Master OLED image retention/ burn-in thread:with photos - Page 144 - AVS Forum | Home Theater Discussions And Reviews
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post #4291 of 4430 Old 03-27-2020, 08:03 PM
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Temporary image retention. Normal with OLEDs. Typically clears up after watching random, non-static content, or after the clear panel noise/pixel refresher (automatic or manual) runs. Very different than permanent burn-in though.

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post #4292 of 4430 Old 03-27-2020, 08:33 PM
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clear panel noise/pixel refresher reduces future temporary image retention?

Our B6, for months, had been exhibiting worse and worse temporary image retention. Even a static yellow on screen for less than a minute would cause a temporary IR shadow that lasted much more than several seconds. It was almost immediate and lasted longer than before. So, I ran a manual 1 hour clear panel noise cycle, seeing as gray uniformity was poor. It cleared up most of the uniformity issues (except for the permanent burn-in), but to my surprise, it also seems to have improved temporary image retention performance. Bright, static yellow elements on screen no longer cause immediate and long-lasting temporary IR. It still happens, of course, but it takes much more time displayed on screen for the image to "stick."


What do you guys think is happening here? Why did the TV's temporary IR performance get worse over time? Why did a manual clear panel noise cycle improve the IR performance? Is it possible that the automatic short cycles (TV off after 4 hours on time) aren't working properly on the TV and it's causing the worse temp IR performance over time?



Anyone else notice this?

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post #4293 of 4430 Old 03-30-2020, 04:11 PM
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LG 65E7P, Well after 9500 hrs I finally have burn-in. Can you guys pls look at pics and tell me why it is burned in up middle, I understand the logo but not sure of middle what I am seeing. I don’t game hard or watch news non stop, varied content all day. Most of this popped the last 2 weeks and not sure why all of a sudden.
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post #4294 of 4430 Old 03-30-2020, 04:56 PM
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Originally Posted by Zooiez123 View Post
LG 65E7P, Well after 9500 hrs I finally have burn-in. Can you guys pls look at pics and tell me why it is burned in up middle, I understand the logo but not sure of middle what I am seeing. I don’t game hard or watch news non stop, varied content all day. Most of this popped the last 2 weeks and not sure why all of a sudden.

The wear in the middle region is likely caused by the presence of human faces and bodies near the middle of the screen for a majority of the time the screen is active, not a fully static object.
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post #4295 of 4430 Old 03-30-2020, 06:04 PM
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Most of this popped the last 2 weeks and not sure why all of a sudden.
Just a theory, but the aging compensation light boosting probably just ran out of headroom in those areas.
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post #4296 of 4430 Old 03-30-2020, 06:07 PM
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Do I have any room to fight LG to replace panel?
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post #4297 of 4430 Old 03-30-2020, 07:02 PM
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Yes, unless policy has changed, you're due a courtesy screen replacement. if you have an account, try reaching out to them via Twitter and/or Facebook. It has recently been the quickest way to get attention.
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post #4298 of 4430 Old 03-30-2020, 10:28 PM
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Originally Posted by Zooiez123 View Post
LG 65E7P, Well after 9500 hrs I finally have burn-in. Can you guys pls look at pics and tell me why it is burned in up middle, I understand the logo but not sure of middle what I am seeing. I don’t game hard or watch news non stop, varied content all day. Most of this popped the last 2 weeks and not sure why all of a sudden.
It's not all of a sudden. The pixels have been wearing out unevenly since day one. It only becomes visible after a certain amount of usage, which varies from individual to individual based on a combination of very unique viewing/usage patterns per individual, specific content viewed, and certain tv settings. As others have said, the burn-in or uneven wear in the middle is almost certainly from people's faces frequently being displayed in the center of the frame. One does not need to watch news non-stop to get burn-in, and varying content may help a bit but not enough in some use cases.


Question for you: How many hours straight is the TV typically used? Is it turned off every couple of hours or usually used for 6-8 hour or more straight before being turned off?
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post #4299 of 4430 Old 03-30-2020, 10:34 PM
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Originally Posted by Zooiez123 View Post
LG 65E7P, Well after 9500 hrs I finally have burn-in. Can you guys pls look at pics and tell me why it is burned in up middle, I understand the logo but not sure of middle what I am seeing. I don’t game hard or watch news non stop, varied content all day. Most of this popped the last 2 weeks and not sure why all of a sudden.
Varied content is irrelevant with OLED. It’s cumulative that matters.
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post #4300 of 4430 Old 03-31-2020, 02:03 AM
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Just a theory, but the aging compensation light boosting probably just ran out of headroom in those areas.
I think your theory is correct , seems to have happened to a few people after a panel refresh . It seems old retention or wear starts showing up . Its like the compensation works to a certain point and then completely stops compensating at all .
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post #4301 of 4430 Old 03-31-2020, 11:48 AM
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CNN Burn In

