2019 C9–E9 Owner's Thread (No Price Talk) - Page 487 - AVS Forum | Home Theater Discussions And Reviews
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post #14581 of 15539 Old 05-21-2020, 06:24 AM
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Originally Posted by Brian_Barros View Post
So the cable going from the sharc back to the AVR. Does that need a eARC cable? I'm guessing yes?

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If it's a high-speed HDMI cable (2.0), then it will work just fine. eARC runs through the ethernet pins on the HDMI spec, so no need to worry about needing a 2.1 cable.
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post #14582 of 15539 Old 05-21-2020, 06:25 AM
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Originally Posted by avernar View Post
No. Only the cable from the C9 to the share needs to be an eARC cable.



The sharc converts eARC to regular HDMI audio.
I'm going to see what Denon has to say before I buy this. It's good to know I have an option

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post #14583 of 15539 Old 05-21-2020, 06:51 AM
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Originally Posted by Brian_Barros View Post
I'm going to see what Denon has to say before I buy this. It's good to know I have an option

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Hi Brian. I decided to go ahead and buy the SHARC device after reading about all the issues with Denon 4400 just to be safe. I'll let you know my experience with it when I get it.

I'm only concerned about audio from my PC right now and plan to connect my other devices to the AVR directly.

I'm not that concerned about losing a port on the AVR/TV as I only plan to have my PC and eventually PS5 connected directly to the C9.

I just need a workaround until next year when hopefully HDMI 2.1 AVRs will be more widely available.

Let me know if you have any luck with getting Denon to address the issue though.

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post #14584 of 15539 Old 05-21-2020, 07:05 AM
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Originally Posted by vpn75 View Post
Hi Brian. I decided to go ahead and buy the SHARC device after reading about all the issues with Denon 4400 just to be safe. I'll let you know my experience with it when I get it.



I'm only concerned about audio from my PC right now and plan to connect my other devices to the AVR directly.



I'm not that concerned about losing a port on the AVR/TV as I only plan to have my PC and eventually PS5 connected directly to the C9.



I just need a workaround until next year when hopefully HDMI 2.1 AVRs will be more widely available.



Let me know if you have any luck with getting Denon to address the issue though.
I will. I've read that a couple of people had their HDMI board replaced by denon. My luck they will just tell me it's a LG issue

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post #14585 of 15539 Old 05-21-2020, 07:47 AM
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Originally Posted by NNate View Post
I just set up a 65" C9 that's new-to-me refurb. According to the settings, it has around 600 hours on it.

Panel looks great except for 1 dead pixel in the top middle of the screen. I was not happy when I saw it, so I opened a support case with LG and they're sending someone out.

Some googling says that it's not all that uncommon for some dead pixels. Am I just playing the panel lottery if this gets replaced - is it bound to happen anyway? Just sucks to find that my newly purchased, expensive TV has a small black pixel even though it's not something I can tell from normal viewing at a distance, obviously.

Trying to determine how I proceed...
Dead pixels are pretty rare actually, I would not say bound to happen anyway. The big question is can you see it during normal content? It is up to you on what you want to do, you could get something worse.
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post #14586 of 15539 Old 05-21-2020, 08:34 AM
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Has anyone been able to use the microphone on the LG magic remote to use voice search on the Apple TV or the xfinity set top box? Every time I click the microphone button, it tries to open up google assistant, rather than allowing me to do a voice search inside of Apple TV or xfinity box.

