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post #6751 of 7531 Old 06-01-2016, 09:00 AM
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Long time lurker, here!

I haven't read through everything but I've got a few questions. I have a two tuner Moxi and have been a happy customer for probably 7 years. Three or four years ago I had freezing and skipping, I replaced my HD with a 1.5 gig, did the four finger push and have been running smooth since. Until about six months ago when my unit began to freeze, not the hard drive but the unit itself. It would get stuck with the menus on screen. The temperature was fine. I'd reboot and it would be fine, for a day or a week. It was annoying but not a huge hassle. Then for awhile it was fine.

Just recently it started acting up again.

It just dies.

I reboot, sometimes it hangs up and sometimes it starts back up again.

Sometimes all three lights are flashing. Sometimes not. Sometimes there's on solid one, only.

Does anyone have any way to check what sort of error codes this thing is throwing? I was considering trying a new harddrive but thought I'd ask in here before dropping the cash on one. Also considering getting a used one off of ebay, but you never know what you'll find with those. Does anyone know how long Moxi plans to continue giving us the channel lineup? From what I can see they were planning to get rid of it, but since everyone asked nicely they're continuing it on. Is that right?

Thanks all!

Josh
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post #6752 of 7531 Old 06-01-2016, 09:29 AM
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Quote:
Originally Posted by Shmoodog View Post
Long time lurker, here!

I haven't read through everything but I've got a few questions. I have a two tuner Moxi and have been a happy customer for probably 7 years. Three or four years ago I had freezing and skipping, I replaced my HD with a 1.5 gig, did the four finger push and have been running smooth since. Until about six months ago when my unit began to freeze, not the hard drive but the unit itself. It would get stuck with the menus on screen. The temperature was fine. I'd reboot and it would be fine, for a day or a week. It was annoying but not a huge hassle. Then for awhile it was fine.

Just recently it started acting up again.

It just dies.

I reboot, sometimes it hangs up and sometimes it starts back up again.

Sometimes all three lights are flashing. Sometimes not. Sometimes there's on solid one, only.

Does anyone have any way to check what sort of error codes this thing is throwing? I was considering trying a new harddrive but thought I'd ask in here before dropping the cash on one. Also considering getting a used one off of ebay, but you never know what you'll find with those. Does anyone know how long Moxi plans to continue giving us the channel lineup? From what I can see they were planning to get rid of it, but since everyone asked nicely they're continuing it on. Is that right?

Thanks all!

Josh
Do u have a separate tuner? I have to reboot those tues and thurs with the auto moxi reboots? Otherwise, it would freeze up when channel surfing sometimes.
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post #6753 of 7531 Old 06-01-2016, 10:38 AM
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System freezing and failure to start, I would say hard drive. We've had very few hardware failures in this thread that were not drive related. Tuning adapters and CableCARDS should have no effect on the system or the UI only the channels in the list and the ability to view them.

Since the entire OS sits on a portion of the hard drive if something goes wrong with the interface it's probably because it cannot access that sector of the drive.
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post #6754 of 7531 Old 06-01-2016, 01:54 PM
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Originally Posted by dz2k View Post
Do u have a separate tuner? I have to reboot those tues and thurs with the auto moxi reboots? Otherwise, it would freeze up when channel surfing sometimes.
My Moxi is my tuner, so I don't think that's an issue. It goes off without warning. No freezing, disppears. Occasionally, the screen freezes... not the tv image but the Moxi itself.
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post #6755 of 7531 Old 06-01-2016, 01:57 PM
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Originally Posted by VisionOn View Post
System freezing and failure to start, I would say hard drive. We've had very few hardware failures in this thread that were not drive related. Tuning adapters and CableCARDS should have no effect on the system or the UI only the channels in the list and the ability to view them.

Since the entire OS sits on a portion of the hard drive if something goes wrong with the interface it's probably because it cannot access that sector of the drive.
With that in mind, what HD is recommended? I have:

Seagate Barracuda 7200.11 ST31500341AS 1.5TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare Drive

When I bought mine, it was $85 but the price has double. Even still, I feel like prices have come down on storage, I thought I could get the same size for less. Help is appreciated!

