Official ROKU 4K (HDR) Premiere +/Ultra Owners Thread - Page 401 - AVS Forum | Home Theater Discussions And Reviews
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post #12001 of 12919 Old 10-30-2019, 07:30 PM
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Originally Posted by subacabra View Post
Ever since the last update, my Ultra is outputting 1080p with display set to auto. I have to go in and change it to 4k 60hz hdr then everything is fine.
Never had this problem before...the heck..
I am having the same issue. From both my Ultra and Streaming Stick+. It only started after 9.2 was installed.

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post #12002 of 12919 Old 10-30-2019, 07:50 PM
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Originally Posted by aaronwt View Post
I am having the same issue. From both my Ultra and Streaming Stick+. It only started after 9.2 was installed.
Yeah, mines still doing it too. Really annoying.
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post #12003 of 12919 Old 10-30-2019, 08:02 PM
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Anyone having an issue sound on the YouTubetv app? I’m getting the background audio but not any primary audio,as in commentators speaking.


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post #12004 of 12919 Old 10-31-2019, 10:20 PM
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Quote:
Originally Posted by subacabra View Post
Ever since the last update, my Ultra is outputting 1080p with display set to auto. I have to go in and change it to 4k 60hz hdr then everything is fine.
Never had this problem before...the heck..

THANKS for the heads up. I changed the setting from auto detect to 4K 60hz HDR.


I found today that I can hide the "shortcuts" area that Roku added.

Cable Channel Choice is the only choice I want to make !!
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post #12005 of 12919 Old 11-01-2019, 01:26 AM
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Originally Posted by subacabra View Post
Noticed something weird last night with my Roku Ultra. The home screen was like "shaking" or jittery is how I'd explain it. I did a reset and all was well but then it did it again this morning. Another reset did the trick again but I will keep an eye on it.
Ultra is on latest firmware, running thru a Denon x6200w to 900e. All settings are correct and cables are BJC certified.
Unit has been perfect up until this oddity.
I had this issue o. 2 of my ultras at home. Turned out it was the Roku 4k Screensaver causing it. Once I changed away from it the sluggishness hasn't come back.

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post #12006 of 12919 Old 11-01-2019, 06:38 AM
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So I changed my display from Auto to 4K 60 hz and it was fine but Roku switched it back to auto the next day.

Matt
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post #12007 of 12919 Old 11-01-2019, 08:44 AM
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Quote:
Originally Posted by aaronwt View Post
I am having the same issue. From both my Ultra and Streaming Stick+. It only started after 9.2 was installed.
Same as everyone else - Ultra outputs 1080p with Auto selected. Manually selecting 4K 60hz HDR works fine. Will see if it sticks.

I posted over on the awful Roku forums (what a mess those are). Hopefully this is fixed quickly (probably not).
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post #12008 of 12919 Old 11-01-2019, 11:45 AM
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So Roku sent out an update that screwed up something that's been working fine through several updates already? I don't believe it.
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post #12009 of 12919 Old 11-01-2019, 12:28 PM
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Quote:
Originally Posted by kbmb View Post
Same as everyone else - Ultra outputs 1080p with Auto selected. Manually selecting 4K 60hz HDR works fine. Will see if it sticks.

I posted over on the awful Roku forums (what a mess those are). Hopefully this is fixed quickly (probably not).
I gave up on those awful Roku Forums a long time ago. I use the Roku Reddit sub instead.

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Does Dolby Atmos pass-thru on Netflix, and Amazon with Roku Ultra? I've yet to find any

I watched BR2049 through VUDU on my Sony X700, and it has the Atmos Logo to display during playback if I arrow up (or down). But, my receiver does not process full Atmos, so I was probably getting the 5.1 core, of the Atmos I'm assuming...


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So I changed my display from Auto to 4K 60 hz and it was fine but Roku switched it back to auto the next day.

How absolutely dare they!!

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post #12010 of 12919 Old 11-01-2019, 01:26 PM
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If you have UEI made remote with TCL Roku TV code 14398 on board, like Inteset 422 or OFA urc7880, the efc for Disney + is 00139.
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post #12011 of 12919 Old 11-01-2019, 02:22 PM
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Originally Posted by mattg3 View Post
So I changed my display from Auto to 4K 60 hz and it was fine but Roku switched it back to auto the next day.
With the auto setting, I'm seeing issues with some YouTube videos where I will get a black screen when the video plays. I do not see this when the display setting is hard-set to 4K 60 Hz (which the TV supports and what the Roku sees it as supporting) AND the advanced display setting for auto-adjust display refresh rate is set to disabled. With this last setting disabled, the native refresh rate of the video is apparently passed to the TV as I can see varying refresh rates when YouTube videos are played when I check the TV's information screen (which displays the resolution, refresh rate and HDR status of the video it is receiving). Some European video plays at 25fps on YouTube, and although my TV has no issues with this refresh rate when it receives it natively, apparently it does when Roku auto-adjusts it.

