Originally Posted by Ken Ross
Your experience with DTVN mirrors mine. It's just too cumbersome relative to DirecTV. I called retention and you got a significantly better deal than I did. I should have had you negotiating for me.
What I will miss with DTVN, is the PQ. I do think it's a bit better than DirecTV.
While I've complained quite loud on this forum and to DirectvNow about their channel guide, Roku app, and a number of other "Cumbersome" features, I don't think it's really that cumbersome. I feel it's more of a learning curve.
For instance, calling up the "WHATs ON NOW" instead of the channel guide, USUALLY shows the most recent channels you've been watching. And it learns quite quickly. So, if I'm bouncing between 2 channels, I don't have to go to the channel guide. Just arrow down on a roku remote; or menu/back on an apple tv; and it brings up the What's on now. I arrow over a click or two to the other program and hit enter. This is just one example of learning to do something "DIFFERENT" than what we're use to.
Does that mean I'm happy and satisfied with the channel guide, last channel return, lack of direct channel selection, speed of the channel selection, etc... HELL NO. But as I'm biotching to directvnow, at least I can work around some of these things.
Also, I noticed that with my apple tv, Directvnow was quite fast at loading and changing channels. But with the Roku it was real slow. Someone mentioned they spoke (Chatted) with directvnow and they said they fixed something in the "Back End" and that it should be "Better". The poster said it was a little better. Many here seemed skeptical. They figured the "Chat person" didn't do anything. Well I did an experiment. Loading the app on roku took about 20 seconds with that stupid blue screen. Once loaded, changing channels from the time you clicked on it, took around 10-15 seconds. I rebooted the roku; uninstalled and reinstalled the app; etc. SAME ISSUE. I chatted with DirectvNow and they mentioned app and roku firmware issues. They said they would update the app to me and in about 30 minutes it should be better. No problem; I'll PLAY ALONG. 30 minutes later, turned on roku/tv. Went to roku update. It indeed DID update the Roku app. I tested it. Loading the app now only takes about 10 seconds. (Half the time). Selecting a channel averages around 6 seconds. About half the time.
So they are doing things and they are improving. They still have a lot more to go, but I've been on the Alpha and Beta side of projects for 40 years. Including helping to build a very successful VOIP Phone company. If you are a techno-geek and can have some patience, I think DirectvNow is going to surpass the others in the future. They already beat everyone else with channels. I believe they'll get their channel guide, DVR, Customer Service, and other things to the lead in the future.