Sony A1E Dimming Defect - Page 11 - AVS Forum | Home Theater Discussions And Reviews
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post #301 of 467 Old 07-03-2018, 12:41 AM
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Originally Posted by gadgtfreek View Post
FYI, that may work on an A1E, but my A8F dimmed out of the box.

does it mean that the A8F model also dims?
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post #302 of 467 Old 07-03-2018, 01:25 PM
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Hi all. Just got my A1E delivered today. Bought a refurb. Newest firmware. I do not see any dimming issues. I went to the help menu and left it alone for a few minutes to see if the screen would dim and it maintained constant brightness. Wonder if I got one without the defect...

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post #303 of 467 Old 07-03-2018, 02:22 PM
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Originally Posted by joshua goard View Post
Hi all. Just got my A1E delivered today. Bought a refurb. Newest firmware. I do not see any dimming issues. I went to the help menu and left it alone for a few minutes to see if the screen would dim and it maintained constant brightness. Wonder if I got one without the defect...
Did you do this in HDR mode or SDR?

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post #304 of 467 Old 07-03-2018, 02:22 PM
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Originally Posted by joshua goard View Post
Hi all. Just got my A1E delivered today. Bought a refurb. Newest firmware. I do not see any dimming issues. I went to the help menu and left it alone for a few minutes to see if the screen would dim and it maintained constant brightness. Wonder if I got one without the defect...
I've only seen it on the following circumstance:

HDR video with a bright scoreboard. It looks to me like FOX started tone mapping (or some such) their world cup games so their scoreboard isn't crazy bright. The last game I watched did not have this issue, and I noticed the numbers on the scoreboard weren't super bright, just like a normal brightness. Which is preferred anyways, I want to focus on the game not uber bright numbers and scoreboard border.
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post #305 of 467 Old 07-03-2018, 03:39 PM
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Originally Posted by gadgtfreek View Post
Did you do this in HDR mode or SDR?
Standard android menu, so I assume sdr. However, I did watch some youtube videos in hdr that had a static logo and I didn't notice anything

I don't game a ton and this is a bedroom tv so not sure it would effect me too much even if the issue were present. But man...the tv looks great. Replaced a Sony 930d...Massive improvement.

Have a 75 in 900e in the living room...which is no slouch...hope i don't start to hate it though...lol

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post #306 of 467 Old 07-03-2018, 03:59 PM
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If you fire up a movie in HDR, and let it get to the logo screen of the studio, or something of the sort that has good bright too it, and then let it sit 3-4 minutes, and then unpause or callup the action menu, it will jump back up in brightness. I have maintained I have not seen mine do it during a movie, but if I pause it is pretty obvious on both my sets.

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post #307 of 467 Old 07-04-2018, 02:16 AM
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Originally Posted by joshua goard View Post
I don't game a ton ...
But you do have a Xbox or PS4 with HDR games? I own a A1 and can reproduce the dimming issue with fifa18 for example. Somehow the issue does not appear in the menu (even though there are a lot of static things displaying on the screen) but during a match the screen is dimming aggressively. Luckily watching TV through all kind of sources is not effected by dimming.
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post #308 of 467 Old 07-04-2018, 08:02 AM
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Originally Posted by Japocino View Post
But you do have a Xbox or PS4 with HDR games? I own a A1 and can reproduce the dimming issue with fifa18 for example. Somehow the issue does not appear in the menu (even though there are a lot of static things displaying on the screen) but during a match the screen is dimming aggressively. Luckily watching TV through all kind of sources is not effected by dimming.
I do have a PS4 hooked up but don't play it much. I have The Last of Us Remastered (maybe the best video game ever made for any console if you've never played it...) which does have HDR. I can check it out.

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post #309 of 467 Old 07-05-2018, 04:22 AM
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Originally Posted by joshua goard View Post
I do have a PS4 hooked up but don't play it much. I have The Last of Us Remastered (maybe the best video game ever made for any console if you've never played it...) which does have HDR. I can check it out.
If you don't see it...don't go looking for it.

Witcher 3 (updated) on the Xbox One X dims like a mad bastard on my A1E. However, I am now playing the Xbox One X enhanced version of Red Dead Redemption and haven't noticed any dimming.
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post #310 of 467 Old 07-05-2018, 09:14 AM
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Originally Posted by Nickff View Post
If you don't see it...don't go looking for it.

Witcher 3 (updated) on the Xbox One X dims like a mad bastard on my A1E. However, I am now playing the Xbox One X enhanced version of Red Dead Redemption and haven't noticed any dimming.
Yeah, not going to go looking for it. It's a bedroom tv so it won't get used that much. I bought 2 of them at a ridiculously low price (helps to know the right people) and sold one of them along with my old Sony 930d and actually ended up pocketing a few hundred bucks in the end. So i basically made some money on upgrading. Now if I could only back into a deal like this for my 75 in in the living room I'll be good, lol...

