I'm having a super frustrating time dealing with LG Customer Support.
About a month ago, I noticed a dark line on the right-hand side of my C7 panel. It's visible on all inputs and all media, so I knew it wasn't a faulty HDMI cable or anything. Anyhow, I contacted LG and they sent a technician to my house to examine the TV, run some diagnostics, and take some photos to document the issue. He told me that LG would need to order a replacement panel, and that I'd hear back from them in 1-2 weeks. A few days later, another technician called me and told me that the panel was on a 5-7 week back order, and they would not be able to fix my television. Instead, I was told that LG would call me in 24-48 hours to discuss alternative options. I waited a week, didn't hear from them, and decided to call them to follow up. I quickly learned that a Refund Authorization had been sent to the dealer (Best Buy) on my behalf, and that all I needed to do was head into the store and I could get a refund on the purchase price of the television. However, I did not want a refund, I want a working OLED55C7P, and when I informed Best Buy of this, I was told that they no longer carry them, nor do they have any in stock. They told me that they could give me a C8 instead, but I would have to pay the difference.
This leaves me in a pretty ****ty situation as a consumer, because Best Buy doesn't even have another 55" OLED UHD TV, LG or otherwise, available for the sale price of my C7. LG's "warranty" is effectively just buying me something worse, and likely from another manufacturer. I really loved my C7 right up until the moment it started malfunctioning, too.
Has anyone else had a similar experience with LG? This C7 was my first LG television, and will definitely be my last if this doesn't get resolved in a satisfactory manner.