Burn-in worries on 2016 LG OLED - Page 14 - AVS Forum | Home Theater Discussions And Reviews
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post #391 of 439 Old 08-05-2018, 10:19 AM
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Originally Posted by no1special View Post
Honestly, yes, I think 50 for OLED light is still too high when displaying the same yellow/orange/red static elements in the same locations on the screen for hundreds of cumulative hours. Our BI happened at OLED Light 60 after about 4 hours of MSNBC a day over about 6 months. That's on a B6. Our case was very much in line with what other B6 owners with BI have reported in terms of total cumulative hours and OLED light levels.


I'd suggest for bright yellow/orange/red static elements on screen, to lower that OLED light even more, as low as possible. The more you lower it, the more total hours those static elements can be displayed before they start showing signs of burn-in.


When playing/watching at night, it helps to turn off all room lighting, so that when you turn the OLED Light level down, the TV will appear brighter (than with any room lighting on).
We have a 2016 LG B6 and our experience with "Burn In" is identical to yours. Six months of 3-4 hours a day viewing MSNBC and the red and yellow of the NBC peacock color palette is burned into the screen. LG is well aware of their problem and has implemented circuitry into their newest OLED sets to recognize bright static elements and reduce their intensity. It will be interesting to see if this proves to be effective in preventing burn in.
We have Comcast Xfinity cable which will overlay a transparent (opacity adjustable in settings) light grey panel over the bottom 20% of the screen when the "Xfinity" menu button has is pushed. This effectively mutes the intensity of the logo and news banner on the bottom of the screen, but still allows one to read the banner and other info displayed.


To those with an OLED who believe they have zero burn in after many hours of use, I would suggest displaying a uniform all red, orange, magenta, or yellow display, which they can find on YouTube under test screens, and see if anything is noticeable. Some will be receive an unpleasant surprise.


Yes, the OLED picture is fantastic but if we could do it over again, we would buy a Sony high end LCD or Samsung QLED,
sacrificing up some picture quality to avoid burn in.
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post #392 of 439 Old 08-05-2018, 10:53 AM
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In 2016, the Samsung QLED at the time would have represented more than just some PQ loss, though the latest model(s) are purportedly improved. I do periodically check full red slides, half-expecting some Amazon Prime or Youpube icons to have left their mark. Fortunately, there is nothing at 4k+ hours.
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post #393 of 439 Old 08-05-2018, 12:25 PM
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Quote:
Originally Posted by stevesiu View Post
We have a 2016 LG B6 and our experience with "Burn In" is identical to yours. Six months of 3-4 hours a day viewing MSNBC and the red and yellow of the NBC peacock color palette is burned into the screen. LG is well aware of their problem and has implemented circuitry into their newest OLED sets to recognize bright static elements and reduce their intensity. It will be interesting to see if this proves to be effective in preventing burn in.
We have Comcast Xfinity cable which will overlay a transparent (opacity adjustable in settings) light grey panel over the bottom 20% of the screen when the "Xfinity" menu button has is pushed. This effectively mutes the intensity of the logo and news banner on the bottom of the screen, but still allows one to read the banner and other info displayed.


To those with an OLED who believe they have zero burn in after many hours of use, I would suggest displaying a uniform all red, orange, magenta, or yellow display, which they can find on YouTube under test screens, and see if anything is noticeable. Some will be receive an unpleasant surprise.


Yes, the OLED picture is fantastic but if we could do it over again, we would buy a Sony high end LCD or Samsung QLED,
sacrificing up some picture quality to avoid burn in.
Nothing on my E7 - my E6 had a minor icon.

My E7 though has played nothing but video games on it and I have no burn-in.
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post #394 of 439 Old 08-05-2018, 06:19 PM
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Originally Posted by Dabois09 View Post
Nothing on my E7 - my E6 had a minor icon.

My E7 though has played nothing but video games on it and I have no burn-in.
If you watch little if any programming with logo IDs and news banners, you can avoid burn in. Doing nothing but playing video games with no bright static elements should avoid Burn In. Buy a cheap lcd set for cable news and other programs with banners and channel Id's. Save the OLED for, gaming, Blue Ray and streaming movies on Netflix, Amazon, Hulu , "On Demand" cable, HBO, Showtime , etc. No problem with gaming as long as bright static elements don't remain for a long period of time; but remember the wear on the phosphors is cumulative. A static element for an hour a day for 12 months or 3 hours a day for 4 months degrades the phosphor element the same amount.

