2017 LG C7-B7 Owners' Thread (No Price Talk) - Page 263 - AVS Forum | Home Theater Discussions And Reviews
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post #7861 of 36146 Old 09-01-2017, 08:43 AM
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you can also use Kodi/DSPlayer + MadVR to get HDR playback. AND with MadVR 3DLUT, makes a world of difference. Unless you have a hardware 3DLUT.
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post #7862 of 36146 Old 09-01-2017, 08:44 AM
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Originally Posted by Invincible11111 View Post
It's simple, impossible to go back to anything else after buying an OLED.
Ok, but you are lucky to have a Retailer that is willing to send out replacement Sets this many times. Who did you buy from?

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post #7863 of 36146 Old 09-01-2017, 08:45 AM
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Originally Posted by smoore View Post
I am in Canada and have been watching GOT on the Rogers cable HBO channel using their 4K box which upscales everything to 4K. I don't seem to have the same problems you are having. I must admit that I have always found GOT to be have a much darker picture than anything else I watch on HBO.
If GoT while steaming is really dark for you, it’s likely crushing the heck out of the blacks. So you wouldn’t notice the artifacting in this case anyway.
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post #7864 of 36146 Old 09-01-2017, 08:48 AM
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Problem with Netflix -- app or TV? I have a B7P that I just picked up from Costco to replace a B7P that ended up with a stuck-on cluster of pixels. I'm having a problem with the built-in Netflix app where it can barely get to 1080 and constantly drops to 480. Netflix network test in the app says I have 90Mbps, and the previous B7P streamed full UHD 2160 (15M+ bitrate). I also have an LG 65UH8500 and it's streaming built-in Netflix just fine, ramps up to UHD 15M+ bitrate in seconds and stays there. Both sets are hard wired, and I've double checked my home network gear. I tried checking Amazon streaming as well, but I can't see actual bitrate like I can in the Netflix app.

Pretty sure it's the TV, but not sure if it's somehow just a Netflix app issue, or if there is a problem with the TV's electronics. I've reset TV to initial settings, uninstalled/reinstalled Netflix app, tried WiFi and hard wired. All result in same poor Netflix performance.

Anyway, has anyone had problems with the built in Netflix app and/or the network on the TV side?
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post #7865 of 36146 Old 09-01-2017, 08:51 AM
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Originally Posted by WilliamG View Post
If GoT while steaming is really dark for you, it’s likely crushing the heck out of the blacks. So you wouldn’t notice the artifacting in this case anyway.
I am not streaming GOT. It is coming over cable from Rogers which is a cable provider in Canada. I have played around with contrast and brightness just to see if I was getting artifacts and I did not. However, I am unprepared to adjust these for individual shows. I compromised and I now watch GOT using the HDR Effect picture mode and that has proven to be a reasonable choice for me.

I seem to have the same issue with Homeland whether I am watching it on cable or streaming it through my Apple TV.
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post #7866 of 36146 Old 09-01-2017, 09:06 AM
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Originally Posted by Soundizer17 View Post
Can i ask people on this thread if the first B7/C7 was fine or did you have to go and get replacement Sets?
I was a tad nervous ordering mine but those who have a bad experience tend to be more vocal about it, so I knew it was going to be hard to gauge just from that.

Having said that, I just got my first C7 in yesterday. So far I'm very pleased with my set. I've got about 6 hours of mixed content in (cable, stream, 4k hdr, ps4, etc.) and have yet to spot any irregularities while watching actual content or gaming. From all the images of banding I've seen I know where to look but It hasn't shown itself during content I've played on my set. I work as a digital designer / videographer so my eyes are very sensitive to these things and so far I'm very happy with my first oled.
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post #7867 of 36146 Old 09-01-2017, 09:06 AM
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AV Sync (lip sync) issue....

Connected HDMI from DirecTV to my Denon receiver. All lip sync issues are gone.... but i guess, it'll be a pain for the family to figure out how to switch inputs on the receiver when they're so used to just turning on the TV without having to mess with the receiver.

