Official ROKU 4K (HDR) Premiere +/Ultra Owners Thread - Page 135 - AVS Forum | Home Theater Discussions And Reviews
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post #4021 of 11866 Old 04-30-2017, 07:18 AM
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I've pretty much decided to run the Roku at 1080p for now. there isn't anything I need it for when it comes to 4K HDR that I can't either use in the TV's android TV interface, or the Xbox one. For me, running the Roku at 4k HDR was just a convenience so I didn't have to switch devices. As it turns out switching devices is less then a hassle then trying to use the Roku at this point when it comes to 4k and HDR. Having the Premiere+ and Ultra are still a benefit though for the CPU power, as the stick and express run slower making heavier apps sluggish.
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post #4022 of 11866 Old 04-30-2017, 07:20 AM
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Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!

Please fix the audio drop-outs.

Perhaps I misremembered.

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post #4023 of 11866 Old 04-30-2017, 07:21 AM
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Quote:
Originally Posted by CCsoftball7 View Post
I have occasional chirps, but maybe 1 in 6 to 8 hours of watching. My 4K/HDR is rock solid. There are so many factors that can cause issues.

1. Hardware
2. Software (app and box)
3. Display
4. Bandwidth

If posting an issue, it would interesting to know at least the App/Display/Bandwidth.
So that is a pretty low, dare I say acceptable "chirp rate", compared to what I get.

So you are outputting 4KHDR I see (Ultra or Premiere?) - what about:

What HDMI bandwidth are you running (or resolution / framerate / color depth I guess)? With the "standard" Roku 4K/HDR it is likely 600mhz if you haven't changed anything in the "secret" menu.

Audio going into an AVR via HDMI or optical?

What "channel" or source are you streaming?

What is the "audio" setting in the Roku menu set to?

Thanks

Last edited by Iamjcl; 04-30-2017 at 07:25 AM.
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post #4024 of 11866 Old 04-30-2017, 08:10 AM
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Originally Posted by Iamjcl View Post
Just a thought, but I wonder if the super-loud audio level coming out of the Roku's (my Ultra, anyway) after latest FW updates is an attempt to mask the audio chirps?

Maybe they determined the chirps themselves were occurring at fixed volume levels, there wasn't an easy fix, so they juiced the gain on the audio to make the chirps seem quieter in relation, and therefore less noticeable?

Who knows...
I don't see how. I don't have an audio level problem. The audio level from my Ultra is the same as it's always been.

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post #4025 of 11866 Old 04-30-2017, 09:02 AM
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Originally Posted by Iamjcl View Post
Just a thought, but I wonder if the super-loud audio level coming out of the Roku's (my Ultra, anyway) after latest FW updates is an attempt to mask the audio chirps?

Maybe they determined the chirps themselves were occurring at fixed volume levels, there wasn't an easy fix, so they juiced the gain on the audio to make the chirps seem quieter in relation, and therefore less noticeable?

Who knows...
Quote:
Originally Posted by kbmb View Post
I have a ticket open with the louder audio as well, as that is also causing some distortion, even at lower volume levels.

-Kevin
After the build 41120 firmware I started getting increased audio levels on Amazon 5.1 DD+ but it returned to normal levels on Saturday with the same series, "Fortitude". Never noticed a audio level increase on NetFlix or Hulu....
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post #4026 of 11866 Old 04-30-2017, 09:06 AM
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Originally Posted by I WANT MORE View Post
Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!

Please fix the audio drop-outs.
You need to post that on Roku's forum unless you are just venting to fellow users.
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post #4027 of 11866 Old 04-30-2017, 09:06 AM
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Quote:
Originally Posted by Iamjcl View Post
So that is a pretty low, dare I say acceptable "chirp rate", compared to what I get.

So you are outputting 4KHDR I see (Ultra or Premiere?) - what about:

What HDMI bandwidth are you running (or resolution / framerate / color depth I guess)? With the "standard" Roku 4K/HDR it is likely 600mhz if you haven't changed anything in the "secret" menu.

Audio going into an AVR via HDMI or optical?

What "channel" or source are you streaming?

What is the "audio" setting in the Roku menu set to?

Thanks
4K HDR with default settings on the Roku Ultra. I'm hooked HDMI to my Sony 940C. 300 Mbps download speed hard wired to a Gigabit router.

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post #4028 of 11866 Old 04-30-2017, 09:26 AM
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Originally Posted by Iamjcl View Post
So is the Roku not having the audio chirps if set to 1080? Was assuming resolution didn't matter with this issue.
I just switched my Roku to 1080p and we watched a HDX movie in Vudu. Still had the occasional chirp, same as when in 4K HDR mode.

