Poll: OLED Burn-In & Warranty Service - AVS Forum | Home Theater Discussions And Reviews
View Poll Results: Have experienced OLED burn-in and if yes, did you get warranty service
I have not experienced burn-in with my OLED 144 84.21%
I got free-of-charge service for burn-in while under factory warranty 5 2.92%
I got free-of-charge service for burn-in & my TV was out of warranty 3 1.75%
I requested service for my in-warranty OLED with burn-in but it is unconfirmed or on-hold 1 0.58%
My factory warrantied OLED has burn-in but I have not requested service 4 2.34%
I got free-of-charge service for burn-in using Geek Squad extended warranty 6 3.51%
I got free-of-charge service for burn-in using SquareTrade extended warranty 1 0.58%
I got free-of-charge service for burn-in using my credit card's extended warranty 0 0%
I have an extended warranty and my OLED has burn-in but I have not requested service 7 4.09%
Voters: 171. You may not vote on this poll

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post #1 of 172 Old 08-06-2019, 10:04 AM - Thread Starter
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Poll: OLED Burn-In & Warranty Service

OLED TVs offer tremendous image quality thanks to their ability to control the brightness of each individual pixel. However, the technology is prone to burn-in that will leave a permanent mark on the screen. While burn-in is avoidable if proper precautions are taken, the risk is there. This poll is not just about whether you've experienced burn-in, it's about what happened to those who have experienced it.

Standard TV warranties typically do not cover burn-in, aside from mentioning that they are explicitly not covered. This is the case for both Sony and LG, the two companies selling OLED in the U.S. However, just because it is excluded does not mean that owners are not getting service under warranty anyhow.

Extended warranties are available for OLED TVs and in at least one case (Best Buy Geek Squad Protection) burn-in is explicitly covered. On its site the company states "Pixel repair and burn-in coverage for TVs - We'll get your screen back to pristine condition if your pixels start looking weird or a shadow image sticks."

So I'm also curious about warranty claims through extended warranties.

If you have experienced burn-in and voted in this poll, please take a minute to describe in detail what happened using the comments.

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post #2 of 172 Old 08-06-2019, 04:02 PM
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Mark

Great topic

I own an LG 55" E6 for the bedroom BUT I would never place on OLED in the main TV room because of the potential burn-in/IR problem.

If I remember correctly, a couple years ago a pole was taken on AVS, Do you have burn-in or IR on your OLED? And once again, If I remember correctly, about 15% of those that responded said they did have. Too big a percentage for me to spend the money on a 77" OLED.

I have always heard manufactures would not warranty against burn-in or IR.

I am really interested in what this thread presents. It might make me rethink my stance against an OLED in the main room.



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post #3 of 172 Old 08-06-2019, 06:27 PM
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I have also been curious about the burn-in problems and solutions. Last year I considered an LG OLED, as I was very impressed with the picture quality, but dropped the idea due to the high percentage of people reporting burn-in problems added to the high cost of the OLED TVs.

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post #4 of 172 Old 08-06-2019, 06:35 PM
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That's why I specifically went with Best Buy and their 5 year plan which includes turn-in protection.
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post #5 of 172 Old 08-06-2019, 07:13 PM
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Quote:
Originally Posted by tom703 View Post
I have also been curious about the burn-in problems and solutions. Last year I considered an LG OLED, as I was very impressed with the picture quality, but dropped the idea due to the high percentage of people reporting burn-in problems added to the high cost of the OLED TVs.
Can you quantify "high percentage"? In my reading here, most people confuse IR (temporary) with BI (permanent). I use my TV (E6) as a computer monitor and read static content for hours everyday (or edit photo/video) but haven't noticed either. For the folks who watch news channels several hours a day, everyday, the threat is real though. Rtings has some numbers.
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post #6 of 172 Old 08-06-2019, 08:10 PM
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No burn-in on either of my 55 C8’s. One is in the living room (main tv), and the other is in our bedroom (sometimes left on overnight on music channels).
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post #7 of 172 Old 08-06-2019, 09:12 PM
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Quote:
Originally Posted by rexian96 View Post
Can you quantify "high percentage"? In my reading here, most people confuse IR (temporary) with BI (permanent). I use my TV (E6) as a computer monitor and read static content for hours everyday (or edit photo/video) but haven't noticed either. For the folks who watch news channels several hours a day, everyday, the threat is real though. Rtings has some numbers.
No, I can't really quantify "high Percentage," as there are unsubstantiated numbers floating around the forums as high as 15%. That is why I am hoping to see first hand reports on this thread.

My desire is to have a screen that is as close as possible to what I see with my eyes in nature. By far, the OLED screen is the closest to that goal that I have seen so far. I almost bought the LG 55 OLED C8, which would have cost a little less than the LG 800 nit HDR monitor I am now using. If burn-in is not going to be a problem, I'll probably get an OLED during this Fall's closeout sales.
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OLED65C6P going strong

It's up to almost 4000 hours and it doesn't have any burn in issues. It is my main TV display. I don't watch the TV channels with ticker tapes that run across the bottom for hours on end. I'm not a gamer. Maybe that's why I'm not experiencing any issues.
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post #9 of 172 Old 08-07-2019, 05:29 AM
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OLED Burn-In

No burn-in at all on our LG 55 OLED C8, viewing PBS News Hour and 4K Blu-ray videos just about every night. Setup in guest bedroom configured for optimal viewing conditions involving room illumination, viewing distance (6 feet) and 7.1 surround sound system. Continues to amaze vistors who we demo the LG to. No burn-in issues at all.

