LG 55EF9500 and 65EF9500 OLED Owners Thread - Page 812 - AVS Forum | Home Theater Discussions And Reviews
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post #24331 of 24629 Old 05-23-2018, 11:33 AM
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Quote:
Originally Posted by Stanton View Post
I don't have any part number details, etc., other than the fact that the board "turn" was done to prevent additional (future) failures. I got the idea that it was a part reliability issue, in that not every (early) board failed, but there was a much lower probability of a (later) board failing.
If you are set on repairing the TV, a proper diagnosis is the only way to insure you replace the correct board.

Unfortunately a large call-out and inspection charge has resulted in an engineer essentially having a guess - no tests were done at all. He wasn't even going to take the back off for a while, and only did so to photograph part numbers. The conclusion was that it is the panel itself.


They have suddenly found spare parts for the UK equivalent (identical?) model, having previously said there were none. The quoted price is £1900. They are saying that because the new part would be for a UK model, they can't guarantee it would work and the part cost would be totally non-refundable. I'm still unsure of the legality of this claim within the EU, will be trying AVForums. However, if that uncertainty about compatibility is realistic, this doesn't seem prudent at all. It may not even be prudent to pay that much for a old model at all. I will continue to chase LG and otherwise consider the option of a speculative main/TCON self-repair, since those parts seem to be under £100.


I do have a few questions, really looking for anyone with experience in the industry/self-repairs:
  1. how realistic is it that a panel/TCON for a nearly-identical model does not work? I am guessing that they are protecting themselves but if I'm wrong it's a big gamble. Mine is 55EF950V-ZA.AEUZLJG, the listed spares are for 55EF950V-ZA.AEKZLJG. I am trying to get the number of the actual part, which I have for mine already.
  2. how realistic is it that - contrary to the uncertainty about compatibility - they can be confident it's the panel after doing so little testing? the claim was that because some display corruption was shown before the failure, it must be the panel. to me that looked more like digital crashing behaviour.
  3. does blocky corruption etc sound like a panel issue to anyone? A couple of people suggested main/TCON board with a fair amount of confidence, and I do rememebr much earlier in the thread there were some (early) board replacements.
  4. I'm obviously against buying from LG again after this experience, but under the impression they are still #1 in OLEDs and not sure if other makers would behave any differently. What are the roughly comparable models from current product lines (LG or otherwise)? OLED55E8PLA maybe?
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post #24332 of 24629 Old 05-23-2018, 01:21 PM
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All the LG OLEDs per year have the same panel, so the C8 would be a better buy than the E8. The B7 may still be available where you are (it is in the US), at a significant discount vs. the C8, so consider that as well. It's last year's model but the improvements year over year are slight. There is also the Sony A1 (2017 panel) and A8 (2018 panel), and the Panasonic models and other manufacturers in Europe.

Don't replace the panel at 1900. That's more than enough to buy a better, newer OLED.
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post #24333 of 24629 Old 05-24-2018, 07:34 AM
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Originally Posted by sambrightman View Post
[*]I'm obviously against buying from LG again after this experience, but under the impression they are still #1 in OLEDs and not sure if other makers would behave any differently. What are the roughly comparable models from current product lines (LG or otherwise)? OLED55E8PLA maybe?[/LIST]
I'm on the fence about LG. I do love the TV and PQ. However... I have literally lost count at how many times they had to come out and repair it over and over for the same issue - random power shutdowns. I'm not kidding when I say it has to be close to 10 visits from the techs. That was a lot of time off from work, sitting around with a tech in my house!

I think they should have offered me a replacement TV. They probably stopped doing that thanks to all those knobs who gamed the system early on and got a new TV whether they deserved it or not.

Nonetheless, there was no charge for any of it even though it technically started happening after the official warranty ran out, i believe.

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post #24334 of 24629 Old 05-24-2018, 08:07 AM
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Originally Posted by dolfer View Post
I'm on the fence about LG. I do love the TV and PQ. However... I have literally lost count at how many times they had to come out and repair it over and over for the same issue - random power shutdowns. I'm not kidding when I say it has to be close to 10 visits from the techs. That was a lot of time off from work, sitting around with a tech in my house!