So, i take it this is definitely a TV sync issue, since all is well with receiver and other inputs going directly to the receiver instead of TV? Is this something that software can fix?
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post #7868 of 36146 Old 09-01-2017, 09:19 AM
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Originally Posted by LucidFlux View Post
I was a tad nervous ordering mine but those who have a bad experience tend to be more vocal about it, so I knew it was going to be hard to gauge just from that.

Having said that, I just got my first C7 in yesterday. So far I'm very pleased with my set. I've got about 6 hours of mixed content in (cable, stream, 4k hdr, ps4, etc.) and have yet to spot any irregularities while watching actual content or gaming. From all the images of banding I've seen I know where to look but It hasn't shown itself during content I've played on my set. I work as a digital designer / videographer so my eyes are very sensitive to these things and so far I'm very happy with my first oled.
If you can't see anything...dont go looking...enjoy it😁
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post #7869 of 36146 Old 09-01-2017, 09:23 AM
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Morale of the story is. If you look for something hard enough you will always find it.
There is no question about that........
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post #7870 of 36146 Old 09-01-2017, 09:26 AM
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If you can't see anything...dont go looking...enjoy it😁
Lol wise words. I seem to have struck the lotto and I believe I have the will power not to ruin it with running slides
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post #7871 of 36146 Old 09-01-2017, 09:26 AM
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Originally Posted by Flaken2000 View Post
With regards to the many posts about OLED Light, Brightness and Contrast, here are some things to consider

For HDR, leave the above settings at their default values otherwise you're messing with the set's tone mapping.

Hope this helps.
So when you say defaults, are saying they should be at zero?

EDIT: OK, so the defaults are 100, 100, 50 for OLED, Brightness, and contrast, respectively

Take responsibility for your own actions...society is not here to look after you...
In other words, if you order coffee, expect it to be hot for christsake!

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post #7872 of 36146 Old 09-01-2017, 09:28 AM
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Originally Posted by Ahzari View Post
Had the same viewing experience, I felt LaLa Land looked terrible with the noise in 4K HDR, I am using a Oppo 205 UHD player. Id never seen a 1080p blu-ray look so "grainy," so seeing that result on whats supposed to be a superior technology look that bad was sad, but I guess LG does pronounce grain a bit more than other 4k sets. Superman vs Batman 4k Blu-ray looked even worse than LaLa Land. I've noticed the grain taking away from the viewing experience on some Netflix shows too like Daredevil/Luke Cage etc. where there was a lot of film grain.

Best 4k blu-ray in terms of sharpness was Passengers, not the greatest movie but it looked excellent, zero grain (the way my eyes like it).
Thanks for the feedback..glad to know I'm not crazy! I don't mind film grain, but the actual shimmering was distracting to say the least

Take responsibility for your own actions...society is not here to look after you...
In other words, if you order coffee, expect it to be hot for christsake!
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post #7873 of 36146 Old 09-01-2017, 10:01 AM
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Originally Posted by MirceaForce View Post
whre did you get this info ?

From nowhere, I've had 6 LG replacements (1 E7 and 5 C7's) and all have done the same before Brightness settled.
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post #7874 of 36146 Old 09-01-2017, 10:04 AM
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51 here

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post #7875 of 36146 Old 09-01-2017, 10:12 AM
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Originally Posted by tosa68 View Post
Problem with Netflix -- app or TV? I have a B7P that I just picked up from Costco to replace a B7P that ended up with a stuck-on cluster of pixels. I'm having a problem with the built-in Netflix app where it can barely get to 1080 and constantly drops to 480. Netflix network test in the app says I have 90Mbps, and the previous B7P streamed full UHD 2160 (15M+ bitrate). I also have an LG 65UH8500 and it's streaming built-in Netflix just fine, ramps up to UHD 15M+ bitrate in seconds and stays there. Both sets are hard wired, and I've double checked my home network gear. I tried checking Amazon streaming as well, but I can't see actual bitrate like I can in the Netflix app.

Pretty sure it's the TV, but not sure if it's somehow just a Netflix app issue, or if there is a problem with the TV's electronics. I've reset TV to initial settings, uninstalled/reinstalled Netflix app, tried WiFi and hard wired. All result in same poor Netflix performance.

Anyway, has anyone had problems with the built in Netflix app and/or the network on the TV side?