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post #10 of 172 Old 08-07-2019, 07:37 AM
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Quote:
Originally Posted by tom703 View Post
No, I can't really quantify "high Percentage," as there are unsubstantiated numbers floating around the forums as high as 15%. That is why I am hoping to see first hand reports on this thread.
Unfortunately, polls like this are totally inaccurate. Most people without problems don't participate or respond, making any estimated % falsely high! All you're left with are anecdotal stories, with no accurate denominator. There is no way that true, permanent BI is 15%.
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post #11 of 172 Old 08-07-2019, 07:43 AM
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I got a fairly bad burn from too much CNN on my previous EF9500. Burned the red pixels enough to show on normal content. Had the Best Buy extended warranty (normally do not buy warranties, but for a $6k purchase on unfamiliar tech, thought it might be wise). They sent people out to confirm, and when I called the number they gave they offered the 65C8 as closest replacement.


I jittered a litte getting a second OLED, but still wanted it. New set is about a year old, no issues with burn so far. But, I altered my viewing habits as well - less CNN and static logo content, and when I do watch something like CNN for an extended period, I use the live zoom feature to clip off the static logos and banners.


I bought the extended warranty on the new C8 as well, just in case, especially with LG's policy now on burn-in.
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post #12 of 172 Old 08-07-2019, 07:46 AM - Thread Starter
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Originally Posted by BillP View Post
Unfortunately, polls like this are totally inaccurate. Most people without problems don't participate or respond, making any estimated % falsely high! All you're left with are anecdotal stories, with no accurate denominator. There is no way that true, permanent BI is 15%.
Correct, not a scientific poll.

Having said that, is there any data whatsoever on what percentage of people who do have problems respond to polls like this, versus those who do not?

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post #13 of 172 Old 08-07-2019, 07:55 AM
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Correct, not a scientific poll.

Having said that, is there any data whatsoever on what percentage of people who do have problems respond to polls like this, versus those who do not?
No data that I am aware of. But common sense says a higher percentage of people with problems will respond versus those without problems. But I understand what you're trying to do to get some sense of the problem. Just bear in mind that most people who purchased OLEDs don't even know about AVS forum, so all polls here will be very skewed. People on AVS do not represent the average purchaser.
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post #14 of 172 Old 08-07-2019, 07:59 AM
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Hi there! I have a 65C6P and I have visible burn-in from channel logos in the corner and from a still image "screen-saver" that my wife installed. TV is out of warranty and we don't have an extended warranty, so I have not considered servicing it. I am very curious what repair options are available or what other folks in the same situation have done, as I assumed nothing could be done. I didn't vote in the poll because there is no option for burn-in on an out of warranty TV. I loved the picture on the TV until I started noticing the burn-in.

No way would I buy another OLED set given my experience, unless the potential for burn-in is resolved. It's heart-breaking.
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post #15 of 172 Old 08-07-2019, 08:12 AM - Thread Starter
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Quote:
Originally Posted by BillP View Post
No data that I am aware of. But common sense says a higher percentage of people with problems will respond versus those without problems. But I understand what you're trying to do to get some sense of the problem. Just bear in mind that most people who purchased OLEDs don't even know about AVS forum, so all polls here will be very skewed. People on AVS do not represent the average purchaser.
If we are using common sense as the standard, by all accounts the uninformed consumer who leaves an OLED TV on all day, tuned to the same cable news or cooking or sports channel while in Vivid mode, is at greater risk of burn-in than an informed enthusiast who is on this forum, has their TV optimized in some sort of cinema/movie mode, and is aware of burn-in risks.

There is simply no way to know.
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post #16 of 172 Old 08-07-2019, 08:13 AM
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2016 LG C6 65" - never had an issue with burn in. I use it as a PC monitor and for gaming so I would know if burn in was a real problem.
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post #17 of 172 Old 08-07-2019, 08:58 AM
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Quote:
Originally Posted by imagic View Post
If we are using common sense as the standard, by all accounts the uninformed consumer who leaves an OLED TV on all day, tuned to the same cable news or cooking or sports channel while in Vivid mode, is at greater risk of burn-in than an informed enthusiast who is on this forum, has their TV optimized in some sort of cinema/movie mode, and is aware of burn-in risks.

There is simply no way to know.
I'm hardly an "uninformed consumer," but I've had two panels replaced for burn-in (the first of which also suffered from that dreaded look-up table problem).
And, I never "tuned to the same cable news or cooking or sports channel while using vivid mode."
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I'm hardly an "uninformed consumer," but I've had two panels replaced for burn-in (the first of which also suffered from that dreaded look-up table problem).
And, I never "tuned to the same cable news or cooking or sports channel while using vivid mode."
Sure, I was not implying at all it can't happen outside those conditions. I was retorting specifically to that comment about common sense and trying to guess how common burn-in actually is.

