Originally Posted by Sweetmeat
Question for those of you who have tried watching DTVN on your PC. It’s for someone else who I’m trying to help.
I’ve heard from the other person that the only supported browser is Chrome. I do not know that to be true by my own research as I’ve never looked.
Regardless, this person said that often times the video becomes very choppy, like frames are being lost.
Have you experienced that, and is there a fix?
Evidently, the internet connection is strong with good speed. They’re also using a high end gaming PC with a good video card, and the issue has existed on multiple PC’s all using the chrome browser.
Sent from my iPhone using Tapatalk
1st: Yes, Chrome is the only browser on PC's that technically work. On MAC, Safari browser works. That's it.
2nd: Choppy video. This is a very complicated topic. That usually means the individual has an internet or home network issue. Most people don't know that "LIVE Streaming TV" like DirectvNow, Sling, PS Vue, Youtube tv, etc. are LIVE STREAMING. They are DIFFERENT from Netflix, Amazon Prime, Hulu classic, etc. These are NOT Live Streaming TV. They are basically ON-DEMAND. They are fed from a single depository (There may be more than one server location, but you are connecting to one) and because they are On-Demand, CAN BE BUFFERED to as large of a buffer the distant end or your equipment can handle. As such, there's very little problem with choppiness, buffering, spinning wheel on screen, etc.
LIVE Streaming TV on the other hand, has MANY facets. It starts off at the main broadcaster. From there, it is collected by distributors. Once collected, it might be distributed to regional servers, gateways, etc. From those distributors, it is then fed and routed through your ISP and eventually to your location. This live streaming tv, cannot be buffered that much. Because it's live. Another way to see it is; you can stream buffered music, like I-Heart radio; disconnect your internet; and you'll hear it continue to play music for another 30+ seconds until the buffer is empty. BUT, if you were in a VOIP/IP phone call, Hangouts/Facetime, LIVE STREAMING call/conference, the second you lose internet, you get disconnected from the call.
Choppy tv, buffering, etc. is usually because you have high latency (Ping time) or high Jitter (The variance in Latency from high to low). This increases even more, once it hits your HOME Network, if your streaming device is on WIFI. WIFI will ADD even MORE latency and jitter than what was handed to you from your ISP. And there's other things that add latency and jitter; like your ISP's firewalls; your firewalls; VPN if you're using one, etc.
The first thing to check is to be on the network your streaming service is on. If it's on WIFI, test FROM that same WIFI. if you're using a roku ultra or Apple tv 4k using ethernet, then put a pc on that network, and do a speed test that ALSO TESTS latency and Jitter. Normal latency is anywhere UP TO around 100ms. GOOD Jitter, is ONLY up to around 10ms. If you start going higher, you're probably going to have issues. And in case you care, you'd RATHER HAVE 90-100ms Latency with 1ms to 4ms of JITTER; than to have 25ms of latency and 10-15ms Jitter. 2ms of jitter means, 90ms average latency is bouncing between 88-92ms latency. The jitter is the variance. 15ms of Jitter, would mean an average 90ms latency is bouncing between 75ms and 105ms. That is TOO MUCH bouncing around.
So, until we know what the individual's HOME NETWORK looks like as for performance, we can't tell. And again; you CAN'T Compare that netflix, hulu, amazon prime, etc. work fine. Those aren't LIVE STREAMING TV and as such, they are handled totally different.