I think they should have offered me a replacement TV. They probably stopped doing that thanks to all those knobs who gamed the system early on and got a new TV whether they deserved it or not.

Nonetheless, there was no charge for any of it even though it technically started happening after the official warranty ran out, i believe.
You must have received a "lemon" because this has never happened to me and I've had the EF9500 since November of 2015. Yes, they should have replaced it.

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post #24335 of 24629 Old 05-24-2018, 10:35 AM
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Utterly ridiculous. Surely, those 10 tech visits/repair costs eclipsed the cost of a new TV.
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post #24336 of 24629 Old 05-26-2018, 10:27 AM
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Hey guys,
Wondering if anyone is seeing this similar issue. Sometimes I notice a quick stutter or flicker on the tv. It's not flashing just a quick stutter like a grainy black stutter on the screen. For a second or so. I have noticed it on my fire TV and on the netflix TV app. I never saw it when I had a roku.
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post #24337 of 24629 Old 05-26-2018, 11:36 AM
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Nonetheless, there was no charge for any of it even though it technically started happening after the official warranty ran out, i believe.
That's it right there........I bet LG regret;'s being nice and covering something that was out of coverage. You got lucky
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post #24338 of 24629 Old 05-29-2018, 09:47 AM
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That's it right there........I bet LG regret;'s being nice and covering something that was out of coverage. You got lucky
They should have no regrets at all! Because I promise you I would have cost them far more in sales than whatever they spent to fix my TV. I would have waged a long-lasting, spite-filled, multi-pronged attack both online and in-store.

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post #24339 of 24629 Old 05-30-2018, 06:18 PM
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The .70 update was available on my tv today but I’m hesitant to load it. Everything is working so well right now (ARC w/ Denon). I’m afraid to mess anything up. Has anyone discovered what this does yet? Thanks
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post #24340 of 24629 Old 05-30-2018, 06:49 PM
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The .70 update was available on my tv today but I’m hesitant to load it. Everything is working so well right now (ARC w/ Denon). I’m afraid to mess anything up. Has anyone discovered what this does yet? Thanks
That's interesting. What model is yours?
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post #24341 of 24629 Old 05-30-2018, 06:51 PM
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The .70 update was available on my tv today but I’m hesitant to load it. Everything is working so well right now (ARC w/ Denon). I’m afraid to mess anything up. Has anyone discovered what this does yet? Thanks
This is all it does
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post #24342 of 24629 Old 05-30-2018, 07:00 PM
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Thanks wxman, that’s kinda disappointing. Maverick, I have a ef9500.
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post #24343 of 24629 Old 05-31-2018, 04:43 PM
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Anyone have any suggestions for wall mounting? I can't find the mount for this anywhere. Is there any way to use a different brand mount than the official LG one? Thanks for any help.
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post #24344 of 24629 Old 06-01-2018, 09:00 AM
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Anyone have any suggestions for wall mounting? I can't find the mount for this anywhere. Is there any way to use a different brand mount than the official LG one? Thanks for any help.

With the non-standard bolt pattern you are kinda stuck using the LG made to match. For my setup I had to use a combination of a standard mount plus LG to get the clearance from a cabinet setup I have.
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post #24345 of 24629 Old 06-01-2018, 10:33 AM
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I have a new in box LG OTW150 wall mount but last time I mentioned it no one was interested.
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post #24346 of 24629 Old 06-01-2018, 10:37 AM
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That's because most folks aren't looking to buy a 3-year-old TV model.
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post #24347 of 24629 Old 06-01-2018, 06:02 PM
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I am interested pm sent.
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post #24348 of 24629 Old 06-04-2018, 01:26 AM
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Hi there,

I own a "55EF950V - ZA" model (Serial no. 601WRURNX4xx) from the netherlands, which is not turning on anymore. When I turn the device on using the remote, the LG logo is flashing for about a minute, before it turns off again, screen stays black all the time, no noise. Even if I unplug the TV after trying to turn it on, the logo still continues flashing. I loved that TV and it is very sad it is not functional anymore after about 2 years and 2 months.

