Join Date: Apr 2003
Location: Cheyenne, Wyoming
Mentioned: 13 Post(s)
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Suggestion if signing up for directvNow
Well, I took the plunge to sign up with directvNow. I have a bit of advice for anyone if interested.
When you do the sign up process online, do NOT use the PayPal option to pay. I went through the whole process, click here for PayPal, redirected to PayPal, taken care of, took me back to the order form at Directv now, all looked good, and I pressed the submit button. That’s when the Shiite hit the fan.
Got an online message that there was a problem on directvNow side of the process. Please try again.
Well, a minute later, I get an email from PayPal saying I sent the money to directvNow. Obviously I don’t want to try the process again, because it would charge me again. DirectvNow doesn’t have a phone number listed, but they have an online chat. Ok, I’ll give it a try. I try and explain what happened. The guy in chat sees that I built an account with a user name that I gave him. I give him the PayPal transaction number and he says the payment hasn’t processed to them yet. No problem. I can live with that. I tell him my only concern is that because the online order didn’t process, when they do receive the payment, there won’t be an order to go against it. He says no problem. If it can process, it will go back to my PayPal account and I can “Do the order over again”. Ok, now I’m getting a little pi$$ed.
He says I need to wait 24-72 hours to see if the payment processes through. Again, I tell him I’m ok if the payment and service doesn’t start for a couple days, but there’s no order that’s been processed. Even he can’t see an order in the system. So I explain that without an order, they don’t know where to place the money against if they receive it, and they don’t know my account or address to ship the ATV4K or for service. Again, he says if that’s the case, they’ll simply refund the PayPal payment to PayPal.
So I say I want a phone number to call on Monday or Tuesday after their 24-72 hours. He says that’s not possible. They only do online chat support. After enough of me calling BS on this, but reassuring him that I’m not upset with him personally, he speaks with his manager and they take my phone number and promise to call me on a Monday.
For all I know, this will probably all work out ok. My suggestion however is, if you’re going to sign up, just use a regular credit card in the payment option. Don’t try and use PayPal. A credit card will most likely allow the order process to complete like it should. I used PayPal because I didn’t have my wallet on me at that moment, and thought PayPal is an insurance in case I have any billing problems. Worse comes to worse, I know PayPal will back me. They are real good about that. Just recommending people use their credit card and not the PayPal option.
The fact that they don’t have live people to talk to is also a turn off, but I can live with that.
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