Originally Posted by Stuntman_Mike
I have burn-in on my 65" E6P. The burn-in is primarily from the HUD of Destiny 2, but there is also a rectangle in the lower right part of the screen that I think is from the YouTube app, or Netflix, or Amazon Video (forget which). There's also a general muddiness, dirty screen looking area in the middle of the screen, that wasn't there before. All of these spots show up mostly when there is something red, yellow, orange, or flesh tones, displayed in that area. I'm guessing the "DSE" like area in the middle of the screen is from displaying people center framed in various shows/movies...? Just a guess.
I have an LG OLED55E7P bought from BestBuy two years ago (Aug 2017). At the time, I couldn't say enough good about it - I wanted the best, and paid for it - about $2500. I never
used VIVID picture settings or played video games. However, I do watch CNN, with the obscenely intrusive logo and "breaking news".
Unfortunately, a few days ago, I noticed some burn-in, in the form of a horizontal band across an actor's arm. As the scene changed, there was no doubt that the problem was the screen, and not the material I was viewing. I found a YouTube video that included pure color screens. The red and yellow patterns very clearly show the CNN BREAKING NEWS banner (everything they cover is breaking - NOT) and the CNN logo in the lower right corner. Another burn in was the mute symbol, in several places on the right middle area. I ran the "refresh" twice - didn't help; running a YouTube burn in repair program also did nothing discernible.
There is no doubt that the OLED TVs are the best ones, in terms of picture quality, but to have irreversible burn-in after a mere two years (just over 10,000 hrs of use) can't be considered acceptable. That display replacement alone is almost as much as getting a new TV!! Am I to expect that $2500 OLED HDTV has to be replaced every two years???
I know that the user manual does warn about burn-in, but I don't think that should get LG off the hook. Sure, everyone knows how burn-in can occur, but LG doesn't say anything about --how much
-- viewing of channels with logos and banners is too much for their sets. It makes me think that their implementation of OLED is not ready for prime time - anyone who buys a TV to watch TV programming
has the right to expect the set to function normally, without damage, when viewing TV programming - that is not abuse of the TV. Any HDTV set is expected to function normally, when used for the intended purpose. I didn't see anything in their advertisements that the set can be damaged by viewing some channels (like news networks). Only after reading the manual, after buying the TV, do you see a warning of any kind, ambiguous as it is.
Like you, I called LG about the problem, telling them I was out of warranty. The agent took down all my info to open a case. I'm hoping that they will give me a no-cost OLED panel replacement...we'll see how that goes...fingers crossed.
I see discussion about how few people (%) are experiencing this problem. I suggest that this number would be MUCH higher if everybody displayed a few pure color panels on their OLEDs. Maybe LG could include these test screens???
LG does give me a free replacement, what's to say I won't be right back at this spot in two years??? If I had known how easily this problem occurs, I would have skipped OLED, and just bought the best LED. This TV replaced a 40" Sony 720p LED HDTV, that lasted over 10 years, and was still going strong, with NO burn in, watching the same programming mix