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post #311 of 467 Old 07-06-2018, 05:24 AM
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Originally Posted by joshua goard View Post
I do have a PS4 hooked up but don't play it much. I have The Last of Us Remastered (maybe the best video game ever made for any console if you've never played it...) which does have HDR. I can check it out.
Can wait for Last of us 2
I heard somewhere that dimming can be reproduce with Last of us remastered as well.
Did you checked it out already?
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post #312 of 467 Old 07-06-2018, 05:49 AM
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Originally Posted by Japocino View Post
Can wait for Last of us 2
I heard somewhere that dimming can be reproduce with Last of us remastered as well.
Did you checked it out already?
Last of us is extremely hard to reproduce it with in normal play situations, since the last of us has almost no HUD to speak of.
Usually it is bright static HUD elements that produce the dimming in games.
Sport games, God of War, Witcher 3 in hdr. That sort of thing.
If there is no bright HUD, there is no dimming, so a not so great solution to the dimming in games is turning off the HUD in all games that allow it.
It can rob you of important information like your health status though

Personally i have only had dimming with HDR enabled games myself, so i solved the God of War dimming by playing it in SDR.
But there have been reports of people having it with SDR as well.

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Last edited by Emersion; 07-06-2018 at 05:54 AM.
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post #313 of 467 Old 07-06-2018, 09:25 AM
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Originally Posted by Japocino View Post
Can wait for Last of us 2
I heard somewhere that dimming can be reproduce with Last of us remastered as well.
Did you checked it out already?
Have not played yet. Will attempt this weekend. We just switched from DirecTv to Dish yesterday (which took several hours) over DTV messing up my bill and causing me to call in and waste 45 minutes of my life every month for half a year...The Dish receiver is way better but they have far fewer channels in HD than DirecTv did. The picture on DirecTv looks sharper in general too...

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post #314 of 467 Old 07-08-2018, 06:15 PM
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Originally Posted by Emersion View Post
Personally i have only had dimming with HDR enabled games myself, so i solved the God of War dimming by playing it in SDR.
But there have been reports of people having it with SDR as well.
It definitely happens with SDR. In fact, I don't get it with HDR content so far, but do get it with SDR sports.
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post #315 of 467 Old 07-08-2018, 06:18 PM
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Originally Posted by gadgtfreek View Post
IIRC Sony Europe put the FW up that had "Resolves an issue where the brightness decreases every time HDR content is played" in late May, and shut it down on 6/21. So there musta been an issue with their staggered rollout so they had to stop. Good news is that little note, the bad news is the wait.

Hopefully, the A1E gets it soon, and it is in included in the second A8F FW update.
That firmware didn't fix the issue, as was widely reported when it was initially rolled out.
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post #316 of 467 Old 07-08-2018, 06:20 PM
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So i've been in touch with Caleb Denison at Digital Trends and this is the latest info he has gotten:

"Sony's official response: "Sony engineering is investigating the issue and we are looking into improving the dimming performance of the A1E OLED TV.” I think their engineers are cranking hard on this and a fix for affected units should be forthcoming."
Any chance you can hit this guy up again for an update? Sony clearly isn't going to actually communicate directly with its actual customers.
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post #317 of 467 Old 07-08-2018, 06:23 PM
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In a way. I've been told that I am cleared to pass along his email address to you all. Eric has been speaking with the TV group that has been communicating with the engineers. The engineers are looking for various emails from us to help narrow down the source of the issue.

So, if you all could, please send a formal email with what exactly you are experiencing when it comes to the Sony A1E dimming. As well as the time type of content being played at the time of dimming. Cheers. Please keep it professional and organized. We are all trying to get the issue resolved. Thank you for your time.


[email protected]
Any further update that you are able to give us?



A number of us emailed Eric, who replied at the time, but since then nothing seems to be happening.
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post #318 of 467 Old 07-09-2018, 04:38 AM
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Multiquote is your friend.
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post #319 of 467 Old 07-09-2018, 10:47 AM
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Hi, I'm from Poland and I also have a problem with dimmed screen. I have reported the matter to support Poland sony. I was asked to send a fault photo, a proof of purchase and a serial number sticker. I received a message quoting "the receiver is fully functional" I wrote to sony poland "I thought that buying a set of Sony A1 with the PS4PRO console will be the best picture" and unfortunately after the last update is a drama. Do you know what they wrote back to me? "You can change the brightness with the contrast setting and with the PS4pro itself, please contact the playstation Poland support.

