Official ROKU 4K (HDR) Premiere +/Ultra Owners Thread - Page 374 - AVS Forum | Home Theater Discussions And Reviews
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post #11191 of 11608 Old 01-15-2019, 09:05 PM
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Sorry @BiggAW , that's all i have
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post #11192 of 11608 Old 01-15-2019, 10:21 PM
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@chazrr and @BiggAW

If your TV or projector doesn't support 4K @ 60 Hz, it's a Netflix app issue, afaik, causing Roku to revert to a lower resolution for HDR.

Some displays may support 60 Hz but not for 4K HDR. In the case of the projector, it may be cable too long or simply not handling the bandwidth if it's capable of 60 Hz.

I believe the users with the Amazon Fire TV 4K Stick were complaining of same issue and Netflix was working it into an upcoming update but appears to be slow in coming. May be worth a try to report this to Netflix if your display is capable of HDR in lower refresh rates. Ask Netflix support to update the Roku app with HDR support for lower refresh rates, if that's the case.

I don't like Roku support's answer but getting support for such issues from Roku would be difficult. I think it's dismissive to not consider Netflix applications are impacting multiple displays and devices this way.

Just a thought: have you tried this with framerate auto switching enabled? If the app does allow HDR at lower refresh rates, maybe that requires the feature to be enabled, anyway. Framerate auto switching is off by default so user must enable it.

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post #11193 of 11608 Old 01-16-2019, 03:29 AM
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Looks like an easy way to try SlingTV for free....

https://www.cnet.com/news/sling-tv-u...or-roku-users/
I just installed it and do not see the option "browse as a guest." Anyone else?

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post #11194 of 11608 Old 01-16-2019, 04:26 AM
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Same here @gossamer88 , maybe there will be an update soon...
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post #11195 of 11608 Old 01-16-2019, 08:50 AM
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Originally Posted by galonzo View Post
Same here @gossamer88 , maybe there will be an update soon...
Maybe.... Currently the Cnet article is incorrect; my bad.

I moved the App to the bottom of my list of Apps and will retry at a later date.
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post #11196 of 11608 Old 01-16-2019, 09:44 AM
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Maybe.... Currently the Cnet article is incorrect; my bad.



I moved the App to the bottom of my list of Apps and will retry at a later date.
I'm not blaming you. Quite sure no one else is either. Comments suggests the article is incorrect and should be updated.

I've never subscribed or trialed Sling so maybe this happens later for us trying. Follow the blog link and it says this starts with "select" Roku users and eventually all but still need to be new users.
https://whatson.sling.com/announceme...ience-for-all/

I'd appreciate updates on this as it develops to all, guys. It's not for all new Roku users yet.

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post #11197 of 11608 Old 01-16-2019, 10:53 AM
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Originally Posted by brotony View Post
@chazrr and @BiggAW

If your TV or projector doesn't support 4K @ 60 Hz, it's a Netflix app issue, afaik, causing Roku to revert to a lower resolution for HDR.
The Chromecast Ultra seems to work fine, and it's connected through the AVR. I can't recall exactly, but I used to have the Roku connected directly to the TV, and I think it worked fine, so it's some combination of the Roku and AVR.
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post #11198 of 11608 Old 01-16-2019, 12:57 PM
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I purchased a Roku Ultra to connect to my Sony Bravia XBR8. The televison is not a 4K or HD, but in its day it was one of the top televisions to purchase and mine is still going strong. When I initially connected it to my television to register for an account the box wouldn't activate. I had to connect it to the family LG OLED television in order for it to activate. In turn it finally activated on my XBR8, but the reception is terrible; I have black vertical lines running on the display. I am using a high speed HDMI cable to connect between the Roku and the television. We use a FIOS connection, however the XBR8 is not connected to a receiver box to get stations; however it is connected to main connection box installed by the company using a HDMI cable.



I contacted Roku describing the problem and inquiring if I needed to install an indoor antenna to improve reception. The answer I received was to try another HDMI connection on the back of the television to see if that would improve the reception and if that didn't work to contact Sony. Any other suggestions for troubleshooting?
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post #11199 of 11608 Old 01-16-2019, 01:05 PM
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Originally Posted by yaxasdad View Post
I purchased a Roku Ultra to connect to my Sony Bravia XBR8. The televison is not a 4K or HD, but in its day it was one of the top televisions to purchase and mine is still going strong. When I initially connected it to my television to register for an account the box wouldn't activate. I had to connect it to the family LG OLED television in order for it to activate. In turn it finally activated on my XBR8, but the reception is terrible; I have black vertical lines running on the display. I am using a high speed HDMI cable to connect between the Roku and the television. We use a FIOS connection, however the XBR8 is not connected to a receiver box to get stations; however it is connected to main connection box installed by the company using a HDMI cable.