-Kevin
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post #4029 of 11866 Old 04-30-2017, 09:47 AM
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Originally Posted by kbmb View Post
I just switched my Roku to 1080p and we watched a HDX movie in Vudu. Still had the occasional chirp, same as when in 4K HDR mode.

-Kevin
Sounds like your chirping is related to multi channel audio over HDMI and not screen resolution. I di have rattling in the sound bar's right speakers when connected to optical in on the sound bar, but changing to 1080 resolved that.

I have found the ultra and all Roku units with the optical port (such as the 4) have audio issues. I say this because prior to owning a 4k TV I had a Roku 4 for a while on the Plasma set I had and would have audio lag where the video would start and the audio would be delayed.

The only way I've been ab le to avoid the problem is to use a Roku model without the built in optical port such as the Premiere+ and 3600X Streaming stick.

It would be helpful for those of you with AVRs to try a Roku such as Premiere+ to see if the audio issues are specific to the Ultra trying to decode apposed to the unit passing the decoding to the AVR.
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post #4030 of 11866 Old 04-30-2017, 10:50 AM
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Originally Posted by I WANT MORE View Post
Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!

Please fix the audio drop-outs.
Same thing for me since the last update 7.6 Audio drop-outs and hdcp 2.2 error screen nerver happen before..

Roku is the worst media player i had. Think to go buy nvidia shield tv.
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post #4031 of 11866 Old 04-30-2017, 11:53 AM
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Exchanged my Ultra today and it looks like the 4K/HDR has been fixed. After 1 week my old unit no longer was syncing at 4K/HDR giving me a blank screen and only allowing 4k (no HDR) . Doing more tests today.

I was so happy without HDR...
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post #4032 of 11866 Old 04-30-2017, 11:56 AM
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Originally Posted by slimoli View Post
Exchanged my Ultra today and it looks like the 4K/HDR has been fixed. After 1 week my old unit no longer was syncing at 4K/HDR giving me a blank screen and only allowing 4k (no HDR) . Doing more tests today.
I've gutted countless Roku Units and they feel cheaply made inside. It's a single board with everything on it.
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post #4033 of 11866 Old 04-30-2017, 11:58 AM
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I've gutted countless Roku Units and they feel cheaply made inside. It's a single board with everything on it.
System on a chip (SoC) it is all firmware.
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post #4034 of 11866 Old 04-30-2017, 12:10 PM
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Originally Posted by naustin View Post
System on a chip (SoC) it is all firmware.

Well that's one reason I gutted the units I did. I wanted to see if there was a way I could flash something else. Sometimes I really dislike the Roku OS. Not sure if I could treat their hardware like a raspberry pie, or other flushable board.
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post #4035 of 11866 Old 04-30-2017, 12:33 PM
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I wanted to post a link to the kind of HDMI cables I'm using that I purchased after upgrading to 4K for informational purposes

I have two of these cables a 6 ft and a 3 ft. https://www.amazon.com/VIZIO-TXCH6M-...+Cable%2C+6%27

I posted this so someone could double check to see if the cables have the right certifications. As its only the ROKU having issues i still think the cable is fine Just wanted to double check

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post #4036 of 11866 Old 04-30-2017, 03:57 PM
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Originally Posted by I WANT MORE View Post
Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!Audio drop-outs!!

Please fix the audio drop-outs.
I haven't had any audio drop outs since the new 4120 build.
I have my Roku set at 4:2:2 ... Roku>>>>TX-RZ710>>> KS8000 using Amazon latest high/speed HDMI cables. So what is your setup that you are getting so many, even before the new build I would get drop outs but it wasn't frequent just the odd one but it was very annoying.

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post #4037 of 11866 Old 04-30-2017, 04:20 PM
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Originally Posted by MacinMan View Post
I wanted to post a link to the kind of HDMI cables I'm using that I purchased after upgrading to 4K for informational purposes

I have two of these cables a 6 ft and a 3 ft. https://www.amazon.com/VIZIO-TXCH6M-...+Cable%2C+6%27

I posted this so someone could double check to see if the cables have the right certifications. As its only the ROKU having issues i still think the cable is fine Just wanted to double check
these are the ones I'm using. I didn't see any info on the Vizio cables, but the say high speed. I can't confirm as there was only one review and not much information.