This is new since the last Roku firmware update. Before that, the auto setting for the display and the enabled setting for the auto-adjust worked just fine.

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post #12012 of 12919 Old 11-01-2019, 03:09 PM
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Hilarious to me they broke this, especially since the Auto setting doesn't change per source - it just sets the Roku based on the connection. And with Auto it is still listed correctly in the settings, but the output is only 1080p.
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post #12013 of 12919 Old 11-03-2019, 08:19 AM
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Every damn time I switch display from auto to 4K at 60 , the next day Roku switches it back to auto and tells me it is doing it when I start using it.Is this just the way it goes and Roku wants to be in the auto mode for display? My tv is the Sony 900E.

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post #12014 of 12919 Old 11-03-2019, 08:46 AM
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I apologize if this has been discussed but there 401 pages and search doesn’t seem to work. I have a Roku 4 (4K) box which I just picked up from my parents. It’s being hooked up to a Yamaha Adventage RX-760a receiver. I want to be sure I’m getting full 5.1 so I have a question about the audio settings.

I’m the audio settings there’s auto-detect, Dolby Digital, DD+, DD DTS and DD+ DTS. Which should I select for the best audio or at least ensure if what I’m watching is actually in 5.1? I use Netflix and HBO Now primarily with some Hulu (non live).

Thanks in advance for everyone’s help
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post #12015 of 12919 Old 11-03-2019, 09:06 AM
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Quote:
Originally Posted by Rembrandt12 View Post
I apologize if this has been discussed but there 401 pages and search doesn’t seem to work. I have a Roku 4 (4K) box which I just picked up from my parents. It’s being hooked up to a Yamaha Adventage RX-760a receiver. I want to be sure I’m getting full 5.1 so I have a question about the audio settings.
I’m the audio settings there’s auto-detect, Dolby Digital, DD+, DD DTS and DD+ DTS. Which should I select for the best audio or at least ensure if what I’m watching is actually in 5.1? I use Netflix and HBO Now primarily with some Hulu (non live).
Thanks in advance for everyone’s help
First add Amazon Prime if it's not a channel already. Select that channel and Search for the Movie "Fury" with Brad Pitt. You don't need to join or pay. You can watch trailers for free. My Audio is set to Auto, but I still have software 9.2.0.

On the Yamaha, Select OSD, Information and Audio while the trailer is playing. It should show the audio as DD+. Under that it should show 3/2/0.1 after Channel.

Almost all of my cable channels are DD 5.1 with exceptions of Comedy Central is DD 2.0 and CNN is DD EX. There are a few DD 2.0 scattered around also.
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post #12016 of 12919 Old 11-03-2019, 09:16 AM
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Originally Posted by mattg3 View Post
Every damn time I switch display from auto to 4K at 60 , the next day Roku switches it back to auto and tells me it is doing it when I start using it.Is this just the way it goes and Roku wants to be in the auto mode for display? My tv is the Sony 900E.
Mine has stayed on 4K so far. Are you running a screensaver? I don’t. Wonder it that causes the Roku to check?
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post #12017 of 12919 Old 11-03-2019, 10:20 AM
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I just upgraded from a Roku 3 to Ultra. It is directly connected to a current gen Sony OLED, 65" A8G. I'm having a couple of issues with the Ultra:

1. If the Auto adjust display refresh rate option is enabled, I get HDCP errors every time the content changes, e.g every commercial, even though the refresh rate isn't changing. Not a huge deal, but I was hoping that I could send 24p content to my TV which I think should be better at motion interpolation.

2. Most SDR content looks dreadful. Color is over-saturated, there is a mild red push overall giving faces a pink tint, and pure reds are blown out into neon territory. There is also (IMHO) excessive sharpening and brightness/contrast enhancement. It looks like somebody switched my TV back into showroom mode. I suspected it was an overblown SDR to HDR conversion, but the same basic problems can be seen if I change the display type to 1080p TV.

Other sources are ShieldTV, Oppo 103, Panasonic UB820, and the TV's apps. The Roku and Panny are directly connected to the TV while the Oppo and Shield go through my Marantz 8801 (thus limited to HDMI 1.4). The Oppo, Shield, and Panny look great with SDR sources. The Roku and TV's apps are unwatchable. The difference is much smaller with 4K HDR content, where they all look good.

