I had my C8 panel replaced yesterday by Geek Squad due to noticeable burn-in on red images. When they were finishing up attaching the back cover to the new panel, they we’re unable to attach two screws on the bottom left (if facing the back) side. The two screws would go underneath from the bottom up, near the speakers. They removed the cover again and noticed there wasn’t a place to screw them in, the old panel had spots to accept screws. So the left side of the back cover (power cord side) is not completely sealed against the panel. They said it shouldn't affect anything.
Is it possible they shipped me a different panel than the C8 since the back cover fit differently and would it even work if they did? That’s what the geek squad guys thought, but they were unable to confirm the model panel that LG shipped them. They thought it might be a newer 2019 panel or a complete different model like the B8. Are all 2018/19 panels the same, just the technology connected to them differs? They just removed all the tech guts from my old panel and connected it to the new panel. (in the picture, new panel is leaning against the sofa) Do the panels differ from model to model? Would I see any difference if they shipped a different model panel?
All my settings, serial number and hours remained the same after we powered on the new panel, but I notified some things weren’t working, like adjusting the color temp. So I reset the tv to factory settings, now everything seems to be working fine.
Any assistance to my questions would be greatly appreciated.
Last edited by jugglebob; 05-19-2019 at 07:32 AM.