trying to diagnose HR-24 receiver problems
Perhaps I will also be advised to take this to DBSTALK, or somewhere more technically appropriate. (It would be nice if DirecTV had a really good tech forum of their own for users . . . .) I have mostly been underwhelmed by the DTV tech support.
Let me preface this by saying that I had two units of the HR-23 which both died (motherboards, I think) shy of the 3 years mark. I've also seen 3 Tivo HD DVR receivers (not mine, and not the DirecTV version) that each only lasted about two years, running into significant problems prior to their demise. O.K., these boxes do run 24 / 7, but this does not inspire much confidence in the longevity of these devices. FWIW, all the mentioned receivers were behind higher model Monster power units. [Kelson and any other Tivo fans who may be reading this: I hope you have had much better luck with yours !]
Anyway, my two HR-24s -- a -100 in one viewing location and a -500 in another -- now have over two years in service. The -100 upstairs is the one where what the installer called "the brain" (the SWM brick ?) is located. That receiver lost its network connectivity, and therefore the TV App.s + On Demand functions, a couple months ago. This could not be restored, no-how no-way, and it was not the fault of the Cinema Connection Kit substitute (Linksys WET610N) that had worked fine in that capacity up until then. Everything else has continued working well on this receiver. So, I guess it is possible for just the networking section of these receivers to go bad ?
The -500 downstairs has had recurrent 771 errors: "loss of signal from the satellite." None of the DTV suggested causes seem to apply. Nothing is obstructing the dish; cables / connections are all tight and were tested by a tech who found them to be good, and so forth. Maybe it would be hasty for me to absolve the "brain" unit from any responsibility, but the lack of 771 errors at the upstairs HR-24 leads me to think so, just as it apparently clears anything happening at the dish end of this chain. In addition, once the 771 errors have started on the -500 receiver, picture freezing or breakup (with skipped segments and jumps, in the case of recordings) becomes much more likely. After I reboot the receiver, these problems will go away -- from a few days up to a max. of about 2 weeks -- but they will return.
Do these symptoms sound familiar to you, and have you ever gotten to the bottom of them ? If I have to guess, it would be that both of these HR-24s are starting to go.
I'm told they stopped manufacturing the HR-24 in 2012. For the record, I have no interest at all in Genie.