Will I really need to have 3 remotes handy just to use voice search within each box?
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It will only work with the Google assist and LG TV directly
I've got the same question as reedickulus, and I'm afraid I don't understand your answer Jrocker23 - I don't want to use Google Assistant at all (Alexa household) but every time I try the voice search function, in any app, tapping the voice button on the magic remote or holding it down, it brings up the Google Assistant setup prompts, do you allow for data collection disclaimer, etc. 3 screens, and after I click through ok, ok, no, nothing happens. I can't use the voice search function at all.
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post #14587 of 15539 Old 05-21-2020, 09:51 AM
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I apologize because this has probably been asked and answered already, but I can't find it. Why does the LG not have any HBO apps? If it does, I can't find them. With HBO Max coming online next week (I supposedly get it free because I subscribe to HBO on cable) I can't figure out how to get it. I don't have a streaming device and I'd rather not use airplay from an iOS device.
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post #14588 of 15539 Old 05-21-2020, 11:55 AM
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I've got the same question as reedickulus, and I'm afraid I don't understand your answer Jrocker23 - I don't want to use Google Assistant at all (Alexa household) but every time I try the voice search function, in any app, tapping the voice button on the magic remote or holding it down, it brings up the Google Assistant setup prompts, do you allow for data collection disclaimer, etc. 3 screens, and after I click through ok, ok, no, nothing happens. I can't use the voice search function at all.
Ok solved my own question - looks like you have to accept the Google/LG sharing data agreement. There's no way to opt out of it and also use voice features. I accepted it and it allowed me to use the voice function. Not great.
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post #14589 of 15539 Old 05-21-2020, 12:54 PM
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Does anyone have experience with/recommendations for a full motion mount for the 77"? I'm kind of nervous considering how fragile it seems.
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post #14590 of 15539 Old 05-21-2020, 03:42 PM
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Originally Posted by BIGA$$TV View Post
I apologize because this has probably been asked and answered already, but I can't find it. Why does the LG not have any HBO apps? If it does, I can't find them. With HBO Max coming online next week (I supposedly get it free because I subscribe to HBO on cable) I can't figure out how to get it. I don't have a streaming device and I'd rather not use airplay from an iOS device.
In some countries HBO built-in app is Samsung exclusive.
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post #14591 of 15539 Old 05-21-2020, 06:06 PM
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Originally Posted by Gene Acington View Post
Does anyone have experience with/recommendations for a full motion mount for the 77"? I'm kind of nervous considering how fragile it seems.
I have the official one (LG OLW480B) and it works just fine. It is true the tv looks really fragile, specially in 77", but if you treat it gently there should be no problem. Two people is enough to wall mount it.
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post #14592 of 15539 Old 05-21-2020, 07:28 PM
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Weird. Just noticed that I can only get PCM output to my receiver over optical out when in LG sound sync mode, which doesn't work anyway,

Fred Don't make 'em like they used to, but charge you double price, promise you steak but give you beans and rice.Just ain't enough good stuff! LG C9 77; RX-V3900; Ohm Walsh F-5015; Tivo Series 6; Firestick 4K
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post #14593 of 15539 Old 05-22-2020, 02:21 AM
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Does anyone have experience with/recommendations for a full motion mount for the 77"? I'm kind of nervous considering how fragile it seems.
I still use the older OTW420B which was made for 2016 models. I replaced my 65E6 with the 77C9 and it supports it perfectly.
Max load is 32kg and the C9 is about 29.

Even the E6 was bending a little when adjusting but nothing bad. Just adjust with care and avoid placing hands on the very ends.

Really recommend official mounts because they can get very flat to the wall and easily pulled towards you for easy access to inputs.
Also tilting can help reducing reflection during daytime.

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post #14594 of 15539 Old 05-22-2020, 07:24 AM
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I think you guys are the group to ask... I just ordered the Q90T... but internally I'm really wanting the C9... I mostly use it for gaming and streaming services like youtube, netflix, prime and hulu... I don't play the same game all year but I might sync 200 hours into a good rpg like the Witcher or Persona 5. Burn in is what scares me. Yes, I would get the 5 year best buy replacement warranty, and I've read that LG will even do a 1 time panel replacement, though I wonder if that would make my BB warranty void, but it all seems like it would be a massive hassle. I really would value the input for people here that mostly use these sets for gaming and your thoughts as I can still cancel my order for the q90t and go for the c9
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post #14595 of 15539 Old 05-22-2020, 07:30 AM
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I think you guys are the group to ask... I just ordered the Q90T... but internally I'm really wanting the C9... I mostly use it for gaming and streaming services like youtube, netflix, prime and hulu... I don't play the same game all year but I might sync 200 hours into a good rpg like the Witcher or Persona 5. Burn in is what scares me. Yes, I would get the 5 year best buy replacement warranty, and I've read that LG will even do a 1 time panel replacement, though I wonder if that would make my BB warranty void, but it all seems like it would be a massive hassle. I really would value the input for people here that mostly use these sets for gaming and your thoughts as I can still cancel my order for the q90t and go for the c9

