2016 LG OLED 65G6P and 65E6P Owners Thread - Page 135 - AVS Forum | Home Theater Discussions And Reviews
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post #4021 of 21939 Old 05-17-2016, 11:17 AM
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Originally Posted by boosteddub69 View Post
My goodness....I started cringing at the 1:20 mark
On what?
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post #4022 of 21939 Old 05-17-2016, 11:18 AM
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Originally Posted by drewTT View Post
You can man handle it, just ask this dude.

https://www.youtube.com/watch?v=lNo3KrvS9ys
You know what's sad? That TV probably works flawlessly when many owners had that exact same model and had to exchange multiple times before getting refunded due to issues. I facepalmed hard here:

Put the entire TV's weight on the power button, then flips it and sets it down the long way on hard wood floor. Just wow. Also, what's with the box/packaging? Has to be a used/refurb TV.

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post #4023 of 21939 Old 05-17-2016, 11:19 AM
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Originally Posted by macmane View Post
On what?
Sorry...on the YouTube video of the very excited young man unboxing his 65" EF by himself...he certainly man-handled that set. It was in the post above mine.
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post #4024 of 21939 Old 05-17-2016, 11:22 AM
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Originally Posted by Tyrindor View Post
You know what's sad? That TV probably works flawlessly when many owners had that exact same model and had to exchange multiple times before getting refunded due to issues. I facepalmed hard here:
https://youtu.be/lNo3KrvS9ys?t=133

Put the entire TV's weight on the power button, then flips it and sets it down the long way on hard wood floor. Just wow. Also, what's with the box/packaging? Has to be a used/refurb TV.
His excitement quickly waned after he turned it on and saw the massive vignetting.
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post #4025 of 21939 Old 05-17-2016, 11:28 AM
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Originally Posted by wxman View Post
His excitement quickly waned after he turned it on and saw the massive vignetting.
The TV is packaged like a used TV. The TV went straight into WebOS instead of initial start up. I don't know german, but why would someone even do an unboxing video of a used TV? Wouldn't be surprised if this guy wasn't aware it was a store return.

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post #4026 of 21939 Old 05-17-2016, 11:32 AM
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Originally Posted by Tyrindor View Post
The TV is packaged like a used TV. The TV went straight into WebOS instead of initial start up. I don't know german, but why would someone even do an unboxing video of a used TV? Wouldn't be surprised if this guy wasn't aware it was a store return.
My guess it's a review sample being passed around.
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post #4027 of 21939 Old 05-17-2016, 11:32 AM
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Originally Posted by wxman View Post
His excitement quickly waned after he turned it on and saw the massive vignetting.
lol

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post #4028 of 21939 Old 05-17-2016, 12:11 PM
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Apparently "Sh*t" is a universal word.

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post #4029 of 21939 Old 05-17-2016, 12:28 PM
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Finally got my 1st white flash today. I wouldn't really call it a flash. It looked a lot like a white frame being inserted for a split second. I just gave LG VIP a call about it. The person I spoke to said they never heard of it happening. They said they would escalate it up to the product team and get back to me. I also told them about the Roku 4 hdcp 2.2 error. They have my phone number and said someone would get back to me. I'll wait and see. ...
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post #4030 of 21939 Old 05-17-2016, 12:29 PM
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Originally Posted by nSchmidt7 View Post
Definitely a two person job. I owned a 55 inch EF and I could handle that on my own. The 65 inch e6p though, no way haha
Just keep the top two pieces of foam on (and of course the protective sleeve over the whole screen) and lift it from the middle of the top foam and the stand, tilting it backwards. As long as you can list 70 pounds, this will distribute the small portion of the weight balanced at the top of the screen across a large section of the backing glass. It's quite secure.

Similarly, when laying the screen flat to put the stand on, do more or less what the instructions state, but lower the screen carefully while holding the two side pieces of foam from the center, behind the screen. I actually found this step a little more precarious without a helper than getting the TV up from the floor to it's stand. Proper placement of foam is key so the screen doesn't land on any one spot, but lays down on a large bed of foam in several spots simultaneously.
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post #4031 of 21939 Old 05-17-2016, 12:31 PM
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Originally Posted by joez7700 View Post
Finally got my 1st white flash today. I wouldn't really call it a flash. It looked a lot like a white frame being inserted for a split second. I just gave LG VIP a call about it. The person I spoke to said they never heard of it happening. They said they would escalate it up to the product team and get back to me. I also told them about the Roku 4 hdcp 2.2 error. They have my phone number and said someone would get back to me. I'll wait and see. ...
I agree, it didn't look like a flash, and only lasted milliseconds.

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post #4032 of 21939 Old 05-17-2016, 12:38 PM
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I just got off the phone with VIP support (on a completely unrelated note), I asked about the white flashes since they'll be sending me a new E6 soon. He ensured me that the white flashes ARE firmware related, and were actually caused by a firmware update that has since been pulled. He immediately knew what I was talking about, and said the issue is currently being investigated as a high priority issue.

