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-   -   Repairs for RCA UTVs (https://www.avsforum.com/forum/41-microsoft-ultimatetv-pvr/286140-repairs-rca-utvs.html)

hjones 08-02-2003 05:25 AM

Note: Several members have posted asking how to get UTVs repaired. Here's RCA's policy:

RCA does not repair them per se, but offers a swap-out program for $149.95. I don't have the phone number handy but start here:

http://www.ultimatetv.com/support.asp

The phone number has changed from the one listed, but you will get the new one when you call.

You have 2 options with them:

1) give them a credit card number and they will charge it $149.95 plus a $600 hold. They will ship the replacement UTV within a couple of days. On the side of the shipping box is a pre-paid UPS ground return label. When they get your old UTV back, they will release the $600 hold on the card. I think you have 10 days to get the old one delivered to them.

2) send your old UTV in first. They will only charge the $149.95 and not put the hold on your card. Note that this way takes 2-3 weeks.

The replacement UTV comes with a 90 day warranty, but no card, no remote, nothing else but a power cord. DirecTV will change your subscription for the old card to the new UTV with no problems.

I suspect that the replacements are re-furbs, although they look new. By the way, they are shipping with the 3.7 software already installed.

After my original post, a couple of members suggested adding info regarding DirecTV's protection plan and Sony repair service. Although I have not investigated either, here are the links to check out:

DirecTV's plan:

http://www.directv.com/DTVAPP/packag...ction_plan.jsp


Another member reported that Sony's charge for repair is $88.77 including shipping and tax. This is not a swap-out, but a repair. It looks like you can input the model number at the link below and obtain the repair cost:

http://www.sel.sony.com/service/plsql/rma.inquiry

or

http://products.sel.sony.com/SEL/service/

utv3 08-02-2003 10:11 AM

Sony has a flat rate repair service. It costs $88.77 including shipping and tax. They do actually repair your unit and send it back. My recorded shows came back on the disk. I guess it depends on the failure whether the disk gets re-imaged or not.

You can set up the entire repair through this link
Sony Repair

As much as I dislike the Sony unit vs the RCA, the repair cost difference is a nice upside to the Sony.

jerndl 08-18-2003 12:43 PM

Truett Electronics says they will repair either the RCA or Sony model for a flat rate of $80 plus return shipping and they also claim 24 hour turn around. I have not used them yet, but I am probably going to send both my units (RCA and Sony) in for repair. I'll let the forum know the results.

Jay

azbill 08-19-2003 03:47 PM

WoW! I've been looking everywhere for this capability. My RCA dwd490re is being shipped today. Thank you Thank you Thank you! I can not tell you how important this is. RCA will not take one once the case has been opened. AZBill

austinsho 08-23-2003 06:09 PM

The Truett Electronics link is dead of of 8:09 PM on 8-23-03.

azbill 08-23-2003 06:49 PM

They can be reached by email at [email protected]. They repaired my unit and shipped it on Fri, I am waiting to get it back and check out before I say anything about the service. BTW - I made a mistake of shipping it overnight UPS, cost me $66. AZBill

jerndl 08-23-2003 07:13 PM

Quote:


Originally posted by austinsho
The Truett Electronics link is dead of of 8:09 PM on 8-23-03.

The link works for me at 9:12PM. Try this link it goes to the same site http://dssrepair.com/ .

Jay

watching 08-31-2003 11:27 AM

azbill,

Website says $80 does not include cost of tuners. Get yours back yet?

Work OK?

What was cost with tuners?

Has anyone else used this service (dssrepair.com) yet? Work out OK?

azbill 09-03-2003 08:29 AM

I was out of town for a few days. Just installed the UTV last evening, it works. What they did I'm not sure, the tuners were ok though. The reader was broke, so I know they replaced it. It also had a resister or something burned out on the motherboard. I have asked them for an explanation of what they had to do to get it up. If there are any surprises I'll post it. The cost was $80 plus $18 for shipping. AZBill

Kenster 10-02-2003 07:33 AM

Does anyone know how they handle UTV replacements when one has extended warranty and a DTV service plan? Supposed to be free replacement. Even without the warranty and plan, if I had to pay $150 for a rebuilt replacement, it might be just enought to push me over to the $99 DirecTivo offer that is going on right now, though I love my UTV and think it is superior to Tivo.

cyberbob25 10-27-2003 10:08 AM

I just wanted to add that Truett Electronics no longer repairs the RCA DWD490RE.

That's too bad.

Domino 10-31-2003 01:12 PM

Does anyone know how the DTV's Protection Plan works if you've put in a bigger drive and you need the unit fixed? Do you have to put the original drive back in? How can they tell if you've cracked the thing open?

-- thx

b00bie 11-13-2003 02:10 PM

I have dealt with Thomson in Texas 580-883-2060 and have had two DWD490's replaced. The cost for this service is $75.00, they ship you one with a return label and you just send back the broken one.


Tom

azbill 11-13-2003 02:23 PM

Just tried that number, it's no longer in service. Would appreciate any help.

