyway.



I am going to have to put some time into learning this 4k stuff as I have an AWESOME 5.2.4 setup that I haven't calibrated yet as I have zero furniture til it arrives in March. LoL Priorities.....right?


We not telling you it is the HDMI cables but we are saying it is the most likely cause. You are pushing a lot of data over those cables. You also want to ideally use the shortest cables that meet your needs (and less than 25 ft for passive cables.)

You might be able to bypass the AVR to help isolate a flaky cable. (Also just changing HDMI ports on the AVR has been know to fix similar issues with some brands of AVRs.)

For now you can turn off DV just to watch until you fix as you noted. Also be aware that if you want Atmos many providers only provide it with DV/HDR video streams.
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post #27598 of 27841 Old 01-16-2020, 09:41 PM
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@355F1 , I had a similar situation, and it ended up being that I happened to get a bad Premium Certified HDMI cable from Monoprice (tested and worked using the same exact cable from another HDMI component into my AVR); they gladly replaced it, no questions asked.

To narrow it down, you'll only need to eliminate either the one from the ATV to the AVR/Pre Pro, or the one from the AVR/Pre Pro to the display; good luck
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post #27599 of 27841 Old 01-16-2020, 09:44 PM
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We not telling you it is the HDMI cables but we are saying it is the most likely cause. You are pushing a lot of data over those cables. You also want to ideally use the shortest cables that meet your needs (and less than 25 ft for passive cables.)

You might be able to bypass the AVR to help isolate a flaky cable. (Also just changing HDMI ports on the AVR has been know to fix similar issues with some brands of AVRs.)

For now you can turn off DV just to watch until you fix as you noted. Also be aware that if you want Atmos many providers only provide it with DV/HDR video streams.
Thank you.

Pre/pro-TV is 15ft HDMI and ATV to Pre/pro is 3ft hdmi. I can swap the cable out with another 3ft one running to my Panasonic 820 DVD player now....I'll give it a try.

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@355F1 , I had a similar situation, and it ended up being that I happened to get a bad Premium Certified HDMI cable from Monoprice (tested and worked using the same exact cable from another HDMI component into my AVR); they gladly replaced it, no questions asked.

To narrow it down, you'll only need to eliminate either the one from the ATV to the AVR/Pre Pro, or the one from the AVR/Pre Pro to the display; good luck

Trying that now. Thank you!
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post #27600 of 27841 Old 01-16-2020, 09:44 PM
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Originally Posted by 355F1 View Post


I am going to have to put some time into learning this 4k stuff as I have an AWESOME 5.2.4 setup that I haven't calibrated yet as I have zero furniture til it arrives in March. LoL Priorities.....right?


This help topic mentions some of what we’ve mentioned and I think is referenced in the first post:


https://support.apple.com/en-us/HT208074
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