Thank you for this post.
I just set the main box to 4k from Auto. I will see if it fixes the pulling out the cable issue.
I think, at one time, it was set to 4k, but the various software updates may have set it to Auto.
I have noticed that setting it to 4k, the channels change much faster. There is no negotiation of resolution, so the TV thinks it is always a 4k signal.
The following applies to Samsung TVs which are 4k and support HDR. Mine is a QNF6.
In short, when you turn on the TV and Layer 3 TV box, the Layer 3 TV box doe snot correctly negotiate the HDMI port, if it is set to HDMI UHD Color on the TV.
Apparently, the software changes no longer "wakes up" properly when the TV is set to HDMI UHD Color (This sued to work through April). If the setting is off, on the TV, then the main box negotiates the connection fine.
The choices, leave it on the TV settings, but that requires unplugging the HDMI cable from the Layer 3 box, and plugging it back in. This will cause, at least a Samsung TV, to refresh the HDMI port, which turns off HDMI UHD Color. Then, you have to go to teh Tv setting and turn it on again. The other choice, Turn HDMI UHD Color off, on teh Samsung TV, turn on teh Layer 3 TV box, and then turn on HDMi UHD Color. The third alternative, don't use HDMI UHD Color. Which means you are not getting HDR either.
The bottom line, Layer 3 TV Box will work with HDR (HDMI UHD Color), but whatever changes, which were made, since May, no longer negotiated the HDMI port setting properly.
One should not have to unplug an HDMI cable each time to watch TV. It is not good for the Layer 3 TV box or the TV. Especially when you have to do it while both are turned on.
One has to wonder if T-Mobile is forcing away Layer 3 customers, so they only have to support the G5 solution. Since they bought Layer 3 TV, they have created more problems, then fixing them Especially at least three, if not four, major outages. Not to mention, since April, I feel like I am beta tester.
Besides the HDMI issue. when tuning to a different channel, the new channel buffers a bit. Tuning back to the old channel for a couple seconds and back to the new channel, takes care of the buffer issue.
The one thing the haven't fixed, is that if a show is recording, and there is even the smallest network disruption (freeze for example), the recording is terminated. It happens less now, but it still can happen. Also, they usually push out updates between 1 AM and 3 AM MDT, and that will disrupt recordings in progress.
If there has been any positive change; they upped the timeout, before the units goes into sleep mode to two hours. They do not call it "Energy Saver" any more. But, you still cannot change the time out.
Layer 3/T-Vision is the only 4k live channel streaming service with really top of the line picture quality. Certainly better than cable and Satellite (unless you have the old school large dish). And 4k runs great on a 1 GB network. I guess I will be one of the last hold outs, when T-Mobil kills T-Vision. Hopefully, by then, there will be alternative providers with top level picture quality by then.
Originally Posted by JStigler
I had this issue with HDMI and pulling the cord. LG & Lite box. Been working for at least a year in 4k HDMI. CSR made some changes and HDMI came back. Setup changed from auto detect to 1080i & 4k I believe. Has been working since this change on the HDMI setup.