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post #361 of 467 Old 09-07-2018, 08:42 AM
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https://www.flatpanelshd.com/news.ph...&id=1536319801

Finally Sony is being raked by a prominent outlet for this nonsense. Hopefully it's enough for them to get it together.
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post #362 of 467 Old 09-07-2018, 10:32 AM
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Originally Posted by rnk21 View Post
https://www.flatpanelshd.com/news.ph...&id=1536319801

Finally Sony is being raked by a prominent outlet for this nonsense. Hopefully it's enough for them to get it together.
Glad it is getting publicity. This is getting ridiculous

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post #363 of 467 Old 09-07-2018, 10:34 AM
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Originally Posted by DrummerBoss View Post
Just updated, but for me the problem is still there.

Trying out Spider-Man today on the PS4 Pro at 4K HDR and it's very noticeable. I'm on an A1E from early 2018 (can't remember the exact month).

So disappointed (in the firmware update, not the game )

edit: i had to reset the TV to factory settings too, after this update it wouldn't show any of the HDMI inputs properly.
Just got the game today, after the reset is the issue still happening?

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post #364 of 467 Old 09-07-2018, 01:03 PM
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John Archer from Forbes is about to write an article as well. Any owner with the AF8 should tweet him as he is looking for as much info as possible to confront Sony. Sony denies this being an issue for the AF8..

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post #365 of 467 Old 09-07-2018, 01:45 PM
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Originally Posted by ironsurvivor View Post
Just got the game today, after the reset is the issue still happening?
If you mean after the factory reset my HDMI inputs got back to life: yes, that is working again. Just a small annoyance configuring the TV again to my likings.

If you mean after the factory reset the new firmware got rid of the dimming, no luck.

The dimming is very visible in this game. You can see it clearly when web slinging through the city. Look at the shades on the buildings. And this is not intended in the game, because i've compared it to other gameplay footage and it's not there. And guess what, the game has a static HUD too

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post #366 of 467 Old 09-07-2018, 03:19 PM
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my af8 dims bad on HDR video games ,seems half as bright .

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post #367 of 467 Old 09-07-2018, 06:15 PM
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Originally Posted by Dave Scurrah View Post
my af8 dims bad on HDR video games ,seems half as bright .

I hope more tv reviewers (hdtvtest, rtings, digitaltrends, cnet) call out Sony. Only way to get a fix unfortunately. Its also concerning how Sony says "it only effects a1e" as if that lessens the overall issue at hand. A1e was a flagship tv in Sony's lineup just less than a few weeks ago. Sad!

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post #368 of 467 Old 09-07-2018, 07:03 PM
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Outside of leaving the menu screen up I am yet to see it on my A8F. I tried maximum brightness, High peak luminance and watching a HDR recording of a video game on Youtube to get the dimming to trigger. I cannot get it to trigger in SDR content with scoreboards with the brightness at maximum.

Is there some content somewhere that we can play that will (even somewhat consistenly) reproduce the problem?
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post #369 of 467 Old 09-08-2018, 04:11 AM
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Quote:
Originally Posted by Tommo53 View Post
Outside of leaving the menu screen up I am yet to see it on my A8F. I tried maximum brightness, High peak luminance and watching a HDR recording of a video game on Youtube to get the dimming to trigger. I cannot get it to trigger in SDR content with scoreboards with the brightness at maximum.

Is there some content somewhere that we can play that will (even somewhat consistenly) reproduce the problem?
It doesn't affect every set. On my A1 it is easily reproduced with luminance on high and any content with any amount of static, white content (sport score, game HUD).
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post #370 of 467 Old 09-08-2018, 04:11 AM
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I tested mine on Spider-Man video game with no huds it stays full hdr brightness ,any hud it dims down in a min to almost unplayable , never seen it dim for sdr , hdr , or Dolby vision movies

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post #371 of 467 Old 09-08-2018, 04:13 AM
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Originally Posted by rnk21 View Post
John Archer from Forbes is about to write an article as well. Any owner with the AF8 should tweet him as he is looking for as much info as possible to confront Sony. Sony denies this being an issue for the AF8..
Did you provide a link to this thread?
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post #372 of 467 Old 09-08-2018, 05:22 AM
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So why is a factory reset need with new fw??? Because its not for the U.S.?

