Hi all. Wanted to give a Tip for anyone that has recently bought a OLED TV (including me).
I actually read all the fine print on the warranty. It clearly states that it does not cover "Image Burn-in".
But there is a solution! To better protect you in case burn-in does happen. Opt-out of the arbitration agreement within 30 days of your purchase via email!
Then if anything goes wrong with a warranty claim when you call LG service. Like for example they won't fix your TV if you have burn-in. Heck even if it is outside of warranty, it doesn't matter. Then you can simply take them to your local small claims court. Winning in small claims court is very easy, especially against huge companies like LG because it requires a person from LG to fly all the way to your local court house to appear. Which they will not do because they don't have the time. You win by default if no one shows up from the defending company.
More likely, even before your scheduled court date, LG will most likely contact you to try and settle. Either by replacement or settlement check.
I'm speaking from experience here I had a previous situation with Samsung's warranty for my Galaxy phone and it saved my butt! I opted out of the abitration within 30 days of purchase. About 6 months into ownership the screen started having burn-in. They refused to replace my phone I was able to get them to pay me back the whole price of my malfunctioning device by filing with my local small claims court. Filing small claims court costs about $35 and all you have to do is fill out a paper and mail the summons to the defendant (the company).
So in Summary: Even if you don't think your new OLED will have any problems. Be smart! Opt out of arbitration within 30 days of your purchase so you have a backup plan if things go bad!
Here is the fine print from LG's warranty with directions on how to opt-out. Opting out does NOT
affect the Warranty.
"Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to [email protected]
, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product."