I'm not sure if this is correct because looking at this thread people were having this issue before that pulled firmware was even posted.
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post #4033 of 21939 Old 05-17-2016, 12:41 PM
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Originally Posted by wxman View Post
The problem if it's a faulty module, and this is the first LG heard of it, then these modules will be in inventory for months as they are still using them in production. 603, 604 and 605 models for sure. Of course, the only one who told you it could be the module was the local tech, and not LG itself. Otherwise, LG is going to have a massive amount of repairs to do, or full replacements. If it's a bad module, then the flashes will become more frequent with time as it fails. Your tv will be a strobe machine.
Yea LG better get ready for a massive recall if it's hardware related because I think everyone is getting that flash!

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post #4034 of 21939 Old 05-17-2016, 12:44 PM
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Originally Posted by Tyrindor View Post
I just got off the phone with VIP support (on a completely unrelated note), I asked about the white flashes since they'll be sending me a new E6 soon. He ensured me that the white flashes ARE firmware related, and were actually caused by a firmware update that has since been pulled. He immediately knew what I was talking about, and said the issue is currently being investigated as a high priority issue.

I'm not sure if this is correct because looking at this thread people were having this issue before that pulled firmware was even posted.
This is both encouraging and confusing. I guess I'll take the wait-and-see approach with this. Thanks for the update!
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post #4035 of 21939 Old 05-17-2016, 12:48 PM
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Originally Posted by Tyrindor View Post
I just got off the phone with VIP support (on a completely unrelated note), I asked about the white flashes since they'll be sending me a new E6 soon. He ensured me that the white flashes ARE firmware related, and were actually caused by a firmware update that has since been pulled. He immediately knew what I was talking about, and said the issue is currently being investigated as a high priority issue.

I'm not sure if this is correct because looking at this thread people were having this issue before that pulled firmware was even posted.
From what ive read people are getting it on the new firmware that was just posted and on the prior firmware also.....
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post #4036 of 21939 Old 05-17-2016, 12:51 PM
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Originally Posted by Tyrindor View Post
I just got off the phone with VIP support (on a completely unrelated note), I asked about the white flashes since they'll be sending me a new E6 soon. He ensured me that the white flashes ARE firmware related, and were actually caused by a firmware update that has since been pulled. He immediately knew what I was talking about, and said the issue is currently being investigated as a high priority issue.

I'm not sure if this is correct because looking at this thread people were having this issue before that pulled firmware was even posted.
Yet they still have the latest FW on their LG support page. They probably got a few calls after the FW was posted, and assumed it was the latest FW. The quickest way for them to prove it one way or another, is to use an older FW and rename it to a new FW, and see if that fixes it.

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post #4037 of 21939 Old 05-17-2016, 12:57 PM
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Originally Posted by chaos215bar2 View Post
Just keep the top two pieces of foam on (and of course the protective sleeve over the whole screen) and lift it from the middle of the top foam and the stand, tilting it backwards. As long as you can list 70 pounds, this will distribute the small portion of the weight balanced at the top of the screen across a large section of the backing glass. It's quite secure.

Similarly, when laying the screen flat to put the stand on, do more or less what the instructions state, but lower the screen carefully while holding the two side pieces of foam from the center, behind the screen. I actually found this step a little more precarious without a helper than getting the TV up from the floor to it's stand. Proper placement of foam is key so the screen doesn't land on any one spot, but lays down on a large bed of foam in several spots simultaneously.
It's funny what works for some doesn't work for others, lowering the screen to put the stand on was no problem. I've learned to be patient and it paid off, my wife came home and helped me lift the screen and put it on the TV stand. I have to stay disciplined and finish my work from home day before I start playing around with it too much. I've only powered it on and plugged in my UHD player, I must say it looks good so far.
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post #4038 of 21939 Old 05-17-2016, 12:57 PM
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Yea LG better get ready for a massive recall if it's hardware related because I think everyone is getting that flash!
Yea, because not only does it affect G and E models, it will most likely affect C and B models currently being assembled. The thing that confuses me is the E and G have different FW, yet is occurring on both. Of course, the FW probably shares 95% of the same coding.

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post #4039 of 21939 Old 05-17-2016, 12:57 PM
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Yet they still have the latest FW on their LG support page.
My guess is they pulled some newer firmware immediately, and confused the firmware release with high call volumes regarding the issue around the same time period. EDIT: I see you edited and think the same thing.

In my eyes, the best case it's firmware. In the worst case, it will require a board to be swapped - which is a very fast and easy repair. I don't see it needing a full panel swap like many of us had to go through with our EG9600/EF9500s. I am not too worried.
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post #4040 of 21939 Old 05-17-2016, 01:02 PM
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The white flash is a millisecond type thing for me too, and occurs probably once or twice a night. Seems pretty consistent with what everyone else is reporting. I received new firmware last week, and the white flashes are unchanged. They're still occurring, but with no more or less regularity.

I've already mentioned it to the guy who is taking care of my crooked panel, but I'm not sure if he logged it with his guy at LG. We were both more concerned with the jailbars left and right of center. I should know more later in the week, and I'll be sure to bring up the flashing again.