AZBill

LarryB153 12-01-2003 12:31 PM

1 800 722 9599 or 1 580 634 0261

macusers 12-14-2003 04:42 PM

I called Thompson and the cost to replace a unit was 149 + Taxes.. They informed me that unless it was still under warranty then a refurbished unit is 149 and not $75

Its only $75 if its under warranty

Thanks
Macusers

samova 01-18-2004 04:11 PM

Truett Electronics says they no longer repair Ultimate TVs due to the fact
that 95 percent of them are damaged in shipment because the circuit boards are so thin and flimsy. Just got an email from them yesterday.

hjones 01-20-2004 08:03 AM

With new Tivos at under $200, looks more and more like it will soon be time to jump ship. I pre-ordered a HD Tivo this weekend (April delivery), so as my 4 UTVs die, I guess I will replace them with Tivos.

Funny, when I bought my first UTV, Tivo was nearly bankrupt, they only had promises of enabling the second tuner, and I decided to "trust" Microsoft. Their abandonment of a superior product to Tivo shows that that trust was grossly misplaced.

lgodavid 01-20-2004 11:25 AM

Hi,

So for those wanting UTVs till they MUST go to TIVO... they should consider the DTV Protection Plan.

Cost of replacements (UTV or Tivo) are covered in monthly fee.

1 year Commitment can be canceled for $10.

$6-8 a month protection fee. (after 30 blackout)

DigitalWeiner 01-23-2004 10:47 PM

Is there any place in Canada where you can get one fixed?

N_Zim 02-03-2004 08:32 AM

Not to use this forum for an ad, but CCS Corporation is always ready to fix UTV units.

johnnyroq 03-29-2004 04:59 PM

I sent my SAT-W60 to Sony for repair because of a failed tuner. Here's part of letter I got back:

We have received your Sony product for repair. This model is no longer available for repair or exchange. There aren't any replacements available. Sony needs a copy of your proof of purchase to refund your money for a buyback. If your unit is in full warranty you will receive a full refund. If your unit is out of warranty Sony will send you a Pro-Rated refund based on the age of your unit and the purchase price.

Basically, they said they wouldn't or couldn't repair it. While I am disappointed, I am glad that they will buy it back. I spoke with a rep and she said they really didn't need my original receipt and she told me that they were gonna cut a check for $200 and refund the $90 repair cost. Since most of these were going for about that price on ebay (perhaps a bit more), I wasn't too terribly disappointed.

Now to just get used to directivo.....

LarryB153 04-14-2004 09:07 PM

Tuners also replaced at;
Suudio Sound Technology
201C Gates Rd
Little Ferry NJ 07643
Ph# 201 440 0888

Tuners are in stock and "While-you-wait" service is available.

Note: Presently they don't repair dead units or replace hard drives.

jlambrig 04-19-2004 10:13 AM

Quote:


Originally posted by N_Zim
Not to use this forum for an ad, but CCS Corporation is always ready to fix UTV units.

I will promote CCS as a great option for repairing UTVs. Just had one that died, total power loss, nothing would work when plugged in. Took it in on Monday around lunch, got it back about 48 hours later good as new. They repaired the power and tuners. $130. That price includes return freight. I live about 20 minutes away and did not utilize shipping.

www.ccscorporation.net/

Gboch 05-06-2004 05:24 PM

Just got both my UTV's back from CCS. They replace the tuners in both units. total turnaround time was 10 days. I bought them used and they never worked right but after finding this site and CCS life is great pip actually works now!

Ohiokie 05-11-2004 09:29 AM

Quote:


Originally posted by LarryB153
Tuners also replaced at;
Suudio Sound Technology
201C Gates Rd
Little Ferry NJ 07643
Ph# 201 440 0888

Tuners are in stock and "While-you-wait" service is available.

Note: Presently they don't repair dead units or replace hard drives.

Thanks for the recommendation Larry! I drove from upstate NY to get my tuner chips fixed while I waited at SST in Little Ferry. It took a little over 1.5 hours, and cost me $98.

Happily watching DTV with two functional tuners,
-OH-

jaytbird 06-21-2004 04:03 PM

Quote:


Originally posted by Gboch
Just got both my UTV's back from CCS. They replace the tuners in both units. total turnaround time was 10 days. I bought them used and they never worked right but after finding this site and CCS life is great pip actually works now!

Both tuners failed in my UTV about 10 days ago. I read up on CCS Corp. and then sent them my box. They replaced the tuner chips, and upgraded my HD. I had my unit back and running in 4 business days. I highly recommend them for any UTV repair. GREAT JOB GUYS!

TheRatPatrol 07-10-2004 08:39 PM

Quote:


Originally posted by N_Zim
Not to use this forum for an ad, but CCS Corporation is always ready to fix UTV units.

Quote:


Originally posted by jlambrig
I will promote CCS as a great option for repairing UTVs. Just had one that died, total power loss, nothing would work when plugged in. Took it in on Monday around lunch, got it back about 48 hours later good as new. They repaired the power and tuners. $130. That price includes return freight. I live about 20 minutes away and did not utilize shipping.

www.ccscorporation.net/

Quote:


Originally posted by Gboch
Just got both my UTV's back from CCS. They replace the tuners in both units. total turnaround time was 10 days. I bought them used and they never worked right but after finding this site and CCS life is great pip actually works now!

Quote:


Originally posted by jaytbird
Both tuners failed in my UTV about 10 days ago. I read up on CCS Corp. and then sent them my box. They replaced the tuner chips, and upgraded my HD. I had my unit back and running in 4 business days. I highly recommend them for any UTV repair. GREAT JOB GUYS!