Any idea how I can resolve this? Am I missing a setting?

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post #12018 of 12919 Old 11-03-2019, 10:33 AM
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Quote:
Originally Posted by Rembrandt12 View Post
I apologize if this has been discussed but there 401 pages and search doesn’t seem to work. I have a Roku 4 (4K) box which I just picked up from my parents. It’s being hooked up to a Yamaha Adventage RX-760a receiver. I want to be sure I’m getting full 5.1 so I have a question about the audio settings.

I’m the audio settings there’s auto-detect, Dolby Digital, DD+, DD DTS and DD+ DTS. Which should I select for the best audio or at least ensure if what I’m watching is actually in 5.1? I use Netflix and HBO Now primarily with some Hulu (non live).

Thanks in advance for everyone’s help
Audio Mode: AUTO
HDMI: Dolby Digital Plus, DTS
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post #12019 of 12919 Old 11-03-2019, 10:42 AM
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Originally Posted by Red MC View Post
I just upgraded from a Roku 3 to Ultra. It is directly connected to a current gen Sony OLED, 65" A8G. I'm having a couple of issues with the Ultra:

1. If the Auto adjust display refresh rate option is enabled, I get HDCP errors every time the content changes, e.g every commercial, even though the refresh rate isn't changing. Not a huge deal, but I was hoping that I could send 24p content to my TV which I think should be better at motion interpolation.

2. Most SDR content looks dreadful. Color is over-saturated, there is a mild red push overall giving faces a pink tint, and pure reds are blown out into neon territory. There is also (IMHO) excessive sharpening and brightness/contrast enhancement. It looks like somebody switched my TV back into showroom mode. I suspected it was an overblown SDR to HDR conversion, but the same basic problems can be seen if I change the display type to 1080p TV.

Other sources are ShieldTV, Oppo 103, Panasonic UB820, and the TV's apps. The Roku and Panny are directly connected to the TV while the Oppo and Shield go through my Marantz 8801 (thus limited to HDMI 1.4). The Oppo, Shield, and Panny look great with SDR sources....

The Roku and TV's pps are unwatchable. The difference is much smaller with 4K HDR content, where they all look good.

Any idea how I can resolve this? Am I missing a setting?
The first point is a common one if you watch Apps with Commercials. The workaround is to turn refresh off which should not be an issue with the Sony's 120Hz panel.

The second is explained by your statement about how the Roku and Sony Apps have the same problems. Roku just does a video passthrough so you need to color tune your TV to your liking on the appropriate ports, Good luck & enjoy your Ultra.
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post #12020 of 12919 Old 11-03-2019, 11:06 AM
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I can live with the first problem, but not the second.

My Sony runs Android TV. So does my Nvidia ShieldTV. Same apps, but very different visual results.
My Roku 3 and Roku Ultra also have the same apps, but very different results.
The two Blu-Ray players are like controls in this comparison and they both look normal.

So I'm kind of stumped. Is this PQ normal, or did I get a defective unit?

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post #12021 of 12919 Old 11-03-2019, 12:04 PM
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I can live with the first problem, but not the second.

My Sony runs Android TV. So does my Nvidia ShieldTV. Same apps, but very different visual results.
My Roku 3 and Roku Ultra also have the same apps, but very different results.
The two Blu-Ray players are like controls in this comparison and they both look normal.

So I'm kind of stumped. Is this PQ normal, or did I get a defective unit?
I doubt the Roku Ultra or Sony Apps are defective. unlike the Roku 3, the Ultra is a 4K HDR unit doing HDR10. Again check that you are on an Enhanced port and double check your settings when using the Roku port or the Sony Apps. Chroma or HDR subsampling 4:2:0 is fine for streaming media.
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post #12022 of 12919 Old 11-03-2019, 12:54 PM
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I was on vacation when I read about Roku Ultra with OS 9.2 stuck in 1080p, no HDR. Couldn't check until I got home. I've had all the 9.2 updates, use auto display because I travel with my Ultra. And I no longer use an alternate screensaver. I checked and my TV is showing its native display at 4K 60p HDR.

I've been using the Roku logo rain screensaver (default with Roku OS 9.2) but some apps have their own screensaver, like Hulu their bouncing Hulu text. My Roku 4660 is still displaying HDR when expected on my Samsung JS9500 TV. Tested Netflix and Amazon Prime HDR.

As far as HDCP errors with framerate auto switching enabled, yes, I've seen those too. In 9.2 OS, they are momentary and don't seem to cause issues requiring a reboot as in the past with older Roku OS versions. I do believe this is improving though it's disappointing it still happens. Last I read on the issue, Roku was recommending shorter HDMI cable. I haven't tried that yet.