Just to isolate hardwired issues, try putting the tv on wifi and see if the problem occurs. If not you could simply have a crappy cat 6 cable or bad jack on the tv or network end.

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post #7876 of 36146 Old 09-01-2017, 10:23 AM
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Originally Posted by -Hitman- View Post
From nowhere, I've had 6 LG replacements (1 E7 and 5 C7's) and all have done the same before Brightness settled.
6 replacements. Must be a major quality control issue.
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post #7877 of 36146 Old 09-01-2017, 10:26 AM
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Originally Posted by tosa68 View Post
Problem with Netflix -- app or TV? I have a B7P that I just picked up from Costco to replace a B7P that ended up with a stuck-on cluster of pixels. I'm having a problem with the built-in Netflix app where it can barely get to 1080 and constantly drops to 480. Netflix network test in the app says I have 90Mbps, and the previous B7P streamed full UHD 2160 (15M+ bitrate). I also have an LG 65UH8500 and it's streaming built-in Netflix just fine, ramps up to UHD 15M+ bitrate in seconds and stays there. Both sets are hard wired, and I've double checked my home network gear. I tried checking Amazon streaming as well, but I can't see actual bitrate like I can in the Netflix app.

Pretty sure it's the TV, but not sure if it's somehow just a Netflix app issue, or if there is a problem with the TV's electronics. I've reset TV to initial settings, uninstalled/reinstalled Netflix app, tried WiFi and hard wired. All result in same poor Netflix performance.

Anyway, has anyone had problems with the built in Netflix app and/or the network on the TV side?

I've had a very similar problem with 2 of my replacements, stayed @ SD for ages, sometimes it showed 1080 but clearly wasn't but eventually went to UHD, my current replacement goes straight to UHD.



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Originally Posted by Soundizer17 View Post
6 replacements. Must be a major quality control issue.

Yep, most turned up with damaged packaging, last /before this one was soaking down the left side (delivery driver said he had it up against a leaky fridge, his younger partner said they throw them around at the depo ), this one I have now was intact and the best yet.

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post #7878 of 36146 Old 09-01-2017, 10:32 AM
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Question

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Originally Posted by -Hitman- View Post
I've had a very similar problem with 2 of my replacements, stayed @ SD for ages, sometimes it showed 1080 but clearly wasn't but eventually went to UHD, my current replacement goes straight to UHD.






Yep, most turned up with damaged packaging, last /before this one was soaking down the left side (delivery driver said he had it up against a leaky fridge, his younger partner said they throw them around at the depo ), this one I have now was intact and the best yet.
Perhaps then, it is a logistics handling issue via the Retailer you purchased from, rather than the manufacturer LG?
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post #7879 of 36146 Old 09-01-2017, 10:37 AM
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Just to isolate hardwired issues, try putting the tv on wifi and see if the problem occurs. If not you could simply have a crappy cat 6 cable or bad jack on the tv or network end.

Thanks for the advice. I did try WiFi and it looked like initially it was behaving better, but then it dropped to 720 and 480. I've swapped ethernet cables, bypassed switch(es), etc. I was thinking it might be a bad jack at the TV since the previous B7 sitting in the same place just the day before was fine. But the WiFi also having problem changes that theory. And like I said, my other LG non-OLED-but-UHD-4k-with-pillars-of-light is streaming just fine ... goes almost instantly to UHD with 15M+ bitrate and stays there (I have 1G fiber). I'm still working on ruling out my network as a contributor, but everything so far keeps pointing back to the B7.

Thanks again for offering advice because at this point I don't want to assume anything.
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post #7880 of 36146 Old 09-01-2017, 10:42 AM
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I've had a very similar problem with 2 of my replacements, stayed @ SD for ages, sometimes it showed 1080 but clearly wasn't but eventually went to UHD, my current replacement goes straight to UHD.

Interesting. My first B7 also worked perfectly, straight to UHD. But this replacement B7 does not ... sometimes it will get all the way up to UHD, but then drop back to 720 and often 480.