Josh

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post #6756 of 7531 Old 06-01-2016, 02:16 PM
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Quote:
Originally Posted by Shmoodog View Post
With that in mind, what HD is recommended? I have:

Seagate Barracuda 7200.11 ST31500341AS 1.5TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare Drive

When I bought mine, it was $85 but the price has double. Even still, I feel like prices have come down on storage, I thought I could get the same size for less. Help is appreciated!

Josh
You can check out some of the latest posts in the hard drive thread. Bit of a crapshoot these days. https://www.avsforum.com/forum/42-hdt...nt-thread.html

If you don't already know, I think you are limited in your max storage with the two tuner Moxi so 1.5 is probably the max you can get.

Of course there may not actually be anything wrong with your drive. I've had my share of freezes and unexpected restarts dating back to the original drive. Could be just bad software coding that gets the system locked up.

If you are not losing recordings, seeing video corruption during playback or the recordings skipping then you might just want to live with it for a bit longer.



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post #6757 of 7531 Old 06-01-2016, 05:57 PM
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would someone that knows please confirm our Moxie is not MPEG4 compatible? I'm in the Seattle area and last week I received the letter and today no HD channels!
Thanks

Mike
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post #6758 of 7531 Old 06-01-2016, 07:33 PM
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a prior post mentioned the support team said it wasn't capable. If you don't mind, who is your tv provider? search mpeg4 for posts related in this topic.
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post #6759 of 7531 Old 06-01-2016, 11:20 PM
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Quote:
Originally Posted by VisionOn View Post
You can check out some of the latest posts in the hard drive thread. Bit of a crapshoot these days. https://www.avsforum.com/forum/42-hdt...nt-thread.html

If you don't already know, I think you are limited in your max storage with the two tuner Moxi so 1.5 is probably the max you can get.

Of course there may not actually be anything wrong with your drive. I've had my share of freezes and unexpected restarts dating back to the original drive. Could be just bad software coding that gets the system locked up.

If you are not losing recordings, seeing video corruption during playback or the recordings skipping then you might just want to live with it for a bit longer.
I've looked through the hard drive replacement thread, has anyone gone and made a list of the hardrives that worked? I have a two tuner and have looked through the thread, is that info. in one place?
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post #6760 of 7531 Old 06-02-2016, 12:01 AM
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Quote:
Originally Posted by Shmoodog View Post
I've looked through the hard drive replacement thread, has anyone gone and made a list of the hardrives that worked? I have a two tuner and have looked through the thread, is that info. in one place?
It hasn't been updated in quite awhile, but this should be a link to the post Mark did with a spreadsheet:
https://www.avsforum.com/forum/42-hdt...l#post24306989

In case the link doesn't work, it's post #463 by giomania.
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post #6761 of 7531 Old 06-04-2016, 12:11 PM
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Quote:
Originally Posted by Shmoodog View Post
I've looked through the hard drive replacement thread, has anyone gone and made a list of the hardrives that worked? I have a two tuner and have looked through the thread, is that info. in one place?
I went to Best Buy and picked up a 1.5TB Seagate Desktop drive for a 2-tuner and it has been working fine for 6 months. I picked up a 2TB Seagate for a 3-tuner Moxi I got about a month ago and it is working just fine so far. Seems like anything from Seagate works. My other 3-tuner I got in 2014 has a 2TB SV35 Seagate and it has been rock solid so far, knocking on simulated wood! Never been a fan of Seagate but so far they are working out just fine. Of course YMMV.
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post #6762 of 7531 Old 06-06-2016, 06:40 PM
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Back in late February I had reported that Xfinity sent the dreaded "MPEG-4" letter announcing the migration but so far we have seen no loss of HD channels (way past the date indicated). Not sure what happened but we still enjoy HD on the HD channels ......
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post #6763 of 7531 Old 06-07-2016, 08:14 AM
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Thank You. Please report when it does screw up MOXI.
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post #6764 of 7531 Old 06-20-2016, 11:54 AM
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External Drive Enclosure Recommendation?

We have two 3-tuner Moxis with external drives also connected. I bought the external drive enclosures (Rosewill) back in 2010, and one of them has recently (over the past three weeks or so) started making noise -- to me, it sounds like the fan is having issues. I've got a spare drive on hand in case it's the HDD going bad, but I wanted to try replacing the enclosure to see if that resolves the noise problem.


