I think this might be an important post for people who are thinking about buying the c6, although I'm not sure if the administrator will allow this to be read. In discussing this subject, I will not post the names of any businesses, and will hope that a generic description of my thinking will be allowed here.
I'd like to buy the 65" c6, perhaps for the same reasons that others may be considering it. It's apparently the last of the 3D models, seems to display a great OLED picture, and can be economically priced, depending on where you shop. But letters occasionally appear in this forum that lead me to believe that I'd be very wise to shop at a retailer who will allow a full refund of the purchase price in case of dissatisfaction. This matters to me, because I've never been able to see the c6, only the b6, and I've never been allowed to view anything but demo loops.
With the above in mind, I will list three retailers (#1
) , listing their prices and customer satisfaction policies. After that I will give my opinion of what I'd like to do, and then ask readers here to be kind enough to offer any advice and opinions they would want to. For the record, all of these retailers have the highest rating possible for customer satisfaction. I've purchased from all of them at one time or another, and I've had only the best buying experience.
-- Total purchase price (USD): $3,743.93. This store offers a 15-day money-back or exchange guarantee, with no conditions. If I try out the c6 and don't like it, I can return it with no money lost.
-- Total purchase price: $2,999.00. They offer a 30-day customer satisfaction tryout period. To return the TV, however, will cost me about $150.
-- Total purchase price: $2,650.00. At that price they will not allow returns. If problems develop with the TV it is the responsibility of LG to work with the customer to resolve issues. For those people who want to keep the TV, this is exactly the same policy as followed by all other retailers. I can easily understand prohibiting returns in this case, as there would be too much of a risk of financial loss at the prices they charge if they were forced to try to sell used merchandise.
With the above scenario in mind, I've crossed off store #1
immediately. But I've hardly ignored them. I've purchased numerous hardware and software items from them, and will in the future, but in this case it's a no-go. If I choose store 2, rather than 3, I will pay an extra $349 if I keep the TV. I don't mind losing money to return it, but keeping it will make me feel a bit uncomfortable, although probably only for a while.
As for store #3
, I bought a TV from them on one occasion and had prompt delivery and the best white-glove service possible. I would have bought from them immediately in this case, but I just haven't been able to test out the TV, and regard blind buying on this item as too risky.
My plan: I would like to call the salesperson at store #2
after hours, leaving a message that I would agree to pay $2,850. This probably wouldn't work, but I'd give it a shot. If that failed, and I was left with no way to purchase with any kind of customer reassurance of satisfaction, I think I'd just keep my 3D LED TV for another three years.
By all means, if you wish to weigh in on this and give me your advice and opinion, please feel free to do so. Thanks for all responses.