https://www.amazon.com/gp/product/B0...e?ie=UTF8&th=1

HDMI A Male to A Male Cable: Supports Ethernet, 3D, 4K video and Audio Return Channel (ARC)
Connects Blu-ray players, Fire TV, Apple TV, PS4, PS3, XBox one, Xbox 360, computers, and other HDMI-enabled devices to TVs, displays, A/V receivers, and more
Cable allows you to share an Internet connection among multiple devices without the need for a separate Ethernet cable
Meets the latest HDMI standards (4K Video at 60 Hz, 2160p, 48 bit/px color depth); supports bandwidth up to 18Gbps; backwards compatible with earlier versions
Cable Length: 6 feet (1.8 meters) - 3 units; Backed by AmazonBasics Lifetime warranty

Living Room Sam. UN65KS8000 / 2017 Roku Ultra / Onkyo TX-RZ920 7.2.4 / M-5010 Amp. /Sam. UBD-M8500 Blu-Ray Player.
DEN TCL 65R617 65-Inch 4K Ultra / Onkyo TX-RZ730 5.2.4 / Philips 4K UHD Dolby Vision Player (P7502) BEDROOM Sam. 55JS8500 / 2016 Roku Ultra / LG UP870 3D Ultra High Definition Blu-Ray 4K Player

Last edited by bargervais; 04-30-2017 at 04:34 PM.
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post #4038 of 11866 Old 04-30-2017, 05:08 PM
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Originally Posted by bargervais View Post
these are the ones I'm using. I didn't see any info on the Vizio cables, but the say high speed. I can't confirm as there was only one review and not much information.


https://www.amazon.com/gp/product/B0...e?ie=UTF8&th=1

HDMI A Male to A Male Cable: Supports Ethernet, 3D, 4K video and Audio Return Channel (ARC)
Connects Blu-ray players, Fire TV, Apple TV, PS4, PS3, XBox one, Xbox 360, computers, and other HDMI-enabled devices to TVs, displays, A/V receivers, and more
Cable allows you to share an Internet connection among multiple devices without the need for a separate Ethernet cable
Meets the latest HDMI standards (4K Video at 60 Hz, 2160p, 48 bit/px color depth); supports bandwidth up to 18Gbps; backwards compatible with earlier versions
Cable Length: 6 feet (1.8 meters) - 3 units; Backed by AmazonBasics Lifetime warranty
After reading about this cable, and reading the posts on this thread about the requirements for 4k, I did some research for myself and found this article: https://turbofuture.com/computers/do...-hdmi-20-guide

What I came away with is as long as the cable has the high speed logo I'm good to go as far as being a compatible cable. This makes things much easier.
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post #4039 of 11866 Old 04-30-2017, 05:12 PM
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After reading about this cable, and reading the posts on this thread about the requirements for 4k, I did some research for myself and found this article: https://turbofuture.com/computers/do...-hdmi-20-guide
That article is outdated. For 4K you need Premium Certified cables as discussed here.
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post #4040 of 11866 Old 04-30-2017, 05:17 PM
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That article is outdated. For 4K you need Premium Certified cables as discussed here.
Thanks, I'm going to look through that thread, then I'll check the cables I bought last year to see if they meet the specs and go from there.
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post #4041 of 11866 Old 04-30-2017, 05:30 PM
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@artur9 According to that thread the Premium rating is to guarantee 18 Gbps and that it can handle [email protected] Putting Roku aside here for a minute, from my understanding the 4K blu-ray format is [email protected] with HDR. I don't have a stand alone 4k BDP, but an Xbox One S. Since I am able to watch a 4k disc, and one with HDR without problems, does this mean my current cables already support the standards I need? I don't want to confuse Roku's buggy software with needing to buy a new cable, if what I already bought last year is correct.

Thanks.

BYW, it was a while back so I don't remember the cable packaging, of my current cables.
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post #4042 of 11866 Old 04-30-2017, 05:44 PM
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Since I am able to watch a 4k disc, and one with HDR without problems, does this mean my current cables already support the standards I need?
Well, like all things made by people, there are variances between individual examples (tolerance, so to speak, in engineering jargon).

So it could be, regardless of anything, your specific cables would pass the Premium Certified testing process. All the certification does is guarantee that a cable can pass the necessary bandwidth. And, if you find that it doesn't, then you get to return it as defective.

It's more a peace of mind kind of thing. Without having certified cables the problem could be your cables or it could be the Roku. With the premium certified cable it's either a defective cable or the Roku. I have had all kinds of problems with defective cables so I am a bit paranoid. In fact, I replaced all my HDMI cables recently because my PS4 started misbehaving (sparkles, blanking out, that kind of thing). No problems since I replaced them.