My issue is that Rosewill no longer makes the specific enclosure I've had so much good luck with over the past six years and I'm unsure what to go with now. I recall that there apparently issues with lots of enclosures with eSATA interfaces. I found newer Rosewill enclosures with eSATA interfaces that seem rather pricey to me ($35-40) and I have no idea if they will play nice with the Moxi.


Can anyone offer recommendations for specific external drive enclosures that are known to work with Moxis?




TIA,
Saundra
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post #6765 of 7531 Old 06-23-2016, 02:03 PM
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Moxi Updates

On rare occasions when I'm watching live TV, a MOXI message pops up saying that an update is pending and asking if I want to RESET now, or later.

Usually I say later, but today I said to do it now.

When my 2-tuner MOXI started to install the update and restart, I was apparently stuck in a look of checking the hard drive and trying to start MOXI. After that repeated several times, I unplugged, and tried to restart from scratch.

It was taking a long time with MOXI staying on the checking hard drive screen, so I tried unplugging and plugging in again to restart again.

This time, I waited for a very long time until the process completed; approximately an hour. Happy to report that all is well again.

Moral: give your precious MOXI a while to complete its checking process.

Fortunately, I also picked up a 3-tuner model last year because I dreaded the day the original might fail. I was programming in my series to record while the original MOXI was checking its hard drive. I also scanned thru some of the recent threads since my last visit back in February.

To the person asking about FIOS, that's what I have, branded by Frontier here in the Pac NW. Verizon sold the business to Frontier several years ago, but Verizon still runs the back-end for them.

As far as I know, no plans for MPEG4 on the horizon. Current MOXI hardware cannot be upgraded, as it lacks the HW decoder for MPEG4, and the processor is not powerful enough to do it in software.

Still thankful for MOXI (Arris) to keep things running.

PS Don't forget to reboot your MOXI Mates if you have a problem with any of you main MOXI boxes. Evidently they get confused when their server goes missing.

M2 in OR
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we live in interesting times
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post #6766 of 7531 Old 06-23-2016, 02:19 PM
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On rare occasions when I'm watching live TV, a MOXI message pops up saying that an update is pending and asking if I want to RESET now, or later.

Usually I say later, but today I said to do it now.

When my 2-tuner MOXI started to install the update and restart, I was apparently stuck in a look of checking the hard drive and trying to start MOXI. After that repeated several times, I unplugged, and tried to restart from scratch.

It was taking a long time with MOXI staying on the checking hard drive screen, so I tried unplugging and plugging in again to restart again.

This time, I waited for a very long time until the process completed; approximately an hour. Happy to report that all is well again.

Moral: give your precious MOXI a while to complete its checking process.

Fortunately, I also picked up a 3-tuner model last year because I dreaded the day the original might fail. I was programming in my series to record while the original MOXI was checking its hard drive. I also scanned thru some of the recent threads since my last visit back in February.

To the person asking about FIOS, that's what I have, branded by Frontier here in the Pac NW. Verizon sold the business to Frontier several years ago, but Verizon still runs the back-end for them.

As far as I know, no plans for MPEG4 on the horizon. Current MOXI hardware cannot be upgraded, as it lacks the HW decoder for MPEG4, and the processor is not powerful enough to do it in software.

Still thankful for MOXI (Arris) to keep things running.

PS Don't forget to reboot your MOXI Mates if you have a problem with any of you main MOXI boxes. Evidently they get confused when their server goes missing.

Thanks for the update.
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post #6767 of 7531 Old 06-30-2016, 08:54 PM
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In regards to mpeg-4, I read an article recently that said that broadcasters would continue simulcasting tv in mpeg-2 also for the time being. I guess someone with Comcast lost a lot of their hd channels and then someone hasn't lost them yet so I'm confused.


On another note, the moxi is still going great but it seems that Arris has sold off the some of the assets to the Whole Home Solution (to Espial, a Canada-based company) that they suggested people get after they stopped selling our retail product..arghh. I hope we won't have another fight on our hands. I just need all the current features, etc. working for lifetime.

