Sony A1E Dimming Defect - Page 2 - AVS Forum | Home Theater Discussions And Reviews
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post #31 of 468 Old 04-10-2018, 05:19 PM
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Quote:
Originally Posted by dcbaros View Post
Do any of you have eco mode on by any chance?
Nope...again, this issue is not a feature of the set. It was not present when the set was released and did not occur until the DV firmware update (or maybe the FW update after...I am not sure which one introduced the issue as they were relatively close together).
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post #32 of 468 Old 04-10-2018, 05:20 PM
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I.e., it is just like the overly aggressive ABSL in 2015 LG OLEDs.

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post #33 of 468 Old 04-10-2018, 05:21 PM
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I chatted on-line with Sony Support and they were going to "remotely access my A1E". I was out of time and had to leave for an appointment. Has anyone with this issue had their set remotely accessed by Sony Support? Has anyone tried a factory reset?

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post #34 of 468 Old 04-10-2018, 05:23 PM
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Quote:
Originally Posted by gadgtfreek View Post
I.e., it is just like the overly aggressive ABSL in 2015 LG OLEDs.
I have never owned a 2015 LG OLED, but if they suffered from an unintentional "bug" introduced by a firmware update approximately one year after release...then yes it is just like that.

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post #35 of 468 Old 04-10-2018, 06:12 PM
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Originally Posted by Nickff View Post
I have never owned a 2015 LG OLED, but if they suffered from an unintentional "bug" introduced by a firmware update approximately one year after release...then yes it is just like that.
I think it is naive to assume they turned on something LG has been using since 2015 by accident.

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post #36 of 468 Old 04-10-2018, 06:52 PM
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Quote:
Originally Posted by Nickff View Post
I chatted on-line with Sony Support and they were going to "remotely access my A1E". I was out of time and had to leave for an appointment. Has anyone with this issue had their set remotely accessed by Sony Support? Has anyone tried a factory reset?
-Yes I have had my set remotely accessed by Sony Support. All they are going to do is check your settings to make sure you don't have eco mode engaged or the light sensor engaged. When that doesn't work the person I had asked me to do a panel refresh to see if that fixes the issue which it did not.

-Support is going to ask you to do a factory reset and something they call a "forced reset". The forced reset is when you turn the tv off and hold the power button and - volume button that's on the back of the tv while unplugging the cord from the outlet. Once you plug the cord back in after a short period you release/stop holding the buttons on the back of the tv. That does not fix the issue either.

-You are going to get forwarded to their next tier of support eventually. They are going to ask you to do the same reset, internal picture test demo, etc over again.

-Eventually (after days) they are going to ask you to send in a picture of the front of your tv with all 4 corners visible, the back of your tv showing model number and serial number. They are going to ask you to upload a video of the issue to their provided link.

-The link is only has space for 10mb files so even a 4 minute 1080p video will have to be severely compressed to even be able to be uploaded.

-After they review the severely compressed video (after some days) they will tell you the television is operating within specifications there is nothing more they can do and the case is closed.
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post #37 of 468 Old 04-10-2018, 07:12 PM
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The 2017 Sony A1E Uses LG's 2016's OLED Panel and is bit more prone to burn in the dimming you're experiencing is called ABL like someone set and it has been boosted to limit brightness whether possible to reduce burn of the panel which in this TV seems to be extreme.
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post #38 of 468 Old 04-10-2018, 07:15 PM
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Originally Posted by Shayd View Post
The 2017 Sony A1E Uses LG's 2016's OLED Panel and is bit more prone to burn in the dimming you're experiencing is called ABL like someone set and it has been boosted to limit brightness whether possible to reduce burn of the panel which in this TV seems to be extreme.
Um, you are wrong on many levels. This not ABL for one...

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post #39 of 468 Old 04-10-2018, 07:23 PM
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hopefully they fix this ,I just bought the af8 and hopefully the dolby vision update won't cause this on the new sets ,if they ever release it

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post #40 of 468 Old 04-11-2018, 03:37 AM
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Quote:
Originally Posted by Shayd View Post
The 2017 Sony A1E Uses LG's 2016's OLED Panel and is bit more prone to burn in the dimming you're experiencing is called ABL like someone set and it has been boosted to limit brightness whether possible to reduce burn of the panel which in this TV seems to be extreme.