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post #19 of 172 Old 08-07-2019, 09:12 AM
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When people say "watch extended hours for news channels or playing video games with static content", how long are we talking about?

Same when pausing a movie to make a pizza or use the restroom? Or are we talking about pausing it and falling alseep for 5 hours type of thing? How long is too long to start worrying? Or is it something that builds up after repeated viewing (i.e. watch the same channel every day but only for like 1 hour). I also play video games but only for 1-2 hours every weekend morning...

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Quote:
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Sure, I was not implying at all it can't happen outside those conditions. I was retorting specifically to that comment about common sense and trying to guess how common burn-in actually is.
Ok!
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post #21 of 172 Old 08-07-2019, 09:22 AM
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No burn in on my 4 year old 65EF9500 or on my 3 year old 65E6.
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post #22 of 172 Old 08-07-2019, 09:40 AM
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Lol, looking at the poll you could almost think burn-in wasn't much of an issue and only invented by QLED fanboys to make them feel better with their shopping decision.
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post #23 of 172 Old 08-07-2019, 10:01 AM
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I have a 60" Panasonic TC-P60ST30 Plasma in my living room that will be 8 years old next month... my only display... no special treatment... zero issues... zero burn in. I just went through a slew of channels with different background colors to try and find any sign of burn in along the bottom of the screen and I didn't notice anything. Channels that use banners don't interest me... only if it's the news. Even then, 30 minutes is my limit, 60 minutes tops. Not sure about logo's... I don't avoid them but I'll have to pay more attention since I'm apparently becoming oblivious to them.

If I needed another display, I'd buy a 70-75" OLED to replace my Plasma, although now I'm finding out it's not the perfect display I thought it was. Not thrilled about the possible burn-in issue but if it hasn't occurred with my Plasma in 8 years, maybe the OLED will hold up as well. LCD is out of the question... my eyes hurt when I watch an LCD display.
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post #24 of 172 Old 08-07-2019, 10:39 AM
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Wow! Look at these results! I don't think this thread/poll is what the LCD only fanboys or the OP wanted to see. I bet they thought the results would be way more favorable that burn is a major issue...
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post #25 of 172 Old 08-07-2019, 10:40 AM - Thread Starter
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Wow! Look at these results! I don't think this thread/poll is what the LCD only fanboys or the OP wanted to see. I bet they thought the results would be way more favorable that burn is a major issue...
Huh? Speak for yourself, not for me. Thx.

These results (the percentage of forum members reporting burn-in) are totally unsurprising and also consistent with my last poll.
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post #26 of 172 Old 08-07-2019, 10:51 AM
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Huh? Speak for yourself, not for me. Thx.

These results (the percentage of forum members reporting burn-in) are totally unsurprising and also consistent with my last poll.

So why even do another one? We all know how you feel about OLEDs. This has agenda written all over it...

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post #27 of 172 Old 08-07-2019, 10:57 AM - Thread Starter
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Exclamation

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Originally Posted by Gillietalls View Post
So why even do another one? We all know how you feel about OLEDs. This has agenda written all over it...
If you say so!

How do I feel about OLEDs?

LG C9, Top Choice 2019

I'm reviewing the Sony A9G right now, great TV.


Anything else you want to add to the conversation?
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post #28 of 172 Old 08-07-2019, 11:21 AM
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If you say so!

How do I feel about OLEDs?

LG C9, Top Choice 2019

I'm reviewing the Sony A9G right now, great TV.


Anything else you want to add to the conversation?

Nope. I'm good. Thank you.
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post #29 of 172 Old 08-07-2019, 12:48 PM
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I see neither burn in or image retention on my LG C7.

I have had my Panny Plasma for over five years, and I have been VERY careful never to leave the screen on any static image for too long. If I plan to leave the room for a few minutes (grab dinner or laundry) I turn off the display (not the TV, just the display).

However, I have noticed some image retention on my Panny now that I have it in the living room where my viewing is limited to about 30 minutes of ABC news in the morning during my workout. I can see the logo and the scroll bars at the bottom of the screen when I change channels or go to commercial. Very annoying. I have tried using the Pixel Flipper on my calibration disc, and this clears it up, but it comes back after a few days. Why does the logo have to be so bright?

I don't notice any image retention on the Panny when I play a movie or watch a YouTube video (I've been playing with the 3D feature. )

Bottom line. I have modified my viewing behavior to account for the dangers of burn in, as any plasma or OLED owner should.
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post #30 of 172 Old 08-07-2019, 02:03 PM
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I see neither burn in or image retention on my LG C7.

Bottom line. I have modified my viewing behavior to account for the dangers of burn in, as any plasma or OLED owner should.
I unfortunately have a wife, and she will do what she wants to do, regardless of the cautions I give her. So I need a burn-in-proof TV in my house.
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