I was going to place a service call, but then I'll have to go back through all the basic troubleshooting and wait for however long it would take to get a tech out. I'll probably box this one back up and do another exchange this weekend.
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post #7881 of 36146 Old 09-01-2017, 11:02 AM
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Originally Posted by tosa68 View Post
Thanks for the advice. I did try WiFi and it looked like initially it was behaving better, but then it dropped to 720 and 480. I've swapped ethernet cables, bypassed switch(es), etc. I was thinking it might be a bad jack at the TV since the previous B7 sitting in the same place just the day before was fine. But the WiFi also having problem changes that theory. And like I said, my other LG non-OLED-but-UHD-4k-with-pillars-of-light is streaming just fine ... goes almost instantly to UHD with 15M+ bitrate and stays there (I have 1G fiber). I'm still working on ruling out my network as a contributor, but everything so far keeps pointing back to the B7.

Thanks again for offering advice because at this point I don't want to assume anything.


Just for giggles, try pinging the tv for 5 minutes and see if your access times are steady. In windows command prompt, the command would be ping -t #.#.#.# where # is tv ip address (can be found in all settings, network, wired connection (or wifi), advanced. CTRL-C ends command


Excerpt of result to my C7 via wifi:
C:\windows\system32>ping -t 10.0.0.196
Pinging 10.0.0.196 with 32 bytes of data:
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=2ms TTL=64
Reply from 10.0.0.196: bytes=32 time=3ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=4ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=2ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=2ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Reply from 10.0.0.196: bytes=32 time=1ms TTL=64
Ping statistics for 10.0.0.196:
Packets: Sent = 26, Received = 26, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 4ms, Average = 1ms
Control-C
^C

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post #7882 of 36146 Old 09-01-2017, 11:26 AM
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Just for giggles, try pinging the tv for 5 minutes and see if your access times are steady.
...

Worth a troubleshooting shot. All pings are good, no packet loss, time<1ms over the hardwired connection.

Even the Netflix app's network test says my connection speed is 89.14 Mbps.

What I'm not sure of is whether any of the other built-in streaming apps (Amazon, Vudu, whatnot) have similar issues, so I'll see if I can see. That would help further isolate if just Netflix app, or something with TV network and/or apps handling (or still possibly something in my network setup, but I'm continuing to rule that part out).

The other thing I can do is reconnect my Roku Premiere+ and see how it does...that should rule out my network if it does ok in the same place as the TV.
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post #7883 of 36146 Old 09-01-2017, 11:49 AM
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Originally Posted by tosa68 View Post
Worth a troubleshooting shot. All pings are good, no packet loss, time<1ms over the hardwired connection.

Even the Netflix app's network test says my connection speed is 89.14 Mbps.

What I'm not sure of is whether any of the other built-in streaming apps (Amazon, Vudu, whatnot) have similar issues, so I'll see if I can see. That would help further isolate if just Netflix app, or something with TV network and/or apps handling (or still possibly something in my network setup, but I'm continuing to rule that part out).

The other thing I can do is reconnect my Roku Premiere+ and see how it does...that should rule out my network if it does ok in the same place as the TV.

Your smart to check other streaming apps. The ultimate PITA but all else fails troubleshooting step is to turn off all network components (incl modem, streaming devices, basically everything), unplug hdmi cables (at one end), unplug cable modem or whatever connects you to internet. Then plug back in hdmi cables, plug in cable modem and power it up. After modem powers up (a couple minutes) then you can turn on everything else. Tech will have you do this anyway and you'll lose at least another day.


If that doesn't help, you know you did everything possible period and you can tell tech support everything you did and your tv is f'd up (unless Netflix is having issues).

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post #7884 of 36146 Old 09-01-2017, 12:01 PM
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Originally Posted by Soundizer17 View Post
Can i ask people on this thread if the first B7/C7 was fine or did you have to go and get replacement Sets?
My first set was perfect (*For me)
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post #7885 of 36146 Old 09-01-2017, 12:03 PM
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Can i ask people on this thread if the first B7/C7 was fine or did you have to go and get replacement Sets?
2 Weeks owned 65" C7 here and its great. 5% + slide shows no issues.
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post #7886 of 36146 Old 09-01-2017, 12:06 PM
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First was same for me. Although it's a 55 and they are less prone to jail bar problems.