I contacted Roku describing the problem and inquiring if I needed to install an indoor antenna to improve reception. The answer I received was to try another HDMI connection on the back of the television to see if that would improve the reception and if that didn't work to contact Sony. Any other suggestions for troubleshooting?
From the data I could find (you didn't provide the specific model number), the Sony Bravia is an HD (1080) set. So the Roku should be fine at the 1080 setting. You mention adding an antenna. Roku has nothing to do with over the air reception, so any antenna is immaterial. If you have black lines on the Sony display, but not the LG, then there's likely nothing wrong with the Roku. Try using a different HDMI port on the Sony TV (assuming there's more than one). I'm not familiar with the TV, so can't offer any possible setting changes on the set itself. At 1080, there's really nothing else that can be changed on the Roku, except perhaps disabling framerate matching. That's in the Advanced Settings under the System menu.

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post #11200 of 11608 Old 01-16-2019, 02:37 PM
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Wired network performance on given switch

I just discovered something on the network side that I believe the 9.X update broke or impacted on at least the Ultra 4660.

I went upstairs to a lesser used room today and tried to watch some TV. The playback was awful so I did some tests and found the network connection topping out between 1 and 3 Mbps. I've got a Gb switched wired network in the home. First thing I did was to take the cable from the switch in the cabinet and plug it directly into the ROKU, 90+ Mbps. I swapped the cable between the ROKU and the switch and back to 1-3 Mbps. I replaced the switch with a NIB of the same model. Same results. Took another switch from the cabinet and poof, back to 90+ Mbps.

The "offending switches" were the cheapo 2nd gen Airlink brand in the plastic housing that Fry's used to sell. I had good luck with them back in the day and have been using them until they die The switch I swapped in was a first gen Airlink Gb switch in the metal housing. These are the last 3 I have I'll order some more 8 port "name brand" Gb switches to restock.

I remember the "old days" when certain switches/hub didn't get along and caused issues but haven't seen something like this in years. I know for a fact the speeds were good prior to the update.

For the record, those two 2nd gen Airlinks I swapped out and around are giving expected speeds when I tested them in the office. Only time I saw a problem is with the ROKU.....

Long shot that anyone else will run into this but thought I'd share!
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post #11201 of 11608 Old 01-16-2019, 03:14 PM
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Originally Posted by rakstr View Post
Long shot that anyone else will run into this but thought I'd share!
When it comes to networking I am not a professional. But I have seen posts concerning IGMP Snooping on smart switches and IGMP Proxying on routers. Disabling those functions seems to help stability on TiVo/Mini systems. As for what it all means, try Google.
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post #11202 of 11608 Old 01-16-2019, 03:20 PM
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I know what it all means but the reason I posted this is it is strictly related to the switch hardware and chipset. As I said, haven't seen something like this for years!

Quote:
Originally Posted by JoeKustra View Post
When it comes to networking I am not a professional. But I have seen posts concerning IGMP Snooping on smart switches and IGMP Proxying on routers. Disabling those functions seems to help stability on TiVo/Mini systems. As for what it all means, try Google.
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post #11203 of 11608 Old 01-16-2019, 05:37 PM
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Pictures of Roku Ultra Poor Reception on Sony Bravia XBR8

I switched the cable to another HDMI port on the back of the television without a better image. For about 2 seconds it almost came in clearly then went back to the veritcal lines. I took some photos which hopefully display.
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post #11204 of 11608 Old 01-16-2019, 06:59 PM
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Originally Posted by yaxasdad View Post
I switched the cable to another HDMI port on the back of the television without a better image. For about 2 seconds it almost came in clearly then went back to the veritcal lines. I took some photos which hopefully display.

It looks like the TV is being overdriven. Are you sure the TV is 1080p capable and not only 1080i capable?


You need to get the exact model of your Sony and check.