The C9 has been out for over a year - has there been any reports of burn-in on this model yet? If it was an issue, someone would have reported it by now.
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post #14596 of 15539 Old 05-22-2020, 08:01 AM
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I think you guys are the group to ask... I just ordered the Q90T... but internally I'm really wanting the C9... I mostly use it for gaming and streaming services like youtube, netflix, prime and hulu... I don't play the same game all year but I might sync 200 hours into a good rpg like the Witcher or Persona 5. Burn in is what scares me. Yes, I would get the 5 year best buy replacement warranty, and I've read that LG will even do a 1 time panel replacement, though I wonder if that would make my BB warranty void, but it all seems like it would be a massive hassle. I really would value the input for people here that mostly use these sets for gaming and your thoughts as I can still cancel my order for the q90t and go for the c9
Your good to go... Get the C9. HDR is more impressive. I have a Q9Fn. I give an edge to the c9

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post #14597 of 15539 Old 05-22-2020, 08:03 AM
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The C9 has been out for over a year - has there been any reports of burn-in on this model yet? If it was an issue, someone would have reported it by now.
True... I think I just need that nudge to get me over the fear of the unknown lol
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post #14598 of 15539 Old 05-22-2020, 08:33 AM
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I think you guys are the group to ask... I just ordered the Q90T... but internally I'm really wanting the C9... I mostly use it for gaming and streaming services like youtube, netflix, prime and hulu... I don't play the same game all year but I might sync 200 hours into a good rpg like the Witcher or Persona 5. Burn in is what scares me. Yes, I would get the 5 year best buy replacement warranty, and I've read that LG will even do a 1 time panel replacement, though I wonder if that would make my BB warranty void, but it all seems like it would be a massive hassle. I really would value the input for people here that mostly use these sets for gaming and your thoughts as I can still cancel my order for the q90t and go for the c9
Burn in happens, but it is still on the rare side.

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The C9 has been out for over a year - has there been any reports of burn-in on this model yet? If it was an issue, someone would have reported it by now.
For what ever reason seems like the 6 series and a few 7 series only have some burn in cases. Is it to early for the 8 and 9 series, I guess we will see......

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post #14599 of 15539 Old 05-22-2020, 10:55 AM
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Just got my c9 panel replaced by LG (finally). I'll follow up later with more details, but I was wondering if anyone could tell me more about the panel part number and which model it may have been designed for (whether I got a C8, C9, CX panel)

Brand New panel Le650Aqd (em) (a3)

Old panel Le650Aqd (em) (a1)





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post #14600 of 15539 Old 05-22-2020, 11:38 AM
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Just got my c9 panel replaced by LG (finally). I'll follow up later with more details, but I was wondering if anyone could tell me more about the panel part number and which model it may have been designed for (whether I got a C8, C9, CX panel)

Brand New panel Le650Aqd (em) (a3)

Old panel Le650Aqd (em) (a1)





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Looks like it's a c8 panel when I do a reverse look up... https://www.tvparts.co.uk/lcd-tv-spa...5c8pla-bekwljp
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post #14601 of 15539 Old 05-22-2020, 11:51 AM
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Just got my c9 panel replaced by LG (finally). I'll follow up later with more details, but I was wondering if anyone could tell me more about the panel part number and which model it may have been designed for (whether I got a C8, C9, CX panel)

Brand New panel Le650Aqd (em) (a3)

Old panel Le650Aqd (em) (a1)





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C9 panel just a newer revision. Unfortunately I don't see any info for the revisions. Possibly just made by different location or different inspector

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post #14602 of 15539 Old 05-22-2020, 11:59 AM
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Looks like it's a c8 panel when I do a reverse look up... https://www.tvparts.co.uk/lcd-tv-spa...5c8pla-bekwljp
Nope. That's an LE650AQD EL A3 which is a C8 panel.