We don't need outstanding blacks, true vibrant color, and the best picture available for news channels and ordinary programming like CNN, CNBC, Fox News, HGTV, Discovery, AMC, Nat Geo, or 50 other channels we often watch. A much cheaper LCD will do the job.

However, for movies (streaming or Blue Ray), concerts, and sports programming like Masters golf, the World Series, and the Super Bowl, we want the OLED. So I guess we need another tv so we can baby are beloved OLED.

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post #395 of 439 Old 08-06-2018, 03:44 PM
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Originally Posted by video_analysis View Post
In 2016, the Samsung QLED at the time would have represented more than just some PQ loss, though the latest model(s) are purportedly improved. I do periodically check full red slides, half-expecting some Amazon Prime or Youpube icons to have left their mark. Fortunately, there is nothing at 4k+ hours.

Just to be clear, that's 4k+ hours of total TV usage, not 4k+ hours of any specific static icon, channel logo, or game HUD, displayed on screen, correct?

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post #396 of 439 Old 08-06-2018, 06:21 PM
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Quote:
Originally Posted by stevesiu View Post
We have a 2016 LG B6 and our experience with "Burn In" is identical to yours. Six months of 3-4 hours a day viewing MSNBC and the red and yellow of the NBC peacock color palette is burned into the screen. LG is well aware of their problem and has implemented circuitry into their newest OLED sets to recognize bright static elements and reduce their intensity. It will be interesting to see if this proves to be effective in preventing burn in.
We have Comcast Xfinity cable which will overlay a transparent (opacity adjustable in settings) light grey panel over the bottom 20% of the screen when the "Xfinity" menu button has is pushed. This effectively mutes the intensity of the logo and news banner on the bottom of the screen, but still allows one to read the banner and other info displayed.


To those with an OLED who believe they have zero burn in after many hours of use, I would suggest displaying a uniform all red, orange, magenta, or yellow display, which they can find on YouTube under test screens, and see if anything is noticeable. Some will be receive an unpleasant surprise.


Yes, the OLED picture is fantastic but if we could do it over again, we would buy a Sony high end LCD or Samsung QLED,
sacrificing up some picture quality to avoid burn in.
Yeah, (365/2) days X 3 to 4 hours per day = 550 to 700 hours.

Even accounting for adds, that's enough cumulative hours to cause burn-in even at low OLED Light settings.

I have a 65C6P with ~2000 hours on it and don't have more that ~200 cumulative hours of any specific static content/elements (about that many cumulative hours of Horizon Zero Dawn and again for Borderlands).

Red field remains pristine (OLED Light at 30).

Especially at OLED Light of 60 or higher, whe you get past 300 approaching 500 hours of cumulative static logo display on a 2016 WOLED, you're in the danger zone...
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post #397 of 439 Old 08-07-2018, 07:02 AM
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Yeah, (365/2) days X 3 to 4 hours per day = 550 to 700 hours.

Even accounting for adds, that's enough cumulative hours to cause burn-in even at low OLED Light settings.

I have a 65C6P with ~2000 hours on it and don't have more that ~200 cumulative hours of any specific static content/elements (about that many cumulative hours of Horizon Zero Dawn and again for Borderlands).

Red field remains pristine (OLED Light at 30).

Especially at OLED Light of 60 or higher, whe you get past 300 approaching 500 hours of cumulative static logo display on a 2016 WOLED, you're in the danger zone...
Folks can drop the color level down to "0"...B&W. Should extend the time out further, perhaps much further. Just news after all.

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post #398 of 439 Old 10-10-2018, 01:48 PM
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Have not posted in several years but wanted to update everyone on my burn-in experience. I bought a 65" E6 back in 2016 and the burn-in (logos and crawlers from NBC News and Good Morning America) is particularly noticeable against a red or yellow background. I have a total of 4500+ hours on the unit and it probably first appeared about a year ago.

I finally got tired of it and called to see if I could get LG to fix it. (Updating to the latest firmware and running "Clean Panel Noise" several times did not help and I've had "Screen Shift" on since Day 1.)

