Originally Posted by spencer777
Channels back on Premium tv including Discovery. Could Omniverse be legit?
I've always believed they were probably legit, even if a bit unorthodox, which is why I signed onto them back in October. They had a very good channel line-up, including PBS, unique among live streaming services, and some nice and unique features on SkyStream, like the 7-day archive. And a price-point per channel that simply could not be beat. And, for the most part, over the past few months, I've largely been satisfied with their service.
What finally persuaded me to jump ship was not concerns over their legitimacy; it was real unease about their technical mastery of their product. It just seems that every little thing took forever. They added CBS News as a channel almost three months ago. Real nice and I immediately made the channel one of my favorites. And they then proceeded to botch CBS News' recordings and also their live stream, both of which remained messed up for quite a few weeks before everything was working properly. Yes, they succeeded in fixing it, and yes, both live stream and archives have been purring like a kitten for the past month. But the fact that it took them so long to get it all straightened out did not inspire confidence. They're in the middle of the same saga now with their new channel, NASA. Live stream is fine, archive is still not working and it's been almost three weeks. Their FilmBox channel has had an incorrect guide the entire time I've had the service, sometimes an hour early, sometimes an hour late, never where it should be. I've reported it repeatedly, and they even told me excitedly, one day that hey, it was fixed! So I checked and it wasn't fixed; it was now off by one hour in the opposite direction from where it had been the previous week. It just seems that all too often these folks leap before they look.
Another even better example of that was their biggest ongoing headache, from their viewpoint, which is their Roku app. When I signed on, they had one, a beta, which was not very good. O.K., fine, in a month or so it will be ready for prime time. Well, weeks after I started the service they rolled out their new version and Roku promptly took down their old one while not replacing it with the new one. Turns out Roku had not evaluated and signed off yet on their new version. A contact at the company generously sent me their new version, by way of demonstrating that they indeed knew what they were doing and they had good quality standards. And the new version was a mess, worse than the old one. It was obvious their software person, or persons, had praised this new version to the skies and my contact, or the people with whom he worked, had never even bothered to try it for themselves before bragging on it to others! They had confidently and generously given a $10 credit to those customers with Rokus during that first month when Roku killed their app, believing the new app would be available in weeks. Well, not surprisingly, Roku said there was no way they could accept the new app, and told them to go back to the drawing-board, which meant another month or two with no Roku app. Meanwhile they were stuck giving out these $10 monthly credits, a credit which they had simply assumed would only be necessary for that one month. Lack of foresight and the left hand not knowing what the right hand is doing seems to exemplify all too often what goes on there.
Yes, one could argue these are minor nitpicks, and I certainly did not leave the service because of them.
But this last debacle this last week persuaded me that, well-intentioned as they are, and with original and valuable concepts notwithstanding, they're simply not yet ready for prime time. I don't need to feel like my TV provider is going through a Perils of Pauline melodrama every other week. My TV provider should be one of the more stable elements in my life, there when I need it, and ever-available, like a big old fireplace. If it can't play that role in my life, it is failing its basic assignment; sorry.
I wish them the best going into the future. I continue to hope these are growing pains and that they will eventually get their act together. But I'm just not willing any more to live this drama with them. I've got enough drama in my own life, thank you!