Just wanted to let everyone know that I also HIGHLY recommend CCS Corporation for any repairs that you may need done to your UTV’s. I just got my unit back from them. They replaced both tuner chips, upgraded my hard drive to a 120gig (100 hours), AND they were able to transfer all of my shows and settings from my old hard drive to my new hard drive. They even took the time to call me to let me know that my unit was done , that everything was working properly without any problems and also gave me a tracking number. They did an excellent job and were very professional about everything. Again, I HIGHLY recommend them.

Also wanted to say thanks to everyone who took the time to answer my many questions that I’ve posted on here. You have all been a big help!

Thanks again!

bigun 08-04-2004 06:30 PM

I will add another strong endorsement for CCS. I just had them replace both MAX2104's in 2 UTVs.

Another advantage of CCS is that they will replace BOTH tuner chips. Since we know these tuners are time bombs, it makes no sense to go through
the hassle and expense of replacing only one tuner. Murphy's law says the 2nd tuner will fail one day after your 3 month Sony warranty expires.

Another CCS advantage: based on my experience and what I've read here, they really know what they are doing. Tuner replacement seems liek a pretty delicate repair job, and I would not trust a random tech at Sony to do the job right.

Side note: We "switched" to DirecTivo after the first UTV tuner went bad. After 3 months with Tivo my wife and I decided we wanted our UTVs back badly enough to pay for the repairs and the extra $5/month. Am selling the Tivos. Back to UTV now and very happy about it.

Another side note: a HUGE thanks to NLogN et. al. for leading the charge to root cause the tuner failures and the necessary fix.

bigun 08-05-2004 12:23 PM

Quote:
Well, I just got an RCA back from them today, and they did NOT replace both 2104s. Did you call them and ASK them to change both 2104s? Just wondering...

Yes. Because one of the UTVs I sent was functioning perfectly fine, I needed to tell them exactly what I wanted done. So I called and got an e-mail address.

In fact, here is the e-mail I sent to Nick at CCS (Nick Zimmerman [[email protected]]):

Quote:
Hi Nick:

I own 2 Sony UTVs. One of the tuners on one box has
gone bad, and I know that it is just a matter of time
on the others. As you probably know, the UltimateTVs
were shipped with defective MAX2104 chips.

I would like to have both MAX2104 chips replace on 2
UTV boxes. This is all I want done, no other repairs
are necessary. Can you do this for less than $260
($130 x 2)?

Sony will repair these for a flat rate of $82, but I'd
rather send them to you, because I believe you guys
would do a better job and do exactly what I want.

Please let me know, thanks,

They gave me a quote of less than $260, but not by much. It was enough to get me to send the boxes to CCS rather than Sony. I was hesitant to post this, because I thought about it and figured these guys are not getting rich off repair jobs like this. I hate to see everybody out there trying to nickle and dime them to death. I don't have any affiliation with this company.

IF you have more than one UTV, and all you want done is the tuner chips swapped out, then try sending Nick a note. If it's just one box then I don't think it's worth it for anybody to try this.

equate 08-29-2004 02:18 PM

hi,

i have rca utv. before i have picture in picture, now it just showing search for satellite in pip. Do i need to subscribe msn to get pip? Thanks

TheRatPatrol 08-29-2004 02:32 PM

No PIP is built in, as long as you have connections to both tuner inputs. Check your signal strengths on both tuners, if one of them reads zero, try swaping cables. If the same one still reads zero, then you may have tuner going bad. If you swap cables and get a signal, then you may have a cable or LNB issue.

Let us know how it goes.

equate 08-29-2004 05:43 PM

it looks like the turner going bad. do i need to sent out for repair or can i fixed myself? I bought the unit for $50 three years ago. Is it worth it to sent it out. Thanks

TheRatPatrol 08-29-2004 07:17 PM

No, I would not try fixing it yourself. My friend and I tried to solder a new chip in to mine and we had a hell of a time. So I ended up shipping it out to be fixed to CCS Corporation I highly recomend them, and for me it was worth the $199 to get both tuners fixed and a new 120 gig HD.

hitec 04-27-2005 11:58 AM

Hi guys... first time poster but i have been reading here for some time

I just wanted to express my thanks to those that mentioned CCSCorp for a good reliable place to repair your UTV units. I unfortunately had two utvs that were both having issues, either tuners or hard drives and or both.

Being sceptical since i live in Canada i sent them off anyways on a monday... CCS received them on Wednesday and on Friday they were being tested for the weekend to see if they were 100% fixed

I provided a us mailing addy for the return of these units and as promised Monday morn they were shipped out and i received them Wednesday around Noon

The costs were 130$us each and for that they also include return shipping

I could not be more pleased with the job they did , and with the fact that if it were not for this site (and just for the record i have my own satellite site) i may have ended up having to scrap them utvs and upgrade to Tivo. So with that in mind i say thanks to all that contributed to this thread and to those that recommended CCS Corp.

Thanks again for the help this site has given me

Veronica 09-19-2005 01:16 PM

I sent my RCA ULT which had a failed tuner, customer service at CCS Corp. was friendly and fast. I just needed the name of someone reliable to send my unit to, and AVS forum came through. I decided it was better to spend $266, and have a working unit with more room on it than wait for someone to re-invent the ULT. Nick Zimmerman did a great job.

equate 09-19-2005 03:35 PM

Btw, what was the fee for fix the tuner?