I'm glad that I didn't read about LG's response of rejecting burn-in claims in this thread. My experience was the opposite.

I called LG on their 800-243-000 number and after I told them all the things I've tried, I got a case number where some specialist was supposed to call back in a couple of days. I got antsy and called to get an update before the 2 days were up. I got transferred to some VIP Care line (not at my request, since I didn't know it existed...) but anyway, they gave me a link to their portal where I could upload pics of the burn-in and a copy of my receipt. Once I did that, a guy from that department called me and told me that because they no longer made that panel, they'd give me an 80% credit towards the purchase of a new unit! Since I was sort of an early adopter, that added to some real money!

I haven't gotten the credit in my hands yet but have no reason to believe LG will go back on their word at this point. We'll see.

Will update everyone when I have some more news.

You guys may want to give it another go at LG...
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post #399 of 439 Old 10-14-2018, 04:34 PM
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Have not posted in several years but wanted to update everyone on my burn-in experience. I bought a 65" E6 back in 2016 and the burn-in (logos and crawlers from NBC News and Good Morning America) is particularly noticeable against a red or yellow background. I have a total of 4500+ hours on the unit and it probably first appeared about a year ago.

I finally got tired of it and called to see if I could get LG to fix it. (Updating to the latest firmware and running "Clean Panel Noise" several times did not help and I've had "Screen Shift" on since Day 1.)

I'm glad that I didn't read about LG's response of rejecting burn-in claims in this thread. My experience was the opposite.

I called LG on their 800-243-000 number and after I told them all the things I've tried, I got a case number where some specialist was supposed to call back in a couple of days. I got antsy and called to get an update before the 2 days were up. I got transferred to some VIP Care line (not at my request, since I didn't know it existed...) but anyway, they gave me a link to their portal where I could upload pics of the burn-in and a copy of my receipt. Once I did that, a guy from that department called me and told me that because they no longer made that panel, they'd give me an 80% credit towards the purchase of a new unit! Since I was sort of an early adopter, that added to some real money!

I haven't gotten the credit in my hands yet but have no reason to believe LG will go back on their word at this point. We'll see.

Will update everyone when I have some more news.

You guys may want to give it another go at LG...

Thanks for the update. I purchased a G6 in 2016 and I am now experiencing burn in with the CNN logo and banner in the lower portion of my screen. I contacted LG and I have uploaded a picture and am waiting for their response. I hope I get the same satisfaction you did. As far as I am concerned, an 80% credit towards replacement would be satisfactory. I am keeping my fingers crossed. Unfortunately, the store I purchased it from, although, sympathetic, was unwilling to honor my extended warranty. Had I known about the Best Buy policy, I would have bought from them. I will share my outcome once LG gets back to me. Fingers crossed on a positive outcome.
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post #400 of 439 Old 10-15-2018, 03:52 PM
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I also have burn in on my B6. I created a ticket with LG about this and they are asking me to send me pictures. I’ve send them my picture and serial number. I hope they will help me out.

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post #401 of 439 Old 10-15-2018, 07:47 PM
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Thanks for the update. I purchased a G6 in 2016 and I am now experiencing burn in with the CNN logo and banner in the lower portion of my screen. I contacted LG and I have uploaded a picture and am waiting for their response. I hope I get the same satisfaction you did. As far as I am concerned, an 80% credit towards replacement would be satisfactory. I am keeping my fingers crossed. Unfortunately, the store I purchased it from, although, sympathetic, was unwilling to honor my extended warranty. Had I known about the Best Buy policy, I would have bought from them. I will share my outcome once LG gets back to me. Fingers crossed on a positive outcome.
Honestly you're better off seeking a claim for dead subpixels through a third party repair claim with your extended warranty.

I have a shop in town that I trust (actually fights for the consumer). Of course they weren't authorized through my extended warranty offer. I reached out to the warranty company and they said if I pay for the service call then they'll refund me in full for the TV and the service call. I said heck yeah (if I went with their provider then they'd have covered the fee).

Being that we're talking about 3k plus I put into my 55 E6 I wasn't taking a chance and paid for the visit with someone that I actually have had a conversation with before. My tech came out and said that he sees the burn in but I'm better off making a claim with the few tiny subpixels that are out being that it's something he can easily convey.