I guess it is not the power supply or the display itself, so I was thinking in replacing the mainboard. Currently installed is EAX66685201 (with tuner EBL61560002). Now I was searching the internet, and also found parts from 2015 LG OLED TVs with part no. EAX66685201. Any idea if this will also fit this model, or if there are even "newer" board revisions which will fit?

Thanks and kind regards from germany,
Markus
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post #24349 of 24629 Old 06-04-2018, 01:30 AM
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Now I was searching the internet, and also found parts from 2015 LG OLED TVs with part no. EAX66685201.
Sorry, typo, I found devices with EAX66685201 and EAX66685202.
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post #24350 of 24629 Old 06-04-2018, 07:25 AM
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Hi there,

I own a "55EF950V - ZA" model (Serial no. 601WRURNX4xx) from the netherlands, which is not turning on anymore. When I turn the device on using the remote, the LG logo is flashing for about a minute, before it turns off again, screen stays black all the time, no noise. Even if I unplug the TV after trying to turn it on, the logo still continues flashing. I loved that TV and it is very sad it is not functional anymore after about 2 years and 2 months.

I guess it is not the power supply or the display itself, so I was thinking in replacing the mainboard. Currently installed is EAX66685201 (with tuner EBL61560002). Now I was searching the internet, and also found parts from 2015 LG OLED TVs with part no. EAX66685201. Any idea if this will also fit this model, or if there are even "newer" board revisions which will fit?

Thanks and kind regards from germany,
Markus
I agree with your analysis: it is most likely the Main Board (similar symptoms to mine 3 years ago).
While I can't very the part number (I didn't write mine down), I know they did a board update in late 2015...which could possibly be the -2 version.
If you can verify with LG, you can probably replace the board yourself.

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post #24351 of 24629 Old 06-04-2018, 07:54 AM
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Thanks for your reply, I now ordered a used, but tested, spare-part from UK. It is board EAX66685202, but with the same part no. as mine (EBT64032668), so I guess (hope!) it will fit and work. I will post an update, as soon as the part arrives and I was able to install it.
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post #24352 of 24629 Old 06-11-2018, 04:18 AM
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I use the Roku 4 for non-HDR content because it doesn't have HDR. You need a Roku Premiere or Ultra for 4k and HDR (I think the newer models might be called something else?). I have my Roku connected directly to AVR and not the TV.

The Amazon Prime app on the LG is as bad as ever with HDR content, slowing down and getting blurry every few minutes, and I've given up. Fortunately, Costco and Amazon have the Roku Ultra on discount now and I finally got that this weekend, and connected it via my AVR. Now enjoying Prime streaming of HDR / 4K programs with no issues at all using the Roku.



It also seems sound is more detailed in 5.1 with the Roku than via the LG's Amazon Prime Video app.
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post #24353 of 24629 Old 06-11-2018, 04:20 AM
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Where do I find the steps to disable or change the sensitivity of the energy-saving dimming of the 65EF9500? With low-light HDR 4K material, it kicks in and mucks up the image too often now, more than with other content. I'd like to turn it off or reduce its sensitivity so it doesn't interpret low-light scenes as inactivity.
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post #24354 of 24629 Old 06-11-2018, 07:02 AM
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Where do I find the steps to disable or change the sensitivity of the energy-saving dimming of the 65EF9500? With low-light HDR 4K material, it kicks in and mucks up the image too often now, more than with other content. I'd like to turn it off or reduce its sensitivity so it doesn't interpret low-light scenes as inactivity.
You must have access to the Service Menu...and understand the implied risk of doing so.
There are some model/year dependencies, but this thread should explain what you need to do.
I turned ABSL/ABL off almost 3 years ago and have had no IR/BI issues.

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post #24355 of 24629 Old 06-16-2018, 01:02 AM
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120 and 240v????

