2017 LG C7-B7 Owners' Thread (No Price Talk) - Page 1192 - AVS Forum | Home Theater Discussions And Reviews
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post #35731 of 36131 Old 06-18-2019, 08:39 AM
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Originally Posted by Renatto View Post
I can't find there anything of the usage time.
That's because in the European models it isn't there.
I believe it is in the service menu but I have never opened that.

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post #35732 of 36131 Old 06-18-2019, 09:47 AM
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Originally Posted by alexbarbel View Post
That's because in the European models it isn't there.
I believe it is in the service menu but I have never opened that.
That's sad. I know it's in the service menu, but I don't have the remote to get in and not as important to buy one. Thanks the answere!
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post #35733 of 36131 Old 06-18-2019, 06:26 PM
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Well, after 18 months my OLED is dead. The status light blinks after I plug it in but the panel never turns on. I have an extended warranty through my CC so I'm waiting for a call-back so someone can come and give me a repair quote.

I have (2) 12 year old Panasonic Plasmas that are still going strong without a single issue. This is frustrating, to say the least.
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post #35734 of 36131 Old 06-18-2019, 11:41 PM
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Originally Posted by cathodeRay View Post
As others have said, the pictures you posted are not related to the capabilities of the TV. Make sure you have HDMI Deep Colour enabled, then investigate your source quality and settings.
I'll check out the Deep Color setting, but as I mentioned same sources played much better looking on dark scenes on a 2012 Samsung HDTV.
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post #35735 of 36131 Old 06-19-2019, 08:42 AM
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Originally Posted by bleacht View Post
Well, after 18 months my OLED is dead. The status light blinks after I plug it in but the panel never turns on. I have an extended warranty through my CC so I'm waiting for a call-back so someone can come and give me a repair quote.

I have (2) 12 year old Panasonic Plasmas that are still going strong without a single issue. This is frustrating, to say the least.
Well failures can happen at any point, plenty of failed Panasonic Plasma owners out there as well. The great news is you are covered. The question is is it worth fixing or take the cash and buy new........
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post #35736 of 36131 Old 06-19-2019, 12:24 PM
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is LG still releasing firmware updates/software updates for apps for the 2017 models?
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post #35737 of 36131 Old 06-19-2019, 12:47 PM
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Originally Posted by TitusTroy View Post
is LG still releasing firmware updates/software updates for apps for the 2017 models?

App updates, yes. I wouldn't expect any major firmware updates though.
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post #35738 of 36131 Old 06-19-2019, 01:13 PM
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Originally Posted by Bacon_67 View Post
App updates, yes. I wouldn't expect any major firmware updates though.
any idea how long they support the apps with software updates?

as far as the 2019 models, outside of HDMI 2.1 support and some gaming improvements the 2017 models hold up really well and is still a very good/reference TV even today...overall brightness and color accuracy haven't really seen a major improvement...I'm guessing they've reached close to the peak as far as those features and would need a new panel/tech to get bigger improvements...is current OLED tech limited to ~750 nits?
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post #35739 of 36131 Old 06-19-2019, 01:32 PM
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any idea how long they support the apps with software updates?

App developers are responsible for their own apps. I'm sure they'll be supported for quite awhile.
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post #35740 of 36131 Old 06-19-2019, 04:37 PM
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Originally Posted by Renatto View Post
I can't find there anything of the usage time.
That is for USA models. It is hidden in Europe for some reason
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post #35741 of 36131 Old 06-19-2019, 05:21 PM
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Originally Posted by Bacon_67 View Post
App developers are responsible for their own apps. I'm sure they'll be supported for quite awhile.
Assuming LG keeps WebOS in a good state where developers don't have to start creating apps for different OSes...thats when things get wonky

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post #35742 of 36131 Old 06-19-2019, 05:58 PM
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Originally Posted by TitusTroy View Post
is LG still releasing firmware updates/software updates for apps for the 2017 models?
UK is still getting firmware updates until recently. They recently fixed the 50Hz bug.