His was/is a LE650AQD EM A1/A3 which is a C9 panel.
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post #14603 of 15539 Old 05-22-2020, 12:06 PM
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LG sent a tech out a couple weeks ago for panel uniformity issues I'm having with my C9. He brought a new panel after I sent him pictures of what was going on. I have really bad vignetting and some banding. Well the tech didn't fix the tv. He told LG it looked fine. After complaining for awhile and contacting the President of LG's office - LG is insisting on sending another tech from a different 3rd party company out to get a second opinion.

It was bad enough that the first tech turned my set on its side on the thin panel when he was running the super bright slides he said LG insists on. Those slides are really stupid because they are so bright they won't show any uniformity issues, and nothing except an extreme case of burn in will be visible.

Well the LG rep assured me the new tech will still have to run those same slides, but since this LG rep has my 5-20% grey pics I sent him showing the very obvious uniformity issues - that he'll make sure they have all the evidence they need beforehand to replace the panel if it warrants a panel exchange. I feel like they are talking out of both sides of their mouth. He can't guarantee they will replace the panel, but also trying to assuage my concerns when I told him it will probably be a waste of my time again if this tech also doesn't know his stuff and runs all the very same tests LG insists on.

I tried to talk them into exchanging the set after the first unfruitful visit, and not wasting any more of both of our time and that it probably would have already saved them money rather than sending two techs out with panels that cost about the price of a new tv anyway. They seem to insist on not doing that and sending another repairman for another opinion.

It's still in the one year warranty but I can now say that dealing with LG's warranty service has been a nightmare for me.
So just to follow up, a different 3rd party tech came today with a new C9 Panel. this company was much more friendly and responsive to everything I was saying. I told them the last company was terrible, and they said it was probably because they were an appliance and computer repair place and not a tv repair specialist like these guys are. They said they had also heard bad things about the other guys, which explains a lot actually.

Well this new tech starts running some slides to troubleshoot and isn't seeing much, so I asked him if I could show him. So I pulled up some 5 & 10% grey tests, put it in ISF Dark, and set the oled light to 35 (this is key) and showed him the banding and really bad vignetting. Like the first tech, he said he wasn't sure if LG would want to replace the panel for that. So he calls LG's TCC team to get approval (they are required to do this) and they once again put the tv into Power Only mode (which is running with what I can tell is a very high oled light setting) - and running LG's own varied colored slides, and a couple brighter looking grey slides that only horrible banding would show up on.

The TCC guy is looking at the slides via a video chat app with the tv tech and not seeing much. I interject and tell the TCC guy myself he's not going to see near-dark uniformity issues with a high oled light and bright colored slides. The only thing their "Power Only" mode is good for is finding burn in basically. I told them their "test" was flawed. I argue my case to them both and have them allow me to show the 5% grey test to them both this time. I get the guy from LG's President's office on the phone while this is happening (I'm gonna make sure this panel gets replaced! LOL) and he tells me to tell the TCC guy to take a look at the uploads on my case # (I had sent them very clear pictures detailing the vignetting with arrows pointing to that and the banding/other uniformity issues). It seems like that did the trick and the TCC guy gave the approval and they replaced the panel.

I'm going to observe the new panel as it breaks in and try not to make any judgments about it until it has a couple hundred hours on it, including a lot of HDR content. It was a pain to get this taken care of, but I'm just glad it's done. I definitely think they don't usually like replacing panels for uniformity issues and it's gonna take a lot to get them do so, vs. having burn in which is more easily identifiable and harder for them to argue about.
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post #14604 of 15539 Old 05-22-2020, 12:09 PM
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Originally Posted by Jrocker23 View Post
C9 panel just a newer revision. Unfortunately I don't see any info for the revisions. Possibly just made by different location or different inspector

LG OLED C9, C8, C6 / AVR - Pioneer Elite SC-LX502 / Xbox One X, S / PS4 Pro / Nintendo Switch
Awesome. Thanks

I was wondering because I immediately noticed the back of the new C9 panel is not black like the old panel. It's a dark grey like my C7 is. I prefer the grey actually.