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post #11205 of 11608 Old 01-16-2019, 07:02 PM
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I opened the Sling app tonight and the browse as guest button is there now.

I found free content in On-demand and My TV.

Nothing of interest but checking a free movie to checkout the app and ad experience.

Edit: I've yet to see ads on free content and the UI and stream ability is actually impressive on the Roku. I suspect I'll find ads on channel content but so far I've played a Cinefest movie and Showtime episode 1 of Ray Donovan. No ads.

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post #11206 of 11608 Old 01-16-2019, 08:11 PM
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Originally Posted by yaxasdad View Post
I purchased a Roku Ultra to connect to my Sony Bravia XBR8. The televison is not a 4K or HD, but in its day it was one of the top televisions to purchase and mine is still going strong. When I initially connected it to my television to register for an account the box wouldn't activate. I had to connect it to the family LG OLED television in order for it to activate. In turn it finally activated on my XBR8, but the reception is terrible; I have black vertical lines running on the display. I am using a high speed HDMI cable to connect between the Roku and the television. We use a FIOS connection, however the XBR8 is not connected to a receiver box to get stations; however it is connected to main connection box installed by the company using a HDMI cable.



I contacted Roku describing the problem and inquiring if I needed to install an indoor antenna to improve reception. The answer I received was to try another HDMI connection on the back of the television to see if that would improve the reception and if that didn't work to contact Sony. Any other suggestions for troubleshooting?
Are you using a Ethernet cable or wifi?
In your settings on Roku what is your output for TV resolution you will have to use your other TV to see these settings. Set them for auto or the lowest resolution then try the Sony

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post #11207 of 11608 Old 01-16-2019, 08:36 PM
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Are you using a Ethernet cable or wifi?
In your settings on Roku what is your output for TV resolution you will have to use your other TV to see these settings. Set them for auto or the lowest resolution then try the Sony
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.

Last edited by yaxasdad; 01-16-2019 at 08:47 PM. Reason: Missing information
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post #11208 of 11608 Old 01-16-2019, 08:37 PM
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Originally Posted by Cheddarhead View Post
It looks like the TV is being overdriven. Are you sure the TV is 1080p capable and not only 1080i capable?


You need to get the exact model of your Sony and check.
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.

Last edited by yaxasdad; 01-16-2019 at 08:47 PM. Reason: Missing info
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post #11209 of 11608 Old 01-16-2019, 08:40 PM
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Originally Posted by atc98092 View Post
From the data I could find (you didn't provide the specific model number), the Sony Bravia is an HD (1080) set. So the Roku should be fine at the 1080 setting. You mention adding an antenna. Roku has nothing to do with over the air reception, so any antenna is immaterial. If you have black lines on the Sony display, but not the LG, then there's likely nothing wrong with the Roku. Try using a different HDMI port on the Sony TV (assuming there's more than one). I'm not familiar with the TV, so can't offer any possible setting changes on the set itself. At 1080, there's really nothing else that can be changed on the Roku, except perhaps disabling framerate matching. That's in the Advanced Settings under the System menu.
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.

Last edited by yaxasdad; 01-16-2019 at 08:45 PM. Reason: Missing information
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post #11210 of 11608 Old 01-16-2019, 08:45 PM
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Originally Posted by Cheddarhead View Post
It looks like the TV is being overdriven. Are you sure the TV is 1080p capable and not only 1080i capable?


You need to get the exact model of your Sony and check.
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.
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post #11211 of 11608 Old 01-16-2019, 08:51 PM
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Sony KDL-55XBR8 LCD TV Specifications





Specifications Screen size: 55"
Pixel resolution: 1920x1080
1:1 mode at 1080i/p? Yes
Accept 1080p? Yes (24, 60)
Display 1080p/24 at: 120Hz
Refresh rate: 120Hz