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post #35743 of 36131 Old 06-19-2019, 06:07 PM
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Originally Posted by Cleveland Plasma View Post
Well failures can happen at any point, plenty of failed Panasonic Plasma owners out there as well. The great news is you are covered. The question is is it worth fixing or take the cash and buy new........
I'm just still in the pissed stage. I'm having a hard time getting someone to come and give me a repair quote, something my CC company is saying they want for the warranty. Out of the 4 shops within an hour of me, only one will look at it but I need to bring it to them. Getting this 65" TV off the walk myself and into my truck is going to be a pain in the ass.
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post #35744 of 36131 Old 06-19-2019, 09:15 PM
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Originally Posted by bleacht View Post
I'm just still in the pissed stage. I'm having a hard time getting someone to come and give me a repair quote, something my CC company is saying they want for the warranty. Out of the 4 shops within an hour of me, only one will look at it but I need to bring it to them. Getting this 65" TV off the walk myself and into my truck is going to be a pain in the ass.
For those of us using Web browsers on a PC, this is again replacing lower case s with its Unicode code.

Fun to read.:-(

I wonder whether it's an issue with the forum, or with the poster's system.
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post #35745 of 36131 Old 06-21-2019, 09:12 AM
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Just food for thought. Does anyone think this model will get anymore updates?
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post #35746 of 36131 Old 06-21-2019, 10:37 AM
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For those of us using Web browsers on a PC, this is again replacing lower case s with its Unicode code.

Fun to read.:-(

I wonder whether it's an issue with the forum, or with the poster's system.

Maybe a &#115hitty phone?
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post #35747 of 36131 Old 06-21-2019, 11:14 AM
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Originally Posted by Robin howarth View Post
Just food for thought. Does anyone think this model will get anymore updates?
For what it's worth I have a WebOS 2 LG from 2015 - the latest update (main firmware, not apps) on that one is from Dec 2018 so I think we'll be fine for a while yet...
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post #35748 of 36131 Old 06-21-2019, 11:33 AM
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I have replaced about 3 of my friends and families combo router/modem with a $50 modem from Amazon and a decent router and they are stunned how much better the internet is. Not saying this is always the case but the stuff you get from the cable company (which you are paying $10-12 / month for) seems to be less than optimal.
Even more fun, Frontier forces you to pay $10/month to rent their router whether you use it or not. It's so they can advertise a lower price for their internet to compete with cable. Of course the FCC won't do squat about these kinds of shenanigans.
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post #35749 of 36131 Old 06-21-2019, 11:37 AM
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Originally Posted by Robin howarth View Post
Just food for thought. Does anyone think this model will get anymore updates?


If something is needed sure, but I wouldn’t expect new features and to be honest there is nothing I need “added”. When upgrading people have to forget the long life cycles of old TVs, they are “updated” yearly now and because of the software advancements that means older TVs go into “maintenance” or break/fix only updates about 12-15 months after release. If you wait to buy your TV this period seems shorter
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post #35750 of 36131 Old 06-21-2019, 02:56 PM
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I hope they’ll at least fix the Dolby Vision HDMI issues before they stop major updates...
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post #35751 of 36131 Old 06-21-2019, 05:58 PM
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I hope they’ll at least fix the Dolby Vision HDMI issues before they stop major updates...


...they already have.


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post #35752 of 36131 Old 06-21-2019, 06:22 PM
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...they already have.


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Clearly...





(John Archer at Forbes has actually been in contact with LG and sent them a bunch of samples to look at since it’s still broken on 7, 8, and 9 series TVs.)
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post #35753 of 36131 Old 06-21-2019, 07:00 PM
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Clearly...











(John Archer at Forbes has actually been in contact with LG and sent them a bunch of samples to look at since it’s still broken on 7, 8, and 9 series TVs.)


1. If you don’t see the very obvious reason why your photos lack merit...no one here can help you.

2. You’ve chosen an example that was not released on UHD Blu-ray with Dolby Vision, but only with HDR10. Issues with the streaming Dolby Vision version via iTunes and/or Vudu have been reported on displays from various manufacturers and are not limited to LG OLED’s. The issue with that title appears to be a problem with the source, not the display.

3. John Archer has said that the LG-specific issue has been corrected via firmware update. He mentioned that SOME of his readers had reported to him that they were still experiencing some degree of issue and that LG was looking into. These are random (we don’t even have the slightest clue how many) owners with completely unknown settings, unknown levels of knowledge regarding the technology and unknown source material.

...so if you want to continue down this path, maybe try a bit harder.