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post #14605 of 15539 Old 05-22-2020, 12:27 PM
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People forget that the C9 (and CX) panels are 10-bit. Why would you need to force 12 bit onto them and have the TV do unnecessary work to downsample them again?
That's actually not anywhere near the work you might think it is. It's not downsampling. It's just ignoring/truncating the two least significant bits. As an example, 576 (base 10) in 10-bit binary is 1000111111. Represented in 12-bit it becomes 2300 in base 10, but 100011111100 in 12-bit binary. Ignore the last two digits and you're back to 1000111111 10-bit. If you want to get really sophisticated, you can even include rounding in this with very minimal processing. The first insignificant bit can directly act as a yes-no switch for determining to round up.
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post #14606 of 15539 Old 05-22-2020, 12:47 PM
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Does real cinema add extra processing if it's not 24fps video? I'm watching Netflix with it off and it seems better..... Or is it just placebo

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post #14607 of 15539 Old 05-22-2020, 01:05 PM
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That's actually not anywhere near the work you might think it is. It's not downsampling. It's just ignoring/truncating the two least significant bits. As an example, 576 (base 10) in 10-bit binary is 1000111111. Represented in 12-bit it becomes 2300 in base 10, but 100011111100 in 12-bit binary. Ignore the last two digits and you're back to 1000111111 10-bit. If you want to get really sophisticated, you can even include rounding in this with very minimal processing. The first insignificant bit can directly act as a yes-no switch for determining to round up.
Well who doesn't know that?

I was JUST thinking about this at breakfast this morning!

Last edited by Sargon 1; 05-22-2020 at 01:09 PM.
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post #14608 of 15539 Old 05-22-2020, 01:34 PM
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Also what about trumotion? I hate SOE..... Smooth def adds that. Clear I feel actually looks good. Anyone using these settings

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post #14609 of 15539 Old 05-22-2020, 02:46 PM
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Originally Posted by Brian_Barros View Post
Also what about trumotion? I hate SOE..... Smooth def adds that. Clear I feel actually looks good. Anyone using these settings

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I also LOATHE SOE.

I personally can see smoothing with Clear.
I can even see it when the User or Custom setting (can't remember), has everything slid to the left meaning minimum - the next thing to off.

But yes, it seems that I have read from more than a few who enjoy what Clear provides. It is certainly much more "tame".

I have also read on the CX thread that the new Cinema Clear is really amazing.
I've read that it creates that clarity you like but also keeps things looking natural.
This is the ONLY thing I've read about the CX that I find to be "tasty".

I also owned the Sony A9G for a while and noticed that that tv had this going for it.
You could have slight smoothing off or on and I had trouble having a problem with any of it.

It's all very simple, the outcome of this with regard to settings. You tolerance or lack of tolerance for SOE will become THE determining factor with regard to your settings.

And don't let anyone "tell you" what settings do or do not exhibit SOE.
Some people are way more/less sensitive to it.

The crazy thing is that Real Cinema the 24p setting had a few people posting that they noticed SOE with that.
I actually had this going on my tv and would turn it off, until I discovered my crappy blu-ray players that couldn't properly do 24p cadence, messed up Real Cinema. I was also using some "defective" HDMI cables at the time that may have looked better with the 3:2 pulldown! Either way, once I changed cables and then the player, Real Cinema finally behaved correctly. Until that point, things actually looked more like film with it off. Crazy I know.

(And yes, I know exactly what Real Cinema is designed to do and how that it has nothing to do with motion interpolation. - If I don't write this, I'll get "skooled" before sundown).
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post #14610 of 15539 Old 05-22-2020, 03:30 PM
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Quote:
Originally Posted by Sargon 1 View Post
I also LOATHE SOE.

I have also read on the CX thread that the new Cinema Clear is really amazing.
I've read that it creates that clarity you like but also keeps things looking natural.
This is the ONLY thing I've read about the CX that I find to be "tasty".
Yes having just had a CX for about 3 weeks and swapped it for C9 then I would say I agree the Cinema Clear mode was pretty good. Didn’t have the two sets up at the same time though to do a direct comparison. Dont think the C9 it too bad though, I’m just tweaking the user settings to get something I personally like best.


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