P.S. I am sorry for all components and verbal errors, my English is poor - I am using a translator

Regards
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post #320 of 467 Old 07-09-2018, 05:58 PM
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Multiquote is your friend.
Yeah, it is really hard scrolling another couple of centimetres, isn't it? Sorry about the extra wear on your mouse wheel. Multiquote makes more sense when replying to multiple parts of the same post, not multiple different posts from different people.

Still waiting for you to have the courtesy to reply to my post from weeks ago. Instead of being big enough to accept that you were mistaken though, you just slunk away for weeks and have now reappeared with value added posts like this one. Still not entirely sure what your agenda in this thread is given that you don't seem to have the same issue and don't seem to be particularly bothered by the issue you do have.
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post #321 of 467 Old 07-09-2018, 06:01 PM
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Originally Posted by Tomasz Pietrzyk View Post
Hi, I'm from Poland and I also have a problem with dimmed screen. I have reported the matter to support Poland sony. I was asked to send a fault photo, a proof of purchase and a serial number sticker. I received a message quoting "the receiver is fully functional" I wrote to sony poland "I thought that buying a set of Sony A1 with the PS4PRO console will be the best picture" and unfortunately after the last update is a drama. Do you know what they wrote back to me? "You can change the brightness with the contrast setting and with the PS4pro itself, please contact the playstation Poland support.

P.S. I am sorry for all components and verbal errors, my English is poor - I am using a translator

Regards
That sounds odd. They might be talking about the setting in the PS4 which switches between "RGB Full" and "RGB Limited", but that would not cause the picture to start off nice and then dim as described in this thread. If that was set up incorrectly the picture would always look washed out and wouldn't change.
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post #322 of 467 Old 07-15-2018, 07:44 AM
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So this is definitely an issue, for anyone who may not see may not be watching content that does it as much. But I saw this happening watching shark tank and watching tennis. Both were extremely easy to see that there is an issue happening. Is there any word on an update? I have the extended warranty, would that give me any chance of having Sony do something about this?

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post #323 of 467 Old 07-16-2018, 07:22 AM
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Hi, I got another information from Sony "According to the notification, I inform you that it is a deliberate limitation of the screen's brightness, which is to protect against burnout / protection. I'm saying goodbye to playing on PS4
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post #324 of 467 Old 07-17-2018, 06:23 PM
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Originally Posted by Tomasz Pietrzyk View Post
Hi, I got another information from Sony "According to the notification, I inform you that it is a deliberate limitation of the screen's brightness, which is to protect against burnout / protection. I'm saying goodbye to playing on PS4
That's the next part of their script.


If you keep pushing, eventually they're move on to "we are aware of the issue and our engineers in Japan are working on it but we don't have a timeline for a fix".


Sony seems to be telling various people that a new firmware update is coming soon, but no actual sign of it so far.
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post #325 of 467 Old 07-20-2018, 08:55 AM
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I tried dealing with Sony on a phone call too and it's 2 hours on the phone that I don't want to deal with. I know this issue is on their community forums as well. Does anyone actually know if a fix is in the works, can we see this on a future update? Just anything promising would be beneficial, whether it's tomorrow or in two months.

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post #326 of 467 Old 07-24-2018, 04:20 PM
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I regularly see mine dim down on one of the SDR ATV4K aerials (airport flyover). This leads me back to thinking it is based on an average pic level, not static logos, etc... I think being too aggressive it thinks the image is paused when it is a slow-moving consistent image.

I have yet to see the issue with normal live content in SDR or HDR, but we will see what NCAA football brings.

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post #327 of 467 Old 07-27-2018, 04:46 AM
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Article on Flatpanelshd where Sony promises to fix dimming problem. The good news is that they admit a fix is needed. The bad news is that they claim it is not an issue on the A8F. I have never seen it on my A8F but I see posts from other owners who have.

https://www.flatpanelshd.com/news.ph...&id=1532684526
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post #328 of 467 Old 07-27-2018, 04:50 AM
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The A8F does dim.

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post #329 of 467 Old 07-27-2018, 06:24 AM
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It is good that there are more and more "eyes" on the issue.
I am more and more hopeful for a solution somewhere along the line, making my A1 close to a perfect tv for me again.

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post #330 of 467 Old 07-29-2018, 08:32 PM
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Quote:
Originally Posted by gadgtfreek View Post
I regularly see mine dim down on one of the SDR ATV4K aerials (airport flyover). This leads me back to thinking it is based on an average pic level, not static logos, etc... I think being too aggressive it thinks the image is paused when it is a slow-moving consistent image.

I have yet to see the issue with normal live content in SDR or HDR, but we will see what NCAA football brings.
There is definitely an issue with static logos for the reasons set out in detail earlier in this thread which you are determined to ignore.


Based on your posts it sounds like there may be another problem too, or alternatively this is a bug which is manifesting in different ways for different people.
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