Master OLED image retention/ burn-in thread:with photos - Page 132 - AVS Forum | Home Theater Discussions And Reviews
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post #3931 of 4024 Old 10-17-2019, 12:15 PM
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Originally Posted by Stuntman_Mike View Post
Not sure if this was clear, but I was asking if you got two separate replacements for BI on the same TV or two separate TVs?
It was the same TV. The first screen developed burn-in, along with the problem with the lookup table. That screen was replaced.
The second screen developed burn-in a few months later. And that screen was also replaced.
The component parts remained the same!
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post #3932 of 4024 Old 10-18-2019, 07:17 AM
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Originally Posted by Nation66 View Post
It was the same TV. The first screen developed burn-in, along with the problem with the lookup table. That screen was replaced.
The second screen developed burn-in a few months later. And that screen was also replaced.
The component parts remained the same!
Shocked that LG replaced more than once for BI. Also shocked that you got BI on a new panel in a few months.

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post #3933 of 4024 Old 10-18-2019, 08:26 AM
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Originally Posted by Stuntman_Mike View Post
Shocked that LG replaced more than once for BI. Also shocked that you got BI on a new panel in a few months.
I was shocked, too. But, for some reason, I contacted LG's Twitter account, and they responded. Actually, the same tech guy came to my house and replaced both screens.
He told me he's being kept quite busy with burn in replacements. ON the first visit, he took a long look at the screen to see the burn in. The second time, he didn't even bother to
turn on the panel. He just replaced it!
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post #3934 of 4024 Old 10-18-2019, 09:19 AM
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Originally Posted by Nation66 View Post
I was shocked, too. But, for some reason, I contacted LG's Twitter account, and they responded. Actually, the same tech guy came to my house and replaced both screens.
He told me he's being kept quite busy with burn in replacements. ON the first visit, he took a long look at the screen to see the burn in. The second time, he didn't even bother to
turn on the panel. He just replaced it!
Think you may have fallen through the cracks, because it's only supposed to be a one timer, but glad it worked out for you

When mine was replaced, the tech didn't check for BI. They inspect pictures sent before they even will send a tech, so maybe the first tech was just being overly cautious?

What caused BI after only a few months? This must have been the worst panel ever made...

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post #3935 of 4024 Old 10-18-2019, 09:26 AM
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Originally Posted by Stuntman_Mike View Post
Think you may have fallen through the cracks, because it's only supposed to be a one timer, but glad it worked out for you

When mine was replaced, the tech didn't check for BI. They inspect pictures sent before they even will send a tech, so maybe the first tech was just being overly cautious?

What caused BI after only a few months? This must have been the worst panel ever made...

Well, the first screen not only had burn-in but it had that dreaded problem with the look up table, where there is a strange looking rectangle on the right side of the screen.
But the burn-in was the main problem. I think the look up table problem was caused by running the screen refresh mechanism repeatedly (as per an LG tech person)
The second screen was replaced for burn-in only. It was the same tech person both times.
I think there may have been a misapplication of the settings, in which the OLED setting stayed a a high level for a number of days. I still don't understand how that happened!
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post #3936 of 4024 Old 10-20-2019, 07:39 PM
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LG replaced my out of warranty 65B6 panel this week. The new panel is really nice. White screen is perfect. Moderate banding near black that improved to near perfect after the first compensation cycle. Kudos to Lg! Of course I wish it didn’t get burn in after only 3 years of use. Glad they took care of me.
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post #3937 of 4024 Old 10-21-2019, 08:45 AM
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Interesting, i have just purchased the Costco 3 years extended warranty in Canada, it is a total of 5 years warranty (2 from Costco + 3 Extended).

Their warranty terms mention "Pixel Burn Out" but not burn-in, i called their number and asked "If i get a CNN logo stuck in my screen, will it be covered under your warranty terms?", their answer was yes.

I was surprised as i learned that only BestBuy extended warrant covers burn-in, not sure if the person i spoken to did not know what she was talking about or if they really do cover burn-in.

What do you guys think?
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post #3938 of 4024 Old 10-21-2019, 11:56 AM
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Originally Posted by luizffgarcia View Post
Interesting, i have just purchased the Costco 3 years extended warranty in Canada, it is a total of 5 years warranty (2 from Costco + 3 Extended).

Their warranty terms mention "Pixel Burn Out" but not burn-in, i called their number and asked "If i get a CNN logo stuck in my screen, will it be covered under your warranty terms?", their answer was yes.

I was surprised as i learned that only BestBuy extended warrant covers burn-in, not sure if the person i spoken to did not know what she was talking about or if they really do cover burn-in.

What do you guys think?
I think you should call back and be more precise. "I'm thinking about buying an Oled tv...if it get's burn in will you cover it and does your policy say so in writing"

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post #3939 of 4024 Old 10-21-2019, 01:21 PM
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I think you should call back and be more precise. "I'm thinking about buying an Oled tv...if it get's burn in will you cover it and does your policy say so in writing"
Well, it says it covers bur-out in the policy. What is the difference between burn-in and burn-out?
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post #3940 of 4024 Old 10-22-2019, 01:30 AM
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Well, it says it covers bur-out in the policy. What is the difference between burn-in and burn-out?
That's a great question and one I would ask them. Never heard of burn out. Might be they are referring to dead pixels on Oleds...might be referring to the LED back lighting....or edge lighting, found on LED/LCD tv's. My guess would be the latter unless the section of the policy is discussing Oleds specifically.