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post #373 of 467 Old 09-08-2018, 08:30 AM
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Article just went up from John Archer. This MAY just be the kick in the ass Sony needs..

https://www.forbes.com/sites/johnarc.../#3bd5615c2ecc

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post #374 of 467 Old 09-12-2018, 01:30 PM
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Is this supposed to be available OTA? My set hasn't detected an update since the one that started all this crap.
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post #375 of 467 Old 09-12-2018, 02:04 PM
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New firmware for US/Canada owners as well.

https://esupport.sony.com/US/p/model...d#/downloadTab

This software update (version PKG6.5629.0177NAA) provides the following benefits:
Improves general performance of the TV
Improves video performance

XBR55A1E
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post #376 of 467 Old 09-12-2018, 06:11 PM
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my af8 is still;l dimming ,after the update ,im calling sony tomm ive had it .im going to bug them every day till they r sick of me 4000 $ tv ,its unacceptable to go on this long
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post #377 of 467 Old 09-12-2018, 06:27 PM
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Originally Posted by Dave Scurrah View Post
my af8 is still;l dimming ,after the update ,im calling sony tomm ive had it .im going to bug them every day till they r sick of me 4000 $ tv ,its unacceptable to go on this long
I'm close to the same. They have till the end of September, then I will take this as far as it can go. I've gotten two major publications to cover this in the last week. The forbes article has over 20,000 views. I think Sony will be forced to address the issue in the coming days.
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post #378 of 467 Old 09-12-2018, 06:32 PM
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what bugs me the most ,the tv would be perfect from my perspective .

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post #379 of 467 Old 09-12-2018, 06:41 PM
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Originally Posted by Dave Scurrah View Post
what bugs me the most ,the tv would be perfect from my perspective .
It was perfect. I gamed on it quite a bit and watched a ton of sports, with not one sign of burn in. Why they felt the need to do this is beyond me. That they did it without alerting us owners is just anti-consumer. Lets us know how the fight goes.
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post #380 of 467 Old 09-12-2018, 06:48 PM
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has anyone had burn in with the A1E?
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post #381 of 467 Old 09-12-2018, 07:42 PM
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The fundamental problem Sony has is that if there is a significant burn in issue with this set running on ordinary content within the parameters of its available settings, then they have sold us all a TV that can't actually perform as advertised and reviewed.



If that is the situation, then they've released the TV to rave reviews, promoted its incredible picture, and then without customer consent ruined that picture in order to 'protect' a TV that presumably was never able to perform at those levels long term in the first place.


So either they have released terrible, TV-breaking firmware by stealth, or they've released an underperforming TV and hidden that fact early in its life cycle.
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post #382 of 467 Old 09-12-2018, 08:06 PM
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Update?

Just saw this e-mail

Sorry for the delay, but here’s what I was able to find out below…



All,

I know there has been some recent attention to our OLEDs, specifically A1E. Reports state that we are dimming the screen brightness during regular programing causing a poor customer experience.

Before I explain the details let me first mention the following.



The good news is we recently as of 9/11(yesterday) released a new software for our A1E models. Which has alleviated customer complaints in EU and now ready for the US.

Although we are doing a 2 week roll out the software can be downloaded now on eSupport:

PKG6.5629.0177NAA



We at Sony are committed to delivering not only excellent picture quality but excellence in products and experience for our customers as well.

That said as we are all aware, OLED technology has its own inherent challenges, specifically with image retention.

The last thing we want is to deliver a product that will create customer issues in the near future. Which is why we design safeguards to protect the OLED panel for years of use.



An example of the opposite end of spectrum can be found here. And is quickly picking up attention.

LG ​OLED TV suffers burn-in from 4,000 hour test



During our Dolby Vision update we slightly adjusted the algorithm in order to protect from image retention. However we quickly got feedback it was at an unacceptable level of experience.

We then updated again during PKG6.2858. However there was still extreme cases where the dimming was still unacceptable (video games).



So please let me explain improving points of this new update which is same level as our A8F:

Logo detection – same

Detection criteria – improved

Adjustment – Luminance reduction & reset speed optimized

Min Brightness – Raised for both HDR & SDR



Continue to instill confidence in your teams that our OLED products are best in class and designed to ensure many years of use.