Edmund 09-30-2005 12:27 PM

Posting to save it from being archived.

mariem 01-12-2006 10:21 AM

Quote:
Originally Posted by Kenster View Post

Does anyone know how they handle UTV replacements when one has extended warranty and a DTV service plan? Supposed to be free replacement. Even without the warranty and plan, if I had to pay $150 for a rebuilt replacement, it might be just enought to push me over to the $99 DirecTivo offer that is going on right now, though I love my UTV and think it is superior to Tivo.

I called in yesterday for a freezing problem again, and they "offered" to ship a new unit, no charge. I do have the protection plan. It should arrive in three business days and the old unit does not need to be shipped back. I'll let you know how things go.

TheRatPatrol 01-13-2006 06:32 AM

Quote:
Originally Posted by mariem View Post

I called in yesterday for a freezing problem again, and they "offered" to ship a new unit, no charge. I do have the protection plan. It should arrive in three business days and the old unit does not need to be shipped back. I'll let you know how things go.

A new UTV unit or one of the new R10 or R15 units?

Edmund 01-14-2006 12:06 AM

Last year a had UTV replaced with PP, they sent refurbished HDVR2 Dtivo, they didn't want the UTV back. But two months later I was hit with $262 fee for non returned equipment. They sent air-bill, which triggered a second $262 charge.

mariem 01-14-2006 10:59 AM

Quote:
Originally Posted by theratpatrol View Post

A new UTV unit or one of the new R10 or R15 units?

I am so upset! The original service person guaranteed they would send a duplicate RCA UTV. Well it arrived yesterday and it is a Directv DVR R10!! I called and got no where. According to the notes, my unit was being replaced with a DTV unit, period. I activated the R10, but intend to pursue this on Tuesday. Will let you know.

hummer 01-14-2006 10:05 PM

Got a question about a "lock up"
Return from CES and plugged in and turned on the equipment.
A message was on my tv screen that the "Ultimate Recorder" had
to be update so I ok it and it went to "Web TV" and started down
loading the update. There were 297 parts that took 110 minutes
to complete and I was in the 5th part and the system locked up.
So I called Direct TV and they ran me through the paces of disconnection
and removal of card and finally said they couldn't help me and it was a
hardware problem. They transfered my call the Microsoft and we went
through the same procedures. They said it was Direct TV's Problem.

Now maybe someone can answer this problem.
If not I plan on sueing Microsoft for $850. in local small claims court for
requiring an update that was not needed and I didn't want. Hopefully
they will replace my unit and frankly that is all that I want. I love the
RCA ultimate unit and can not understand why it is locked up.
Anyone know why?
Hummer

dan0 01-16-2006 10:11 AM

probably a hardrive failure
normal updates to the UTV come in via sat

wonder if I could sue Microsoft everytime one of my harddrives died ?

TheRatPatrol 01-16-2006 10:24 AM

Quote:
Originally Posted by hummer View Post

Got a question about a "lock up"
Return from CES and plugged in and turned on the equipment.

You returned from CES (Consumer Electronic Show) or it was returned from CES Corporation after being fixed and it didn't work? If its the latter, then you should call CES and tell them that the unit you sent them to fix no longer works and send it back to them for repair. All units that come back from CES Corp should work out of the box with no problems. They test all units to make sure they work properly before returning them.

mariem 01-16-2006 12:56 PM

Quote:
Originally Posted by mariem View Post

I am so upset! The original service person guaranteed they would send a duplicate RCA UTV. Well it arrived yesterday and it is a Directv DVR R10!! I called and got no where. According to the notes, my unit was being replaced with a DTV unit, period. I activated the R10, but intend to pursue this on Tuesday. Will let you know.

Received a call from DTV in response to my email concerning my "lack of" a UTV replacement. They did apologize and pointed out that my new R10 had a 70 hour recording capacity. I was not aware of this, and it took the sting off. Since I did not have to return my original UTV, I might at some point have it repaired.

hummer 01-17-2006 02:01 AM

Well for the rest of the story. Set up a couple of long , long nights with the little thing and nursed it through the 297 part download. It has a 56K modem in it and while the window during download says it will be 110 minutes, that's akin to a Direct TV rep saying I'll be back with you in a minute. Anyway I realized that the download through Web TV was a complete new operating system overwriting what was on the hard drive. Upon completion I reset up the Ultimate TV system and I am proud to relate today it is working as well as it ever did.
The thing that really irritated me is that Microsoft Techinical Support and Direct TV technical support had to know exactly what the problem was as I was begging them for answers and they chose not tell me.
Upon review of this forum in some depth the answer becomes obvious.
Thanks for your comments.
Hummer

barry stuart 03-07-2006 09:47 AM

just a quick note. I have two problem Ultv receivers which I have to get repaired but never ever was able to talk to anyone at RCA repair about the problem. always on hold.
Thanks to this AVS forum, and you folks who have submitted your solutions you had for your problem receivers, I will now send my units away to CCS Corporation. I still have another working ULTV unit to keep me going in the meantime. Gotta love this forum.
One of my units is stuck in the "dialing WEBTV mode". Is there a working repair code that I can input to the receiver via the remote without shipping the unit? thanks a bunch.