The only reason I know any of this is because it's a huge deal to have the proper cables on the Oppo 203 forum. So many people have had problems with the player that have said, "My cable works fine, I've had it for years and never had any problems! In fact, they worked yesterday." They complain and complain about the problems refusing to do anything about the cable. Then they change out the cable for a premium certified one and we never hear another complaint from them. Hmm, wonder why that would be...;-)?

The premium certified Monoprice cables get recommended. Apparently, Amazon has a $6 premium certified cable in stock every once in a while. For $6 it's worth a shot. Remember, it's not an expensive cable that matters - only that it be premium certified.
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post #4043 of 11866 Old 04-30-2017, 05:51 PM
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Originally Posted by artur9 View Post
Well, like all things made by people, there are variances between individual examples (tolerance, so to speak, in engineering jargon).

So it could be, regardless of anything, your specific cables would pass the Premium Certified testing process. All the certification does is guarantee that a cable can pass the necessary bandwidth. And, if you find that it doesn't, then you get to return it as defective.

It's more a peace of mind kind of thing. Without having certified cables the problem could be your cables or it could be the Roku. With the premium certified cable it's either a defective cable or the Roku. I have had all kinds of problems with defective cables so I am a bit paranoid. In fact, I replaced all my HDMI cables recently because my PS4 started misbehaving (sparkles, blanking out, that kind of thing). No problems since I replaced them.

The only reason I know any of this is because it's a huge deal to have the proper cables on the Oppo 203 forum. So many people have had problems with the player that have said, "My cable works fine, I've had it for years and never had any problems! In fact, they worked yesterday." They complain and complain about the problems refusing to do anything about the cable. Then they change out the cable for a premium certified one and we never hear another complaint from them. Hmm, wonder why that would be...;-)?

The premium certified Monoprice cables get recommended. Apparently, Amazon has a $6 premium certified cable in stock every once in a while. For $6 it's worth a shot. Remember, it's not an expensive cable that matters - only that it be premium certified.
That's a reasonable argument and piece of advice. I would also agree it could be a faulty cable if it wasn't for the Roku crashing with HDCP errors today, and it was set to 1080p so that wouldn't have required anything above a 13 spec cable, possibly 1.4. Which why I think a Roku. player may not be the most reliable device to test right now with all their current problems.
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post #4044 of 11866 Old 04-30-2017, 08:28 PM
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I wanted to post a link to the kind of HDMI cables I'm using that I purchased after upgrading to 4K for informational purposes

I have two of these cables a 6 ft and a 3 ft. https://www.amazon.com/VIZIO-TXCH6M-...+Cable%2C+6%27

I posted this so someone could double check to see if the cables have the right certifications. As its only the ROKU having issues i still think the cable is fine Just wanted to double check
Those are only listed as 4K and 3D rated. I'd suggest getting an 18 Gbps rated cable, like the latest spec Amazon basics or a Monoprice certified. Cheap way to possibly fix a problem.
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post #4045 of 11866 Old 04-30-2017, 08:36 PM
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Quote:
Originally Posted by MacinMan View Post
After reading about this cable, and reading the posts on this thread about the requirements for 4k, I did some research for myself and found this article: https://turbofuture.com/computers/do...-hdmi-20-guide

What I came away with is as long as the cable has the high speed logo I'm good to go as far as being a compatible cable. This makes things much easier.
As noted that article is out dated. 4K UHD is a lower spec that the 18 Gbps required for HDR. Lots of people are going to have this same problem as they go to 4K HDR. "But my cables have always worked in the past and/or I bought new 4K UHD rated cables"
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post #4046 of 11866 Old 05-01-2017, 02:25 AM
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Thank you everyone for the feedback. I have to go to Walmart today to pick up a few groceries, so I'll check their selection of cables to see if they have a correctly certified cable. The ones I got there last year were between 12 and 15 bucks, and with the listed price of the amazon basics cable I looked at linked here, I figure with shipping and tax, they will be pretty close in price.

I think at this point the only doubt I still would have when labeling the HDCP errors I had from the ROKU units, a cable problem is:

Based on the information from my research and the information I got here in response is, the errors should have gone away when disabling HDR, and setting it strictly to 4K UHD as that is what the cables are rated for, and I tried multiple cables I still got the first run flash the new firmware introduced.

Also yesterday, The Premiere+ did it's usual crash with the purple screen after being idle and woke up. Had to restart the Roku to get video back, and I mentioning this because it's now set to 1080p, and still had HDCP errors.

