Amazon Prime sound issues - AVS Forum | Home Theater Discussions And Reviews
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post #1 of 3 Old 03-21-2019, 05:06 AM - Thread Starter
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Amazon Prime sound issues

I have my Amp Yamaha RX-A770 and TV Sony XBR-75x850E and TV utilizing ARC connection on both TV an amplifier. Sound works using my cable box. Sound works using my 4K blu ray player. Sound does not work using Amazon or any app accessed from the TV, picture is fine - wired connection - do I need an HDMI/Ethernet cable?
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post #2 of 3 Old 03-22-2019, 10:07 AM
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"Sound does not work using Amazon or any app accessed from the TV, picture is fine"
"picture is fine" signifies you already have internet access, if no Ethernet cable plugged in, then it must be wifi. You're good from here.
For sound, make sure you are enabling ARC on BOTH devices, TV and AVR.
On the AVR, make sure you select the correct input for ARC.
Can't help much unless you get all the basic connections/setups done.
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post #3 of 3 Old 03-22-2019, 11:12 AM - Thread Starter
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Quote:
Originally Posted by tinhvo View Post
"Sound does not work using Amazon or any app accessed from the TV, picture is fine"
"picture is fine" signifies you already have internet access, if no Ethernet cable plugged in, then it must be wifi. You're good from here.
For sound, make sure you are enabling ARC on BOTH devices, TV and AVR.
On the AVR, make sure you select the correct input for ARC.
Can't help much unless you get all the basic connections/setups done.
Thanks for the reply
ARC enabled on both devices AVR and TV
Correct input for ARC

getting closer to thinking there is an issue with these 2 devices talking to each other.
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