I don’t think you understand abl , and the panel info is just flat out wrong .

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post #41 of 468 Old 04-11-2018, 07:20 AM
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I am also experiencing the dimming issue. I notice it mostly when I am playing on my xbox one. It seems to dim after about one minute and if I cause a large change in the picture it brightens back up again. Another question that I have, and I know this is not the right thread. Is that when I play games, namely far cry 5 and halo 5. I notice that when I begin to move my character the screen gets blurry and fine textures seem to almost shimmer if that makes any sense. When I say move my character I mean slowly move, like so slow there is no motion blur. It does this on every game I play. I don't notice it as bad on cod ww2 but I know that is running in native 4k. Does anyone know what this is? Is it something wrong with the tv or is it normal? I have also notice on skyrim the sky flashes with motion but i believe this is an issue with the game and not the tv. I have only had my a1e since friday so I am fairly new to this. Thanks. I own the 55" A1E by the way.
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post #42 of 468 Old 04-11-2018, 11:12 AM
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As of yet I haven't had any dimming issues with my A1E and I did do the DV update via the tv not usb I believe it was in march. When I first got my tv cpl weeks prior to DV update I was prompted to do updates as it was new and I don't think it had any updates since it took awhile..So the DV update came later.Wondering what HDMI input everyone is using either ARC or other like input 2.I use input 2 as I don't use arc and no dimming issues so far.Just curious

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post #43 of 468 Old 04-14-2018, 07:33 AM
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I experience the dimming when gaming in 4k HDR. My Xbox One X is routed through a Denon 6300H to HDMI 3 on the A1E. When I get a chance, I will remove the AVR from the chain and see if that makes any difference (I suspect it will not as this did not occur until one of the last two A1E firmware updates). I have attached pictures of my settings and software build.
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post #44 of 468 Old 04-14-2018, 07:48 AM
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Quote:
Originally Posted by Nickff View Post
I experience the dimming when gaming in 4k HDR. My Xbox One X is routed through a Denon 6300H to HDMI 3 on the A1E. When I get a chance, I will remove the AVR from the chain and see if that makes any difference (I suspect it will not as this did not occur until one of the last two A1E firmware updates). I have attached pictures of my settings and software build.
Good to know for those who are getting the dimming.Are you only getting it while gaming and in game mode? I had posted before that thought it would be an idea for those who are getting the dimming to post their modes and settings to find out when and where they get the dimming ,maybe arrive at a consensus...


Just remembered you had done both updates? The original in January I believe for the DV and then again in March(the latest)? Was this occurring after the first or just after the second on in march?cant remember

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post #45 of 468 Old 04-14-2018, 07:49 AM
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Quote:
Originally Posted by Nickff View Post
I experience the dimming when gaming in 4k HDR. My Xbox One X is routed through a Denon 6300H to HDMI 3 on the A1E. When I get a chance, I will remove the AVR from the chain and see if that makes any difference (I suspect it will not as this did not occur until one of the last two A1E firmware updates). I have attached pictures of my settings and software build.
When reporting the problem to Sony customer support one of the things they asked me to do was unplug my AVR and everything else from the television and try using the tv's internal apps to see if the dimming still happened. In my case removing the AVR did not help; the television still dimmed when using internal apps.

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post #46 of 468 Old 04-14-2018, 08:56 AM
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Quote:
Originally Posted by rnk21 View Post
We need John Archer or Vincent Teoh to report on this..
In Vincent's review of a Loewe OLED (not available in the US), he mentions that there is luminescence fluctuation in the iTunes version of Transformers: The Last Knight caused by the Dolby Vision library in the box, not the TV. I'm not sure if that's at all related to what people are seeing in this thread.