Lots of minor annoyances for me, but nothing too dramatic:

-Loss of picture when switching back to my AVR input from the UHD player. I'm thinking this has something to do with going from native/upscaled 4K back down to 1080p. It happens every time I switch from my UHD Player (HDMI 2) back to my Tivo (AVR on HDMI 1.) The TV says no signal is found. Requires an input toggle, then all is well.
-White flashes
-Roku 3 requires "high" black level on the TV, never had this issue with any other set prior to the G6.

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post #4041 of 21939 Old 05-17-2016, 01:03 PM
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Originally Posted by Tyrindor View Post
My guess is they pulled some newer firmware immediately, and confused the firmware release with high call volumes regarding the issue around the same time period. EDIT: I see you edited and think the same thing.

In my eyes, the best case it's firmware. In the worst case, it will require a board to be swapped - which is a very fast and easy repair. I don't see it needing a full panel swap like many of us had to go through with our EG9600/EF9500s. I am not too worried.
I agree. I would not go through and exchange right now with your retailer. You will end up getting stock with the same module, if indeed it is hardware.

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post #4042 of 21939 Old 05-17-2016, 01:05 PM
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The white flash is a millisecond type thing for me too, and occurs probably once or twice a night. Seems pretty consistent with what everyone else is reporting. I received new firmware last week, and the white flashes are unchanged. They're still occurring, but with no more or less regularity.

I've already mentioned it to the guy who is taking care of my crooked panel, but I'm not sure if he logged it with his guy at LG. We were both more concerned with the jailbars left and right of center. I should know more later in the week, and I'll be sure to bring up the flashing again.
If the module was going bad, the flashes would increase in frequency, until it failed.

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post #4043 of 21939 Old 05-17-2016, 01:10 PM
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I too have occasional white flash, which have occurred when watching Netflix via the LG app, and HBO Now via the Apple TV(HDMI 2). Oddly enough, I've done a lot of gaming on PS4 since receiving the TV and have never had the flash while playing games (this is again over HDMI 2). I'll call them tonight to at least log a concern/open a case.
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post #4044 of 21939 Old 05-17-2016, 01:11 PM
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-Roku 3 requires "high" black level on the TV, never had this issue with any other set prior to the G6.
That issue is related to the Roku 3 using RGB full. I would bet the tv is not recognizing that properly and should use Auto black level, which should use high. I remember this because I had this issue on my Samsung F8500 plasma. I had to manually adjust black level on the tv to get it correct.

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post #4045 of 21939 Old 05-17-2016, 01:15 PM
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I too have occasional white flash, which have occurred when watching Netflix via the LG app, and HBO Now via the Apple TV(HDMI 2). Oddly enough, I've done a lot of gaming on PS4 since receiving the TV and have never had the flash while playing games (this is again over HDMI 2). I'll call them tonight to at least log a concern/open a case.
I have not noticed any flashes while watching DirecTV, but once while watching blu ray. Curious if it's related to color space the devices and apps might be using. Is it occurring with 4:4:4 or 4:2:2? Would this cause the brief flashes as the tv upscales to 4K? I wonder if DirecTV is using RGB limited and why I don't see flashes. Perhaps I should set my OPPO to rgb limited instead.

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Last edited by wxman; 05-17-2016 at 01:51 PM.
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post #4046 of 21939 Old 05-17-2016, 01:16 PM
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Originally Posted by wxman View Post
That issue is related to the Roku 3 using RGB full. I would bet the tv is not recognizing that properly and should use Auto black level, which should use high. I remember this because I had this issue on my Samsung F8500 plasma. I had to manually adjust black level on the tv to get it correct.
Interesting. I wonder why the TV isn't properly recognizing it. I have the Roku running through my AVR, but that's exactly where it's always been. The only change was the G6.
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post #4047 of 21939 Old 05-17-2016, 01:51 PM
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post #4048 of 21939 Old 05-17-2016, 02:04 PM - Thread Starter
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post #4049 of 21939 Old 05-17-2016, 03:02 PM
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I have had it happen once - while watching Dish. As has been said before, the flashes seem to be irregardless of input, and even happen with on-tv (native) content.
In the 2 weeks I had the TV it's happened 'just' twice. Still, annoying.

My replacement set is coming on friday now; I actually replaced the E (defective FRP - I had the bad 3D crosstalk at the top) for a G, as that one was readily in stock. I am hoping this one is 'good'...!

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I have only seen it once and it happened very fast. Milliseconds at most. Could have beeb content related on a blu ray. Have never seen it while watching DirecTV.
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post #4050 of 21939 Old 05-17-2016, 03:04 PM
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I have had it happen once - while watching Dish. As has been said before, the flashes seem to be irregardless of input, and even happen with on-tv (native) content.
In the 2 weeks I had the TV it's happened 'just' twice. Still, annoying.

My replacement set is coming on friday now; I actually replaced the E (defective FRP - I had the bad 3D crosstalk at the top) for a G, as that one was readily in stock. I am hoping this one is 'good'...!

D
To be honest I think most if not all have a flash to some degree wether g or e but the b is what I'm intrigued about as to if it will have it or not. I haven't heard anything about the c either
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