TheRatPatrol 03-07-2006 07:32 PM

Quote:
Originally Posted by barry stuart View Post

just a quick note. I have two problem Ultv receivers which I have to get repaired but never ever was able to talk to anyone at RCA repair about the problem. always on hold.
Thanks to this AVS forum, and you folks who have submitted your solutions you had for your problem receivers, I will now send my units away to CCS Corporation. I still have another working ULTV unit to keep me going in the meantime. Gotta love this forum.
One of my units is stuck in the "dialing WEBTV mode". Is there a working repair code that I can input to the receiver via the remote without shipping the unit? thanks a bunch.

YES!! CCS Corporation is the way to go. They know their stuff. They have excellent customer service, in fact one of the techs called me to verify things. I sent my unit there about 2 years ago to replace both tuner chips and upgrade the hard drive to a 120 gig. I have not had one problem since. I still use an Antec laptop computer cooler to keep my unit cool.

Sorry, don't know about the reset for the webtv mode.

darrellm 03-13-2006 02:24 PM

I had a tuner fail about 5weeks ago.
I got online and discovered the max2104 failure mode and deivce recall.
I ordered 2 parts from Dallas/Maxim ($5 each/$10 shipping = $20 total)
The parts arrived in about 2 weeks from thier Phillipine factory( in sealed hermetic/humidity pak)

I had hoped to get access to a real hot air station at work, but no deal, just a
regular soldering station with really good magnification...

here is my experience:

successfully did the rework this weekend in the local lab, not for the faint of heart...
(sorry pics are so bad, thier off my cell phone w/ fixed focus)

however, I wasn't successful with solder paste... I'd like to know how to do it better next time so please review my process and point out errors... it was pretty crude so don't laugh... (I did no preheating... me bad)

I left the board in the chassis as adjacent connectors were well mounted on back panel.([IMG]image_008.jpg[/IMG])

The 7mm TQFP (image 023, thats a AA battery in pic next to the spare part) was in an RF Can that took up about 2 sq inches, the lid of the can was a press fit and poped right off.

1) draped board in tin foil as crude heat protection and poked a hole over the part, hole was size of a $0.25 coin.
2) fasioned a funnel from tin foil on my hardware store heat gun, down to about 3/8" outlet.
3) applied heat and flipped bad part with tip of xacto knife (almost dislodged a small passive as part landed back on the board...(did this part at home in the kitchen)

4) I wicked all solder off and cleaned w/ flux and flux remover.... nice shinny site

here's where it got hard...

5) applied a line of solder paste across pads (which looked way too fat, used smallest dispensing tip I could find)
6) applied smallest drop of flux
7) applied heat expecting solder to puddle onto pads

Solder paste just dispersed/mixed into the flux and resulted in grey goo I had to clean/wipe off.

should I have not applied flux?
applied too much heat? (heat gun, flux boiled... hmmm)
(I think I sould have not have removed the old solder and should have just reflowed it with flux and heat gun)


8) recleaned
9) placed part (hard, even under magnification, every nudge was a big displacement.) and applied a drop of flux
10) tacked down one corner with a pencil (used smallest metcal pointed tip I could find)
11) tacked down opposite corner
12) used pencil to solder legs (very ugly, applied flux as needed, appeared as many globby bridges)
13) cleaned, and wicked excess solder (under low mag view, some pads looked pretty empty of solder)
14) cleaned, fluxed and reflowed with heat gun. (results were better under high mag view)
15) scraped off the single goober remaining on one leg w/ xacto knife

checked mechancial connection and continuity on every leg to pad., "A OK", took home and it worked.
(image 007 is after rework)

working under magnification was hard, depth of field was poor and tools looked huge(xacto was like a butter knife!).
RF Can and the bench mounted magnifier interfered with getting the solder pencil onto the part (small range of angle)

took an hour start to finish. used 2~3" of wick, ~1" of thin solder wire, a dozen drops of flux, 4 swabs, maybe 6~10 seconds of spray can flux cleaner...

one side ended up mis-registered (legs were maybe 25%~30% off pads) in the end but I didn't want to try and correct it
as that would be pushing my luck.

btw, even a small drop of flux spread all over under heat (area of 6 or 7 sq inches) and I'm sure lots of surrounding passives reflowed a few times.

Some few joints didn't have the uniform shine as most and some adjacent passives lost the shine.
I'm assuming these could be cold joints or just have some residual crusty flux.
(I didn't "scrub" with flux cleaner just sprayed and let it run off)

the receiver is on 24/7/365 except for unscheduled down time so there is no on/off temperature cycles.
If the rework lasts 6mo I think that will be OK until receiver gets replaced...

hope this is helpfull to others...

darrell
LL
LL
LL

darrellm 03-13-2006 03:02 PM

I did the disk upgrade about 1+ year ago and also had to babysit the dial-up SW upgrade. (I went with a WD disk)

I recall maybe 4 or 6 hours total, it would get 90% through then drop the line.
This repeated half a dozen times or so.

I always thought that if I could force 19.2K it would have completed faster.

ours reports about 105hrs of time...

My wife could use a three tuner model! :-)
During the ~month our tuner1 was dead she mastered the process of "********** file->VCD" while I fumbled with VCR timer programming[dark ages]... Doh!

