The advise I got was put the display into store mode which I did as it refreshes the settings every few minutes. I did this and put the display into torch mode (Vivid) and played 12 hours of dead pixel screen burn RGB flash videos. These videos are nice because they will generally go from one dead pixel video to the next so little risk of it getting stuck on a static display of youtube videos.
Now in dealing with LG The 1st representative I talked to named Kyle stated "these displays are prone to burn in" verbatim and this was an out of warranty issue. Talking to Danny an LG Rep who sets up the wall displays at Best Buy stationed out of Indianapolis was very aware of the burn in issue as well and had seen it on numerous occasions with the BB displays. He was very professional unlike what I had dealt with before and was lucky enough to run into him as a fluke in my local store. He simply stated this should never ever be an issue you have to deal with and under no circumstances should the menu system ever show severe IR on the display. I also have always used the LG presets being ISF modes and HDR Bright with dynamic contrast turned down. Granted HDR Bright probably being the most dangerous with Oled light and contrast at 100, medium color temp which is the brightest and wide color gamut, but if those settings are prone to severe IR they shouldn't be presets from the factory. I also am stating if it was anything but the menu icons showed extreme IR I would take the hit. Any of the settings or presets within the LG TV is on the company.
Now off to a service center to diagnose at my expense and see if LG steps up to the plate and does the right thing concerning the repair that is well within the 1 year warranty.
Last edited by PRO-630HD; 04-25-2017 at 09:42 AM.