Originally Posted by Y2JDMBFAN
Were they able to fix it?
The rep on chat (make sure you chat) did see I had the 2 UHD plan. I just keep saying that i needs to be fixed. He asked me when that happened, I said just like right now.
Then he puts me on hold and comes back with a different story, saying the 2 UHD plan does not exist it was plan that never came out. I keep telling him that my account is grandfathered.
here they final words.
No problem, I appreciate that you are holding with me. I will leave this very clear, and it's up to you if you don't want to pay attention to me, but I promise we are being completely honest with you. I will get the facts straight first: You are right, you did have the 2 screen + UHD-quality plan. We have accepted that you had that plan, you don't need to argue about that, we really checked it man and it's true. The thing is that, this plan was never intended for us to be launched, it was a mistake. We originally launched the 4 screens + UHD quality. And it was completely an error that you had the other plan. However, it's great that you had it for several years! What happens is this: First, we never wanted to launch this plan. And second, it doesn't matter if your account was grandfathered, we would also like to have an account set the same price forever but due to how business work (Inflation, changes in the licence prices and so on) make this not possible to keep the price, this can't be done; you should know it's not good business if we always kept the same price even if our cost goes up. This time the system allowed me to put the price again and the plan again, but there is no guarantee it will stay for long and I want you to be aware of this, so the best decision can be taken in advance; misleading our members is the last thing we want to do. Even though you have been rude at me and didn't listen to what I have to say, I will gladly tell you in summary the situation: we have been able to change the plan this time, but if it changes again, I am sorry to tell you that it can't be changed back again as it was not intended like this by us, and if you want me to I can also refund you the two dollars of difference on this last charge you got, I have to tell you that there's no way to keep the "grandfathered" price guarantee if it gets changed again in the future, we kept it for more than two years.