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post #3941 of 4024 Old 10-22-2019, 08:05 AM
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That's a great question and one I would ask them. Never heard of burn out. Might be they are referring to dead pixels on Oleds...might be referring to the LED back lighting....or edge lighting, found on LED/LCD tv's. My guess would be the latter unless the section of the policy is discussing Oleds specifically.
Yeah i called them again and asked the same question this time with a different agent and i got the same answer "yes sir, it is covered, if you get a stuck CNN logo we will fix / replace". Then i asked where i could find this info in writing, for that she had to call her supervisor who told her that burn-in is not covered under their warranty.

It is impressive how people just don't know how to do their jobs...
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post #3942 of 4024 Old 10-23-2019, 10:36 PM
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My B7 is pretty messed up from the pre-installed YouTube and Netflix apps. Slight burn in from gaming as well, but not much. It's not quite 2 years old yet, 7800 hours.

Today I reached out to LG via the email support on their main website. I have not received a response back yet, but hope I will. I'm at the point now where I almost just want to buy a different tv. It's very noticable and distracting watching movies and TV shows.

I have pictures, but I don't see an option to attach them from the mobile website so I will try to add them tomorrow.
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post #3943 of 4024 Old 10-23-2019, 10:41 PM
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Here is a picture. Refreshed the site and it had a different ui (??) that let me attach the picture.
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post #3944 of 4024 Old 10-24-2019, 11:36 AM
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Originally Posted by atm0706 View Post
My B7 is pretty messed up from the pre-installed YouTube and Netflix apps. Slight burn in from gaming as well, but not much. It's not quite 2 years old yet, 7800 hours.

Today I reached out to LG via the email support on their main website. I have not received a response back yet, but hope I will. I'm at the point now where I almost just want to buy a different tv. It's very noticable and distracting watching movies and TV shows.

I have pictures, but I don't see an option to attach them from the mobile website so I will try to add them tomorrow.

I've had two screens replaced. The first after only a few months.
But I contacted LG on Twitter. They immediately responded to me, and pointed me in the right direction.
I was shocked both times.
Try this: https://twitter.com/LGUS

It can't hurt!
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post #3945 of 4024 Old 10-24-2019, 05:02 PM
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Originally Posted by Nation66 View Post
I've had two screens replaced. The first after only a few months.
But I contacted LG on Twitter. They immediately responded to me, and pointed me in the right direction.
I was shocked both times.
Try this: *Imaginary twitter link*

It can't hurt!
Hi, thank you. I'll try that If I don't get anywhere via the email route, but would rather not if possible because I don't have a twitter or any other social media accounts to contact them through.


They did actually just reply to me a little bit ago with the usual troubleshooting steps that we have all done on our own many times over. They did also mention that I can "submit a request to their OLED specialist" for a review to get a courtesy repair done. I will have to wait until I get home from work today though, because they need the serial number and a bill of sale (hopefully I still have it...).
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post #3946 of 4024 Old 10-24-2019, 05:07 PM
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Originally Posted by atm0706 View Post
Hi, thank you. I'll try that If I don't get anywhere via the email route, but would rather not if possible because I don't have a twitter or any other social media accounts to contact them through.


They did actually just reply to me a little bit ago with the usual troubleshooting steps that we have all done on our own many times over. They did also mention that I can "submit a request to their OLED specialist" for a review to get a courtesy repair done. I will have to wait until I get home from work today though, because they need the serial number and a bill of sale (hopefully I still have it...).

Good luck! I'm confident they'll be able to help you.
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post #3947 of 4024 Old 10-24-2019, 05:33 PM
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Good luck! I'm confident they'll be able to help you.
Thanks! I sure hope so.

Do you happen to know which panels they used for your replacements? I have been doing a bit of research since noticing the burn-in on mine about 6 months ago. I've read that the red sub-pixel is used more than the others, so it ages faster, and as a result they have greatly increased its size in the newer panels. Im wondering if they are just using the same panel that the tv came with, or using the newer more robust ones.
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post #3948 of 4024 Old 10-24-2019, 05:38 PM
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Thanks! I sure hope so.

Do you happen to know which panels they used for your replacements? I have been doing a bit of research since noticing the burn-in on mine about 6 months ago. I've read that the red sub-pixel is used more than the others, so it ages faster, and as a result they have greatly increased its size in the newer panels. Im wondering if they are just using the same panel that the tv came with, or using the newer more robust ones.