But has anyone noticed an improvement with Hulu app with framerate auto switching enabled? Random zoom appears to be resolved. As well as audio sync. I've been testing the clips with auto play enabled. Much improved. Hope this is finally resolved. I had even seen the random zoom in CBS All Access but that appears resolved too.

And once again, Roku Ultra bested my Fire TV 4K Stick on slow motel WiFi; no rebuffering with the Ultra. One oddity to report though. One of the days I sat with down my Roku to catch up on some sports, app exits, starts scrolling through app list, then remote finder starts sounding off. I thought someone must be paired with my Roku? So I did the same right back to let them know. Is this possible? How many remote channels are there available? Now I'm thinking, how can that even happen; isn't there a handshake that user completes? I paired my remote again but don't recall having to accept it? But had no further issues. Battery was 50%.

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post #12023 of 12919 Old 11-03-2019, 01:03 PM
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I can live with the first problem, but not the second.

My Sony runs Android TV. So does my Nvidia ShieldTV. Same apps, but very different visual results.
My Roku 3 and Roku Ultra also have the same apps, but very different results.
The two Blu-Ray players are like controls in this comparison and they both look normal.

So I'm kind of stumped. Is this PQ normal, or did I get a defective unit?
One issue I've had comes to mind. ATV4K and Roku Ultra plugging HDMI has been suspect for causing color tint push on my TV. Roku suggests unplugging all TV connections, including HDMI, unplug TV power and drain it with remote power on until LED is extinguished. Wait at least one minute. Replug TV connections with power being last. This should resolve any color tint push. My ATV4K does this more often than Roku Ultra.

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post #12024 of 12919 Old 11-03-2019, 02:18 PM
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Mine has stayed on 4K so far. Are you running a screensaver? I don’t. Wonder it that causes the Roku to check?
Yes I do run screensaver but I have an Oled so its good for protection. Wonder how that could make my display choice change?? real mystery

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post #12025 of 12919 Old 11-03-2019, 03:39 PM
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Hello looking for a ROKU device that supports FandangoNow, AppleTV plus, and Disney+
Does not have to be 4K. Not that familiar with roku. I have a fire stick 4K and a Apple TV 4K.
I need a roku device for these apps and a family member.

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post #12026 of 12919 Old 11-03-2019, 06:10 PM
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Hello looking for a ROKU device that supports FandangoNow, AppleTV plus, and Disney+
Does not have to be 4K. Not that familiar with roku. I have a fire stick 4K and a Apple TV 4K.
I need a roku device for these apps and a family member.
I have those other 2 devices you have also and the Roku Ultra 4660.

Roku has Fandango and if framerate is important, Roku HDR capable devices do that on all apps (when enabled) except it was removed from Netflix app.

I use my Roku Ultra more than my Fire TV 4K Stick. I think the Roku Ultra picture quality is on par with ATV4K.

The only apps I fault the Roku on is Netflix for the reason I gave earlier. And TV streaming apps; it can be slower than the ATV4K but navigates on-demand content fast enough. It has those apps you're looking for but honestly the whole experience with Apple TV app is only found on the ATV4K. The ATV4K is currently doing a better job at pointing me to subscribed content when searching. Roku may actually prefer to point content searches to its free ad sponsored content as a priority now. And not show other ways to watch.

What I don't like with my Fire TV 4K Stick is framerate matching is mostly only capable with Amazon apps. Within minutes of launching screensaver, my Fire devices will exit the app. It's also been faulted for not streaming music without skipping audio.

If voice commands are important, know that Google Assistant voice assistant in Roku is limited mostly to content search. Siri on ATV4K is limited too but at least it focuses on smart home and apps can extend voice commands to skipping or rewinding to user preference. Roku should consider that. I asked because I'm now seeing a Google response that voice skipping with an interval is not supported in this app. Roku support says app developers need to integrate this. Same is true for Fire and Apple but they have the advantage in voice capable apps.

Hard to beat the Fire TV 4KS on price sales but I believe the Roku devices are often found at half price, just doesn't seem as often.

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post #12027 of 12919 Old 11-03-2019, 06:50 PM
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Quote:
Originally Posted by bobbino421 View Post
Hello looking for a ROKU device that supports FandangoNow, AppleTV plus, and Disney+
Does not have to be 4K. Not that familiar with roku. I have a fire stick 4K and a Apple TV 4K.
I need a roku device for these apps and a family member.
I have those other 2 devices you have also and the Roku Ultra 4660.

Roku has Fandango and if framerate is important, Roku HDR capable devices do that on all apps (when enabled) except it was removed from Netflix app.