Took his pictures and sent them off. 3k check in the mail days later and I picked up and 55 E7 and got to keep my E6 downstairs (very minor unnoticeable burn in).

In my experience never make a claim with LG during warranty as they'll replace panels etc all day before they'll give you a check (which they'll short you on). Always make a claim with the extended warranty no doubt as it's very cut and dry.
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post #402 of 439 Old 10-15-2018, 08:14 PM
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Honestly you're better off seeking a claim for dead subpixels through a third party repair claim with your extended warranty.

I have a shop in town that I trust (actually fights for the consumer). Of course they weren't authorized through my extended warranty offer. I reached out to the warranty company and they said if I pay for the service call then they'll refund me in full for the TV and the service call. I said heck yeah (if I went with their provider then they'd have covered the fee).

Being that we're talking about 3k plus I put into my 55 E6 I wasn't taking a chance and paid for the visit with someone that I actually have had a conversation with before. My tech came out and said that he sees the burn in but I'm better off making a claim with the few tiny subpixels that are out being that it's something he can easily convey.

Took his pictures and sent them off. 3k check in the mail days later and I picked up and 55 E7 and got to keep my E6 downstairs (very minor unnoticeable burn in).

In my experience never make a claim with LG during warranty as they'll replace panels etc all day before they'll give you a check (which they'll short you on). Always make a claim with the extended warranty no doubt as it's very cut and dry.
Thank you for your comment. My warranty is through a large and well known store. I won't name them just yet. I am waiting to hear how LG plans on handling the issue. Unfortunately, this well known and highly respected dealer just politely said there was nothing they were willing to do or would do. Yeah, thanks a lot. What good was the extended warranty. That is especially true when a competitor (Best Buy) will take care of burn in and honor the warranty. Guess this store doesn't care about price matching or in this case, warranty matching a competitor. Guess who is going to start getting my business and guess who I will recommend in the future? Not them of course. I will keep your tip on file and let you all know how it turns out. I won't discourage anyone yet from buying these sets. They are magnificent and the picture without compare. However, what good is it if it only lasts 2 years and store and company just say, too bad. However, I do not yet have resolution. Perhaps I will come back and say LG is a fine, honest and reputable company that cares about it's customers and took care of me and others experiencing this problem on new technology we spent thousands on. We'll see. Thanks again. Stay tuned.
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post #403 of 439 Old 10-15-2018, 09:22 PM
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Thank you for your comment. My warranty is through a large and well known store. I won't name them just yet. I am waiting to hear how LG plans on handling the issue. Unfortunately, this well known and highly respected dealer just politely said there was nothing they were willing to do or would do. Yeah, thanks a lot. What good was the extended warranty. That is especially true when a competitor (Best Buy) will take care of burn in and honor the warranty. Guess this store doesn't care about price matching or in this case, warranty matching a competitor. Guess who is going to start getting my business and guess who I will recommend in the future? Not them of course. I will keep your tip on file and let you all know how it turns out. I won't discourage anyone yet from buying these sets. They are magnificent and the picture without compare. However, what good is it if it only lasts 2 years and store and company just say, too bad. However, I do not yet have resolution. Perhaps I will come back and say LG is a fine, honest and reputable company that cares about it's customers and took care of me and others experiencing this problem on new technology we spent thousands on. We'll see. Thanks again. Stay tuned.
LG is really difficult to get money out of in my experience. All of the Korean manufacturers are horrid in support for post consumer purchase. They require pictures and even live video conferences with engineers that ultimately make the call on their end (in short they'll try to repair as many times as possible).

Outside of the manufacturer warranty period it's a much easier cut and dry process there. Inside of it LG makes life anything but good. Was my approach a bit malicious because I wanted a newer set - yes. Is it any worse or less ethical compared to how LG handled HDR game mode etc absolutely not.

I purchased a product that worked one way then it was updated to work a different way. They'll be individuals on here that criticize that approach but nonetheless extended warranties exist for a reason and I was able to find a reason to utilize it by way of technicalities.