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post #6768 of 7531 Old 07-05-2016, 05:21 PM
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I have a question, don't know if it's been asked or not. Is there any way to pause and get rid of the progress bar on the screen?
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post #6769 of 7531 Old 07-05-2016, 10:05 PM
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I have a question, don't know if it's been asked or not. Is there any way to pause and get rid of the progress bar on the screen?


Yes, press the clear button at the bottom left of the remote.
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post #6770 of 7531 Old 07-05-2016, 11:22 PM
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Yes, press the clear button at the bottom left of the remote.

Life altering! So glad the question was asked -- and answered -- because I have been annoyed more than once by this and hadn't a clue. Thanks!
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post #6771 of 7531 Old 07-06-2016, 06:35 AM
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Life altering! So glad the question was asked -- and answered -- because I have been annoyed more than once by this and hadn't a clue. Thanks!
Thanks, I didn't know that
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post #6772 of 7531 Old 07-06-2016, 10:20 AM
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Yes, press the clear button at the bottom left of the remote.
All these years I put up with this thing frustrating the heck out of me constantly. Thanks for this great tip!
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post #6773 of 7531 Old 07-07-2016, 02:37 PM
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The remote layout is so awkwardly designed that the only way I figured out all the shortcuts and remember that some of those tiny buttons exist is because I had to map them all to the layout on my Pronto remote. Where I placed the most useful in more prominent positions.


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post #6774 of 7531 Old 07-31-2016, 07:38 PM
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hello. I have an issue that I'm not sure has been mentioned before, which isn't good. I have a moxi that was working fine several days ago (as I was watching tv without issue) but now is in a constant reboot cycle. it powers on with the logo, it says checking your hard drive (the words only), and then the next screen that appears says "no signal" on the tv, After a few minutes, the moxi automatically reboots and restarts that cycle. I've tried swapping power cords, swapping hard drives with a backup, trying ffp and after it downloads and reboots I come across the same issue. my equipment is not OEM but has been fine for quite some time. we did have a bad storm recently which knocked out power several times for a moment each time but this stuff is on surge protector. I have another moxi that is just fine by the way. any suggestions?

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post #6775 of 7531 Old 08-01-2016, 02:26 AM
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If the no signal message is generated by the television then the Moxi output is the problem. Could be a bad cable or the Moxi circuitry is damaged. If the Moxi reset to defaults it might be sending out an incompatible video signal. Have you tried the shortcut to adjust the output res using the box buttons during the error message?

If the Moxi is generating the error it's either the coax not pulling in a cable signal on that outlet or the Moxi input is damaged.

You can try plugging the coax directly into the television to check if you are actually receiving cable channels from that outlet. Swapping the coax around is the only other thing I can think of. If you already swapped drives and the problem remains, then the connection cables or your cable service are the only thing you can probably fix.


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post #6776 of 7531 Old 08-01-2016, 10:47 AM
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We are lucky that the usual problem with the MOXI is the hard drive. Not having a schematic diagram makes it almost impossible to repair. Besides that, there are lots of proprietary parts that can't be obtained. Just like VCR common problem were the belts, they are also hard to repair without a schematic if something else is causing a problem. I always thought there was a Federal law requiring that schematics were to be available for equipment sold in the US. Especially when the manufacturer refuses to repair them. I have three MOXIs, the oldest put in service in 2009. So I guess I have to prepare myself for the inevitable.
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post #6777 of 7531 Old 08-01-2016, 01:49 PM
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Originally Posted by VisionOn View Post
If the no signal message is generated by the television then the Moxi output is the problem. Could be a bad cable or the Moxi circuitry is damaged. If the Moxi reset to defaults it might be sending out an incompatible video signal. Have you tried the shortcut to adjust the output res using the box buttons during the error message?

If the Moxi is generating the error it's either the coax not pulling in a cable signal on that outlet or the Moxi input is damaged.