I was glad to avoid moving to an R15 as I'm holding out for better HDTV PVR solution. (I think DISH is one-up on DTV on HD w/ PVR and mpeg4)

darrellm 03-13-2006 10:10 PM

here is a pic or two of hardware store heat gun I used (1200W milwalkee sp?) and the bad chip. (Gun is just a unregulated two setting (hot/cool) device, I was wondering if a hair dryer gets hot enough, haven't measured one)

I've had experience recovering parts from boards with heat guns and doing wire mods. I've only toured board manufacturing lines and hot air stations....

I've used old school tools mostly (manual solder sucker syringe, wick, flux, solder pencils).

it was very gratifying to do a successful rework of such a small pitch.
I'd recomend practice with similar SMT devices on a dead board..

(Of course my family was amazed!)
LL
LL
LL

TheRatPatrol 03-14-2006 06:29 AM

Quote:
Originally Posted by darrellm View Post

here is a pic or two of hardware store heat gun I used (1200W milwalkee sp?) and the bad chip. (Gun is just a unregulated two setting (hot/cool) device, I was wondering if a hair dryer gets hot enough, haven't measured one)

I've had experience recovering parts from boards with heat guns and doing wire mods. I've only toured board manufacturing lines and hot air stations....

I've used old school tools mostly (manual solder sucker syringe, wick, flux, solder pencils).

it was very gratifying to do a successful rework of such a small pitch.
I'd recomend practice with similar SMT devices on a dead board..

(Of course my family was amazed!)

darrellm, I applaud you in sucessfully changing out one of those chips. Good job!

However, I don't recommend anyone trying this it at home. My friend and I tried to fix mine, but after messing with it for 2 days I finally said the heck with it and sent off to have it done at CCS Corp. You definitely need special tools.

G_Moore 04-27-2006 09:07 AM

Quote:
Originally Posted by darrellm View Post

I had a tuner fail about 5weeks ago.
I had hoped to get access to a real hot air station at work, but no deal, just a
regular soldering station with really good magnification...
successfully did the rework this weekend in the local lab, not for the faint of heart...

darrellm, I applaud you.
When my tuner went out I looked in and said NO WAY, and off to CCS it went.
I think the best thing you can do to increase the life of the UTV is to keep it cool. The faster hard drives and the places we have to put the box that do not have good air flow don't help at all. I found this USB manual speed controlled fan and laid it on top, exhausting from the top left air slots. I put a little tape over the side air slots to pull in air from the other openings. It is very quiet at the low speeds.

Thermaltake Mobilefan II - It may be harder to find now. They have come out with a new model, the II+ that has LED lights on it.

JSap 08-10-2006 08:59 AM

Just a note of thanks to CCS - after almost of year of struggling with my RCA UltimateTV with a bad tuner, I finally sent it off for repair, and they did a great job! It is great to have it back and be able to record with wondering if it would work or not! Thanks CCS!

lgodave 09-24-2006 03:42 PM

My Sony UTV is acting flakey again.

I'm considering sending into Sony for repair again. I do recommend CCS which did the repair last time... but according to the below Sony site... The cost for repair by Sony is cheaper.

Anyone with recent info. on having Sony Repair their UTVs?

I'm thinking I might not get the same level of service with Sony vs CCS. One vs Two Tuner Repairs... Warranty... Fast Turn around... Not screwing up my Hard Drive/My Shows etc...

http://eservice.sony.com/webrma/web/index.do

I also have the DTV Protection Plan which would allow me to replace my Sony with a DTV DVR... Not something I want to do... but a cheap/fast turn around. Did that about 3 years ago with an RCA UTV that went bad. Didn't like the Tivo they sent... but it serves it's function alright.

It's probably going to the basement tonight and see if a cooler environment is all it needs for the Tuner to act normal. It isn't failing yet... but the picture freeze/audio drop out is annoying...

popsig 12-03-2006 12:34 PM

one

popsig 12-03-2006 12:34 PM

two

popsig 12-03-2006 12:34 PM

three

popsig 12-03-2006 12:34 PM

four

popsig 12-03-2006 12:34 PM

and five

Edmund 06-20-2007 05:22 PM

save it from being archived.

MightyEric 08-22-2007 09:00 AM

Another 2 thumbs WAY up for CCS! I just had my 2 UTVs repaired and upgraded. Fast, friendly, cheap! Highly recommended.

lgodave 08-22-2007 03:24 PM

"Fast, friendly, cheap"

I assume they still have the same flat rate price for UTV Tuner repairs?

I'd agree for those looking to fix a UTV... CCS gets it done right.

MightyEric 08-23-2007 12:08 PM

yep, still $130 per UTV (and only $69 to upgrade the HD while they were in there).

lgodave 08-23-2007 04:08 PM

160GB (137GB usable)drive? Not bad.

priji 12-11-2007 12:23 AM

clean the fan inlets and outlets! if you could access for the bearing then put a pee amount of oil or grease on it ( enough amount only to lubricate it) clean also some heatsinks of your TV! some models trigger the fan speed to increase when internal temperature of the set increases.

Edmund 07-28-2008 06:30 PM

saving from being archived

theodare 12-23-2009 10:34 PM

do these services still work? i just came across an UTV and would like to put it to use

lgodave 12-23-2009 11:11 PM

Welcome to the UTV forum.

Feel free to post to the forum the details of your UTV and it's condition and/or issues you might be having with it's installation.