Hi All,

I just brought my 55ef9500 back from the US with me to UK. The websites etc mention that it is dual voltage but on the back of the TV it just says 120v 50-60Hz. Does anyone know if it truly is dual voltage? I don't really want to have it on a converter the whole time.... Any advice GREATLY appreciated!
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post #24356 of 24629 Old 06-16-2018, 06:26 AM
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Hi All,

I just brought my 55ef9500 back from the US with me to UK. The websites etc mention that it is dual voltage but on the back of the TV it just says 120v 50-60Hz. Does anyone know if it truly is dual voltage? I don't really want to have it on a converter the whole time.... Any advice GREATLY appreciated!
The Service Manual specifies an input voltage (110~240V, 50/60Hz), so it would seem that you could use it in Europe with the proper physical connector/adapter. If you decide to "take the risk", report back here for others to reference.

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post #24357 of 24629 Old 06-16-2018, 04:44 PM
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Hi All,

I just brought my 55ef9500 back from the US with me to UK. The websites etc mention that it is dual voltage but on the back of the TV it just says 120v 50-60Hz. Does anyone know if it truly is dual voltage? I don't really want to have it on a converter the whole time.... Any advice GREATLY appreciated!
You can replace your power cord with a Euro cord. That would be better than an adapter I would think. The cord disconnects from the board inside the tv. I'm betting if you search around you can find some parts over there in the uk from damaged televisions.

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post #24358 of 24629 Old 06-17-2018, 07:30 AM
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Dim when playing 4K sources

Hello - just a couple questions about my 65EF9500:

1. Why does the picture look so dim when playing 4K sources? Do I need to calibrate it better for 4K signals?

2. When I play HDR content the "HDR is enabled" pop-up comes on in the upper-right corner, but I think it's not really HDR for some reason - it's never wowed me like I thought it would. I'm using this HDMI over Cat6 device: https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

According to the reading I've done, I don't think it supports the REC2020 (10 bit) color space I need to do HDR. So if that's the case, I'm not sure why the TV still thinks it's getting an HDR signal.

Would this device provide what I need?

https://www.amazon.com/AV-Access-Ext...ords=4KEX70-H2

Last edited by dmfreck; 06-17-2018 at 07:33 AM.
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post #24359 of 24629 Old 06-17-2018, 07:43 AM
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Quote:
Originally Posted by dmfreck View Post
Hello - just a couple questions about my 65EF9500:



1. Why does the picture look so dim when playing 4K sources? Do I need to calibrate it better for 4K signals?



2. When I play HDR content the "HDR is enabled" pop-up comes on in the upper-right corner, but I think it's not really HDR for some reason - it's never wowed me like I thought it would. I'm using this HDMI over Cat6 device: https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1



According to the reading I've done, I don't think it supports the REC2020 (10 bit) color space I need to do HDR. So if that's the case, I'm not sure why the TV still thinks it's getting an HDR signal.



Would this device provide what I need?



https://www.amazon.com/AV-Access-Ext...ords=4KEX70-H2


I would suggest to make sure deep color is enabled for the hdmi input and try playing around with the dynamic contrast picture setting when watching an hdr movie. You could also try wide color setting. Hope this helps.
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post #24360 of 24629 Old 06-17-2018, 07:53 AM
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Quote:
Originally Posted by dmfreck View Post
Hello - just a couple questions about my 65EF9500:

1. Why does the picture look so dim when playing 4K sources? Do I need to calibrate it better for 4K signals?

2. When I play HDR content the "HDR is enabled" pop-up comes on in the upper-right corner, but I think it's not really HDR for some reason - it's never wowed me like I thought it would. I'm using this HDMI over Cat6 device: https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

According to the reading I've done, I don't think it supports the REC2020 (10 bit) color space I need to do HDR. So if that's the case, I'm not sure why the TV still thinks it's getting an HDR signal.

Would this device provide what I need?

https://www.amazon.com/AV-Access-Ext...ords=4KEX70-H2
Try turning on Dynamic Contrast. Start with Low and go up to Medium if it still seems dim to you.
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