If these warranty companies aren't utilized then they wouldn't last anyways. Just my two cents.
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post #404 of 439 Old 10-16-2018, 02:37 PM
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Update:


LG approved my claim and will be sending me a check for $3400 once I return the defective unit to them. (I don't have the box anymore, so they're contacting a logistics/shipping company to box it up and ship it for me. Their dime...)


I will be able to buy any unit I want from anyone I want; it's not limited to LG TVs or specific shops. Woohoo!


Fingers crossed on the rest of the process...
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post #405 of 439 Old 10-16-2018, 02:43 PM
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I’ve also contacted LG about the burn in on my unit. They’ve called me today to repair my B6, but I also asked them to preferably choose a newer model at least with a huge discount. I’m waiting for their reaction.

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post #406 of 439 Old 10-16-2018, 03:06 PM
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I’ve also contacted LG about the burn in on my unit. They’ve called me today to repair my B6, but I also asked them to preferably choose a newer model at least with a huge discount. I’m waiting for their reaction.

Huh. They told me right off the bat that they couldn't fix my C6 and offered me a cash payment. Since the C6 and B6 are from the same generation of panels, I'm wondering why they told you what they did...
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post #407 of 439 Old 10-16-2018, 03:08 PM
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Huh. They told me right off the bat that they couldn't fix my C6 and offered me a cash payment. Since the C6 and B6 are from the same generation of panels, I'm wondering why they told you what they did...


That’s exactly what I thought. So I’m waiting their response out and keep you updated.
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post #408 of 439 Old 10-16-2018, 04:05 PM
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Huh. They told me right off the bat that they couldn't fix my C6 and offered me a cash payment. Since the C6 and B6 are from the same generation of panels, I'm wondering why they told you what they did...
C6 is curved...and 3D. My understanding is LG is out of replacement panels. Not the case with the B6 as far as I know...
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post #409 of 439 Old 10-16-2018, 05:41 PM
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Huh. They told me right off the bat that they couldn't fix my C6 and offered me a cash payment. Since the C6 and B6 are from the same generation of panels, I'm wondering why they told you what they did...

Yikes. I have the E6 and not the C6. Sorry for any confusion.
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post #410 of 439 Old 10-19-2018, 02:13 PM
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I am updating my previous post regarding burn in on my 2016 G6. I submitted pictures to LG and they responded today via phone call. I was given 2 options with one being a replacement panel (2D as opposed to 3D). LG is no longer making 3D panels. Therefore, only a 2D was available. The other option was a pro rated refund which was acceptable. Therefore, I am opted for the pro rated refund and will be purchasing a new set. Therefore, if you are experiencing burn in, I recommend you contact LG directly. I was very pleased with their response and fair offers to address the issue. Thanks again to those of you on this site that offered suggestions and support.
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post #411 of 439 Old 10-19-2018, 02:30 PM
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I am updating my previous post regarding burn in on my 2016 G6. I submitted pictures to LG and they responded today via phone call. I was given 2 options with one being a replacement panel (2D as opposed to 3D). LG is no longer making 3D panels. Therefore, only a 2D was available. The other option was a pro rated refund which was acceptable. Therefore, I am opted for the pro rated refund and will be purchasing a new set. Therefore, if you are experiencing burn in, I recommend you contact LG directly. I was very pleased with their response and fair offers to address the issue. Thanks again to those of you on this site that offered suggestions and support.
I think they've finally owned up to the fact that panels that burn are indeed defective. That's not to say you can't burn one with abuse but with normal use including watching News channels with static logos or gaming it should not be a problem unless the panel is bad. My C6 is running at around 4200 hours with almost a whole year of Xbox One X HDR gaming (around 4 hours a night) and I haven't the slightest hint of a problem.
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post #412 of 439 Old 10-19-2018, 02:47 PM
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I am updating my previous post regarding burn in on my 2016 G6. I submitted pictures to LG and they responded today via phone call. I was given 2 options with one being a replacement panel (2D as opposed to 3D). LG is no longer making 3D panels. Therefore, only a 2D was available. The other option was a pro rated refund which was acceptable. Therefore, I am opted for the pro rated refund and will be purchasing a new set. Therefore, if you are experiencing burn in, I recommend you contact LG directly. I was very pleased with their response and fair offers to address the issue. Thanks again to those of you on this site that offered suggestions and support.
Sorry if I did not read correctly, they are doing this for burn-in outside of the original warranty (or did you have an extended warranty through LG [did they even offer them?])?

