I would like to know if anyone has experienced a situation similar to what I have described below. If you have, how did LG ultimately resolve the issue?
I am having an unusual issue with the replacement of a panel for my OLED65C7P. I was advised by the technician that the panel, ordered on September 26th, was received on October 22nd. We agreed on an installation date of October 25th. The technician was a no show and I left a message on the office phone on October 26th. I did not receive a return call. Today I called his cell phone and the woman that answered told me the technician, it was a one man shop, passed away October 23rd. I contacted LG, explained the situation, and they were able to verify that I have a pending repair order dated September 26th. I was told that I would receive a call from their reassignment team within five business days to advise me of the new repair facility. I mentioned I had been waiting over a month and I did not want to start the entire process over again. I was told that the new repair shop should show up with a new panel for the installation. It's anyone's guess how much of a delay I will experience before the installation can be completed.
Last edited by rjih; 10-30-2018 at 12:24 PM.