So the "diagnosis tool" was a 5-100 grayscale sweep in 5% patterns when I told LG multiple times that the issue was at 1-4% grayscale. He connected to LG via his smart phone, so they could see the patterns via a livestream. They claimed everything was perfect looking, until I started to complain at their testing methods. At one point the LG rep was like "please tell the customer to leave the room" because he was refusing to allow me to show him my own 2-4% patterns that easily show the issue. I was furious that they called me a liar to begin with, then they wouldn't even let me properly show the issue. I refused to leave the room in my own house, obviously.
After I kept complaining, they did the sweep a few more times and saw "very minor" banding (at 15% lol?), and authorized the panel swap. I'm still pissed off that LG is simply calling me a liar over and over when my tech level far exceed the tech who came. The LG rep had to explain the difference between USB 2.0 and USB 3.0 when plugging in the "diagnosis tool". He had no clue how to use the TV, the LG rep would tell him to do something and I had to do it instead.
What's funny is they used the USB input settings (not my calibrated settings). These use 95 OLED light, when I use 35 OLED light. Dark edges and banding are severely reduced when running the TV ultra bright. They really are doing everything in their power to attempt to stop exchanges at this point.
Originally Posted by the_jaguar
My 65EF9500 had a lot of banding issues that I was enduring for the past 4 months - had been told by BB and in-store LG reps that the banding would go away after ~500 hours, which it didn't. The banding remained the same (I have posted pictures on this thread last week). After calling LG and lodging a complaint, their tech come over and verified that there was a bad case of banding and a little bit of the yellow piss stain issue too. I had a couple of phone calls with Charles and he approved my exchange to a 65E6P. I should have my new TV soon. The process was hassle free - I must say LG is doing the right thing here. I don't think there are many other companies that do right by their customers. I am looking forward to enjoying the new TV with minimal banding and uniformity issues.
Thanks for all the advice and help.
Seriously? They are refusing to upgrade me to an E6 until I go through this headache of an exchange process. Even after sending them pictures, they called me a liar (claimed I was attempting to "fool" them) when I suggested if I could just skip the repair and upgrade to the new model. I even offered $1000 to "upgrade" instead of panel swap.
Really wish there was a direct line to Charles.