Began working from home about 3 weeks ago and burned the CNN Banner and Logo into my 65B7. I would have it on during the day as I run our business continuity/crisis management teams and would want to have the news on during the day to stay current. In the evening I would alter my content or play PS4 games. Screen was not paused or left on overnight. I watch on Hulu so there was some ads, etc on during the day as well. In these 3 weeks you can clearly read "Breaking News" and the another shadow that says "PANDEMIC" as well as the logo. Pretty disappointing. I've run the pixel refresh a bunch of times and while there has been a little improvement, it's definitely not watchable long term. Can attach photos if need be - I DM'ed LG on Twitter and they responded once, but have not been able to connect with the pandemic, obviously. Any advice?
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post #4302 of 4430 Old 03-31-2020, 02:15 PM
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This is the first known case of COVID-19 spreading to an electronic device.
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post #4303 of 4430 Old 03-31-2020, 05:51 PM
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Originally Posted by derickson007 View Post
Began working from home about 3 weeks ago and burned the CNN Banner and Logo into my 65B7. I would have it on during the day as I run our business continuity/crisis management teams and would want to have the news on during the day to stay current. In the evening I would alter my content or play PS4 games. Screen was not paused or left on overnight. I watch on Hulu so there was some ads, etc on during the day as well. In these 3 weeks you can clearly read "Breaking News" and the another shadow that says "PANDEMIC" as well as the logo. Pretty disappointing. I've run the pixel refresh a bunch of times and while there has been a little improvement, it's definitely not watchable long term. Can attach photos if need be - I DM'ed LG on Twitter and they responded once, but have not been able to connect with the pandemic, obviously. Any advice?

Had you honestly never watched any CNN on your B7 prior to this point?
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post #4304 of 4430 Old 03-31-2020, 06:05 PM
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Not for more than an hour at a time a few days a week. Normally at work 9-10hr a day, so I don’t watch the morning or afternoon content. Regardless, I can see the word pandemic on the screen, so not really indicative of a long term exposure.
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post #4305 of 4430 Old 03-31-2020, 10:22 PM
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Originally Posted by derickson007 View Post
Began working from home about 3 weeks ago and burned the CNN Banner and Logo into my 65B7. I would have it on during the day as I run our business continuity/crisis management teams and would want to have the news on during the day to stay current. In the evening I would alter my content or play PS4 games. Screen was not paused or left on overnight. I watch on Hulu so there was some ads, etc on during the day as well. In these 3 weeks you can clearly read "Breaking News" and the another shadow that says "PANDEMIC" as well as the logo. Pretty disappointing. I've run the pixel refresh a bunch of times and while there has been a little improvement, it's definitely not watchable long term. Can attach photos if need be - I DM'ed LG on Twitter and they responded once, but have not been able to connect with the pandemic, obviously. Any advice?
Yeah, don’t watch CNN or game on an OLED tv.
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post #4306 of 4430 Old 04-01-2020, 02:07 PM
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I didn't think ambient temp was an issue for OLEDs but apparently it is. I can see where even in a air conditioned room if a panel is getting struck with direct sunlight it would hold some additional heat resulting in a speedy demise.