I use my Roku Ultra more than my Fire TV 4K Stick. I think the Roku Ultra picture quality is on par with ATV4K.

The only apps I fault the Roku on is Netflix for the reason I gave earlier. And TV streaming apps; it can be slower than the ATV4K but navigates on-demand content fast enough. It has those apps you're looking for but honestly the whole experience with Apple TV app is only found on the ATV4K. The ATV4K is currently doing a better job at pointing me to subscribed content when searching. Roku may actually prefer to point content searches to its free ad sponsored content as a priority now. And not show other ways to watch.

What I don't like with my Fire TV 4K Stick is framerate matching is mostly only capable with Amazon apps. Within minutes of launching screensaver, my Fire devices will exit the app. It's also been faulted for not streaming music without skipping audio.

If voice commands are important, know that Google Assistant voice assistant in Roku is limited mostly to content search. Siri on ATV4K is limited too but at least it focuses on smart home and apps can extend voice commands to skipping or rewinding to user preference. Roku should consider that. I asked because I'm now seeing a Google response that voice skipping with an interval is not supported in this app. Roku support says app developers need to integrate this. Same is true for Fire and Apple but they have the advantage in voice capable apps.

Hard to beat the Fire TV 4KS on price sales but I believe the Roku devices are often found at half price, just doesn't seem as often.

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Thanks I just need a roku for a family member to just be able to access certain content that they want to watch. All those other features are not important. Though I may get them a 4K version for future proofing later it will be connected to a “dumb” 1080 HD TV lol
So as long as those apps I mentioned are in there it may just replace the fire stick they already have!

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post #12028 of 12919 Old 11-03-2019, 08:13 PM
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Thanks I just need a roku for a family member to just be able to access certain content that they want to watch. All those other features are not important. Though I may get them a 4K version for future proofing later it will be connected to a “dumb” 1080 HD TV lol
So as long as those apps I mentioned are in there it may just replace the fire stick they already have!
If you want dead simple with a lot of Apps, such as the soon to be released Disney+ the Rokus are hard to beat. You may have read that Disney and Amazon are still fighting over Ad placement on the service which may affect when the FireTV gets Disney+. Along with my Rokus, I have ATV4Ks and FireTV4Ks. I would rate the Apples best followed by the Rokus if you don't need Dolby Vision. Also Roku has a simple to use Remote and Menu system.
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post #12029 of 12919 Old 11-03-2019, 09:52 PM
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HEY, isn't this a ROKU thread

I go plus 1 on ease of use for the ROKU but I rank it higher than the ATV4K (barring the need for DV). Hate the ATV remote and to me it has too many quirks in navigation.

Plus there's the cost difference! Yes, I own both. IF you chose ROKU get either an Ultra or a Stick+. I gave away my Stick as being marginal for use. I had issues with a couple apps for me. I use Utra's in "main rooms" and Stick+ in guest and infrequently used locations.

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If you want dead simple with a lot of Apps, such as the soon to be released Disney+ the Rokus are hard to beat. You may have read that Disney and Amazon are still fighting over Ad placement on the service which may affect when the FireTV gets Disney+. Along with my Rokus, I have ATV4Ks and FireTV4Ks. I would rate the Apples best followed by the Rokus if you don't need Dolby Vision. Also Roku has a simple to use Remote and Menu system.
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post #12030 of 12919 Old 11-04-2019, 08:26 AM
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I doubt the Roku Ultra or Sony Apps are defective. unlike the Roku 3, the Ultra is a 4K HDR unit doing HDR10. Again check that you are on an Enhanced port and double check your settings when using the Roku port or the Sony Apps. Chroma or HDR subsampling 4:2:0 is fine for streaming media.
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One issue I've had comes to mind. ATV4K and Roku Ultra plugging HDMI has been suspect for causing color tint push on my TV. Roku suggests unplugging all TV connections, including HDMI, unplug TV power and drain it with remote power on until LED is extinguished. Wait at least one minute. Replug TV connections with power being last. This should resolve any color tint push. My ATV4K does this more often than Roku Ultra.
Thanks for the suggestions. After annoying my family last night with a bunch of connection swapping, I found the problem and it was a case of PEBKAC. I didn't realize my new Sony TV maintains picture settings separately for SDR and HDR for each input and source, 10x combinations in my case. While I appreciate the flexibility, that feature isn't documented in the minimal printed manual or the web docs. I was swapping devices and inputs, performing resets, and generally getting more and more confused until I realized that. I set every combination to Cinema Pro and I'm getting close to equal results from all sources. Now I've just got to enter my custom settings ten times.

This is a relief because I prefer the Roku interface over the Android interface.
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