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post #7887 of 36146 Old 09-01-2017, 12:06 PM
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Originally Posted by bmccoupe View Post
AV Sync (lip sync) issue....

Connected HDMI from DirecTV to my Denon receiver. All lip sync issues are gone.... but i guess, it'll be a pain for the family to figure out how to switch inputs on the receiver when they're so used to just turning on the TV without having to mess with the receiver.

So, i take it this is definitely a TV sync issue, since all is well with receiver and other inputs going directly to the receiver instead of TV? Is this something that software can fix?
You need to invest in a cheap harmony. A 350/650 is probably all you need. With one button press, everything automatically changes to the correct input. Its a life-saver with the wife and kids.
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post #7888 of 36146 Old 09-01-2017, 12:20 PM
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Originally Posted by tosa68 View Post
Problem with Netflix -- app or TV? I have a B7P that I just picked up from Costco to replace a B7P that ended up with a stuck-on cluster of pixels. I'm having a problem with the built-in Netflix app where it can barely get to 1080 and constantly drops to 480. Netflix network test in the app says I have 90Mbps, and the previous B7P streamed full UHD 2160 (15M+ bitrate). I also have an LG 65UH8500 and it's streaming built-in Netflix just fine, ramps up to UHD 15M+ bitrate in seconds and stays there. Both sets are hard wired, and I've double checked my home network gear. I tried checking Amazon streaming as well, but I can't see actual bitrate like I can in the Netflix app.

Pretty sure it's the TV, but not sure if it's somehow just a Netflix app issue, or if there is a problem with the TV's electronics. I've reset TV to initial settings, uninstalled/reinstalled Netflix app, tried WiFi and hard wired. All result in same poor Netflix performance.

Anyway, has anyone had problems with the built in Netflix app and/or the network on the TV side?
I'm having this exact same problem on my C7 here in the UK, it's showing the same symptoms connected by wifi or ethernet, struggling to get to 1080 res never mind 4k. My E6 right next to the C7 is absolutely fine. Another thing I've noticed on my C7 is a flickering white pixel in the bottom right corner on Jessica Jones when Just Scan is on, doesn't happen on the E6.
I rang Netflix earlier as LG support was already closed, had me unplug the TV and router but it didn't seem to help. Connection speed in the Netflix app showed 51Mbps on the C7 so it should be fine. Driving me crazy to be honest, not sure if it's the TV or the Netflix app (it's a different version to the one on the E6) or Netflix itself. Amazon / BBC Iplayer 4k / Youtube 4k all fine

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post #7889 of 36146 Old 09-01-2017, 02:03 PM
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Originally Posted by bmccoupe View Post
AV Sync (lip sync) issue....



Connected HDMI from DirecTV to my Denon receiver. All lip sync issues are gone.... but i guess, it'll be a pain for the family to figure out how to switch inputs on the receiver when they're so used to just turning on the TV without having to mess with the receiver.



So, i take it this is definitely a TV sync issue, since all is well with receiver and other inputs going directly to the receiver instead of TV? Is this something that software can fix?


I highly recommend the harmony companion remote as I found this simple remote most family friendly. You can then set it up For single button to turn everything on and switch inputs. Works very well. I have mine set up for DirectTV, AppleTV, bluray, wiiU and switching to the TV for the built in apps.


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post #7890 of 36146 Old 09-01-2017, 02:07 PM
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Originally Posted by tosa68 View Post
Worth a troubleshooting shot. All pings are good, no packet loss, time<1ms over the hardwired connection.

Even the Netflix app's network test says my connection speed is 89.14 Mbps.

What I'm not sure of is whether any of the other built-in streaming apps (Amazon, Vudu, whatnot) have similar issues, so I'll see if I can see. That would help further isolate if just Netflix app, or something with TV network and/or apps handling (or still possibly something in my network setup, but I'm continuing to rule that part out).

The other thing I can do is reconnect my Roku Premiere+ and see how it does...that should rule out my network if it does ok in the same place as the TV.


If the Netflix stream test is reporting his speed then your hard wired connection is working fine. I thin the issue is more likely with Netflix itself when streaming shows. You can also run speed test in the lg browser to check your speeds.


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