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post #35754 of 36131 Old 06-21-2019, 07:24 PM
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1. If you don’t see the very obvious reason why your photos lack merit...no one here can help you.

2. You’ve chosen an example that was not released on UHD Blu-ray with Dolby Vision, but only with HDR10. Issues with the streaming Dolby Vision version via iTunes and/or Vudu have been reported on displays from various manufacturers and are not limited to LG OLED’s. The issue with that title appears to be a problem with the source, not the display.

3. John Archer has said that the LG-specific issue has been corrected via firmware update. He mentioned that SOME of his readers had reported to him that they were still experiencing some degree of issue and that LG was looking into. These are random (we don’t even have the slightest clue how many) owners with completely unknown settings, unknown levels of knowledge regarding the technology and unknown source material.

...so if you want to continue down this path, maybe try a bit harder.


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1. They illustrate the problem in a simple way. I can't exactly pull you into my house through the computer.


2. The source is an Apple TV 4k. Whether it was released on disc with DV is irrelevant. It's been mastered and certified as Dolby Vision. If it doesn't work on various sources or displays, DV's certification process is meaningless. Not that any of that matters because the same problems exist with DV discs.



3. I'm not talking about what Archer has put in his story on the issue. People on other forums have spoken with him privately and given him a list that LG is looking at with various titles exhibiting the issue.



But if you want to go further, certain sources (like the Apple TV) with DV are overly brightened on OLEDs as displayed in this video:


OR if you want to look even further, fire up Mute on the internal Netflix app on your C7 and let my know how those opening credit transitions look, because they're gray on my C7 when they used to be black.


I'm not going to try much harder than that, though, since you're the guy that thinks you can't tell the difference between 100ms of input lag and 20ms.
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post #35755 of 36131 Old 06-22-2019, 01:10 PM
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Crossed the 2000 hour mark the other day. No prompt for the extended pixel refresher. Is it possible that it takes 2000 hours from the last time it was actually run manually? Would make sense then, because I probably ran it last at around 100 hours.

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post #35756 of 36131 Old 06-22-2019, 01:38 PM
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Hello. I just updated to 05.80.25. Now I have audio issues through ARC HDMI. If I select Auto I get a crap sound, I have to select PCM, but it only outputs 2.0

Has anyone experienced audio issues on 05.80.25? Is there any way to go back to the previous fw?

Thanks

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post #35757 of 36131 Old 06-22-2019, 02:50 PM
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Quote:
Originally Posted by Deckard71 View Post
Hello. I just updated to 05.80.25. Now I have audio issues through ARC HDMI. If I select Auto I get a crap sound, I have to select PCM, but it only outputs 2.0

Has anyone experienced audio issues on 05.80.25? Is there any way to go back to the previous fw?

Thanks
Try a power cycle of the TV, works wonders with ARC issues.
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post #35758 of 36131 Old 06-22-2019, 03:30 PM
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Try a power cycle of the TV, works wonders with ARC issues.


Thanks. There is no option to power off the C7, so I disconnected the plug from the wall. Is that a power cycle? It did not solve the issue. The weird thing is that, for example in Netflix, trailers sounds ok as before, but once in the movie the sound is horrible

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post #35759 of 36131 Old 06-22-2019, 06:06 PM
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Thanks. There is no option to power off the C7, so I disconnected the plug from the wall. Is that a power cycle? It did not solve the issue. The weird thing is that, for example in Netflix, trailers sounds ok as before, but once in the movie the sound is horrible
Yes, that's the only way I know of to properly power cycle the TV.

No trouble with audio here. Can you describe how the sound is horrible? Is it distorted, does it sound like static, are you missing channels?

I used to occasionally get an audio problem via ARC where the Netflix app would work fine in the menus, but then you would get a very loud CHIRP when playing a movie, then silence. Similar with Youtube. Usually just going to standby and powering back on fixed that, but I don't think I have seen that since flashing to 5.80.25.
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post #35760 of 36131 Old 06-23-2019, 04:47 AM
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Quote:
Originally Posted by Deckard71 View Post
Hello. I just updated to 05.80.25. Now I have audio issues through ARC HDMI. If I select Auto I get a crap sound, I have to select PCM, but it only outputs 2.0

Has anyone experienced audio issues on 05.80.25? Is there any way to go back to the previous fw?

Thanks
This is a UK firmware update - am I correct? Not for North American models.

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