You can try plugging the coax directly into the television to check if you are actually receiving cable channels from that outlet. Swapping the coax around is the only other thing I can think of. If you already swapped drives and the problem remains, then the connection cables or your cable service are the only thing you can probably fix.
I will try these suggestions and report back. The "no signal" is on the tv, which is plugged up via hdmi to the moxi. It works fine displaying the moxi logo and checking your hard drive message but after that is the problem. I didnt try changing resolutions and think its done by menu and up buttons as thats worth a try. Thanks.
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post #6778 of 7531 Old 08-02-2016, 09:28 PM
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Quote:
Originally Posted by VisionOn View Post
If the no signal message is generated by the television then the Moxi output is the problem. Could be a bad cable or the Moxi circuitry is damaged. If the Moxi reset to defaults it might be sending out an incompatible video signal. Have you tried the shortcut to adjust the output res using the box buttons during the error message?

If the Moxi is generating the error it's either the coax not pulling in a cable signal on that outlet or the Moxi input is damaged.

You can try plugging the coax directly into the television to check if you are actually receiving cable channels from that outlet. Swapping the coax around is the only other thing I can think of. If you already swapped drives and the problem remains, then the connection cables or your cable service are the only thing you can probably fix.
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Originally Posted by dz2k View Post
I will try these suggestions and report back. The "no signal" is on the tv, which is plugged up via hdmi to the moxi. It works fine displaying the moxi logo and checking your hard drive message but after that is the problem. I didnt try changing resolutions and think its done by menu and up buttons as thats worth a try. Thanks.
it appears russdog had this issue in the past. And what do you know, it was VisionOn and I that were the very first responders! However, in my case, it appears the moxi hdmi output port has gone bad. it's been in use for years on the same tv so it wasn't a resolution issue. I tried swapping hdmi cable, swapping hdmi ports on tv, and pressing the buttons on the box to go down to 480i (in which I did get to see the menu for a moment on tv) with hdmi connected but after a few minutes of "no signal" on the tv, the moxi would auto reboot and go back to auto rebooting after checking your hard drive screen. I also tried not having any output connected to the moxi and powering it up and it did just fine for hours but as soon as I put that hdmi in, it said no signal on tv and eventually would auto reboot the moxi. I also tried powering moxi off, connecting hdmi both ends, & powering on moxi only to have it auto reboot continuously. The good news is that I unplugged the hdmi completely and tried another output (Ex. composite cable) and it works fine!! I tried hdmi on a different tv and had the same issue and that was done just to be sure that the moxi hdmi output port is bad. Please note that if you start ffp, you need to finish it or risk brick your moxi if the wrong moves are made. I finished ffp and install of the software and afterwards went back to my backup hdd I made recently and NO recordings are lost. That's great. I wish I knew a repair person but if I had to go through support, they would've probably charged shipping both ways, cost $250 to swap the unit, and the recordings would've been lost as they just give you an entirely different moxi. I've told people in the past that I don't think the hard drive mated to 1 moxi would work on any other moxi but asked someone to try it and report back (because they didn't see why it wouldn't work) but I suppose they never did try or follow up...Thanks for the help once again!

Last edited by dz2k; 08-04-2016 at 11:51 AM.
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post #6779 of 7531 Old 08-05-2016, 08:23 AM
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Anyone else receive an email from Arris?



August 5, 2016


Thank you for your loyalty to Moxi over the past 8 years.

When we introduced Moxi in 2008, it was a groundbreaking service, and your support for the platform helped us pave the way to newer, more advanced entertainment services. That's why we continued to support the Moxi experience for five years beyond its warranty.

However, starting on August 12th, we will no longer be able to offer hardware or software support and repair or return services for Moxi. As a result, games, photos (Flickr), and SuperTicker will no longer function, but you should still be able to enjoy a variety of entertainment on your Moxi device through the guide and video service.

If you're looking for new solutions that build on the legacy of the interactive Moxi DVR experience, please contact your local video service provider.

If you have any questions about your Moxi device or service, please refer to our online FAQs or contact us by August 12th at 866-969-6694 or [email protected].

Thank you again for your ongoing support and passion for Moxi.

Best regards,
Moxi Support Team


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post #6780 of 7531 Old 08-05-2016, 08:37 AM
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I feared the worst when I saw the sender email, but as long as the guide data is coming through I'm happy. Superticker stopped functioning last year (or before), I never use the other services and the only support service I've ever needed has been here.

I guess nobody will be checking the support broom closet now. They'll just leave the guide server running until it goes out.


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