(go to time 8:26).
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post #47 of 468 Old 04-14-2018, 01:55 PM
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Quote:
Originally Posted by rocky1 View Post
Good to know for those who are getting the dimming.Are you only getting it while gaming and in game mode? I had posted before that thought it would be an idea for those who are getting the dimming to post their modes and settings to find out when and where they get the dimming ,maybe arrive at a consensus...


Just remembered you had done both updates? The original in January I believe for the DV and then again in March(the latest)? Was this occurring after the first or just after the second on in march?cant remember
My settings are just above your post. I have only seen it while gaming in 4k HDR. If I see it under different circumstances...I will let the thread know.
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post #48 of 468 Old 04-15-2018, 01:22 AM
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Just a guess that setting peak luminance to high contributes to the dimming issue. Curious if anyone with the issue has tried changing that and see if it makes a difference.

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post #49 of 468 Old 04-16-2018, 07:24 AM
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Hey guys so I have been on the phone with support today after they followed up on my previous ticket. They have asked for another video of the dimming so they can try escalate the issue to engineers in Japan. This is the video I provided:

https://drive.google.com/file/d/1wm-...ew?usp=sharing

As you can see the dimming happens pretty quickly and drastically exactly the 1 minute mark. They said that more people will need to contact support so they can help fast track a firmware update otherwise it could take 2-3 months to fix. I'm in Australia btw so my support was on the Asia Pacific division and so far they have been pretty nice and helpful.

Edited: link should be working, please let me know if it doesn't work!
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post #50 of 468 Old 04-16-2018, 08:27 AM
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We watched Incredible Hulk UHD Blu last night. I paused at the beginning, like I usually do to check the 203 and A1E settings and pic mode, and it dimmed down by the time I had done all that. Once I pressed play it went back to torch mode.
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post #51 of 468 Old 04-17-2018, 10:39 AM
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Quote:
Originally Posted by gadgtfreek View Post
We watched Incredible Hulk UHD Blu last night. I paused at the beginning, like I usually do to check the 203 and A1E settings and pic mode, and it dimmed down by the time I had done all that. Once I pressed play it went back to torch mode.
As I mentioned in the owner's thread...I think they purposefully implemented the dimming in one of the recent FW updates...but it has a few kinks. I think the set dims when it is not supposed to...like while actively gaming (not a static screen).

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post #52 of 468 Old 04-17-2018, 10:44 AM
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Originally Posted by Nickff View Post
As I mentioned in the owner's thread...I think they purposefully implemented the dimming in one of the recent FW updates...but it has a few kinks. I think the set dims when it is not supposed to...like while actively gaming (not a static screen).
I had posted this earlier, LG's implementation in 2015 used APL, which it was too aggressive and kicked in on long scenes that maintained a tight APL.
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post #53 of 468 Old 04-17-2018, 03:52 PM
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This is a copy/paste of my link in the owners forum

https://drive.google.com/file/d/1b95...9d0ZgT5BW/view

I believe the link works now. The dimming is more noticeable in person. My camera brightens up the image but the video gives you an idea of some of the contrast/color loss that I see. To get an idea compare the image at 30sec to the image at 1:30 sec. The rest of the video is me attempting to show that neither eco mode or the light sensor were engaged. I also tried to show how some of the brightness/contrast returns after hitting the home button. This was from a paused video of a basketball game I had on dvr.

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post #54 of 468 Old 04-17-2018, 06:34 PM
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So a rather disappointing follow up from the service rep at Sony:

Hi Vivek,

Thank you for providing me the sample videos of the issue. I just got a word from our Sony Engineers about the Dimming issue on your Sony OLED.

Based from our Engineers all OLED models does have a function that auto-dims the set when a static is detected to prevent burn-in also known as image retention. As the technology of OLED is more prone to burn-in or image retention the split second of auto-dimming feature is required. It is possible that the latest firmware update did increase the amount of dimming to prevent the image retention for OLED models. This condition is normal and not a malfunction on the TV.

