Originally Posted by brentsg
I learned some interesting and not so good things.
I pre-paid for 3 months of DirecTV Now back in February so I could get the Apple TV deal and check out the DVR via beta (which I never got into). In March I "canceled" so I wouldn't forget and be billed again in May. DirecTV Now sent this e-mail: "Your DirecTV Now service has been canceled. But you can still enjoy your favorite live and on-demand channels until 05/20/2018 7PM EST."
So basically, it looked as it should be. I pre-paid for 3 months so I should be able to view 3 months, even if I removed their ability to bill me further (months down the road).
But my service was immediately terminated. I could log in, but I couldn't watch any content whatsoever. I tried contact them, which is when I found that I can't e-mail or call to speak with someone. There's allegedly a chat mechanism, but it works on none of my devices or browsers.. the link isn't there. I used Twitter, so they told me to DM them. I DM'd them only to be ignored repeatedly.. then they finally responded to instruct me to go to the web and use chat. This went on for a while, so their support sucks.
Finally I got this: "When an account is canceled it automatically cancels it right then. In order to gain access to your channels please click on the link below."
The link they sent was to sign up for continuous billing again, so basically I had to re-subscribe to use the remainder of the time that I pre-paid for. Basically the e-mail they send explaining that you can view until your pre-paid time expires is not true.
I'm 100% done with them for good at this point, but thought I'd post for others. I also filed a complaint with the FCC.
I mentioned earlier that I prepaid for the ATV4K and later cancelled without losing the prepaid period with DTVN promo.
I asked for $25 x 3 month discount and was given a redemption code to resume service with discount before it expired. In fact, I got into chat with my account while still pending cancellation and resumed to claim the code while chatting with support.
I'm nearly 2 months into this promo but decided to cancel today because my wife started her own account when I dropped Hulu Live TV beta with HBO promo. I see no reason to continue with a duplicate DTVN account so I cancelled today.
I don't need the remainder but when I cancelled, terms were clearly laid out: no prorated refund for remaining period, service continues until my prepaid period expires on June 2nd. I took a pic and got a confirmation email. Plus there's the same date on my account with a resume payment button.
Just wanted to note that policy hasn't deviated from what I experienced before and described in my quote earlier. I still had 1 month of promo left but that wasn't prepaid; my cancellation went as expected.
Not sure why your result was different unless you cancelled on next payment date? If not, my best wishes for resolution. DTVN cancellation appears ideal in layout and my experience; clear and concise.
I will say that Hulu support had to manually put a pending cancellation on my account to prevent loss of extended trial and avoid unwanted payment. Only account options was suspend for 12 weeks or cancel immediately as explained by support. That trial end/cancellation actually ended before midnight of support assisted cancellation date.
Long post but one more thing to add. Looks I'll still be able to test and provide feedback on DTVN beta but with 20 hours limited DVR, the wife will be the only user recording anything. I wouldn't insist on having and paying for PSVue but it's more of a model of I'm wanting in a DVR and the access plan, though skinny, still provides the bulk of channels I mostly use daily and want.
DTVN has most but not all and the beta DVR just isn't what I need to replace my suspended DirecTV account with DVR with. Enjoying PSVue so far but surprised ATV4K Siri skip/voice commands and Logitech skip, ffw/rw aren't supported on ATV. If scrub didn't work, that would be a deal-breaker.
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