https://onlinelibrary.wiley.com/doi/....1002/jsid.788
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post #4307 of 4430 Old 04-05-2020, 11:44 PM
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Originally Posted by derickson007 View Post
Began working from home about 3 weeks ago and burned the CNN Banner and Logo into my 65B7. I would have it on during the day as I run our business continuity/crisis management teams and would want to have the news on during the day to stay current. In the evening I would alter my content or play PS4 games. Screen was not paused or left on overnight. I watch on Hulu so there was some ads, etc on during the day as well. In these 3 weeks you can clearly read "Breaking News" and the another shadow that says "PANDEMIC" as well as the logo. Pretty disappointing. I've run the pixel refresh a bunch of times and while there has been a little improvement, it's definitely not watchable long term. Can attach photos if need be - I DM'ed LG on Twitter and they responded once, but have not been able to connect with the pandemic, obviously. Any advice?
This exact thing happened to me too, on identical model 65B7P. I’ve never had any sort of burn in until I started watching CNN for hours a day. I noticed a weird horizontal discoloration on the lower left side where the red banner goes while watching other content. Kindof a bummer after 3 years of no burn in. I’ve been watching a lot of other normal content for days and it’s basically the same.
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post #4308 of 4430 Old 04-06-2020, 05:33 AM
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Originally Posted by derickson007 View Post
Began working from home about 3 weeks ago and burned the CNN Banner and Logo into my 65B7. I would have it on during the day as I run our business continuity/crisis management teams and would want to have the news on during the day to stay current. In the evening I would alter my content or play PS4 games. Screen was not paused or left on overnight. I watch on Hulu so there was some ads, etc on during the day as well. In these 3 weeks you can clearly read "Breaking News" and the another shadow that says "PANDEMIC" as well as the logo. Pretty disappointing. I've run the pixel refresh a bunch of times and while there has been a little improvement, it's definitely not watchable long term. Can attach photos if need be - I DM'ed LG on Twitter and they responded once, but have not been able to connect with the pandemic, obviously. Any advice?
This exact thing happened to me too, on identical model 65B7P. I’️ve never had any sort of burn in until I started watching CNN for hours a day. I noticed a weird horizontal discoloration on the lower left side where the red banner goes while watching other content. Kindof a bummer after 3 years of no burn in. I’️ve been watching a lot of other normal content for days and it’️s basically the same.
I contacted them via Twitter and they’re swapping out the panel this week for free. They just needed a picture of receipt and pictures of the burn in.
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post #4309 of 4430 Old 04-06-2020, 02:38 PM
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I contacted them via Twitter and they’re swapping out the panel this week for free. They just needed a picture of receipt and pictures of the burn in.
That's great! I actually had mine replaced twice for burn in, by contacting them through Twitter.
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post #4310 of 4430 Old 04-07-2020, 04:20 PM
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I contacted them via Twitter and they’re swapping out the panel this week for free. They just needed a picture of receipt and pictures of the burn in.
Awesome. Curious, who did you buy the TV from?
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post #4311 of 4430 Old 04-08-2020, 06:15 AM
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I contacted them via Twitter and they’️re swapping out the panel this week for free. They just needed a picture of receipt and pictures of the burn in.
Awesome. Curious, who did you buy the TV from?
Best Buy
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post #4312 of 4430 Old 04-15-2020, 09:50 PM
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Awesome. Curious, who did you buy the TV from?
The LG tech came today and gave me a brand new panel, keeping the same “guts” behind the tv. It was a very easy process, I just sent a private message to LG USA on twitter and they asked for pics, serial number, place of purchase (for me a no name retailer on ebay). They approved it right away. The tech thinks they are expediting things with COVID19 going on, no one personally came out to verify the burn in and neither did the tech - he didn’t even ask to see it. I’m not sure if I got an updated (2018, 2019) panel or not, he wasn’t sure, but it does have the silver edge like on all B7 oleds. He said it was brand new and not refurbished since it didn’t have an R. Very happy with the experience overall!
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Hi all.

I have a 7 month old Panasonic OLED tv in UK and recently I noticed a faint band about 1cm wide and 2cm from the top horizontally stretching across the screen. I've treated the TV with the utmost care as I'm fully aware of the limitations of OLED in regard to screen burn etc. I've used the TV normally, various channels, no gaming or prolonged news programmes with banners etc.

I have a 5 year warranty with Panasonic and having sent them various photos of the problem they've replied that it's screen burn in and not covered by the warranty.

I'm convinced it's not as there's no discolouration in the band and I am now in dispute with them.

I'm not an expert, I only know that whatever the fault is, it hasn't been caused by misuse & I'd appreciate if you guys could have a look at the attached pics and tell me what you think. Screen burn or defective panel?

Many thanks ..... FFudge.
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post #4314 of 4430 Old 04-17-2020, 05:38 AM
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Hi all.

I have a 7 month old Panasonic OLED tv in UK and recently I noticed a faint band about 1cm wide and 2cm from the top horizontally stretching across the screen. I've treated the TV with the utmost care as I'm fully aware of the limitations of OLED in regard to screen burn etc. I've used the TV normally, various channels, no gaming or prolonged news programmes with banners etc.

I have a 5 year warranty with Panasonic and having sent them various photos of the problem they've replied that it's screen burn in and not covered by the warranty.

I'm convinced it's not as there's no discolouration in the band and I am now in dispute with them.

I'm not an expert, I only know that whatever the fault is, it hasn't been caused by misuse & I'd appreciate if you guys could have a look at the attached pics and tell me what you think. Screen burn or defective panel?

Many thanks ..... FFudge.
Doesn't look like burn-in to me. OLED burn-in would have a dimmer appearance to the rest of the screen. This just looks likes 2 horizontal lines parallel to each other.

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post #4315 of 4430 Old 04-17-2020, 06:13 AM
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Doesn't look like burn-in to me. OLED burn-in would have a dimmer appearance to the rest of the screen. This just looks likes 2 horizontal lines parallel to each other.
Thanks.