You didn't exactly say what kind of problems you might be having. If the tuner(s) aren't flaky then it's likely fellow UTV forum members can guide you in some troubleshooting and ways to reduce/avoid experiencing problems with your UTV.

CCS is probably still providing UltimateTV repair services. (They also have a nice Troubleshooting section that can be very helpful in explaining why the UTV is acting the way it is...) The other providers? Hit and Miss, probably. Regardless, it wouldn't hurt to double check any phone #s/websites/e-mail links you have. With the current holiday season (and weather) in play you might not get very quick replies... but give it a few days and you should get a response.

Keep us posted if you learn anything "new" about repair services.

Also, add to a discussion about your specific UTV if you like or start a new one if searching for your specific issue doesn't come up with anything.

TheRatPatrol 12-24-2009 06:08 AM

Is DirecTV still activating and supporting these units?

eea123 05-08-2010 05:18 AM

Quote:
Originally Posted by TheRatPatrol View Post

Is DirecTV still activating and supporting these units?

Support, not so much. Billing $9.95/mo for UTV service, yep. I had a tough time navigating to the correct rep to get my UTV account going 3 years ago, but it should still be available. I can imagine they'll push hard for their DVR before allowing a new UTV.

TheRatPatrol 05-11-2010 10:28 PM

Quote:
Originally Posted by eea123 View Post

Support, not so much. Billing $9.95/mo for UTV service, yep. I had a tough time navigating to the correct rep to get my UTV account going 3 years ago, but it should still be available. I can imagine they'll push hard for their DVR before allowing a new UTV.

I'm really surprised people still have these, with all the HD available now. Although, my parents still have one hooked up in their bedroom, but they don't have the UTV service turned on.

The only thing I miss from UTV is PIP. I'm surprised DirecTV doesn't have it on their new DVRs.

BTW the new HR24 HD DVR is super fast now.

EddyMoney 05-27-2010 09:57 PM

Oh yea, there's still people using them! I'm getting ready to switch over to Uverse. I love my UTV but it's time to sadly move on.

If anyone needs a UTV please email me. I actually have two. My original UTV I upgraded to 120gb but the drive died last year. Both tuners work perfectly though. The 2nd UTV I have I bought on ebay, it only has the 30gbHD, but both tuners work on that one as well.

If anyone is interested please contact me, I don't want to throw them out. I also have the wireless keyboard, 1 remote, and original manuals. I still have the UTV OS image, so if someone is really interested I could pick up a 120gb drive and put the image on the for them beforehand.

Thanks, Ed

lgodave 05-28-2010 04:21 AM

Nice to see there are "new" members visiting here too...

Welcome to the forum. Sad to hear you are leaving the DTV and UTV fold.

These are RCA UTVs? Typically they had 40GB (or 80GB) drives depending on model (35 or 70 Hour Capacity).

Have a good weekend and stay in touch. It's quiet around here.

I might follow up on your post next week... if no one else snags them.

EddyMoney 05-30-2010 08:04 AM

Hi Dave,

Thanks for the warm welcome! I've had DTV/UTV for a looong time, I hate giving it up but whenever I call DTV for support or questions they give me a hassle. I usually know more about UTV than they do, and they always try to get me to upgrade.

I was going to put them both on ebay but I did some searching and found this forum, so I thought if there are any die-hard UTV folks still out there I'd give them first dibs.

My original unit (owned since new) is in perfect condition aside from the dead 120gb drive. The 2nd unit I purchased on ebay is a little rough on the outside but works perfectly. Both are DWD490RE's. Yes, you're right the smaller drive is a 40gb, I forget the actual size earlier.

If you're interested or anyone else feel free to contact me. I'm watching the last of my recorded shows then I will be retiring the UTV's...

Thanks, Ed

eea123 06-15-2010 04:03 AM

Ed, you have a PM.

eea123 08-28-2010 05:29 AM

I just came across this on CCS's website (http://www.ccscorporation.net/):

Notice: We No Longer offer Service on Ultimate TV due to parts unavailability.

TheRatPatrol 08-28-2010 08:31 AM

Quote:
Originally Posted by eea123 View Post

I just came across this on CCS's website (http://www.ccscorporation.net/):

Notice: We No Longer offer Service on Ultimate TV due to parts unavailability.

As much as I liked the UTV's, I can understand. Why make parts for a machine they don't make or isn't in service anymore? It all comes down to costs.

eea123 08-29-2010 05:46 AM

Quote:
Originally Posted by TheRatPatrol View Post

As much as I liked the UTV's, I can understand. Why make parts for a machine they don't make or isn't in service anymore? It all comes down to costs.

Fair enough, but people still collect and fix old radios, old cars, ... I read it more as CCS ran through their supply and normal channels of replacement tuner chips and won't be able to offer service on the units anymore.

lgodave 08-29-2010 08:31 AM

Well then that must mean for any "collectors" (now or the future) they must find the relevant parts and perform repairs themselves or find someone like CCS to do the repairs. (Sony still seems to allow a flat rate repair for $84 if it meets some basic requirements. The one I'm curious about is...