I'm willing to look at new cables just to make sure, but I feel at this point if I need to spend something it might be better spent on a new platform all together for streaming. I've heard people here mention getting a Nvidia Shield. Since the TV already runs android TV wouldn't I already have what I would get in an external android based streaming box? Just trying to make the right choice so I don't end up in a spending loop to trying to fix these glitches.

I had a similar issue with my computer setup when I was using the MacBook Pro as a desktop. I kept having issues that never fully got fixed. That's why I got the iMac as it was a big investment up front but solved the issues and I got something better and will last longer. Thinking I might have to apply that to my TV setup to a point.

Thanks again, will post back when I've come up with a solution. Have a great day!
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post #4047 of 11866 Old 05-01-2017, 05:10 AM
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Originally Posted by MacinMan View Post

I'm willing to look at new cables just to make sure, but I feel at this point if I need to spend something it might be better spent on a new platform all together for streaming. I've heard people here mention getting a Nvidia Shield. Since the TV already runs android TV wouldn't I already have what I would get in an external android based streaming box? Just trying to make the right choice so I don't end up in a spending loop to trying to fix these glitches.
The Shield certainly has some advantages over a Roku, most notably support for almost all video and audio codecs, and the ability to bitstream Dolby TrueHD and DTS MasterAudio via DLNA. But before you jump into that more expensive pool, I suggest reading through the Shield forum here. There still seems to be some issues with it as well, and you might be jumping from the frying pan into the fire. Another option of course is the Amazon Fire TV. They do have a 4K version, although at the moment it doesn't support HDR. I haven't heard if it's coming to that box or not. It also of course doesn't have the multitude of available apps/channels, so for both the Fire TV and the Shield make sure they have the ones that are important to you.

My personal opinion, for what that's worth is that Roku will get these issues resolved and the Premium/Ultra players will become stable and become the leader in the field. But, I've been wrong before.
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Dan
Samsung JU7100 and NU7100 4K TVs, Yamaha RX-V583, Nvidia Shield, a number of Roku players and TVs, Windows 10 media server with Serviio and Plex. Other players and TVs as well.
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post #4048 of 11866 Old 05-01-2017, 05:39 AM
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Originally Posted by bargervais View Post
I haven't had any audio drop outs since the new 4120 build.
I have my Roku set at 4:2:2 ... Roku>>>>TX-RZ710>>> KS8000 using Amazon latest high/speed HDMI cables. So what is your setup that you are getting so many, even before the new build I would get drop outs but it wasn't frequent just the odd one but it was very annoying.
Roku Ultra>>>>Pioneer VSX-LX301>>>>LG65B6. Using Monoprice Premium Certified 18gig HDMI cables.

Additionally, I am using a Chromecast Ultra, AppleTv, Oppo 203, DirecTv c61k, and Tivo none of which have any issues with audio drop-outs (D* picture freezes/blips not withstanding).

Perhaps I misremembered.

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post #4049 of 11866 Old 05-01-2017, 06:00 AM
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@atc98092

I went to Walmart this morning then to Office Depot because they are places to walk to and the only HDMI cables I can find are ultra high speed cables with a rating of 10.2 Gbps and higher bandwidth rating.

I came home and fired up the setup and the Roku once again got into an HDCP error, and it's set to 1080p. As far as the shield not planning on just diving into one of those since I have the Xbox was just asking about it.



As sated before, since the Xbox is rock solid with both 4k and HDR enabled, and its only the Roku and the Roku has the same issues regardless of the resolution, I don't think it's a cable issue. I was just willing to look and see what I could find out.
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post #4050 of 11866 Old 05-01-2017, 06:16 AM
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Originally Posted by I WANT MORE View Post
Roku Ultra>>>>Pioneer VSX-LX301>>>>LG65B6. Using Monoprice Premium Certified 18gig HDMI cables.

Additionally, I am using a Chromecast Ultra, AppleTv, Oppo 203, DirecTv c61k, and Tivo none of which have any issues with audio drop-outs (D* picture freezes/blips not withstanding).
Sorry for your troubles. I watched Star Wars rogue from my Vudu library, and I'm sad to report I had a couple audio drops, after spouting how I haven't had any since the 4120 build, I'm wondering if it has anything to do with DD+ 7.1.
And then this morning watching the White Princess DD+ 5.1 on my amazon app the audio dropped and when it came back the volume increased by what seemed -10dB. This Roku is acting odd.

Living Room Sam. UN65KS8000 / 2017 Roku Ultra / Onkyo TX-RZ920 7.2.4 / M-5010 Amp. /Sam. UBD-M8500 Blu-Ray Player.
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