Thank you for the continued strong support of the TV business.
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post #383 of 467 Old 09-12-2018, 09:37 PM
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Originally Posted by vypermajik View Post
Just saw this e-mail

Sorry for the delay, but here’s what I was able to find out below…
....


.
Don't understand why they don't make all the dimming optional, they can even leave it on by default and let the user turn it off. LG currently has some settings like this.

They should also add some sort of options for tone mapping, the dynamic tone mapping on new LGs are awesome. I love my Sony A1e, but HDR highlights are mediocre at best.
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post #384 of 467 Old 09-13-2018, 04:03 AM
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Where is that email from? Who is the author?
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post #385 of 467 Old 09-14-2018, 04:13 AM
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Quote:
Originally Posted by vypermajik View Post
Just saw this e-mail

Sorry for the delay, but here’s what I was able to find out below…



All,

I know there has been some recent attention to our OLEDs, specifically A1E. Reports state that we are dimming the screen brightness during regular programing causing a poor customer experience.

Before I explain the details let me first mention the following.



The good news is we recently as of 9/11(yesterday) released a new software for our A1E models. Which has alleviated customer complaints in EU and now ready for the US.

Although we are doing a 2 week roll out the software can be downloaded now on eSupport:

PKG6.5629.0177NAA



We at Sony are committed to delivering not only excellent picture quality but excellence in products and experience for our customers as well.

That said as we are all aware, OLED technology has its own inherent challenges, specifically with image retention.

The last thing we want is to deliver a product that will create customer issues in the near future. Which is why we design safeguards to protect the OLED panel for years of use.



An example of the opposite end of spectrum can be found here. And is quickly picking up attention.

LG ​OLED TV suffers burn-in from 4,000 hour test



During our Dolby Vision update we slightly adjusted the algorithm in order to protect from image retention. However we quickly got feedback it was at an unacceptable level of experience.

We then updated again during PKG6.2858. However there was still extreme cases where the dimming was still unacceptable (video games).



So please let me explain improving points of this new update which is same level as our A8F:

Logo detection – same

Detection criteria – improved

Adjustment – Luminance reduction & reset speed optimized

Min Brightness – Raised for both HDR & SDR



Continue to instill confidence in your teams that our OLED products are best in class and designed to ensure many years of use.



Thank you for the continued strong support of the TV business.
"Logo detection: same"

That's the whole problem right there.
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post #386 of 467 Old 09-14-2018, 07:36 AM
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Question is, why is not everyone experience this??

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post #387 of 467 Old 09-14-2018, 02:17 PM
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im thinking a couple posts above ,the guy is spot on, they waited till everyone reviewed the tv and gave it good reviews ,and till people bought it then they slipped it it on purpose via firmware , they knew the tv could not handle it ,they sold us a 500 horsepower car ,then detuned it for 300 without asking the consumer /owner .very shady
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post #388 of 467 Old 09-14-2018, 05:55 PM
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Quote:
Originally Posted by rnk21 View Post
https://www.flatpanelshd.com/news.ph...&id=1536319801

Finally Sony is being raked by a prominent outlet for this nonsense. Hopefully it's enough for them to get it together.
When I had the a8f I was basically called a liar for calling out the dimming issue on the a8f. So glad that this is now out in the open.
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post #389 of 467 Old 09-14-2018, 06:58 PM
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Sony A1E Dimming Defect

Quote:
Originally Posted by sd13 View Post
When I had the a8f I was basically called a liar for calling out the dimming issue on the a8f. So glad that this is now out in the open.

No one ever denied it was an issue just that it occurred under specific circumstances . I still have yet to see my set dim but continue your crusade by all means.




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post #390 of 467 Old 09-14-2018, 07:02 PM
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Originally Posted by chunon View Post
Yeah you are a real “expert”, no one ever denied it was an issue just that it occurred under specific circumstances . I still have yet to see my set dim but continue your crusade by all means.




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How is it a crusade when several prominent outlets have written articles about it? It clearly is an issue for a lot of people, but by all means, continue your blind defense.
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