I truly don't know the answer to that question. All I know is the same guy came in; removed the old screens, then he put the new ones on.
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post #3949 of 4024 Old 10-31-2019, 06:02 PM
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Well it has been 6 days since I last heard back from LG. That was when they said I could provide them with a receipt, serial number, and photos of the screen for review by an OLED Specialist. I sent everything the same day. I might be making a twitter account just to contact them after all...
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post #3950 of 4024 Old 11-01-2019, 12:56 PM
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Well it has been 6 days since I last heard back from LG. That was when they said I could provide them with a receipt, serial number, and photos of the screen for review by an OLED Specialist. I sent everything the same day. I might be making a twitter account just to contact them after all...
Update:

After reading the email over again, it seems that the email LG uses to respond to customers who contact them through the email support page on their website DOES NOT ACCEPT REPLIES! I didn't catch this the first time. I thought this was really weird considering the asked me to reply with more information.... They also have a link (in the email) to live chat support (only chat support on their website I could find was a chat bot) but it didn't work at all. Anyways, I got sick of waiting around for a response and just decided to make a twitter and contact them there. They replied almost immediately and have schedule a courtesy repair of my OLED screen for next Thursday. I will report back after it has been completed.

My advice to anyone looking to get their OLED screen replaced due to burn in is to contact LG on Twitter first, as others have done. It will save you time, and a headache from shaking your head back and forth thinking about how flawed their support channels are.
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post #3951 of 4024 Old 11-02-2019, 08:23 AM
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Update:

After reading the email over again, it seems that the email LG uses to respond to customers who contact them through the email support page on their website DOES NOT ACCEPT REPLIES! I didn't catch this the first time. I thought this was really weird considering the asked me to reply with more information.... They also have a link (in the email) to live chat support (only chat support on their website I could find was a chat bot) but it didn't work at all. Anyways, I got sick of waiting around for a response and just decided to make a twitter and contact them there. They replied almost immediately and have schedule a courtesy repair of my OLED screen for next Thursday. I will report back after it has been completed.

My advice to anyone looking to get their OLED screen replaced due to burn in is to contact LG on Twitter first, as others have done. It will save you time, and a headache from shaking your head back and forth thinking about how flawed their support channels are.

Super! Like I've said, making contact with them on Twitter was essential to having LG take care of the problem twice. And both times to my satisfaction. Let us know what happens.
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post #3952 of 4024 Old 11-10-2019, 10:29 AM
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CNBC and OLED .... or QLED?

I have CNBC on ALL DAY LONG. And as you probably know, the ticker along the bottom is constantly on screen.

So I'm worried about getting OLED (possibly the LG OLED55C9PUA) because of the burn-in issue. I'm considering QLED instead (Samsung QN55Q80RAFXZA or Samsung QN55Q900RBFXZA)

Is this a valid worry? Anybody here have CNBC on ALL DAY on an OLED?

Thanks,
Neil
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post #3953 of 4024 Old 11-10-2019, 10:51 AM
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I have CNBC on ALL DAY LONG. And as you probably know, the ticker along the bottom is constantly on screen.

So I'm worried about getting OLED (possibly the LG OLED55C9PUA) because of the burn-in issue. I'm considering QLED instead (Samsung QN55Q80RAFXZA or Samsung QN55Q900RBFXZA)

Is this a valid worry? Anybody here have CNBC on ALL DAY on an OLED?

Thanks,
Neil
Don’t get an oled. Out of those 2 options I would get the q80, it is the cheaper of the 2.
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post #3954 of 4024 Old 11-10-2019, 01:38 PM
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Why in the world would you spend so much money just to watch a news channel? Buy the cheapest TV you can find.
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Why in the world would you spend so much money just to watch a news channel? [IMG class=inlineimg]/forum/images/smilies/confused.gif[/IMG] Buy the cheapest TV you can find.
Agreed
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post #3956 of 4024 Old 11-11-2019, 12:05 AM
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Oleds don't burn in not in the technical sense. It's an aging difference with the subpixels. The term burn in should be discarded, burn in is short for phosphor burn in, what happened on plasma and tube, and the same phenomenon doesn't occur on oled.
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post #3957 of 4024 Old 11-11-2019, 02:17 AM
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Oleds don't burn in not in the technical sense. It's an aging difference with the subpixels. The term burn in should be discarded, burn in is short for phosphor burn in, what happened on plasma and tube, and the same phenomenon doesn't occur on oled.
Yes, actually burn out would be technically more correct although still not covered by Costco extended warranty if the CNN logo is stuck on the screen all day..??
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post #3958 of 4024 Old 11-11-2019, 06:46 AM
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Costco's extended warranty for TVs seems to be misleading and the wording seems to be such that it would apply across the spectrum. LEDs do not have the image retention/burn in/ burn out problems that OLEDs definitively have so the wording should be more explicit as they intend it to be for OLEDs ... but it isn't.


Has anyone been denied coverage due to OLED burn in/image retention or dead/stuck pixels? This would be the ONLY reason I would purchase the Costco extended warranty for an OLED only and only if it covers the inherent OLED problems that do occur and render the TV to scrap value.
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post #3959 of 4024 Old 11-12-2019, 11:12 PM
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If you read the actual details of the warranty they specifically mention that burn in is not covered for the Costco warranty...
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post #3960 of 4024 Old 11-14-2019, 12:02 PM
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If you read the actual details of the warranty they specifically mention that burn in is not covered for the Costco warranty...
Right, Best Buy is the only warranty that covers it.
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