"Units older than seven (7) years from last market date." which may mean you'll spend a bit more money... (My last UTV was bought around March 2003 by summer 2003 I was told from local Radio Shacks that there stock had been "destroyed". So maybe 2011 then if they go by market "year"?)

https://eservice.sony.com/webrma/web/index.do

Recursion 12-13-2010 08:30 PM

Hey all, what the h3ll?!?!?!? I was going through the garage the other day, and saw a few UTVs in boxes! Hell, got a couple older Dtv HD units (3-bird variety) & some DTivos (SD). So, anybody interested in these? I think I've got remotes, maybe a keyboard or two. And I got a stack of these old cards with footballs on em.

So wow...peeps still posting, and still using these. These were the shiznit, no doubt. Too bad MS didn't take these to HD...the OS was hands-down the best.

Hey, what the hell happened to that NLogN trouble-maker? Didn't he have some cage-match with some dude on here? Klassic owes me a beer, and I heard kazak hit the lottery again...

Recursion 12-13-2010 08:33 PM

post to receive email notifications of repliez... LOLz

lgodave 12-13-2010 10:58 PM

Quote:
Originally Posted by Recursion View Post

Hey all, what the h3ll?!?!?!? I was going through the garage the other day, and saw a few UTVs in boxes! Hell, got a couple older Dtv HD units (3-bird variety) & some DTivos (SD). So, anybody interested in these?

I know my supply of fully functional UTVs are a bit low. Wouldn't mind some additional info.

RCA/Sony 40GB or more, tuner status, History, etc. etc.

I recently found my remaining Pre-UTV standard receivers (Sony A55 and B55) on the shelf downstairs (Had sold my trusty B2 shortly after getting my UTVs)... I've been debating how best to find them a home since besides myself it seems DTV doesn't want them (or any other non-Rid receiver) seeing the light of day again.

Anyone need some "regular" Sony receivers and maybe some "parts and/or single tuner" UTVs?

With Repair options for UTV getting thin... having a few spare parts around is useful.

Jiyu 09-04-2011 11:01 PM

CCS no longer repairs DVRs. Does anyone know of another service that will repair a Sony SAT-W60 (replace tuners)?

eea123 09-05-2011 01:16 PM

Quote:
Originally Posted by Jiyu View Post

CCS no longer repairs DVRs. Does anyone know of another service that will repair a Sony SAT-W60 (replace tuners)?

See also my reply under your seperate topic. There was another service named Johns DVR Repair that I contacted a few years back. My email discussion with him established costs as follows:
I do not stock drives. First I make sure I can repair the tuner (almost always), then I upgrade the drive. Repair $50 plus parts (less then $5 per tuner) and shipping both ways (you pay for all shipping). Drives are $125 for a 80G (aprox. 70 hours) or $150 for a 160G (aprox. 110 hours). Turn around time is aprox. 2 weeks. He did this in his spare time back in 2009. You might see if he'd be willing to look at it. His email was john at johnsdvdrrepair dot com. I sent him a contact email as well.

lgodave 09-05-2011 04:28 PM

Not sure johnsdvdrrepair is valid... As I recall besides his e-mail he had a simple Webpage setup... I didn't find the site after doing some searches here and Google.

Not certain if Sony will offer to repair it under it's flat rate repair cost (Now $93.00) for fixing the Sony UTV.

Look further back on this thread for my comment on 8-29-10 for details.

When I put in an inquiry for a SATW60 (no purchase date) today I got this:

The cost to repair this unit under our Flat Rate Program is $93.00, (plus any applicable taxes). Return shipping is included in this price.

Based upon the information you have entered, your unit appears to qualify for the Flat Rate pricing quoted above. Not covered under our Flat Rate pricing is the following:

Units requiring replacement of display devices*
Internal corrosion or moisture damage
Cosmetic parts **
Physical abuse.
Misuse or excessive wear. ***
Units older than seven (7) years from last market date.
Damage resulting from prior service.

If upon examination, it is determined that your unit does not qualify for Flat Rate pricing, then a parts and/or labor repair quote will be given to you. If you approve your estimate, payment must be made in order to proceed with repair. If you refuse your estimate, you can elect to have your unit disposed at our facility or your unit can be returned to you for a nominal fee. All repaired units will be returned to you with a 90 day part and labor warranty covering the entire unit.

During the course of the repair of your unit, it is possible that data, software or other materials stored or preserved on your unit will be lost or reformatted. It is your responsibility to backup any data, software or any other material. If you are not comfortable with performing this backup process, we suggest that you contact a service professional. Sony does not perform this type of service and will not be responsible for any damage or loss of material.

* Projection and TV picture tubes, optical blocks, Plasma panels and LCD panels

** Cosmetic parts (such as: cabinets)

*** Product used commercially or used in a manner other than intended or designed.

The parts used in your repair may be new or reconditioned. Reconditioned parts meet the same factory specifications for new parts and are their functional equivalent.

Jiyu 09-11-2011 03:35 PM

John's DVD Repair is either out of business or has changed his web conncetions. I tried him in 2009 and got no response to multiple e-mails.

Jiyu 09-11-2011 03:39 PM

As noted in the conditions you posted, Sony will not repair items that are more than 7 years beyond manufacture date under the flat rate program. I sent one of my units back to them in 2009 for a non-flat-rate repair estimate, and they returned it to me unrepaired, saying no parts (tuners) were available for these units anymore. Any other ideas?

eea123 10-29-2011 12:42 PM

Going to try to run this down a little further since CCS has ceased repairs. Looks like Maxim uses the MAX2120 as the replacement to the 2104 chip.


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