Originally Posted by MrVXT
sslund, keep on 'em (TiVo that is). I had to contact them for the FOURTH time to get the channel line-up straight (for what I'd consider a major market, btw). Each time I've gone through this they've made the problem worse instead of trying to fix it. I've got almost all recordings scheduled on both the Moxi and TiVo now and it seems to be working even with the wrong lineup. Last night a show I added new for my wife was recording on the TiVo and she was pleasantly surprised. I was astonished it was working. If their support actually does record and call review they're in for a polite but very displeased earful. I threw down the ZAP2IT gauntlet and the dude who had the misfortune to catch it had to admit that, yes, The Customer did know what the heck he was talking about. We'll see. According to my Moxi account I've got until the end of May (and I'm puzzled about that "end date," too, shouldn't it be two weeks from the last good guide installment?) for scheduled recordings.
I think/hope the last guide download will be on 5/24, which should give 12(?) more days, so my hope is we'll be good through sometime on 6/4? I plan to update the guide as many times as possible on 5/24 to maybe eek a few more hours out of it.
MrVXT, I've been trying. Since JANUARY. From the beginning, (late Dec) my PBS channels were messed up. I filled out the form with all details - they closed the case with no changes. Second time, they insisted on an official printout from my cableco office (which happens to be in another state). That printout was outdated (08/2018) & doesn't show one of the PBS channels we've always received - "everyone knows they get that channel" says the cableco, but TiVo closed out the case again. So I printed out the channel guide from the cableco's web site - that's not an "official printout from my cableco office," so they closed the case again. I sent them the correct info from Zap2It - again, not good enough & case closed. I sent them flippin' photos from my flippin' cable box - again, that's not an official printout from my cableco office, so case closed AGAIN. Went back to the cableco across state lines in the other state three weeks ago -- the "official printout" hasn't been updated. I sent them a printout from IdahoPublicTV - again not good enough & case closed. Again.
And, episode descriptions are completely lacking for several PBS shows other than two episode numbers per episode -- often conflicting - and different episodes can have the same two episode numbers (or two different episode #s
) and still be completely different episodes. There is no rhyme or reason.
Oh - but they did add an unsolicited channel to my lineup this week - Video On Demand. Which doesn't work with TiVo. ARRGH.
One of THE most frustrating 5.5 months in my LIFE, and I have to say, I never had this problem when there were Moxi lineup issues, even after Moxi bowed out & I had to contact Gracenote directly. SHM