I didn't want to influence any opinions but I posted the same on UK's AVForum site & they all said the same as you.
I'll be taking this further with Panasonic once I've got an independent professional assessment and report of the fault and if
we're correct I'll send the bill to them! At the moment they've refused to send an engineer to assess the tv and told me I'll
have to arrange that myself & at my expense!

7 month old tv, 5 year warranty with Panasonic. They made their decision based on the same photos I posted above. Atrocious customer service !
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I'll be surprised if they are still in the TV business in 2021.
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post #4317 of 4430 Old 04-17-2020, 07:13 PM
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Thanks.

I didn't want to influence any opinions but I posted the same on UK's AVForum site & they all said the same as you.
I'll be taking this further with Panasonic once I've got an independent professional assessment and report of the fault and if
we're correct I'll send the bill to them! At the moment they've refused to send an engineer to assess the tv and told me I'll
have to arrange that myself & at my expense!

7 month old tv, 5 year warranty with Panasonic. They made their decision based on the same photos I posted above. Atrocious customer service !
Yeah, I used to love Panasonic products when they were sold here in the US, but that level of customer service is just plain lousy. It's unfortunate. Let us know how it works out. Good luck!

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post #4318 of 4430 Old 04-17-2020, 07:24 PM
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Called Chris from Cleveland Plasma to inquire about a C9 vs a CX. At the end of our conversation I told him my C6 has a lot of burn in. Instead of trying to sell me on a new tv, he told me to contact LG and they most likely would replace/fix my panel. Well today I got word from LG they are replacing/fixing my panel as a one time courtesy as it’s out of warranty; big thank you LG! Once I’m ready, I’ll purchase my next oled from Chris just like my C6. One interesting thing is they made me sign a letter that I understand it will be fixed with a 2D vs a3D. I’m totally ok with that as I hate 3D but would this impact PQ?? Thanks

FYI: I tried being careful w leaving logos, banners, etc static on tv but little by little got burn in. Example- I watch Fox News while eating dinner for about an hour an evening and eventually banner got burned in. My wife and daughter stopped watching this tv cause they were paranoid of having more burn in. My wife would put it on a music channel while making dinner and DTV logo burned in. So my next C9 or CX will be dealt with kid gloves.

Update: company replacing panel ordered new one today. Should have new panel installed by end of next week hopefully. Now I’m torn cause was looking forward to new C9 or CX. Real world problems!!
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post #4319 of 4430 Old 04-17-2020, 10:29 PM
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Called Chris from Cleveland Plasma to inquire about a C9 vs a CX. At the end of our conversation I told him my C6 has a lot of burn in. Instead of trying to sell me on a new tv, he told me to contact LG and they most likely would replace/fix my panel. Well today I got word from LG they are replacing/fixing my panel as a one time courtesy as it’s out of warranty; big thank you LG! Once I’m ready, I’ll purchase my next oled from Chris just like my C6. One interesting thing is they made me sign a letter that I understand it will be fixed with a 2D vs a3D. I’m totally ok with that as I hate 3D but would this impact PQ?? Thanks

FYI: I tried being careful w leaving logos, banners, etc static on tv but little by little got burn in. Example- I watch Fox News while eating dinner for about an hour an evening and eventually banner got burned in. My wife and daughter stopped watching this tv cause they were paranoid of having more burn in. My wife would put it on a music channel while making dinner and DTV logo burned in. So my next C9 or CX will be dealt with kid gloves.

Update: company replacing panel ordered new one today. Should have new panel installed by end of next week hopefully. Now I’m torn cause was looking forward to new C9 or CX. Real world problems!!
Yes. Fox News can be very damaging. In any event, glad LG took care of you. Are they sending out techs to do in-house repairs at this time? Some places, like home depot, won't do deliveries or installs inside the house.
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post #4320 of 4430 Old 04-17-2020, 11:45 PM
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These are a 2nd set of photos sent to LG after they requested a set. The rep I talked to opened them and stated all she could see was a red screen with the IR from the icons invisible to her. She stated her manager looked at the photos as well and so no IR. I then asked for the name of the manger first and then to speak to the manager. She could neither give me the name of the manager and then changed the story to the fact that the manager never saw the photos. This was the 3rd representative I talked claiming to have no visibility of the beyond distinct menu icons.
Contact JamalofLG on LG community. If that doesn't solve the problem, shame them on twitter.
Akash Makkar is offline  
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blacks , burn in , burn-in , cnbc , lg oled , lg tv , lg-tv , oled , oled burn-in , plasma

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