Might consider checking to see if my C6 has burn-in or not (been avoiding it as I know it'll be one of those 'once-you-see-it' things).
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post #413 of 439 Old 10-19-2018, 02:49 PM
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Friend of mine wanted a 3D Oled like my C6. Found one in Ocala last week...Craigslist. Had the TV on when we got there and my friend was drooling looking at it. Had fewer hours on it than mine...1800-ish. Looking at the settings he had the olight set to 80..color 55, pretty high numbers. When I ran the Youtube banding test...


He quit drooling. Worst case of image retention or BI have have ever seen...all over it. Did not have time to slide the olight/color level down and wait a hour or two to see if it was IR or BI. We headed on back to Tampa empty handed.

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post #414 of 439 Old 10-19-2018, 02:57 PM
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Originally Posted by JediMindTrick View Post
Sorry if I did not read correctly, they are doing this for burn-in outside of the original warranty (or did you have an extended warranty through LG [did they even offer them?])?

Might consider checking to see if my C6 has burn-in or not (been avoiding it as I know it'll be one of those 'once-you-see-it' things).
I did have an extended warranty. However, I do not believe that was a determining factor in their decision. In fact, I was the one who mentioned it after they had made their offer. I believe this smart PR move by LG to acknowledge a problem and take ownership and deal fairly with customers. This is in sharp contrast to the dealer I purchased the TV from. This dealer was on the outside sympathetic. However, actions speak louder than words. The dreaded LG does not cover burn in was relayed and extended warranty or not, that was that. Never mind the fact Best Buy (who I checked with today) does include burn in on OLED sets with their warranty. That said, LG has taken responsibility and is doing what I consider to be the right thing. Pro rated refund is acceptable. Replacing the damaged panel is acceptable. Therefore, if you are experiencing a problem with image retention/burn in, contact LG. I will report back progress as it goes forward up through pickup, removal and refund.
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post #415 of 439 Old 10-19-2018, 04:20 PM
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So LG will send someone to replace the panel of my B6 because of burn in, but I also want a newer model. What can I do to achieve this? There is no guarantee that this also won’t burn in. I know that the c8 has a logo protection baked in.

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post #416 of 439 Old 10-19-2018, 04:32 PM
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So LG will send someone to replace the panel of my B6 because of burn in, but I also want a newer model. What can I do to achieve this? There is no guarantee that this also won’t burn in. I know that the c8 has a logo protection baked in.
Mmm, Craigslist? And there is a buy/sell area here on AVS.

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post #417 of 439 Old 10-20-2018, 07:10 AM
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Sorry if I did not read correctly, they are doing this for burn-in outside of the original warranty (or did you have an extended warranty through LG [did they even offer them?])?

Mine was out of warranty and I did not have an extended warranty nor did they ask if I had one.
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post #418 of 439 Old 10-20-2018, 07:22 AM
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So LG will send someone to replace the panel of my B6 because of burn in, but I also want a newer model. What can I do to achieve this?

I think you have to opt for the partial refund and buy whatever you want. I don't think LG will get you a newer model directly.



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There is no guarantee that this also won’t burn in. I know that the c8 has a logo protection baked in.

It has yet to be shown that the logo protection is effective in preventing burn-in. I think all LG claims is that it will help...


Given that, I'm going to pass on OLEDs until they solve the problem once and for all. (For all I know, it may be the nature of the beast and unsolvable...) Until then, I'm getting a Samsung QLED.
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post #419 of 439 Old 10-20-2018, 08:08 AM
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They didn’t offer me a partial refund. They only want to replace the screen next Tuesday. They told me to contact my seller after that and ask for further assistance.

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post #420 of 439 Old 10-20-2018, 02:53 PM
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They didn’t offer me a partial refund. They only want to replace the screen next Tuesday. They told me to contact my seller after that and ask for further assistance.
You may want to ask for a partial refund and see what they say. All they can say is No.

Otherwise, a new panel isn't such a bad outcome either. Maybe a new one will be trouble-free as others have experienced; at a minimum, you'll be better off than you are now.

Good luck.
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