It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.For the LG Blu-Ray player and the Roku I am using 4k high speed cables purchased through Monoprice.
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post #11212 of 11608 Old 01-16-2019, 11:41 PM
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Originally Posted by yaxasdad View Post
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.
Quote:
Originally Posted by yaxasdad View Post
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.
Quote:
Originally Posted by yaxasdad View Post
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.
Quote:
Originally Posted by yaxasdad View Post
The television is a KDL55XBR8. It was the flagship of the Sony line when it was produced (2008-2010). It is a a full 1080i/p HDTV. I have the Roku connected to the #4 HDMI port after trying it on #3 . I have a LG UBK90/80 4K UHD Blu-Ray Player connected and it streams Netflix without any difficulty with a clear image.
4 times?
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post #11213 of 11608 Old 01-16-2019, 11:51 PM
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Originally Posted by yaxasdad View Post
I switched the cable to another HDMI port on the back of the television without a better image. For about 2 seconds it almost came in clearly then went back to the veritcal lines. I took some photos which hopefully display.
Well the Roku is working at 1080p as it should. The picture interference makes me wonder if it is an HDMI port setting or channel interference on the Sony.
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post #11214 of 11608 Old 01-17-2019, 12:31 AM
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I have an issue playing a local title using the Plex channel on the Roku Streaming Stick +. I tried to play "Halloween 1978" 4k using Plex on the Roku and it did play it in HDR-10 but it did not play the Dolby TrueHD track. Instead it played it in DD+. When I play the same title using Plex on the Nvidia Shield it correctly plays the Dolby TrueHD track so not sure what's going on here? Is there a setting that I need to change on the Roku or is this an existing issue with Plex on the Roku?

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post #11215 of 11608 Old 01-17-2019, 06:17 AM
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I opened the Sling app tonight and the browse as guest button is there now.

I found free content in On-demand and My TV.

Nothing of interest but checking a free movie to checkout the app and ad experience.

Edit: I've yet to see ads on free content and the UI and stream ability is actually impressive on the Roku. I suspect I'll find ads on channel content but so far I've played a Cinefest movie and Showtime episode 1 of Ray Donovan. No ads.

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I tried last night as well as this morning. Still no go. Glad they're working on it.
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post #11216 of 11608 Old 01-17-2019, 07:12 AM
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I had a TV produce images like this after a lightning strike. Board was damaged but only for some inputs. Other things can also cause this as well, even static discharge from changing connections while powered up. Try the internal tuner and another source. Try all ports. One port on mine still worked as did the tuner but the 2 year old TV got "totaled" in the claim (board no longer available). It's mow out in the garage on the wall, people don't believe I've got a 65" TV out there !

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I switched the cable to another HDMI port on the back of the television without a better image. For about 2 seconds it almost came in clearly then went back to the veritcal lines. I took some photos which hopefully display.
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post #11217 of 11608 Old 01-17-2019, 11:37 AM
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Originally Posted by lujan View Post
I have an issue playing a local title using the Plex channel on the Roku Streaming Stick +. I tried to play "Halloween 1978" 4k using Plex on the Roku and it did play it in HDR-10 but it did not play the Dolby TrueHD track. Instead it played it in DD+. When I play the same title using Plex on the Nvidia Shield it correctly plays the Dolby TrueHD track so not sure what's going on here? Is there a setting that I need to change on the Roku or is this an existing issue with Plex on the Roku?
Plex transcodes it to DD+. Or is it playing the core? Either way It won't bitstream the Dolby True HD or DTS-HD MA lossless audio tracks.
I'll get DD+ from Dolby True HD tracks. And I get DTS from DTS-HD MA tracks on my Streaming Stick+ and Ultra with the Plex app..
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post #11218 of 11608 Old 01-17-2019, 11:46 AM
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Plex transcodes it to DD+. Or is it playing the core? Either way It won't bitstream the Dolby True HD or DTS-HD MA lossless audio tracks.
I'll get DD+ from Dolby True HD tracks. And I get DTS from DTS-HD MA tracks on my Streaming Stick+ and Ultra with the Plex app..
Thanks, I guess it's by design then. I had initially thought it would just pass through (bitstream) the original audio but it's obviously not as good as Plex on the Shield.

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post #11219 of 11608 Old 01-17-2019, 12:08 PM
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Thanks, I guess it's by design then. I had initially thought it would just pass through (bitstream) the original audio but it's obviously not as good as Plex on the Shield.
No. Not audiowise. But they will at least stream the UHD/HDR video without transcoding.

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post #11220 of 11608 Old 01-17-2019, 01:46 PM
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It was just confirmed on the Roku forums yesterday that the latest 4K models (4660/4661, not certain about any of the other players) will now bitstream Dolby TrueHD and DTS Master Audio. It doesn't work on my 4640, but another user confirmed it on his 4660. Now I want them to make it available on the 4640!
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