Kind Regards,

Kris


I'm going to hazard a guess that they didn't really expect that increasing of the auto-dimming feature would adversely affect gaming or watching sports as much as it does now. Don't fret though just keep pushing them on the issue guys, for all we know they could already be working to resolve it. If you haven't already submitted a support ticket, I would highly suggest doing so as the issue needs to reach more engineers in Japan so they can see that it's a major issue.

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post #55 of 468 Old 04-17-2018, 09:08 PM
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Quote:
Originally Posted by Vivek Vastrad View Post
So a rather disappointing follow up from the service rep at Sony:

Hi Vivek,

Thank you for providing me the sample videos of the issue. I just got a word from our Sony Engineers about the Dimming issue on your Sony OLED.

Based from our Engineers all OLED models does have a function that auto-dims the set when a static is detected to prevent burn-in also known as image retention. As the technology of OLED is more prone to burn-in or image retention the split second of auto-dimming feature is required. It is possible that the latest firmware update did increase the amount of dimming to prevent the image retention for OLED models. This condition is normal and not a malfunction on the TV.

Kind Regards,

Kris


I'm going to hazard a guess that they didn't really expect that increasing of the auto-dimming feature would adversely affect gaming or watching sports as much as it does now. Don't fret though just keep pushing them on the issue guys, for all we know they could already be working to resolve it. If you haven't already submitted a support ticket, I would highly suggest doing so as the issue needs to reach more engineers in Japan so they can see that it's a major issue.
I like your optimism unfortunately I do not believe they are going to fix this. I hope they at least implement an improved version where it takes longer than a minute for the screen to start dimming.

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post #56 of 468 Old 04-18-2018, 05:59 AM
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I like the concept, they just need to do like LG did, delay it further.

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post #57 of 468 Old 04-18-2018, 08:46 AM
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Originally Posted by gadgtfreek View Post
I like the concept, they just need to do like LG did, delay it further.
I don't think it should ever be implemented during a moving screen. A static screen, i'm fine with, it's called a screen saver. Especially coming from a gaming company, who started the push for HDR gaming, it's unbelievable that Sony couldn't see that having the picture dim after a 1 minute of no average picture level change, would severely hinder the picture quality of said game. It is not uncommon at all during open world games for the picture to retain the same APL for significantly longer than 1 minute.

Bottom line is, this wasn't there when we made the decision to buy the set, and had it been, I probably would have gone another direction. I researched sets substantially before buying, to make sure that the one I bought would fit my needs. As someone who loves watching sports, and the occasional gaming session every now and again, this added "feature" that Sony saw fit to implement without my consent has hindered my enjoyment of what was an amazing TV, and they NEED to issue a fix.

Sony XBR65A1E : Sony X800
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post #58 of 468 Old 04-18-2018, 08:52 AM
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Originally Posted by ghemassageservice View Post
That's EXACTLY the way I feel. The worst part is that Sony won't acknowledge that there is an issue. I urge anyone who has gotten Sony to warranty replace their set to post here and let us know.
It simply can't be denied anymore. There are now videos showing what the problem is, and that wasn't a problem before. This is something Sony clearly added to cover their asses from burn in claims. We can pinpoint the update that added it, and now it is on them to remove it before they have a major problem on their hands. Don't shout to me about the nits of your set and it's great HDR ability when you then add a "feature" that allows me to only enjoy it for a minute at a time.

All that being said, this isn't a warranty issue. There is nothing wrong with our tv's. Sony did this, and now they need to fix it.

Sony XBR65A1E : Sony X800
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post #59 of 468 Old 04-18-2018, 05:44 PM
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From Sony support again...

Hi Vivek,

Unfortunately, We cannot downgrade the software of the TV. As such I have since forwarded your comments to our Sony Engineers. All customer comments and queries greatly assist us in the development of our offerings to you, the customer. Therefore, I am confident that they will find your comments most useful.


So frustrating, the TV was actually perfect before, and now when gaming it has become useless if playing a game that has any sort of overlay or menu on the screen all the time.

Sony KD65-A1
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post #60 of 468 Old 04-18-2018, 05:57 PM
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Sounds to me like they took a generally good idea, and over did it.

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